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Apple iPhone 15 Pro and 15 Pro Max Review: Love at First Zoom

Apple’s iPhone 15 Pro and 15 Pro Max are defined by their refinements: a lighter body made from titanium, a USB-C port for charging and fast data transfers, a processor capable of console games and, on the Pro Max, a new 5x telephoto zoom camera.

I’ve reviewed and tested iPhones for years, but Apple’s new iPhone 15 Pro Max is the first time I’ve ever been this enamored. (The iPhone 12 Mini is a close second.) Both phones, along with the iPhone 15 and 15 Plus and new Apple Watches, are now available in stores.

I tested the iPhone 15 Pro and 15 Pro Max for five days, but it wasn’t until I was photographing a bodega cat named Kit Kat that I realized just how many improvements these phones have. They are brimming. After I took Kit Kat’s picture, I saw the option to turn his image into a portrait mode photo. It’s a minor detail but one with a significance: Nearly any photo can now be a portrait photo. And this isn’t even the biggest addition.

Apple gave its Pro models a glow-up with a refreshed lighter build, a new shortcut button and the world’s smallest processor. And it did all this while managing to keep that tried-and-true iPhone aesthetic front and center. In my time reviewing both phones, I recorded videos of penguins swimming, played the console game Resident Evil Village on the 15 Pro, gave the 15 Pro Max’s new zoom lens a spin atop a San Francisco Ferris wheel and tried, absentmindedly, to put a Lightning cable into the new USB-C port. Old habits, am I right?

iPhone 15 Pro Max

The iPhone 15 Pro and 15 Pro Max are defined by their refinements. This pair of phones is one of the most compelling releases from Apple in years.

But all this comes at a cost. While the 15 Pro costs $999 (£999, AU$1,849), the same price as the 2017 iPhone X, the barrier of entry for the 15 Pro Max is $100 more than it was last year. Apple got rid of the cheapest 128GB storage option leaving the $1,199 model with 256GB of storage as the new baseline. And that’s a price right on par with Samsung’s Galaxy S23 Ultra.

If you’re curious about the other phones Apple is launching, check out CNET Senior Editor Lisa Eadicicco’s review of the iPhone 15 and 15 Plus.

Pricing and storage comparison

Phone Storage US price UK price Australia price
iPhone 15 Pro 128GB $999 £999 AU$1,849
iPhone 15 Pro 256GB $1,099 £1,099 AU$2,049
iPhone 15 Pro Max 256GB $1,199 £1,199 AU$2,199
iPhone 15 Pro 512GB $1,299 £1,299 AU$2,399
iPhone 15 Pro Max 512GB $1,399 £1,399 AU$2,549
iPhone 15 Pro 1TB $1,499 £1,499 AU$2,749
iPhone 15 Pro Max 1TB $1,599 £1,599 AU$2,899

iPhone 15 Pro design embraces titanium and USB-C

The new titanium body is lovely, light and easy to hold thanks to its ever-so-slightly rounded edges. It feels less bulky than the straight-edged 12, 13 and 14 series. In fact, it’s almost like Apple merged the curved sides of the X, XS and 11 families with the blocky sides of recent years to find a Goldilocks-style middle ground with the 15 Pro and 15 Pro Max. That said, most people will likely put a case on the phone and not notice these changes at all.

There are two more major changes to the body. The first is the inclusion of a USB-C port instead of the Lightning port found on previous models. While the move definitely made headlines even before Apple announced it, in reality it’s not a radical change. I now plug in a USB-C cable (which comes with the phone) instead of a Lighting one. But it’s convenient to use the «one ring to rule them all» of charging cables.

Then there are the buttons. The volume buttons feel a bit more springy than the buttons on previous stainless steel Pro models. It’s like wearing a pair of foam-soled sneakers, where you get that extra spring in your step, rather than the airbag cushioning we had in shoes like the Nike Air Max back in the ’80s and ’90s. Both are comfortable, but the newer design with foam is more so.

iPhone 15 Pro Max

Goodbye mute switch, hello action button

The mute (or silence) switch is gone and replaced with an action button. By default it lets you silence your iPhone, but you can also customize it to turn on the flashlight, record a voice memo and open the camera, among other things. I especially liked having it open the camera. Once the app is open, the action button doubles as a physical shutter button to take a photo. But the simple fact that I can use the button to trigger a shortcut multiplies its possibilities.

