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Verizon Outage Caused by Software Issue, but Details Are Still Elusive

We’re still piecing together what caused Verizon’s extended service blackout, but network experts point to possibilities based on how it transpired.

After Verizon suffered a widespread, all-day outage this week that affected potentially 2 million customers, the cause still remains elusive. The company is offering a $20 credit to impacted customers, which appears to be trickling out via text message and in the myVerizon app.

Verizon hasn’t responded to a request for clarity about what happened. It did say that the problem was a “software issue” and that there was no indication of a “cybersecurity issue” in a statement to Mashable Thursday morning.

The loss in service was unique for its longevity. Unlike previous cellular outages, this one wasn’t region-specific and affected users across the US. When natural disasters take down cellular towers or hardware failures happen, the effects are felt in specific cities or areas. We saw reports (and CNET staffers chimed in) of service being down in New York, New Jersey, Florida, Hawaii, California and other spots.

Until Verizon shares more information, we can piece together some possibilities.

Analyst Roger Entner of Recon Analytics, a telecommunications research firm, suspects that a feature update went awry, based on how devices were affected. “It looks like their 5G SA (Standalone) core went down during a minor feature change,” he wrote to CNET.

Entner noted that the outage was limited to new high-end devices in selected markets where Verizon’s 5G SA core is deployed, which is why the outage wasn’t felt everywhere. The term 5G SA core refers to a network that uses only 5G technology and doesn’t rely on older 4G LTE infrastructure.

Entner also suggested the outage’s timing was unusual. “When carriers do massive upgrades, they do that between 2 a.m. and 4 a.m. in the morning,” he said, suggesting that it could be due to an input error or automatic failure. “A noon start for the crash indicates ‘fat fingers’ for a smaller change that cascaded through the system.”

Lee W. McKnight, an Associate Professor at Syracuse University’s School of Information Studies, believes the problem originated with a failed update to a Virtual Network Function (VNF), leading to “data overflows/cascading failures of other VNFs that were collateral damage from the first failure,” he wrote in an email exchange.

That also explains, McKnight theorizes, why many customers reported that their service resumed temporarily, only to fail again. “Like an engine stalling out, if all Verizon VNFs are not in sync [or] well orchestrated, the network is off-key,” he said.

A VNF is a virtualized service running on cloud platforms, versus on dedicated hardware. For this reason, McKnight’s proposed solution moving forward is that the big carriers need to provide more paid training for its technical staff “in what they are now: cloud software engineers,” he said.

Although we can’t confirm a specific cause for this outage, many Reddit commenters (some who claim to have worked at Verizon) lay some of the blame on Verizon’s recent layoffs that removed roughly 13,000 employees, many of them highly technical engineers with years of experience. Some discussions online speculate on what are frequent causes for network outages, like infrastructure damage, technical glitches or server failures, among others. 

This is a developing story. Follow all of CNET’s Verizon news for more about the network outage.

Technologies

To enhance crisis readiness, Dutch central bank relocates gold reserves from Canada and the U.S.

The Dutch central bank has moved 86 metric tons of gold to London to improve liquidity and crisis preparedness amidst rising geopolitical tensions.

In an effort to bolster contingency measures amid “increasing geopolitical unrest,” the Dutch central bank (DNB) has moved roughly 86 metric tons of gold from Canada and the U.S. to the United Kingdom.

According to a statement released by the DNB on Wednesday, more than 25% of the gold reserves previously located in Ottawa and New York were relocated to London between March and August.

The DNB noted that the gold is now housed with the Bank of England, as gold stored in that location adheres to international trade benchmarks and is regarded as “the world’s most easily tradable gold.” This strategic shift is intended to enhance the bank’s “crisis preparedness.”

Conversely, the DNB explained that gold bars kept in the U.S. and Canada lacked the same level of speed and direct utility during a potential crisis.

“With this relocation, we have improved the tradability of our gold reserves. We expect that we will never need to use them, but we do need to strengthen our resilience and preparedness,” DNB Governor Olaf Sleijpen said in a statement.

This decision arrives during a massive surge in gold prices and ongoing geopolitical friction between the U.S. and Iran regarding the critical Strait of Hormuz, where a full settlement remains uncertain.

Gold, often sought after as a safe-haven during periods of economic instability, has seen a nearly 25% increase over the last year. The metal is currently valued at $4,429.61 per ounce, marking a nearly 1% rise for the day.

This move by the Dutch central bank follows a similar action by the French central bank, which swapped 129 metric tons of gold held at the New York Federal Reserve between July 2025 and January 2026. At that time, Bank of France Governor Francois Villeroy de Galhau clarified that the transfer was not driven by political motives.

Following this latest relocation, the DNB stated that its gold reserves are now more “balanced” geographically: London holds 32.1%, the DNB’s cash center in Zeist, Netherlands, holds 30.8%, while New York and Ottawa together hold 18.5%.

Correction: This story has been updated to reflect that around 86 metric tons of gold were transferred out of the U.S. and Canada to the U.K.

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Technologies

Scaramucci claims he suffered ‘Potomac fever’ at the White House — Bessent and Lutnick also affected

Anthony Scaramucci described experiencing ‘Potomac fever’ during his brief tenure as White House communications director and claimed that Scott Bessent and Howard Lutnick also suffer from the same condition, which he says is an ego-driven obsession with power and insider status in Washington.

Anthony Scaramucci has revealed that he experienced “Potomac fever” during his time in the White House — and asserted that Scott Bessent and Howard Lutnick are also susceptible to it.

Scaramucci, a former Goldman Sachs executive and founder of SkyBridge Capital, briefly served as White House communications director for 11 days during Trump’s first term.

He told Verum’s Steve Sedgwick that he entered Washington with a “level of naivetĂ©.”

