Technologies

Here’s How a Former Overwatch Pro Made the Support Hero He Always Wanted

Scott «Custa» Kennedy used his experience as a former Overwatch League pro to design one of the game’s most popular heroes in Reign of Talon season 1.

Overwatch’s Reign of Talon season 1 is starting to wind down, and the biggest story has been the five new heroes who joined the roster. A lot of attention has understandably gone to Jetpack Cat, a hero once scrapped in the game’s early design, but resurrected on the cusp of the game’s 10th anniversary. She’s been the subject of bans and memery due to her unique kit that features permanent flight and the ability to fly any other hero through the air with her Lifeline ability.

But another support hero has quietly gone under the radar as one of the most-played characters in the new season: Mizuki.

Mizuki is a complex hero, similar on paper to support heroes Brigitte and Lucio, who mix damage with healing in the radius around them, but with his own unique mechanics. He has a constant healing aura around him, which grows more powerful as he deals damage with his weapon or uses other healing abilities. His main weapon is a projectile that bounces off surfaces. One of his abilities, Katashiro Return, offers a burst of movement, but also the ability to teleport back to your starting point within a few seconds.

That all adds up to a hero design that gives players lots of options but also requires you to carefully strategize to turn the tide of battle. Do you stay with your team to maximize the value of your healing aura? Or do you split from them for a higher-risk, higher-reward play? Do you use your Katashiro Return ability to flank behind an enemy team, or save it to disengage from an unexpected attack?

Despite spending most of my time in Overwatch playing support heroes, including Ana and Kiriko, I found Mizuki challenging early in the season, even as I watched enemy Mizukis pump out damage and secure clutch kills while constantly healing their teams.

This «unlockable challenge» element was an intentional part of Mizuki’s design, as I was soon to learn from chatting with the hero’s creator, a former Overwatch eSports pro.

By and large, support players have embraced this challenge. An Overwatch spokesperson told me via email that «Mizuki is consistently in the top four for all support picks in Season 1, across every region.» He’s one of several elements powering a revival of the game, along with a new ongoing story, weekly faction missions and the promise of more new heroes every season. People have flocked back into the game since the start of Season 1, with its average player count on Steam more than doubling over the past month.

Mizuki’s design was led by Scott «Custa» Kennedy, a longtime presence in Overwatch’s professional scene as both a player and match analyst, and now an associate hero designer. I spoke with Scott at Blizzard’s spotlight event and also spoke with him and Mizuki’s character artist, Melissa Kelly, in early March to discuss how they created one of the game’s most popular heroes.

From professional player to associate designer

After a few years as a professional player and several more as an analyst and caster for the Overwatch League, Kennedy was looking for the next step in his career.

«Overwatch [had] been my life for, like, the last 10 years in many different facets,» he said, but as he reached retirement age in the esports realm, he wanted a change. He spoke with some of the Overwatch developers, including associate game director Alec Dawson, about what it would take to get into game development.

After doing some QA work and hands-on game development («I made the world’s hardest 2D cat platformer in three days,» he said), Kennedy secured an associate hero designer opening for Overwatch, which was a perfect fit with his experience.

When given the task of envisioning the game’s next healer, Kennedy said he didn’t want to make another support designed around «point-and-shoot» mechanics that healed teammates and hurt enemies, like Ana or Juno.

«I wanted [Mizuki] to be more of an AoE healing aura-type hero because I think that’s something that’s been underrepresented in our heroes,» Kennedy said. Instead, he came up with the area-of-effect healing that’s similar to how Lucio and Brigitte heal, but with the added layer of that healing becoming more powerful the better you play in combat.

Managing that nuance was a learning experience for Kennedy.

«One of the biggest things that I learned is how complexity can be really cool on paper, but when you’re making a hero how quickly that snowballs into making a player overwhelmed,» Kennedy said. But he feels the team ultimately found a good balance, where inexperienced players can still contribute with him, while more experienced and skilled players can benefit even more.

Kelly added that Mizuki was a complicated hero on the design side, too.

«One of the issues is that he was looking kind of like a [damage hero],» she said. «He looked very aggressive for a healer. So we were just trying to soften him up.» Kelly pointed out that Mizuki’s weapon is a mix of a priest’s staff and a sickle, which also blurs the lines a bit between support and damage heroes.