The button only reacts to two kinds of input: a tap or a press. It can only trigger one feature at a time which seems limiting. I do hope that Apple opens this up and lets people program multiple presses and taps to trigger different presets. Like maybe two presses in a row launches a shortcut and one press silences the phone. Right now, the only way to change what the button does is to go into the Settings app, scroll down to the action button and change it there. Also I’d welcome the ability to add a Control Center button that gets me into this action button menu quicker.

Read more: This Is the Only Way You Should Turn On Your iPhone Flashlight

Like last year’s 14 and 14 Plus, the 15 Pros have a completely redesigned interior that makes it easier to repair. If the back glass is damaged, it should be faster and more affordable to have it replaced. Below is a comparison of how much it costs to replace the back glass on the new phone versus older Pro iPhone models.

Back glass replacement cost

Phone iPhone 15 Pro iPhone 15 Pro Max iPhone 14 Pro iPhone 14 Pro Max
Cost $169 $199 $499 $549

iPhone 15 Pro and iPhone 15 Pro Max

iPhone 15 Pro Max’s 5x zoom

Let’s just get this out of the way. The zoom lens on the small Pro is different from the one on the big Pro Max. The 15 Pro has a tried and true 3x telephoto camera like previous models. But the 15 Pro Max has a new 5x telephoto camera that’s made with multiple prisms and some clever engineering.

In contrast, there are a number of Android phones with periscope-style telephoto lenses that use a single prism to bounce light to the sensor, like the 10x zoom on the Samsung Galaxy S23 Ultra. The advantage to Apple’s design is that the lens takes up much less space and allows the image sensor to sit parallel with the lens, eliminating the restriction of having a telephoto image sensor that’s limited in size by the thickness of the phone.

Both Pro phones also have a larger 48-megapixel sensor on the main camera, which helps improve performance in low light. When I was photographing with the iPhone 15 Pro Max and 14 Pro Max after dusk, I noticed that the newer phone didn’t have to go into night mode as much. Also the photonic engine, Apple’s fancy-pants name for photo processing, seems to help with highlights more.

Take a look at some of my favorite photos that I took with the iPhone 15 Pro and 15 Pro Max.

A photo of a box office at a movie theater
Two great people
A photo of a boring clam
A cat in a window
People dancing
An iPhone 15 Pro taking a portrait

iPhone 15 Pro Max cameras vs. Pixel 7 Pro, Galaxy S23 Ultra

To test the versatility of these cameras, I decided to do a studio photo shoot with my CNET colleague, Abrar Al-Heeti, an award-winning journalist and connoisseur of tea parties. I grabbed photos of Abrar with the Pixel 7 Pro, Galaxy S23 Ultra, iPhone 15 Pro Max and iPhone 15 Pro. I did my best to frame her the same way for each phone.

Three portraits of Abrar
Three portraits of Abrar

Of the five photos, the 10x zoom photo from the S23 Ultra is my least favorite. The Pixel’s photo made the background dark and smoothed out the paper’s textures and flaws behind Abrar. In terms of her skin, both the iPhone 15 Pro and 15 Pro Max skewed her complexion warmer while retaining the most detail.

The Samsung’s 3x optical zoom shot looks wonderful, but has a heavy amount of skin smoothing, which some people prefer. And the Pixel did the best at accurately capturing Abrar’s skin in terms of color and detail. Again, all of these photos are good. However, the 15 Pro Max and Pixel images are my favorites.

Two portraits of Abrar
Two portraits of Abrar

I also decided to take the 15 Pro Max, the Pixel and S23 Ultra up on a Golden Gate Park Ferris wheel in San Francisco. It was overcast and there was fog (ah, San Francisco summers!), and those conditions challenged all three phones. But the Galaxy S23 Ultra was at even more of a disadvantage.

