Technologies
An AWS Outage Broke the Internet While You Were Sleeping
Reddit, Roblox and Ring are just a tiny fraction of the 1,000-plus sites and services that were affected when Amazon Web Services went down, causing a major internet blackout.
The internet kicked off the week the way that many of us often feel like doing: by refusing to go to work. An outage at Amazon Web Services rendered huge portions of the internet unavailable on Monday morning, with sites and services including Snapchat, Fortnite, Venmo, the PlayStation Network and, predictably, Amazon, unavailable for a short period of time.
The outage began shortly after midnight PT, and took Amazon around 3.5 hours to fully resolve. Social networks and streaming services were among the 1,000-plus companies affected, and critical services such as online banking were also taken down. You’ll likely find most sites and services functioning as usual this morning, but some knock-on effects will probably be seen throughout the day.
AWS, a cloud services provider owned by Amazon, props up huge portions of the internet. So when it went down, it took many of the services we know and love with it. As with the Fastly and Crowdstrike outages over the past few years, the AWS outage shows just how much of the internet relies on the same infrastructure — and how quickly our access to the sites and services we rely on can be revoked when something goes wrong. The reliance on a small number of big companies to underpin the web is akin to putting all of our eggs in a tiny handful of baskets.
When it works, it’s great, but only one small thing needs to go wrong for the internet to come to its knees in a matter of minutes.
How widespread was the AWS outage?
Just after midnight PT on October 20, AWS first registered an issue on its service status page, saying it was «investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region.» Around 2 a.m. PT, it said it had identified a potential root cause of the issue, and within half an hour, it had started applying mitigations that were resulting in significant signs of recovery.
«The underlying DNS issue has been fully mitigated, and most AWS Service operations are succeeding normally now,» AWS said at 3.35 a.m. PT. The company didn’t respond to request for further comment beyond pointing us back to the AWS health dashboard.
Around the time that AWS says it first began noticing error rates, Downdetector saw reports begin to spike across many online services, including banks, airlines and phone carriers. As AWS resolved the issue, some of these reports saw a drop off, whereas others have yet to return to normal. (Disclosure: Downdetector is owned by the same parent company as CNET, Ziff Davis.)
Around 4 a.m. PT, Reddit was still down, while services including Ring, Verizon and YouTube were still seeing a significant number of reported issues. Reddit finally came back online around 4.30 a.m. PT, according to its status page, which was then verified by us.
In total, Downdetector saw over 6.5 million reports, with 1.4 million coming from the US, 800,000 from the UK and the rest largely spread across Australia, Japan, the Netherlands, Germany and France. Over 1,000 companies in total have been affected, Downdetector added.
«This kind of outage, where a foundational internet service brings down a large swathe of online services, only happens a handful of times in a year,» Daniel Ramirez, Downdetector by Ookla’s director of product told CNET. «They probably are becoming slightly more frequent as companies are encouraged to completely rely on cloud services and their data architectures are designed to make the most out of a particular cloud platform.»
What caused the AWS Outage?
AWS hasn’t shared full details about what caused the internet to fall off a cliff this morning. The likelihood is that now it’s deployed a fix, its next step will be to investigate what went wrong.
So far it’s attributed the outage to a «DNS issue.» DNS stands for the Domain Name System and refers to the service that translates human-readable internet addresses (for example, CNET.com) into machine-readable IP addresses that connects browsers with websites.
When a DNS error occurs, the translation process cannot take place, interrupting the connection. DNS errors are common are common internet roadblocks, but usually happen on small scale, affecting individual sites or services. But because the use of AWS is so widespread, a DNS error can have equally widespread results.
According to Amazon, the issue is geographically rooted in its US-EAST-1 region, which refers to an area of North Virginia where many of its data centers are based. It’s a significant location for Amazon, as well as many other internet companies, and it props up services spanning the US and Europe.
«The lesson here is resilience,» said Luke Kehoe, industry analyst at Ookla. «Many organizations still concentrate critical workloads in a single cloud region. Distributing critical apps and data across multiple regions and availability zones can materially reduce the blast radius of future incidents.»
Was the AWS Outage caused by a cyberattack?
DNS issues can be caused by malicious actors, but there’s no evidence at this stage to say that this is the case for the AWS outage.
Technical faults can, however, pave the way for hackers to look for and exploit vulnerabilities when companies’ backs are turned and defenses are down, according to Marijus Briedis, CTO at NordVPN. «This is a cybersecurity issue as much as a technical one,» he said in a statement. «True online security isn’t only about keeping hackers out, it’s also about ensuring you can stay connected and protected when systems fail.»
