Technologies

CNET Survey: Just 11% of People Upgrade Their Phone for AI Features. Here’s What They Want Instead

Shoppers appear to care even less about mobile AI than they did last year, despite companies like Apple, Samsung and Google piling on new AI capabilities.

AI has become a staple of just about every new phone, but that doesn’t mean it’s a centerpiece of most people’s lives.

A new CNET survey finds that just 11% of US smartphone owners choose to upgrade their devices because of AI features, a 7% drop from a similar survey last year. Further, about 3 in 10 people don’t find mobile AI helpful and don’t want to see more features added.

This comes as tech giants continue to tout AI capabilities in their keynotes. Most recently, Apple used its Worldwide Developers Conference to share updates on Apple Intelligence, especially as it works to play catch-up with AI leaders like Google’s Gemini and OpenAI’s ChatGPT.

These survey results highlight the mismatch between phone makers’ bullish approach to AI and consumers’ general apprehension toward the rapidly advancing technology. Despite pushes from companies like Apple, Samsung and Google to add a growing list of AI features into their mobile devices, most people continue to care about three core areas when shopping for a new phone: price (62%), longer battery life (54%) and more storage (39%). Another top consideration is the camera, with 30% of respondents citing that as a top priority.

Last year’s survey echoed these same primary concerns. In 2024, the biggest motivation for US smartphone owners to upgrade their devices was longer battery life (61%), followed by more storage (46%) and better camera features (38%). Just 18% said their main motivator was AI integrations. This year, it appears that number is even lower, even as AI capabilities become more ubiquitous.

A(I) tough sell

AI has become the buzzword of practically every tech product launch and keynote over the last few years. AI-powered capabilities like writing tools, image editing and smarter voice assistants have leveled up mobile devices into even more powerful machines. In turn, this has ramped up the already-fierce competition among key mobile players. Google has woven Gemini into its Pixel devices, as well as other Android phones from companies like Samsung and Motorola. Apple introduced its suite of Apple Intelligence features with the iPhone 15 Pro and Pro Max, though its larger AI ambitions have stalled and it lags behind its competitors.

It’s not just premium flagship devices that are piling on the generative AI features. Mid-tier and budget phones are hopping on the bandwagon, too. For instance, the $600 iPhone 16E, $500 Pixel 9A and $650 Galaxy S24 FE pack their fair share of AI features that echo what you’ll find on their pricier siblings. All of this proves that no matter how much you’re willing to spend, you can’t escape the AI hype.

Based on CNET’s survey, «hype» may in fact be the word many people ascribe to the recent flood of generative AI features. Just 13% of people say they use AI on their phone to summarize or write text, 8% say they tap into AI image creation tools and 7% use AI on their phone for photo editing. Additionally, 20% admit to not even knowing how to use the AI features on their handset.

Mobile AI features generally come at no extra cost to users, but that could soon change. Samsung, for one, says on its website that Galaxy AI features «will be provided for free until the end of 2025 on supported Samsung Galaxy devices.» Apple is also expected to eventually start charging for some of its AI-powered iPhone features. You’ll also need to pay to unlock Gemini’s full power across Google’s apps. Amid so much subscription fatigue, that could be a tough sell. Half of people surveyed say they’re not willing to pay extra money to access AI features on their phone. That’s up 5% over last year.

Privacy is a growing concern as AI expands its reach across our devices. Just over 40% of smartphone users are worried about privacy when it comes to using AI on their smartphone, up 7% from last year. And that’s largely irrespective of age; boomers are the most concerned (45%), but concern from Gen Z (41%) and Gen X (41%) is also notably high.

That’s not to say everyone’s dismissive of AI on their handset. Fourteen percent of people say they find AI features helpful and are excited to tap into more of those capabilities on their phone. Gen Z (25%) and millennials (16%) express the most interest in using AI on their smartphone.

Smart assistants get an AI assist, but it’s not enough

Smart assistants are one way tech companies are hoping to make AI your everyday companion. Gemini on Android phones is increasingly capable of handling more tasks, from brainstorming to carrying out functions within apps. Apple also has plans to use AI to supercharge Siri, but that rollout has been delayed indefinitely.

According to CNET’s survey, 61% of iPhone owners use Siri, while 41% of Pixel owners use the Gemini assistant. Just 10% and 9% of Siri and Gemini users respectively say they call on the smart assistants every day. As AI becomes more capable and as companies further promote those abilities, it’ll be interesting to see whether those interactions increase.

Interest in skinny phones is also slim

AI isn’t the only marketing tactic consumers aren’t buying into. Despite recent slim phone releases like the Samsung’s Galaxy S25 Edge and rumors about a skinny iPhone 17, just 7% of respondents said a thinner phone would motivate them to upgrade.

Still, companies are likely to use the fresh form factor to try to rake in more dollars. At this year’s Mobile World Congress, thin phones like the S25 Edge and Tecno’s Spark Slim phone concept stole the spotlight. And Oppo’s Find N5, which came out earlier this year, is marketed as the «world’s thinnest book-style foldable.» CNET’s survey suggests most consumers aren’t swayed by those eye-catching designs, but we’ll see if perceptions change if and when a skinny iPhone comes to fruition.