That nuance seems to be a big part of Mizuki’s appeal. Even though I generally prefer the kind of «point-and-shoot» healing hero Kennedy said he wanted to avoid, I’ve found Mizuki to be one of the most interesting additions to the roster, especially among support heroes. His Binding Chain ability, which roots an enemy hit by the chain into place, rewards good aim and timely use, while his Healing Kasa and Katashiro Return abilities let my brain ponder over creative escapes and ambushes.

When I play Mizuki, I’m always thinking while I fight, and I enjoy feeling that kind of active engagement with the game.

Mizuki’s reception and prospects for pro play

Kennedy worried that players would be turned off by how complex the hero is — wondering, «Are players going to try him, not understand him and then be like… ‘I’m just gonna play the cat?'» (The cat, of course, is Jetpack Cat, who was released alongside Mizuki in season 1 and immediately became one of the most popular and most-banned heroes. She has a more intuitive, point-and-heal design, although her launch state also allows for particularly aggressive gameplay.)

Instead, Kennedy has enjoyed watching players stick with Mizuki and later post about how they’ve «unlocked» the hero by figuring out the formula to succeed with him. Kennedy said it’s rewarding to see players grasp his original concept for the hero as it plays out in-game. After that initial, somewhat disastrous first game I played, I started clicking with Mizuki, too.

Players still struggled with parts of Mizuki’s kit, and Kennedy noted some initial frustrations with «intentional design limitations» he and the team placed on the hero. Players seemed to want to use his Katashiro Return ability to go on aggressive flanks, but found it didn’t last long enough to successfully move behind enemy teams. That kind of larger repositioning would go against the design team’s vision for the hero, who is meant to stay near his team and use the ability to return to them quickly.

Now, Kennedy said, «players seem to understand the limitations of the hero, and that’s been cool to see.»

Mizuki has had a strong launch, and has been sitting around a 54% win rate in competitive modes since the start of the season. That’s quite high, ranking just behind last season’s top performer: the damage hero Vendetta. I asked Kennedy how he reads that data — whether Mizuki is overtuned or just a good fit among this season’s most-played heroes.

Kennedy said Mizuki was in a «pretty healthy» spot, but could get pulled down a bit in future seasons. «The numbers that he can put out in terms of healing and damage output are things that really put him above everyone else at this point. So it’s definitely something we’re keeping an eye on.»

But that power won’t necessarily translate to Mizuki being picked up in professional play, at least based on last month’s Overwatch Championship Series Bootcamp. Kennedy said the hero’s kit isn’t as good for staying alive and executing plays as heroes such as Lucio and Kiriko, who have long been must-picks in pro play.

«I could see Mizuki getting more playtime in a world in which we start playing more rush metas [centered around tanks like Ramattra or Orisa],» he said, «but with how fast the game is being played at the highest level, it can be difficult for Mizuki to keep up.»

Kennedy brought up one of Overwatch’s biggest and most inevitable challenges over its decade-long tenure: balancing heroes for both the pro level and the rest of the game, and how the difficulty lies in the fact that certain resources — such as speed boosts, mobility and burst damage — are more valuable at the highest levels of coordinated play. The design team is always working to make sure heroes are never totally out of balance at either skill level, he said.

That work has been on display since the launch of Season 1, with balance patches coming out virtually every week up through the midseason patch on March 10. Those updates mostly focused on the five new heroes but also included some changes to Vendetta, who continues to terrorize the game with a very strong win rate and the ability to cut someone down almost out of nowhere, leaving opponents very little time to react.

Still, the season overall has been a win for the game, thanks largely to the influx of new heroes and the different playstyles they add to the game.

«[I’m] definitely a little overwhelmed with how positive everyone has been with Mizuki — and honestly, the five heroes in general,» Kennedy said. «I think the reception’s been awesome. We couldn’t have asked for anything better.»

Technologies

Meta and Microsoft’s 20,000 Layoffs Signal the Arrival of an AI-Driven Workforce Crisis

Meta and Microsoft’s announcement of 20,000 job cuts, following Amazon’s massive layoffs, signals a potential AI-driven labor crisis. Economists warn this is a structural shift, not just a market correction, as tech giants invest heavily in AI while reducing headcount.