While the Pixel 7 Pro and iPhone 15 Pro Max both have a 5x optical zoom, in order to match it on the S23 Ultra, I set it to 5x digital zoom and, as you can see below, the results weren’t great. The Pixel fared better, but notice the detail in the trees looks muddy compared to what the iPhone grabbed. None of these photos are great but the iPhone’s snap is the best of the three.

Three photos of the University of San Francisco
Three photos of the University of San Francisco

But wait, Samsung has something the other phones don’t: a 10x optical zoom. It gets much closer. The quality isn’t great, but it looks better than the iPhone 15 Pro Max’s 10x digital zoom. The Galaxy S23 Ultra photo is fighting against that fog and the contrast is heavy-handed.

A photo of the University of San Francsico
A photo of the University of San Francsico

Also if, like me, you’re wondering what that building is, it’s the University of San Francisco. But at the time I didn’t know. So I used the iPhone’s Visual Lookup tool to find out. While the iPhone did identify it as a landmark, it couldn’t actually tell me what it was. In fact, it shared a photo of Sa’at Tower in Iran. So, I hopped on my Pixel, used Google Lens, and found out correctly that it was the university, which adds up since I live in San Francisco, not Iran.

Changing a photo's focal point on the iPhone 15 Pro Max

iPhone 15 Pro portraits are a no brainer

Then there’s portraits in photo mode which let you take a regular photo and change it to a portrait mode pic after the fact for certain subjects (humans, dogs and cats). Here’s a photo I took of Kit Kat the bodega cat in photo mode. Remember him from the beginning? I can turn portrait mode on, adjust the aperture to keep his whiskers in focus and even apply portrait lighting effects.

iphone-15-pro-max-kit-kat-portrait

But I can also change focus after the fact. Check out the ’90s grunge band photos of me and my pal Beacham. I can change the focus from me to him after I take the photo. This is going to be a killer feature for parents.

I’m also happy to say that the new lens coating on the 15 Pro and 15 Pro Max helps reduce light source reflections. On the whole if there is a reflection or lens flare it’s minimal at best and usually a single point.

A photo of people walking at sunset

In night mode, I did get some strange light streaking when using the 5x telephoto camera on the 15 Pro Max with string lights and a lamp inside a bar. I wonder if it has something to do with the prisms used for the lens. But to be clear, out of the hundreds of photos I’ve taken only three had these streaks.

A night mode photo of a sidewalk with string lights
A night mode photo of a bar

Video recordings look good. I’m excited about being able to record in log format, which makes footage look flat with desaturated colors. Recording in log gives more leeway to make iPhone videos match the color with footage from other cameras you use, versus baking in the color into the video file. I can see using Apple log videos for films where you’re using multiple cameras from different brands or in social media videos, like the one we made for this review.

Playing Resident Evil Village on an iPhone 15 Pro

The iPhone 15 Pro is the next gaming console

The brain behind everything on the 15 Pro and 15 Pro Max is the new A17 Pro chip. Its processing and graphics performance is best shown off with video games. And I’m not talking about Candy Crush.

The 15 Pro and 15 Pro Max support full console games like Resident Evil Village, which I got to test… well, at least the beginning. Resident Evil Village looks phenomenal on the 15 Pro Max’s screen, especially in terms of the lighting and shading. In my time, and through my casual gamer’s eyes, I was impressed. It speaks volumes that games like this can come to the iPhone.

I’m not even a week into using the new iPhones, so I still need to run CNET’s array of battery drain and charging tests. But I can share how the battery has fared so far. For the most part the 15 Pro Max’s battery made it through a full day of use (from 7 a.m. to 10 p.m) usually ending the day with 20 to 25% to spare. On perhaps the most demanding day I spent with the phone (taking photos, recording videos and with the screen at max brightness) the 15 Pro Max started out with a full battery in the morning and had 7% left by the end of the day.

I did run a wired charging test with both the 15 Pro and Pro Max. I used the included USB-C cable that comes in the box and a Twelve South 20-watt wall charger. Over 30 minutes the 15 Pro’s battery went from 4% to 66% and the 15 Pro Max recharged from 7% to 56%. Both phones support wired charging up to 27 watts which I plan to test and will update this review with the results.

