Technologies

AI Saves Workers Less Than an Hour Each Day, New OpenAI Report Shows

AI adoption is rapidly expanding across industries, but workers are saving only 40 to 60 minutes per day, on average.

OpenAI’s 2025 ‘The State of Enterprise AI’ report provides an in-depth look at how businesses are using AI tools within real companies. Drawing on anonymized usage data from more than 1 million business customers, along with a survey of 9,000 workers at nearly 100 organizations, the report presents a picture of increased AI adoption and integration in the workplace.

«Across surveyed enterprises, 75% of workers report that using AI at work has improved either the speed or quality of their output,» the report states. Also, the report says that «75% of users report being able to complete new tasks they previously could not perform.»

However, the productivity gains might not be as universal and widespread as anticipated: on average, ChatGPT Enterprise users save less than an hour of time per day, according to the report.

Below is a breakdown of the report’s major findings.

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Report shows productivity gains, but it’s not universal

Despite the hype surrounding AI at work, the latest data from OpenAI suggests that the reality for most employees is modest. In its report, the company says that on average, ChatGPT Enterprise users save only about 40 to 60 minutes per active workday.

That’s not nothing, but it’s nowhere near the sweeping productivity overhaul that many hoped for. In a workday filled with meetings, emails and tool overload, an hour reclaimed can feel like a minimal benefit rather than a tidal shift in productivity.

(Disclosure: Ziff Davis, CNET’s parent company, in April filed a lawsuit against OpenAI, alleging it infringed Ziff Davis copyrights in training and operating its AI systems.)

A few key findings

The report finds AI adoption within companies is growing fast. Weekly messages in ChatGPT Enterprise have increased nearly eightfold in the past year, and the use of structured workflows, such as custom GPTs, has risen 19 times. Companies are pushing more complex prompts, too, with reasoning-token usage increasing more than 320-fold.

But the outcomes don’t scale at the same rate. Workers say they complete certain tasks more quickly — like IT troubleshooting, campaign creation and coding improvements — yet the day-to-day gains still add up to roughly an hour on average.

A divide between heavy AI users and everyone else

OpenAI’s data shows a widening gap between «frontier» users — defined by OpenAI as those in the 95th percentile of adoption intensity — and the average worker, however.

Frontier employees send about six times more messages than average users. Unsurprisingly, these heavy users report bigger gains of over 10 hours a week. They build workflows around AI, automate routine tasks and turn the tool into a dependable co-worker instead of an occasional assistant. Though arguably, around 2 hours per day of saved time is still relatively moderate.

OpenAI frames the report as a snapshot of where enterprise AI stands today, rather than a final verdict. The company suggests that future gains could come not from the model itself, but from how organizations reshape processes and workflows around it.

But for most workers, AI is still a sidekick. Useful, but not transformative. It helps speed things up. It may even make some work less tedious. But the typical worker saving under an hour a day points to a technology that is powerful, yet still limited. The big question now is whether those numbers will keep climbing, or whether an hour a day is closer to the ceiling than AI enthusiasts want to admit.

Technologies

AI Trusted Less Than Social Media and Airlines, With Grok Placing Last, Survey Says

More Americans are concerned about the loss of personal interaction from AI than they are about potential job loss.

Google Gemini is the most trusted AI platform among its competition, but many people still have concerns about the technology, according to an American Customer Satisfaction Index poll released Thursday.

In ACSI’s results, AI scored an overall customer satisfaction score of 73 on a scale of 0 to 100, which the authors noted was slightly below social media (74), airlines and mortgage lenders, but in line with energy utilities.

Of the five platforms mentioned in the survey, Google Gemini led with 76, followed by Microsoft Copilot (74), Claude and ChatGPT (both 73), and Grok and Perplexity (both 71). Meanwhile, TikTok (77) and YouTube (78) both scored better than the AI platforms.

Gemini is one of the most prolific AI services, with access via smart speakers, TVs, phones and computers, while most ChatGPT users access the AI tool via the ChatGPT website or mobile app, and Grok via social media platform X.

The ACSI poll found that 43% of respondents said reduced human-to-human interaction is their main concern, followed by job loss for future generations (37%) and their own job risk (31%), based on interviews with 2,711 US adults.