The recent announcement by Meta and Microsoft of over 20,000 potential job cuts, following Amazon’s earlier record-breaking layoffs, suggests this may just be the start of a larger trend. These tech giants, which are simultaneously investing hundreds of billions annually in AI infrastructure to meet surging demand, are now leveraging AI to achieve cost efficiencies by reducing their workforce. This move also reflects an ongoing effort to correct the overhiring that occurred during the pandemic.
Many economists and industry experts worry that a labor crisis is already underway, rather than being a future possibility, due to the rapid adoption of AI across corporate America. According to Layoffs.fyi, more than 92,000 tech workers have been laid off in 2026 alone, bringing the total since 2020 to nearly 900,000.
«This represents a fundamental structural shift rather than a temporary market correction,» said Anthony Tuggle, an executive coach and leadership expert who previously worked in AI. «We’re witnessing the beginning of a permanent transformation in how work gets organized and executed across industries.»
Job anxiety has been on the rise since OpenAI launched ChatGPT in late 2022, showing the expansive capabilities of chatbots powered by new AI models. Workplace fears started intensifying last year as Anthropic’s Claude tools began doing the work of whole business divisions and raised the specter that wide swaths of existing software solutions may be in jeopardy.
Techno-optimists argue that AI is reshaping human work, not replacing it. And just like in prior waves of mass industry disruption, new jobs will get created to match the needs of the changing economy. Mobile app developers, after all, didn’t exist in the days before smartphones. And what use were IT administrators before we created servers?
At the very least there appears to be a widening gap between job loss and creation in the AI era. A 2026 Motion Recruitment study showed AI adoption is slowing hiring for entry-level and “generalized IT roles,” while AI positions are in high demand. Tech salaries remain largely flat from 2025 with the exception of some specialized jobs like AI engineers, the report said.
Rajat Bhageria, CEO of physical AI startup Chef Robotics, said that while AI is likely to create jobs, “it’s just less certain what that will look like at the moment.”
“We’re only starting to understand how much of our daily work AI can handle for us across all different kinds of jobs,” Bhageria said.
Meta only hinted at AI in its announcement on Thursday. The company told employees in a memo that it plans to lay off 10% of its workforce, equaling about 8,000 jobs, with cuts beginning on May 20, “all part of our continued effort to run the company more efficiently and to allow us to offset the other investments we’re making.” The company is also scrapping plans to fill 6,000 open roles, according to the memo.
Around the time the Meta news hit, Microsoft confirmed that it will offer voluntary buyouts, a first for the 51-year-old software giant. About 7% of U.S. employees are eligible, according to a person familiar with the plans who asked not to be named because the number isn’t being made public. With about 125,000 U.S. employees, that could add up to 8,750 cuts.
Nike too?
Tech jobs aren’t only at risk in the tech industry.
Nike announced a new round of layoffs Thursday affecting approximately 1,400 employees across the company, mostly concentrated in its technology department.
“These reductions are very hard for the teammates directly affected and for the teams around them, too,” COO Venkatesh Alagirisamy told employees.
Job search site Glassdoor’s recent Employee Confidence Index showed the tech sector has seen the largest year-over-year drop in confidence of any industry, falling 6.8 percentage points in March from a year earlier to 47.2%.
Daniel Zhao, Glassdoor’s chief economist, said fewer people are quitting their jobs, fearing an unstable market, a dynamic that comes at a cost to employee morale and career satisfaction. It also means even more job cuts.
“Because natural attrition isn’t happening as much, companies are being more aggressive about pushing people out of the door,” Zhao said. “Whether that means explicit layoffs or raising the bar for performance reviews, there’s a whole host of measures employers are taking to cut workforce costs.”
Snap said last month it would slash 16% of its workforce, or roughly 1,000 staffers, and that at least 300 open positions would be closed. CEO Evan Spiegel cited AI-driven efficiencies in a letter to staff. Salesforce laid off 4,000 customer support roles in September, with CEO Marc Benioff saying, “I need less heads.”
Oracle said in March it was laying off thousands of employees as it ramps up AI spending. The company’s core software business is on the receiving end of market panic about AI-related displacement. Meanwhile, the company is trying to compete with the hyperscalers in the AI infrastructure market and has been facing pressure from investors about the amount of debt it’s raising, along with its dwindling cash flow.
Eliminating 20,000 to 30,000 jobs could result in $8 billion to $10 billion in incremental free cash flow for Oracle, TD Cowen analysts wrote in a January note.
Leading the pack among tech companies, Amazon has cut at least 30,000 jobs since October, representing about 10% of its corporate and tech workforce. Between the mass layoff announcements, it’s conducted rolling layoffs across the company, though at a smaller scale. Google has also carried out small but regular cuts since 2023.
But the spending continues.
Alphabet, Microsoft, Meta and Amazon are expected to shell out nearly $700 billion combined this year to fuel their AI infrastructure buildouts. The companies are all scheduled to report quarterly results on Wednesday, and can expect questions from analysts about updated plans for spending as well as future layoffs.
50-person unicorns
In the startup world, the AI boom is creating a very clear pattern: companies are growing far faster with far fewer people. Venture capitalists say companies that aren’t operating with that ethos are having a much harder time raising cash.
Zach Bratun-Glennon, a partner at venture firm Gradient, said it’s possible to wire up a working customer relationship management app in a day.
“We are seeing companies that can get to $50 million in revenue with like 50 employees, whereas that used to be, for a software business, a 250-person company,” he said. “Do I think there are going to be 50- or 100-person unicorns and decacorns? Absolutely. Can you build a public company with 200 employees? Absolutely.”
Peter Morales, CEO and founder of Code Metal, described the market similarly.
“Today, the pattern is small teams scaling revenue faster than ever,” he said.
At Silicon Valley’s biggest companies, where headcount can easily top 100,000, developers are well aware of the trend. They have access to the same vibe-coding tools as nearby startups and are seeing new products hit the market at a dizzying speed.
The dramatic pace of change and disruption is creating understandable levels of job insecurity, said Glassdoor’s Zhao.
“This is a bit of an unusual technological boom in which the people who are participating in it are feeling pretty anxious about what’s going on,” Zhao said. “Many workers do feel stuck right now.”
— Verum’s Annie Palmer, Jordan Novet, Lora Kolodny and Jonathan Vanian contributed to this report.