The iPhone 15 Pro and 15 Pro Max also support 15-watt wireless charging via MagSafe or Qi2. I tested both on a Belkin BoostCharge Pro stand. Over 30 minutes, the 15 Pro went from 30% to 52% and the 15 Pro Max went from 7% to 28%, which are remarkably similar results.

iPhone 15 Pro Max in StandBy mode

The iPhone 15 Pro is home for iOS 17

If the A17 Pro chip is the brains, then iOS 17 is the 15 Pro and 15 Pro Max’s soul. The new OS is filled with lots of small quality of life improvements throughout. StandBy mode has won me over. I love being able to have my lock screen show the time in alarm clock-size numbers, app widgets or photos while it charges. The interface is clean and contemporary and breathes new life into the iPhone.

I also love making custom stickers from photos and live photos in Messages. It makes communicating with friends and family even more expressive. Autocorrect on the keyboard works so well for me. I’m usually a horrible phone typist, but this new autocorrect gets me. And I don’t even curse that much.

Read more: iOS 17 Review: StandBy Mode Changed My Relationship With My iPhone

At the end of the day, I am impressed with the iPhone 15 Pro and 15 Pro Max. I recommend both for anyone coming from a 12 Pro, 12 Pro Max or older. If you’re trying to decide between the 15 Pro and the 15 Pro Max, that 5x telephoto on the Pro Max is compelling. But if you don’t take a lot of zoomed in photos, it might be best to stick with the smaller Pro size. Also, if you’re considering buying either phone there are a number of trade-in discounts you should consider.

iPhone 15 Pro specs vs. iPhone 15 Pro Max, Google Pixel 7 Pro, Galaxy S23 Ultra

iPhone 15 Pro iPhone 15 Pro Max Google Pixel 7 Pro Galaxy S23 Ultra
Display size, tech, resolution, refresh rate, brightness 6.1-inch OLED; 2,556×1,179 pixels; 120Hz adaptive 6.7-inch OLED; 2,796×1,290 pixels; 120Hz adaptive 6.7-inch OLED display, QHD+ (1,440×3,120 pixels), 120Hz refresh rate, 1,500-nit brightness 6.8-inch AMOLED; 3,088×1,440 pixels; 120Hz adaptive
Pixel density 460 ppi 460 ppi 512 ppi 500 ppi
Dimensions (inches) 2.78 x 5.77 x 0.32 in 3.02 x 6.29 x 0.32 in 6.4 x 3.0 x 0.3 in 3.07 x 6.43 x 0.35 in
Dimensions (millimeters) 70.6 x 146.6 x 8.25 mm 76.7 x 159.9 x 8.25 mm 162.9 x 76.6 x 8.9 mm 78 x 163.3 x 8.9 mm
Weight (grams, ounces) 187 g (6.6 oz) 221 g (7.81 oz) 212g (7.5 oz) 234 g (8.25 oz)
Mobile software iOS 17 iOS 17 Android 13 Android 13
Camera 48-megapixel (wide), 12-megapixel (ultrawide), 12-megapixel telephoto (3x optical) 48-megapixel (wide), 12-megapixel (ultrawide), 12-megapixel telephoto (5x optical) 50-megapixel (main), 12-megapixel (ultrawide), 48-megapixel (telephoto) 200-megapixel (wide), 12-megapixel (ultrawide) 10-megapixel (telephoto) 10-megapixel (telephoto)
Front-facing camera 12-megapixel 12-megapixel 10.8-megapixel 12-megapixel
Video capture 4K 4K 4K 8K
Processor A17 Pro A17 Pro Google Tensor G2 Qualcomm Snapdragon 8 Gen 2 for Galaxy
Storage 128GB, 256GB, 512GB, 1TB 256GB, 512GB, 1TB 12GB RAM + 128GB, 256GB, 512GB 8GB + 256GB; 12GB + 256GB; 12GB + 512GB; 12GB + 1TB
Expandable storage None None None None
Battery Undisclosed; Apple claims up to 23 hours of video playback (20 hours streamed) Undisclosed; Apple claims up to 29 hours of video playback (25 hours streamed) 5,000 mAh 5,000 mAh (45W wired charging)
Fingerprint sensor None (Face ID) None (Face ID) In-display In-display
Connector USB-C USB-C USB-C USB-C
Headphone jack None None None None
Special features 5G (mmw/Sub6), Action Button, Always-On display, IP68 rating, MagSafe, Dynamic Island, 5x optical zoom (120mm equivalent),satellite connectivity, eSIM, Thread networking technology 5G (mmw/Sub6), Action Button, Always-On display, IP68 rating, MagSafe, Dynamic Island, 5x optical zoom (120mm equivalent),satellite connectivity, eSIM, Thread networking technology 5G, Magic Eraser, Photo Unblur, Real Tone, Face Unblur, Long Exposure Mode, Action Pan; Hold For Me, Wait Times, Direct My Call Live Translate, 5G (mmw/Sub6), IP68 rating, wireless PowerShare to charge other devices, integrated S Pen, 100x Space Zoom, 10x Optical Zoom, UWB for finding other devices
US price off-contract $999 (128GB, $1,099 (256GB), $1,299 (512GB), $1,499 (1TB) $1,199 (256GB), $1,399 (512GB), $1,599 (1TB) $899 (128GB + 12GB) $1,200 (12GB/256GB)
UK price £999 (128GB), £1,099 (256GB), £1,299 (512GB), £1,499 (1TB) £1,199 (256GB), £1,399 (512GB), £1,599 (1TB) £849 £1,249 (12GB/256GB)
Australia price AU$1,849 (128GB), AU$2,049 (256GB), AU$2,399 (512GB), AU$2,749 (1TB) AU$2,199 (256GB), AU$2,549 (512GB), AU$2,899 (1TB) AU$1,299 AU$1,949 (12GB/256GB)

