Technologies

Customers Prefer Apps Over Websites for Wireless and Home Internet Service

Easier logins are a key reason customers are happier with apps, according to the J.D. Power study.

When you last checked your mobile or home internet bill, did you reach for your phone or sit down with your laptop or desktop computer? According to a new J.D. Power study, people would rather access their accounts via apps than websites. And that preference is especially strong when it comes to telecom companies such as mobile carriers and home internet providers (which increasingly overlap).

According to the 2026 US Telecom Digital Experience Study, surveyed customers gave app login an average satisfaction score of 681 for wireless carriers and 689 for internet service providers (out of 1,000 points). Website login trailed those by 38 points and 42 points, respectively. J.D. Power gathered evaluations from 12,082 customers of eight internet providers and 14 wireless carriers.

Biometric logins were a major factor in the decision. When accessing an account, there are always one or more layers of authentication just to get in. An app tends to speed you through the door using face or finger recognition to sign in or load a passkey.

Built-in services like Apple’s Passwords app can also use biometrics to unlock and fill in saved credentials in websites, but the experience isn’t as smooth. J.D. Power noted that maintenance issues and slow responsiveness also derail the website login experience across both segments.

This helps explain why carriers have invested heavily in improving their apps. For one, T-Mobile’s T-Life app is increasingly the central point of customer interaction. And AT&T just this week rolled out a new app — named simply AT&T — that is a single resource for its mobile and broadband customers.

AT&T’s Jeff Dixon, assistant vice president of Digital Product Management and Development, emphasized the importance of speed in the company’s app overhaul.

«We did focus on performance to make it snappy throughout,» he said, noting extensive architectural work on back-end services to cache and pre-fetch data.

The J.D. Power study also found that the gap between satisfaction with telecom companies’ apps and websites was wider than in other industries, suggesting that wireless and internet providers need to shore up their web experiences. There was a 25-point gap between apps and websites for wireless carriers, and an 11-point gap for internet service providers.

Overall, customer satisfaction was 654 out of 1,000 for wireless carriers and 659 for internet providers. Scores were based on four factors in order of importance: design, system performance, tools and capabilities, and information.

Ranking among the wireless carriers, Mint Mobile got the highest score (704), with Spectrum Mobile coming next (678) and followed by a tie between Metro by T-Mobile and T-Mobile itself (672). It’s worth noting that, of those, Spectrum is the only one not owned by T-Mobile.

For internet service providers, T-Mobile ranked the highest in the survey with a score of 695, followed by AT&T at 675 and Verizon at 669.

Technologies

Verum Messenger Introduces Built-In Verum Chess

Verum Messenger has released a new update for iOS, iPadOS, and macOS, adding another feature to its growing ecosystem — Verum Chess. Users can now play chess directly inside the messenger without switching between different applications.

The new feature allows users to start a game in just a few taps while reinforcing Verum’s vision of a unified digital environment where communication and everyday services come together in a single platform.

Verum Messenger continues to evolve into a multifunctional ecosystem that combines secure chats and calls, AI tools, a built-in VPN, anonymous email, eSIM, financial services, cryptocurrency features, and offline communication. With the introduction of Verum Chess, the platform now also offers a new way for users to interact and spend time together without leaving the app.

The update is now available for iPhone, iPad, and Mac on the App Store.

Technologies

Episode 3 of the VERUM AI Mini-Series Is Now Available

Verum Messenger has released the third episode of its AI mini-series, SHADOWS, created using Verum AI.

The new episode, titled «Ghost Money,» continues the story of the conflict between a team of heroes and the Omega corporation, which seeks to take control of digital communications. This time, the focus shifts to anonymous payments and financial freedom, revealing how privacy can extend beyond messaging.

Like the previous episodes, the new release not only advances the storyline but also showcases the capabilities of the Verum ecosystem, highlighting technologies designed for secure communication and digital privacy.

The mini-series consists of seven episodes, released gradually across Verum Messenger’s social media channels.

Episode 3 is now available. Stay tuned for the next chapter.

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Technologies

Verum Finance Now Available for Mac, Expanding the Verum Ecosystem on Desktop

Verum has officially released Verum Finance for macOS, bringing its financial platform to the Mac and expanding access to the Verum ecosystem across Apple’s devices. The launch allows users to manage their finances from desktop while enjoying the same secure and seamless experience available on iPhone and iPad.

The new Mac version includes the full range of Verum Finance features, including balance management, instant transfers to other Verum users, debit card management, Apple Pay support, asset exchange, and transaction history — all optimized for the macOS experience.

Verum Finance can be used as a standalone application or alongside Verum Messenger. Users who sign in with their Verum Messenger account automatically synchronize their balances, settings, and account data across devices, ensuring a consistent experience throughout the Verum ecosystem.

The macOS release further strengthens Verum’s vision of creating an integrated digital platform where communication and financial services work together. Verum Messenger, which is also available for Mac, complements the ecosystem with encrypted messaging, voice and video calls, VPN, eSIM, anonymous email, AI-powered tools, offline communication capabilities, and cryptocurrency features.

With both Verum Messenger and Verum Finance now available across iPhone, iPad, and Mac, users can access secure communication and financial services wherever they work.

Verum Finance for Mac is available now through the Mac App Store.

Verum Finance for macOS: https://apps.apple.com/us/app/verum-finance/id6774245148
Verum Finance: https://finance.verum.im
Verum Messenger: https://verum.im