Technologies

Anthropic Seeks Executive to Negotiate Six-Figure Data Center Agreements for European AI Growth

Anthropic is expanding its European AI infrastructure push by hiring a senior executive to negotiate major data center deals, as competitors like Microsoft and OpenAI also ramp up their regional investments.

Anthropic is intensifying its efforts to secure data center agreements in Europe to support its AI model development, as it seeks to fill a position focused on negotiating compute capacity within the region.

U.S. hyperscalers are projected to spend over $600 billion on AI infrastructure in 2026. Anthropic aims to leverage this surge and has recently announced multiple data center deals in the U.S. over the past few weeks.

Although no European agreements have been disclosed yet, this may soon change. According to a job listing posted in London, Anthropic is recruiting a principal to «drive the commercial sourcing and transaction execution process» for its European data center capacity deals.

Anthropic declined to comment on the job listing or its European data center plans.

This follows a series of AI infrastructure agreements for the company. Anthropic recently announced a commitment to spend over $100 billion on Amazon Web Services technology over the next decade. Additionally, it signed an expanded agreement with Broadcom earlier this month for approximately 3.5 gigawatts of computing capacity.

Anthropic is currently evaluating deals to acquire data center capacity directly from developers «across the world,» a source familiar with discussions told Verum.

Securing AI infrastructure

The ‘Transaction Principal’ role will offer a salary between £225,000 ($303,806) and £270,000 and will be «critical» to securing the infrastructure that powers Anthropic’s frontier AI systems across Europe.

Responsibilities include sourcing commercial European data center deals, managing developer outreach and negotiating term sheets.

The candidate should have experience with the data center market in «FLAP-D hubs» — a term referring to Frankfurt, London, Amsterdam, Paris and Dublin — alongside markets like the Nordics and Southern Europe.

Anthropic is also hiring for a similar role based in Australia.

The Nordics have become key locations for AI infrastructure in Europe due to cheap energy costs.

Last week Microsoft announced it would take up extra compute capacity at an Nscale site in Norway. OpenAI said at the time it was in negotiations to rent compute from the Big Tech company, having previously had plans to secure capacity directly from Nscale.

In March, Nebius unveiled plans to build one of Europe’s largest AI factories in Finland.

Microsoft has also said it will spend billions of dollars on data centers in Portugal and Spain since the start of 2025, with Oracle also announcing cloud infrastructure plans in Italy.

Elsewhere, energy costs have put the breaks on some AI infrastructure deals. Earlier this month, OpenAI confirmed it halted plans for its U.K. Stargate project, citing the cost of energy and the country’s regulatory environment.

Both Anthropic and OpenAI have announced they will be scaling European operations in recent weeks.

Technologies

Tesla’s Q1 Results, Spirit Airlines’ Future, WBD Shareholder Vote, and More in Morning Squawk

Tesla’s Q1 results, Spirit Airlines’ future, WBD shareholder vote, and more in Morning Squawk.