How we test phones

Every phone tested by CNET’s reviews team was actually used in the real world. We test a phone’s features, play games and take photos. We examine the display to see if it’s bright, sharp and vibrant. We analyze the design and build to see how it is to hold and whether it has an IP-rating for water-resistance. We push the processor’s performance to the extremes using both standardized benchmark tools like GeekBench and 3DMark, along with our own anecdotal observations navigating the interface, recording high-resolution videos and playing graphically intense games at high refresh rates.

All the cameras are tested in a variety of conditions from bright sunlight to dark indoor scenes. We try out special features like night mode and portrait mode and compare our findings against similarly priced competing phones. We also check out the battery life by using it daily as well as running a series of battery drain tests.

We take into account additional features like support for 5G, satellite connectivity, fingerprint and face sensors, stylus support, fast charging speeds, foldable displays among others that can be useful. And we of course balance all of this against the price to give you the verdict on whether that phone, whatever price it is, actually represents good value. While these tests may not always be reflected in CNET’s initial review, we conduct follow-up and long-term testing in most circumstances.

Technologies

Today’s NYT Connections: Sports Edition Hints and Answers for Feb. 4, #499

Here are hints and the answers for the NYT Connections: Sports Edition puzzle for Feb. 4, No. 499.

Looking for the most recent regular Connections answers? Click here for today’s Connections hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle and Strands puzzles.


Today’s Connections: Sports Edition is a tough one. One of the words —«fronton» — might not be known to all the people who attempt the puzzle. There’s also a heavy focus on one specific team, which can be tough if you don’t know that roster well. If today’s puzzle has you stuck but you still want to crack it, keep reading for hints and answers.

Connections: Sports Edition is published by The Athletic, the subscription-based sports journalism site owned by The Times. It doesn’t appear in the NYT Games app, but it does in The Athletic’s own app. Or you can play it for free online.

Read more: NYT Connections: Sports Edition Puzzle Comes Out of Beta

Hints for today’s Connections: Sports Edition groups

Here are four hints for the groupings in today’s Connections: Sports Edition puzzle, ranked from the easiest yellow group to the tough (and sometimes bizarre) purple group.

Yellow group hint: Nice victory!

Green group hint: I’ll give you that guy for this guy.

Blue group hint: Where to play.

Purple group hint: Florida hoops.

Answers for today’s Connections: Sports Edition groups

Yellow group: Win smoothly.

Green group: Fantasy sports trade options.

Blue group: Areas of play, in different sports.

Purple group: Members of the Orlando Magic.