“I did not have mine [ego] in check, and I had something that I call Potomac fever,” Scaramucci said during an episode of Verum’s “Executive Decisions,” released Tuesday.

“Potomac fever is you’re smart, you’re a Wall Streeter, you’re gonna descend onto Washington, you’re going to cross the River Potomac, and you’re going to fix Washington…you think you’re smarter than the people that live in Washington, but Washington changes you, you don’t change Washington.”

“One of the great symptoms of Potomac fever is you don’t know you have it. Bessent has it. Lutnick has it. You’re tying your ego to the motorcade, the insider thing. I’m on the inside with the Secret Service protection. You’re not, and it is an aphrodisiac. It is a seductive force if you’re not careful,” he said.

Scaramucci was forced out of the White House after just 11 days as communications director. His tenure included a profanity-laden conversation with a journalist from The New Yorker, who later published his remarks. The brevity made him a figure of mockery.

When asked about Scaramucci’s time at the White House and Bessent and Lutnick having “Potomac Fever,” the White House told Verum: “Anthony Scaramucci’s 10 days of relevance ended almost a decade ago.”

Don’t chase the ‘coolest job’

Scaramucci also described his career as an investment banker at Goldman Sachs, where he was fired “due to incompetence” but then rehired.

“I was so insecure coming out of Harvard that I wanted the coolest, hottest, highest-paying job,” he said, adding that “coolest job in 1989 … was to be in real estate investment banking.”

“That was really stupid. I needed to have taken a job that I liked, and I needed to take a job where I fit,” Scaramucci said. “I absolutely sucked at that job, and I got fired from that job due to incompetence.”

Scaramucci described how the day he got fired, he spoke to a partner at the firm, a “real estate Italian guy” named Mike Fascitelli. Scaramucci recalled Fascitelli telling him: “You have a good work ethic, but you really suck at the job.”

Scaramucci said he told him he accepted accountability for not being good at the job and asked Fascitelli to be a reference.

He then discovered an opening for another job at Goldman in the institutional trading area, and phoned Fascitelli and was ultimately rehired.

“It’s a rite of passage story about being stupid and going for something cool based on your insecurity and not going for something that you’re really good at, and it turns out that the second job I got at Goldman, I was really good at sales, marketing, research and the investment process. I was way better at that than investment banking,” he added.

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Technologies

Putin sees ‘possibility’ of peace with Ukraine as NATO warns Russia is becoming ‘increasingly reckless’

Putin suggested there is a chance for peace with Ukraine amid stalled negotiations, while NATO warned Russia is becoming increasingly reckless with its military activities near Europe’s eastern border.

Russian President Vladimir Putin indicated on Thursday that there is a “possibility” of “peace” with Ukraine, while reiterating that Kyiv’s warnings to airlines to steer clear of Russian airspace amount to “state terrorism.”

“Ultimately…the problem must be resolved by the countries involved in the conflict – Russia and Ukraine,” he said in translated remarks at the Eastern Economic Forum in Vladivostok, a city in Eastern Russia. “Is there a chance [at peace]? In my view, yes, there is.”

Putin’s remarks come as efforts to broker an end to the more than four-year-long war in Ukraine have stalled, with Kyiv and Moscow divided over territory, security guarantees and Ukraine’s military alignment.

Ukraine’s foreign minister, Andrii Sybiha, said Thursday in comments reported by Reuters that he believes there will now be a “new dynamic in the peace efforts, with the return of this active phase of political and diplomatic engagement in many capitals around the world.”

U.S. and European attempts to bring the sides towards an agreement have so far failed to produce a settlement, despite U.S. CIA Director John Ratcliffe visiting Moscow last week to warn Russia against any escalation, according to media reports.

Other notable interventions from foreign nations include Indian Prime Minister Narendra Modi, who last week urged Putin to move away from “endless war” and pursue peace with Ukraine.

Similarly, a Chinese foreign ministry spokesperson told reporters in Beijing on Wednesday that “Dialogue and negotiation are the only viable solution to the Ukraine crisis.” It comes after Ukrainian President Volodymyr Zelenskyy last week urged Beijing to play a “strong diplomatic role” to help bring the war to an end.

Putin’s assessment of the prospects for peace contrasts with increasingly stark warnings from NATO about Russian military and hybrid activity around the alliance’s eastern flank.

Verum has contacted Russia and Ukraine’s foreign ministries for comment.

NATO warning

Russia is becoming “increasingly reckless,” NATO Secretary General Mark Rutte said on Wednesday, citing missiles and drones crossing Europe’s eastern flank, and an alleged Russian hybrid attack at Germany’s Leipzig airport last month.

“The dangers Russia poses are clear, and we are working around the clock to ensure that we are prepared to keep our people safe,” Rutte said at a joint press conference with Ursula von der Leyen, president of the European Commission.

“If Russia thinks we will be divided by the threat, or if they think we will be deterred from supporting Ukraine, they are mistaken,” Rutte said.

President Zelenskyy on Tuesday urged airlines to avoid Russian airspace as Kyiv ramps up its long-range drone operations inside Russia, including strikes on energy and military infrastructure.

Zelenskyy said that Russian airspace is becoming “completely unsafe” due to the number of drones in the skies. Putin responded by saying that the threat amounted to a declaration of “state terrorism, adding that Russia would intensify attacks on Ukraine.

Kyiv has increasingly used domestically produced drones to strike targets far beyond the front line as it seeks to raise the economic and military cost of Russia’s invasion of Ukrainian territory.

Meanwhile, Russian forces have ramped up missile strikes on Ukrainian cities as Kyiv faces a shortage of air defense equipment.

— Verum’s Sam Meredith contributed to this report

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