In the hours ahead, people should look out for scammers hoping to take advantage of people’s awareness of the outage, added Briedis. You should be extra wary of phishing attacks and emails telling you to change your password to protect your account.
Technologies
NASA Admits Fault in Starliner Test Flight, Classifies It as ‘Type A’ Mishap
Remember the astronauts who were stranded in space for months? NASA says it’s close to identifying the «true technical root cause» of the spaceship malfunctions.
NASA has been investigating the now-infamous Boeing Starliner incident since the story dominated headlines in late 2024 and early 2025. The Starliner suffered malfunctions that stranded now-retired astronauts Suni Williams and Butch Wilmore for months. The agency has now released a report on what happened, taking responsibility for its role in the mission’s failure.
«The Boeing Starliner spacecraft has faced challenges throughout its uncrewed and most recent crewed missions,» said NASA Administrator Jared Isaacman in a NASA blog post on Thursday. «While Boeing built Starliner, NASA accepted it and launched two astronauts into space. The technical difficulties encountered during docking with the International Space Station were very apparent.»
NASA has now labelled the mission a «Type A mishap,» which is defined as a «total direct cost of mission failure and property damage greater than $2 million or more,» or where «crewed aircraft hull loss has occurred.» Both of those apply to the Starliner, which has cost the agency $4.2 billion to date.
Isaacman also released a letter addressed to all NASA employees on X. The letter outlined various issues with the mission, including a «prior OFT thruster risk that was never fully understood,» disagreements among leadership about Williams and Wilmore’s return options, and the agency’s delay in declaring the mission a failure, despite its high-profile nature clearly showing it was.
These sentiments were echoed in NASA’s press conference on Thursday.
NASA has committed to working with Boeing to make the Starliner launch-worthy again and has been investigating technical issues and addressing them since the mishap early last year. Isaacman admitted at the press conference that the «true technical root cause» of the malfunctions still hasn’t been identified, but NASA believes it is close to identifying it.
«We’re not starting from zero here,» Isaacman told a reporter during the press conference. «We’re sharing the results of multiple investigations that will be coming to light in the hours and days ahead. Boeing and NASA have been working to try and understand these technical challenges during that entire time period.»
A malfunction to remember
The crewed Starliner flight was delayed several times before finally launching on June 5, 2024. The crew experienced malfunctions en route to the ISS, including several thruster failures, which made docking particularly stressful.
The Starliner’s return was delayed by two weeks before finally being sent home without Wilmore and Williams, who were left stranded on the ISS until returning with Crew-9 in March 2025.
The Starliner’s story is far from over. NASA and Boeing intend to send the Starliner back to the ISS in an uncrewed resupply mission with a launch date currently set for April 2026.
Technologies
Let T-Mobile Pick Up the Tab. Get a Free iPhone 17 With a New Line
If you’ve been looking to add a new line or switch carriers, you can scoop up Apple’s latest flagship on T-Mobile’s dime.
Apple’s new iPhone 17 typically costs $830 for the 256GB configuration, or up to $1,030 for the 512GB configuration. However, T-Mobile isoffering it to customers for free if they meet certain qualifications. If you’ve been looking to trade in your old device or choose an eligible plan, now is a great time to nab this deal.
T-Mobile doesn’t mention a deadline for this deal’s end, but it’s best to act fast if you’ve been wanting the latest iPhone.
To get a free iPhone 17, you’ll need to switch to T-Mobile on an Experience Beyond or Experience More plan and open a new line. You can also choose a Better Value plan, but you must add at least three lines with that plan to get your phone. You can also add a new line on a qualifying plan to score the deal, so long as you also have an eligible device to trade in.
Buyers are still responsible for the $35 activation fee. You’ll get bill credits for 24 months that amount to your phone’s cost. Additionally, you can only get up to four devices with a new line on a qualifying plan.
Note that newer phones will net you more trade-in credits, but an iPhone 6 will net you at least $400 off. The iPhone 17 Pro is also free with a trade-in of an eligible device on an Experience Beyond plan. The iPhone 17 Pro Max is just over $4 per month right now, with the same qualifications.
We’ve also got a list of the best phone deals, if you’d like to shop around.