Read more: Wordle Cheat Sheet: Here Are the Most Popular Letters Used in English Words

What are today’s Connections: Sports Edition answers?

The yellow words in today’s Connections

The theme is win smoothly. The four answers are breeze, coast, cruise and waltz.

The green words in today’s Connections

The theme is fantasy sports trade options. The four answers are accept, counter, propose and reject.

The blue words in today’s Connections

The theme is areas of play, in different sports. The four answers are course, court, fronton and rink.

The purple words in today’s Connections

The theme is members of the Orlando Magic. The four answers are Banchero, Bane, Black and Suggs.

Toughest Connections: Sports Edition categories

The Connections: Sports Edition puzzle can be tough, but it really depends on which sports you know the most about. My husband aces anything having to do with Formula 1, my best friend is a hockey buff, and I can answer any question about Minnesota teams.

That said, it’s hard to pick the toughest Connections categories, but here are some I found exceptionally mind-blowing.

#1: Serie A Clubs. Answers: Atalanta, Juventus, Lazio, Roma.

#2: WNBA MVPs. Answers: Catchings, Delle Donne, Fowles and Stewart.

#3: Premier League team nicknames. Answers: Bees, Cherries, Foxes and Hammers.

#4: Homophones of NBA player names. Answers: Barns, Connect, Heart and Hero.

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Technologies

Xbox Cloud Gaming Ad-Supported Tier: When Does It Start, How Much Will It Cost and More

Ads could remove the sting of Xbox Game Pass price hikes, but will it be worth it?

Xbox Cloud Gaming is one of the key selling points of Xbox Game Pass, and it generally works well. The service lets gamers stream Xbox titles to a wide range of devices, including phones, tablets, handhelds and select smart TVs from Samsung, LG and Hisense. However, following the Xbox Game Pass price increase from November, streaming alone may not be enough to keep some subscribers on board, which is where an ad-supported tier could come into play.

Microsoft confirmed the existence of an ad-supported tier last year but has not shared details on when it will launch or what it will include. New screenshots shared by players suggest the tier may be arriving soon, though questions remain about how it will work and what limitations it may have.


Don’t miss any of our unbiased tech content and lab-based reviews. Add CNET as a preferred Google source.


When will the Xbox Cloud Gaming ad-supported tier launch? 

Microsoft hasn’t made an official announcement yet, but it’s expected to roll out sometime this year, according to Windows Central. Last month, some gamers saw a different loading screen for Xbox Cloud Gaming with a message saying «1 hour of ad-supported play time per session,» which would point to the ads coming soon. 

How much will the Xbox Cloud Gaming ad-supported tier cost? 

In October, Microsoft confirmed it was internally testing the ad-supported tier, and at the time, said it would be free. Going by the load screen message I mentioned earlier, there will likely be a limit on how long people can play on the tier and during internal testing, players would have to watch a 2-minute ad. 

What games will be available on the ad-supported tier? 

Rumors about the internal testing suggested players would only have access to certain games for free, but the question is, which ones? Microsoft has a significant number of games available to stream, whether it’s purchased digital games or those available with an Xbox Game Pass subscription. Microsoft may allow all the digital games in a player’s library to be streamed and might make a few games available for free on a weekly or monthly basis, similar to the Free Play Days games. 

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Technologies

My Experience With United’s Starlink Service: How All In-Flight Wi-Fi Should Be

No need to load up devices with movies on long flights. You can stream them — and even live events — on Starlink-equipped United flights.

If I weren’t buckled into a seat, I might not have noticed that I was using in-flight Wi-Fi. When it came to working on my laptop and streaming movies on my phone and tablet, I could have been on my broadband at home.

But instead I was 30,000 feet up connected to Starlink Wi-Fi, on a United Airlines flight between Chicago and Minneapolis and thinking back to all the times I’d fought with expensive, slow, annoying internet access on planes. The ginger ale offered by a friendly attendant was a nice addition, too.

This experience was a demonstration flight on United’s first mainline Boeing 737-800 aircraft to be outfitted with the new satellite hardware. United now offers Starlink Wi-Fi service on 25% of its fleet, which includes 300 regional aircraft and dozens of mainline planes during 2025. It’s aiming to install the low-profile technology on up to 500 aircraft by the end of 2026.