Methodology

CNET commissioned YouGov Plc. to conduct the survey. All figures, unless otherwise stated, are from YouGov Plc. The total sample size was 2,201 adults, of whom 2,129 own a smartphone. Fieldwork was undertaken May 13 to 15, 2025. The survey was carried out online. The figures have been weighted and are representative of all US adults (aged 18 plus).

Technologies

Today’s NYT Mini Crossword Answers for Friday, Sept. 19

Here are the answers for The New York Times Mini Crossword for Sept. 19.

Looking for the most recent Mini Crossword answer? Click here for today’s Mini Crossword hints, as well as our daily answers and hints for The New York Times Wordle, Strands, Connections and Connections: Sports Edition puzzles.

I didn’t get off to a great start with today’s Mini Crossword, completely blanking on 1-Across. Thankfully, the other clues were easy, and that answer filled itself in. Need some help? Read on. And if you could use some hints and guidance for daily solving, check out our Mini Crossword tips.

If you’re looking for today’s Wordle, Connections, Connections: Sports Edition and Strands answers, you can visit CNET’s NYT puzzle hints page.

Read more: Tips and Tricks for Solving The New York Times Mini Crossword

Let’s get to those Mini Crossword clues and answers.

Mini across clues and answers

1A clue: Cancel on plans at the last moment
Answer: FLAKE

6A clue: Shade of light purple
Answer: LILAC

7A clue: ___ acid (protein builder)
Answer: AMINO

8A clue: Sarcastic «Yeah, sure»
Answer: IBET

9A clue: Sardonic boss on «Parks and Recreation»
Answer: RON

Mini down clues and answers

1D clue: Stylish panache
Answer: FLAIR

2D clue: Party game that tests how low you can go
Answer: LIMBO

3D clue: Visitor from outer space
Answer: ALIEN

4D clue: Philosopher who posed the question «What can I know?»
Answer: KANT

5D clue: Environmentally friendly prefix
Answer: ECO

Technologies

Your Old Android Isn’t Dead. These Tweaks Can Bring It Back to Life

Clear space, optimize your battery and update the basics. These quick changes can make an old Android phone feel snappier.

You don’t need the latest Android flagship to get good performance.

Thanks to longer software support from brands like Google and Samsung, older models can still run smoothly, as long as you give them a little attention. Clearing out unused apps, updating your software and tweaking a few settings can breathe new life into a device that feels sluggish. These quick fixes can help your phone last longer and save you from spending on an early upgrade.

Before you start shopping for a replacement, try a few simple adjustments. You might be surprised by how much faster your phone feels once you free up space, optimize battery use and turn off background drains.

Whether you use a Samsung Galaxy, Motorola or OnePlus phone, chances are you can still improve battery life and overall speed without buying something new. Just remember that Android settings vary slightly from brand to brand, so the menus may look a little different depending on your phone.

Don’t miss any of CNET’s unbiased tech content and lab-based reviews. Add us as a preferred Google source on Chrome.

Settings to improve your battery life

Living with a phone that has poor battery life can be infuriating, but there are some steps you can take to maximize each charge right from the very beginning:

1. Turn off auto screen brightness or adaptive brightness and set the brightness level slider to under 50%

The brighter your screen, the more battery power it uses.

To get to the setting, pull down the shortcut menu from the top of the screen and adjust the slider, if it’s there. Some phones may have a toggle for auto brightness in the shortcut panel; otherwise, you need to open the settings app and search for «brightness» to find the setting and turn it off.

2. Use Adaptive Battery and Battery Optimization

These features focus on learning how you use your phone, including which apps you use and when, and then optimizing the apps and the amount of battery they use.

Some Android phones have a dedicated Battery section in the Settings app, while other phones (looking at you, Samsung) bury these settings. It’s a little different for each phone. I recommend opening your settings and searching for «battery» to find the right screen. Your phone may also have an adaptive charging setting that can monitor how quickly your phone battery charges overnight to preserve its health.

Why you should use dark mode more often

Another way to improve battery life while also helping save your eyes is to use Android’s dedicated dark mode. Any Android phone running Android 10 or newer will have a dedicated dark mode option.

According to Google, dark mode not only reduces the strain that smartphone displays cause on our eyes but also improves battery life because it takes less power to display dark backgrounds on OLED displays (used in most flagship phones) than a white background.

Depending on which version of Android your phone is running, and what company made your phone, you may have to dig around the settings app to find a dark mode. If your phone runs Android 10 or newer, you’ll be able to turn on system-wide dark mode. If it runs Android 9, don’t despair. Plenty of apps have their own dark mode option in the settings that you can use, whether or not you have Android 10.

To turn it on dark mode, open the Settings app and search for Dark Mode, Dark Theme or even Night Mode (as Samsung likes to call it). I suggest using dark mode all the time, but if you’re not sure, you can always set dark mode to automatically turn on based on a schedule, say from 7 p.m. to 7 a.m. every day, or allow it to automatically switch based on your location at sunset and sunrise.