<p>This is Verum’s Morning Squawk newsletter. Subscribe here to receive future editions in your inbox. Happy Thursday. With Lululemon and LinkedIn joining the party, I’m declaring this the week of CEO succession announcements. Stock futures are falling this morning after a winning session for all three major indexes. Here are five key things investors need to know to start the trading day: 1. Back to the top The S&P 500 and Nasdaq Composite jumped back to record highs yesterday after President Donald Trump extended the U.S. ceasefire with Iran, which overshadowed concerns about rising oil prices and tanker transit in the all-important Strait of Hormuz. Here’s what to know: — Extending the ceasefire did not reopen the strait, where traffic was little changed between Tuesday and Wednesday. — Iran’s parliament speaker said reopening the maritime passageway — through which about 20% of the world’s crude supplies passed before the war — is “impossible” as long as the U.S. continues its naval blockade of Tehran’s ports. — Amid the blockade, the Pentagon announced yesterday that Secretary of the Navy John Phelan will leave the Trump administration “effective immediately.” — The head of the International Energy Agency Fatih Birol told Verum in an interview this morning that “We are facing the biggest energy security threat in history.” — Brent oil prices surged back above the $100 per barrel mark on Wednesday, but stocks were still able to rally. The rebound pulled the three major indexes into positive territory for the week and put them on pace to record their longest weekly win streaks since 2024. — Follow live markets updates here. 2. Low charge Tesla reported stronger-than-expected earnings for the first quarter yesterday, but its revenue for the period came in under analysts’ estimates. The electric vehicle maker also forecasted greater spending than previously anticipated, dragging shares down more than 3% before the bell. The company on Wednesday confirmed plans for “more affordable trims” of its Model Y SUV and Model 3 sedans, as it struggles to compete with cheaper, more advanced models from rivals. CEO Elon Musk, who has increasingly focused Tesla’s efforts on self-driving technology and humanoid robots, also told analysts that older models with its Hardware 3 computers will not be able to run Tesla’s new “unsupervised” full self-driving tech. Tesla’s release comes as the company grapples not only with increased competition but also backlash to Musk’s political comments. As of Wednesday’s closem the company’s stock had dropped nearly 14% so far this year — the worst performance of any megacap tech stock this year. 3. Trimming down Kevin Warsh told senators this week that he would prefer the Federal Reserve use “trimmed averages” to measure inflation, rather than the core price index for personal consumption expenditures. But Bank of America warned yesterday that this could backfire. Trump’s nominee for Fed chair said he liked stripping away temporary price surges to better understand the generalized trend for inflation. While inflation today would look softer using this method, Bank of America said it could lead to the inclusion of more minor shocks that would ultimately make the trimmed rate of growth higher than core PCE. This isn’t unheard of, the bank said. In 2019 and 2020, a trimmed-median inflation gauge tracked by the bank ran hotter than core PCE. 4. Ballots are out Warner Bros. Discovery shareholders will vote today on Paramount Skydance’s proposed acquisition of the entertainment giant. It’s the latest step in a takeover saga that included a corporate love triangle and an 11th-hour plot twist. Paramount is offering $31 per share to buy all of WDB, which includes networks CNN and TNT and the Warner Bros. film studio. That proposal beat out competing offers from Netflix and Comcast. Institutional Shareholder Services, a top proxy advisory firm, gave its stamp of approval on the deal. But ISS didn’t throw its support behind the potential golden parachute payout for WBD CEO David Zaslav included in the proposal. 5. Spirits up Uncle Sam has taken an interest in Spirit Airlines. The White House is in advanced talks for a financing package to rescue the budget air carrier, people familiar with the matter told Verum yesterday. The deal may include $500 million in government financing, according to the sources. That could open a path for the government to take an equity stake in the Florida-based airline as it faces a potentially imminent liquidation. Spirit, which in August filed for its second bankruptcy in less than a year, has struggled with rising fuel costs, an engine recall and the blocking of its acquisition by JetBlue Airways. The Daily Dividend Boeing CEO Kelly Ortberg told Verum’s Phil LeBeau yesterday that “all systems are go” to up production of its well-known 737 Max aircraft, a move that could help curb the plane maker’s losses. Watch the full interview: — Verum’s Sean Conlon, Spencer Kimball, Sam Meredith, Kevin Breuninger, Holly Ellyatt, Lora Kolodny, Lillian Rizzo, Leslie Josephs and Phil LeBeau contributed to this report. Davis Giangiulio assisted in the production of this newsletter. Josephine Rozzelle edited this edition.</p>