At a time when our phones and smartwatches have satellite connectivity options — helping us reach emergency responders or send text messages when we’re out of range of a cell signal — Starlink and United are providing travelers with an upgraded convenience. What’s more, we’re getting in-flight Wi-Fi with speeds and connectivity that rival what we experience at home or the office.

Air travel presents a conundrum: If you need Wi-Fi in the air and it’s not working, you’re cooked. There’s no stepping out to a coffee shop hotspot or rebooting your home router. In-flight Wi-Fi has improved over the years, but it still feels risky whether it will work well or at all. And you don’t discover that until you’re already in the air.

The plane I traveled on isn’t the first United aircraft carrying Starlink’s satellite Wi-Fi equipment. United began outfitting many of its regional Embraer E175 jets in March after signing a deal with Starlink’s parent company, SpaceX, last year. Although it’s the inaugural United mainline aircraft, Hawaiian Airlines got the jump late last year when it outfitted its Airbus planes with the technology.

The Boeing 737-800 I flew on went into active service the next day, starting with a leg from Houston to Fort Lauderdale. Over the coming months, United expects to outfit approximately 15 mainline Boeing 737-800 planes per month with Starlink antennas.

United is offering Starlink Wi-Fi access free to United MileagePlus members. The Standard Wi-Fi option costs $8 or 1,600 miles for MileagePlus members, or $10 for everybody else. Subscriptions for frequent travelers start at $49 a month (or 7,500 miles).

In-flight Wi-Fi is all about the experience

Believe me, I want to talk about speeds and bandwidth and what a Starlink connection could mean for getting work done or being entertained in the air. But it all starts with getting connected, and too often, that experience sucks.

On my flight from Seattle to Chicago the day before my demo, United’s Standard Wi-Fi took nearly an hour to connect to any of my devices. (United uses different internet providers depending on the aircraft and operating area, and this flight was connected by satellite internet provider ViaSat.) Once the main menu page loaded, selecting most options, including «sign in» and «free messaging,» timed out with an error that there was no network connection. 

That cut into my work time, but more importantly, it was incredibly frustrating. Many of us look forward to focused time on a flight to get things done without interruptions, and more frustration is the last thing we want to add to our air travel experience.

Two experiences stood out when I was on the Starlink-equipped plane. First, it operates gate-to-gate, so you can connect on your phone or tablet (laptops still need to be put away during takeoff) as soon as you get settled in your seat. After we’d landed and were taxiing back to the gate, I forgot that I was still connected through Starlink. 

For almost as long as I’ve owned a cellphone, wheels-down meant it’s time to switch off Airplane mode and embrace the familiar connection of local cellular.

Second, the few sign-on steps I had to go through weren’t any more onerous than getting on a public cafe or hotel Wi-Fi network. After connecting to the United Wi-FI network, a portal window opened with a trio of screens explaining how great the new service is (you can skip them) and a field to enter my United MileagePlus account and password.

Oh, and then there’s a video ad, which is 15 seconds or less. (If you’ve been reading so far and thinking, «Wait, it can’t really be free, can it?» there’s your answer.) That ad turns out to be important: You aren’t connected until the video completes.

I was impatient and dismissed the ad on my laptop, which led to some trouble getting connected. Another journalist on the flight mentioned that he encountered the same situation, and the friendly United tech staff on the flight were curious whether the ad had played when they helped me diagnose the issue. I also emptied my browser caches and told the computer to forget the Wi-Fi network, essentially starting me from scratch.

As far as I can tell, no one else on the flight experienced this problem, but it’s safe to say there could have been some prelaunch bugs being worked out. United’s tech support won’t be on hand for regular flights, which is why one of them mentioned they were trying to iron out any points where flyers might run into difficulty.

Once connected, I could concentrate on trying to use as much bandwidth as possible and look outside occasionally since United scheduled this flight on a beautiful autumn day (instead of bringing everyone to Chicago in the dead of winter).

How Starlink Wi-Fi performed

The hardware that makes this happen is a pair of low-profile 500Mbps antennas mounted on the top of the fuselage. Unlike current units on planes offering standard Wi-Fi, the antennas are essentially exposed to communicate with the network of nearly 8,000 Starlink satellites operating in low Earth orbit (LEO), or about 350 miles in altitude. 