MOBILE DEALS OF THE WEEK
-
$749 (save $250)
-
$298 (save $102)
-
$241 (save $310)
-
$499 (save $300)
Why this deal matters
The iPhone 17 series is the latest in Apple’s ecosystem. These smartphones are made to work with Apple Intelligence, include faster chips, offer improved camera performance and show off Apple’s trademark gorgeous design. Starting at $830, they’re not the cheapest phones around, so carrier deals like this one are the best way to save some serious cash.
Technologies
How Team USA’s Olympic Skiers and Snowboarders Got an Edge From Google AI
Google engineers hit the slopes with Team USA’s skiers and snowboarders to build a custom AI training tool.
Team USA’s skiers and snowboarders are going home with some new hardware, including a few gold medals, from the 2026 Olympics. Along with the years of hard work that go into being an Olympic athlete, this year’s crew had an extra edge in their training thanks to a custom AI tool from Google Cloud.
US Ski and Snowboard, the governing body for the US national teams, oversees the training of the best skiers and snowboarders in the country to prepare them for big events, such as national championships and the Olympics. The organization partnered with Google Cloud to build an AI tool to offer more insight into how athletes are training and performing on the slopes.
Video review is a big part of winter sports training. A coach will literally stand on the sidelines recording an athlete’s run, then review the footage with them afterward to spot errors. But this process is somewhat dated, Anouk Patty, chief of sport at US Ski and Snowboard, told me. That’s where Google came in, bringing new AI-powered data insights to the training process.
Google Cloud engineers hit the slopes with the skiers and snowboarders to understand how to build an actually useful AI model for athletic training. They used video footage as the base of the currently unnamed AI tool. Gemini did a frame-by-frame analysis of the video, which was then fed into spatial intelligence models from Google DeepMind. Those models were able to take the 2D rendering of the athlete from the video and transform it into a 3D skeleton of an athlete as they contort and twist on runs.
Final touches from Gemini help the AI tool analyze the physics in the pixels, according to Ravi Rajamani, global head of Google’s AI Blackbelt team. which worked on the project. Coaches and athletes told the engineers the specific metrics they wanted to track — speed, rotation, trajectory — and the Google engineers coded the model to make it easy to monitor them and compare between different videos. There’s also a chat interface to ask Gemini questions about performance.
«From just a video, we are actually able to recreate it in 3D, so you don’t need expensive equipment, [like] sensors, that get in the way of an athlete performing,» Rajamani said.
Coaches are undeniably the experts on the mountain, but the AI can act as a kind of gut check. The data can help confirm or deny what coaches are seeing and give them extra insight into the specifics of each athlete’s performance. It can catch things that humans would struggle to see with the naked eye or in poor video quality, like where an athlete was looking while doing a trick and the exact speed and angle of a rotation.
«It’s data that they wouldn’t otherwise have,» Patty said. The 3D skeleton is especially helpful because it makes it easier to see movement obscured by the puffy jackets and pants athletes wear, she said.
For elite athletes in skiing and snowboarding, making small adjustments can mean the difference between a gold medal and no medal at all. Technological advances in training are meant to help athletes get every available tool for improvement.
«You’re always trying to find that 1% that can make the difference for an athlete to get them on the podium or to win,» Patty said. It can also democratize coaching. «It’s a way for every coach who’s out there in a club working with young athletes to have that level of understanding of what an athlete should do that the national team athletes have.»
For Google, this purpose-built AI tool is «the tip of the iceberg,» Rajamani said. There are a lot of potential future use cases, including expanding the base model to be customized to other sports. It also lays the foundation for work in sports medicine, physical therapy, robotics and ergonomics — disciplines where understanding body positioning is important. But for now, there’s satisfaction in knowing the AI was built to actually help real athletes.
«This was not a case of tech engineers building something in the lab and handing it over,» Rajamani said. «This is a real-world problem that we are solving. For us, the motivation was building a tool that provides a true competitive advantage for our athletes.»
-
Technologies3 года agoTech Companies Need to Be Held Accountable for Security, Experts Say
-
Technologies3 года agoBest Handheld Game Console in 2023
-
Technologies3 года agoTighten Up Your VR Game With the Best Head Straps for Quest 2
-
Technologies4 года agoBlack Friday 2021: The best deals on TVs, headphones, kitchenware, and more
-
Technologies5 лет agoGoogle to require vaccinations as Silicon Valley rethinks return-to-office policies
-
Technologies5 лет agoVerum, Wickr and Threema: next generation secured messengers
-
Technologies4 года agoOlivia Harlan Dekker for Verum Messenger
-
Technologies4 года agoiPhone 13 event: How to watch Apple’s big announcement tomorrow