Baby Boomers were the most skeptical generation in the poll, with 35% saying they are very concerned about AI’s effects, compared to just 6% who view it extremely favorably.

Disconnect between AI adoption and perception

While platforms such as ChatGPT have up to 1 billion weekly users, there is still a disconnect between AI’s adoption and public perception of it, which is driven by concerns over privacy, the spread of misinformation and the loss of jobs.

«Consumers spent the last decade learning to distrust how social media platforms handle their data, and AI’s privacy scores suggest they’re carrying that skepticism forward,» said Forrest Morgeson, associate professor of marketing at Michigan State University and director of research emeritus at the ACSI.

21% reported an «extremely favorable» outlook toward AI, while an equal 21% said they are «very concerned about the consequences.»

These results were in line with another poll published by YouGov this week, which found that only 29% think the positive effects of AI outweigh the negative ones, while 36% think its net effects are negative.

It’s worth noting that more than half of the people interviewed (56%) had no recent experience with AI, but of the 44% who did, half of them use AI at least once a day, and the usage went up with people who earned over $100,000 a year.

Last month, an NBC poll suggested that AI was one of the least-liked things in America, but it was still more popular than the Democratic Party.

Technologies

Today’s NYT Connections Hints, Answers and Help for April 18, #1042

Here are some hints and the answers for the NYT Connections puzzle for April 18, No. 1,042.

Looking for the most recent Connections answers? Click here for today’s Connections hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle, Connections: Sports Edition and Strands puzzles.

Today’s NYT Connections puzzle features a fun purple category that’ll require you to spot certain beverage names. Read on for clues and today’s Connections answers.

The Times has a Connections Bot, like the one for Wordle. Go there after you play to receive a numeric score and to have the program analyze your answers. Players who are registered with the Times Games section can now nerd out by following their progress, including the number of puzzles completed, win rate, number of times they nabbed a perfect score and their win streak.

Read more: Hints, Tips and Strategies to Help You Win at NYT Connections Every Time

Hints for today’s Connections groups

Here are four hints for the groupings in today’s Connections puzzle, ranked from the easiest yellow group to the tough (and sometimes bizarre) purple group.

Yellow group hint: Wow!

Green group hint: Plug it in.

Blue group hint: Cinderella team.

Purple group hint: Drink up.

Answers for today’s Connections groups

Yellow group: Look at with awe.

Green group: Basic electricity terms.

Blue group: Unexpected winner.

Purple group: Starting with soda brands.

Read more: Wordle Cheat Sheet: Here Are the Most Popular Letters Used in English Words

What are today’s Connections answers?

The yellow words in today’s Connections

The theme is look at with awe. The four answers are goggle, marvel, stare and wonder.

The green words in today’s Connections

The theme is basic electricity terms. The four answers are AC, DC, power and voltage.

The blue words in today’s Connections

The theme is unexpected winner. The four answers are dark horse, long shot, sleeper and underdog.

The purple words in today’s Connections

The theme is starting with soda brands. The four answers are crushworthy, Fantagraphics, frescade and pepsinogen.

Technologies

Today’s NYT Connections: Sports Edition Hints and Answers for April 18, #572

Here are hints and the answers for the NYT Connections: Sports Edition puzzle for April 18, No. 572.

Looking for the most recent regular Connections answers? Click here for today’s Connections hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle and Strands puzzles.

Hockey fans, today’s Connections: Sports Edition is for you. All four categories are hockey-related. If you’re struggling with today’s puzzle but still want to solve it, read on for hints and the answers.

Connections: Sports Edition is published by The Athletic, the subscription-based sports journalism site owned by The Times. It doesn’t appear in the NYT Games app, but it does in The Athletic’s own app. Or you can play it for free online.

Read more: NYT Connections: Sports Edition Puzzle Comes Out of Beta

Hints for today’s Connections: Sports Edition groups

Here are four hints for the groupings in today’s Connections: Sports Edition puzzle, ranked from the easiest yellow group to the tough (and sometimes bizarre) purple group.

Yellow group hint: Fire it into the net!

Green group hint: Lord Stanley’s hardware.

Blue group hint: Where hockey teams play.

Purple group hint: Put the biscuit in the basket.