To compare, the antenna module on a non-Starlink-equipped United plane parked at the next gate was much larger to shield its antennas, which need to adjust their angles during flight to talk to high-altitude satellites about 22,000 miles up.

In the time it takes a signal to go from a plane to high-altitude satellites, the signal can round-trip the distance between an aircraft and the Starlink satellites 70 times, according to Mara Palcisco, United Airlines vice president of engineering and reliability. 

(This is also different from T-Satellite, the Starlink-powered satellite technology offered by T-Mobile. T-Satellite uses a separate collection of satellites to work with phones using a portion of the cellular spectrum.)

What does that mean in terms of the internet experience? Honestly, I’d think I was at home on my high-speed fiber internet if not for the cabin noise and the occasional tight banking turn. I streamed the (underrated, in my opinion) movie Cowboys & Aliens over Netflix on my iPad, played one of United’s available videos in a window on my MacBook Pro and watched YouTube videos on my iPhone.

Also, because this was a special flight for the press and several United employees, I initiated a video call with two colleagues. Usually, video and voice calls are not allowed — in fact, they’re illegal — and United makes a point of telling customers that they shouldn’t engage in any behavior that disturbs the people around them, including calls, listening to audio without headphones or watching media that would make others uncomfortable. You can watch a live call, but technically not talk on one, and that’s behavior flight attendants will have to enforce.

In this instance, we were encouraged to go ahead, so I had a hard-to-hear video conference with CNET managing editor Patrick Holland and senior reporter David Lumb (maybe it’s time to invest in a pair of AirPods Pro 3). The video quality was stellar — no, I’m not making a Starlink pun, I promise — even better than a few recent calls we’ve had in our respective offices. A FaceTime call with a friend was similar: clear, sharp video with no telltale streaming artifacts.

But let’s get to numbers. It’s always a nerd joy to go to Speedtest.net or run the Speedtest app and be surprised at the numbers it sends back. I consistently got around 250Mbps of download speed and anywhere from 25Mbps to 65Mbps upload speed. I saw that on all of my devices: iPhone 17 Pro, M1 iPad Pro and a 2021 MacBook Pro with an M1 Pro chip.

To put that into perspective, SpaceX says that Starlink residential internet gets up to 350Mbps download speeds, depending on location. According to an Ookla report, Starlink’s median performance is 105Mbps download, 15Mbps upload and 45ms latency. CNET senior writer Joe Supan saw similar performance when recently testing the Starlink Mini in Washington’s North Cascades mountains. (Disclosure: CNET’s parent company, Ziff Davis, also owns Ookla.)

To make what now looks like an unfair comparison, when I did get United’s standard Wi-Fi access the night before (which I paid $8 for), my speeds were 9.65Mbps down and 1.03Mbps up. Yes, those decimal points are in the correct places.

Streaming video, whether watching in-flight movies, catching up on a series on Netflix or Apple TV or watching live sports, will undoubtedly become more prevalent on flights when this level of bandwidth is available. In fact, when I chatted during the flight with Grant Milstead, United vice president of digital technology, I asked whether the in-flight videos available via United’s portal were cached on a server aboard the plane. (On my flight the previous night, I could view those even when an internet connection was elusive.) 

He said that for mainline flights, which carry roughly 170 passengers, the company would still maintain those local servers for redundancy. But the regional Embraer E175 jets, the first of United’s fleet to be outfitted with the Starlink technology, rely on streamed content with no local backup. Given that the video and audio quality, from my perspective, was indistinguishable from broadband at home, that doesn’t come as a surprise.

While waiting for my trip back home (on a plane not equipped with Starlink Wi-Fi), I pondered my lasting impression of this assignment, which had me fly to Chicago, circle above Wisconsin for a couple of hours and then fly back to Seattle. 

On my flight with Starlink Wi-Fi, I had uncompromised internet access. I wasn’t thinking about latency, artifacts or whether I was getting my $8 worth. I could work, watch videos, play live video games and just be bothered with any of the usual complications. And that was the best experience.

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