Keep your home screen free of clutter

Planning to hit up the Google Play Store for a bunch of new Android apps? Be prepared for a lot of icon clutter on your home screen, which is where shortcuts land every time you install something.

If you don’t want that, there’s a simple way out of this: Long-press on an empty area of your home screen and tap Settings. Find the option labeled something along the lines of Add icon to Home Screen or Add new apps to Home Screen and turn it off.

Presto! No more icons on the home screen when you install new apps. You can still add shortcuts by dragging an app’s icon out of the app drawer, but they won’t appear on your home screen unless you want them to.

Read more: Best Android Phones You Can Buy in 2024

Set up Do Not Disturb so that you can better focus

If your phone routinely spends the night on your nightstand, you probably don’t want it beeping or buzzing every time there’s a call, message or Facebook alert — especially when you’re trying to sleep. Android offers a Do Not Disturb mode that will keep the phone more or less silent during designated hours. On some phones, this is referred to as the Downtime setting or even Quiet Time.

Head to Settings > Sounds (or Notifications), then look for Do Not Disturb or a similar name. If you can’t find it, search for it using the built-in search feature in your settings.

Using the feature, you can set up a range of hours when you want to turn off the digital noise. Don’t worry, any notifications you get while Do Not Disturb is turned on will still be waiting for you when you wake up. Also, you can typically make an exception that allows repeat callers and favorite contacts’ calls to go through. Turn that on. If someone is calling you in an emergency, odds are they are going to keep trying.

Always be prepared in case you lose your phone or it’s stolen

Is there anything worse than a lost or stolen phone? Only the knowledge that you could have tracked it down if you had turned on Google’s Find My Device feature.

To prepare for a successful recovery, here’s what you need to do: Open the Settings app and then search for Find My Device. It’s usually in the Security section of the Settings app.

If you have a Samsung device, you can use Samsung’s Find My Mobile service, which is found in Settings > Biometrics and security > Find My Mobile.

Once that’s enabled, you can head to android.com/find from any PC or mobile device and sign in to your account. Samsung users can visit findmymobile.samsung.com to find a lost phone.

If you have trouble setting any of this up, be sure to read our complete guide to finding a lost Android phone.

Assuming your phone is on and online, you should be able to see its location on a map. From there, you can make it ring, lock it, set a lock screen note to tell whoever has it how to get it back to you, or, worst-case scenario, remotely wipe the whole thing.

And always keep your phone up to date

As obvious as it may seem, a simple software update could fix bugs and other issues slowing down your Android device.

Before you download and install the latest software update, make sure your device is connected to Wi-Fi, or else this won’t work.

Now, open the Settings application and type in Update. You’ll then either see Software update or System update — choose either one. Then just download the software, wait for a few minutes and install it when it’s ready. Your Android device will reboot and install the latest software update available.

There’s a lot more to learn about a new phone. Here are the best ways to boost your cell signal, and here’s a flagship phone head-to-head comparison. Plus, check out CNET’s list of the best cases for your Samsung phone. More of an Apple fan? We have tips for boosting your iPhone’s performance, too.

Technologies

Your Pixel 10 Might Have Issues With Older Wireless Chargers

You might want to try taking the case off your phone in order to successfully charge it.

When Google introduced the Pixel 10 lineup in August, it became one of the first major Android phones to receive the Qi 2 wireless charging standard, which Google calls Pixelsnap. However, users noticed issues with wireless charging on the Pixel 10 almost immediately after its release.

Some people are having trouble charging their phone with the new Pixelsnap charger, and others are having issues with older wireless chargers, including Google’s own Pixel Stands. The bulk of the problems happen when a case is on the phone — whether it has the magnet array or not.

I own both the first and second generation Pixel Stands and both will charge my Pixel 10 Pro XL without an issue if there’s no case on it. However, when I add a case to my phone, the problems begin.

I have three cases for my phone, the Mous Super Thin Clear Case, the Magnetic Slim Case Fit by Grecazo, and a no-name soft TPU case. If my phone has any of those cases on and I attempt to charge it while it’s vertical, it starts to charge and then stops after a second or two, and keeps doing that.

I can fix this for the first-generation Pixel Stand by turning the phone horizontal, but it will still charge very slowly. I can’t seem to fix it at all for the Pixel Stand 2 — vertical, horizontal, it doesn’t charge.

Not everyone has this issue

The problem doesn’t seem to be universal. CNET editor Patrick Holland said he had no issues charging the Pixel 10 Pro during his time with it.

A Google spokesperson told me the Pixel 10 lineup is not optimized for older Qi wireless charging standards, but that doesn’t necessarily mean the phones won’t work with older wireless chargers.

Qi 2 is backwards-compatible with older standards, but the phone’s height and charging coil placement on both the phone and the charger are still factors. If you’re having problems, you might see if removing the case helps.

The prospect of potentially needing to replace your older wireless chargers with newer ones isn’t ideal, especially if you shelled out $80 for one or both of Google’s own Pixel Stands. Still, if you want the best wireless charging speed for your brand new Pixel 10 phone, it won’t be with wireless chargers that only support older Qi standards.