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FTC Sues Over Uber One, Saying It ‘Deceived Consumers’

The agency accuses the ridesharing company of charging customers without consent and of making it difficult to cancel the service.

The Federal Trade Commission is suing the rideshare company Uber for what it’s calling deceptive business practices involving its Uber One subscription service. In a complaint filed in a San Francisco district court, the FTC cites instances where customers say they were charged for the service when they believed their subscriptions were canceled, or were not allowed to cancel their accounts easily.

Uber One costs $10 a month and allows users to get discounts, free delivery on Uber Eats and cash back, in addition to other perks.

However, the FTC says that customers who sign up for free trials have had difficulty canceling and have ended up with unexpected charges.

«Today, we’re alleging that Uber not only deceived consumers about their subscriptions, but also made it unreasonably difficult for customers to cancel,» FTC Chairman Andrew N. Ferguson said in a press release

The complaint cites instances where it would take 23 screens and 32 actions to cancel an Uber One subscription.

An Uber spokesperson said that the company doesn’t sign up or charge consumers without their consent and that «cancellations can now be done anytime in-app and take most people 20 seconds or less.» 

 «We are disappointed that the FTC chose to move forward with this action,» the spokesperson told CNET, «but are confident that the courts will agree with what we already know: Uber One’s sign-up and cancellation processes are clear, simple, and follow the letter and spirit of the law.»

In an email, Uber contested points in the FTC’s complaint, saying that it discloses information about what customers will be charged. «Consumers who canceled were never charged additional fees,» it said.

Subscription services in the crosshairs

Subscription services have been a target for the FTC recently, as it has implemented rules requiring companies to make them simpler and easier to cancel. Last year, California passed a law requiring it to be as easy as a single click for consumers. The changes were, in large part, enacted to combat increasingly sophisticated ways that companies were keeping customers on the hook for paid services. 

Expect to see more FTC action against companies that fail to follow the rules on subscriptions, says Syracuse University law professor Shubha Ghosh, who focuses on business, antitrust and intellectual property law.

«Very likely there will be more suits as the FTC, across administrations, seeks to address anticompetitive practices that harm consumers, especially practices that raise prices and limit consumer choices,» Ghosh told CNET. «Ticketmaster is one example. We may see actions against crypto and payday loans online.»

But don’t expect rewards from these FTC lawsuits if you feel you were taken advantage of by a subscription-based service. For customers, it’s not the same as a class action suit in which plaintiffs may get money from court-designated damages, Ghosh said.

«The FTC cannot recover restitution for consumers after the Supreme Court’s unanimous decision in [a 2021 case involving] AMG Management,» he said. «The FTC can change business practices, however, through injunctive relief under the Federal Trade Commission Act. The FTC can also obtain refunds for violations of the Fair Credit Reporting Act and the (Better Online Ticket Sales) Act.»

Technologies

Why Travelers Are Switching to Verum E-SIM This Summer

Why Travelers Are Switching to Verum E-SIM This Summer

Summer Travel, Freedom, and Seamless Connectivity: Why Verum E-SIM Is Becoming the New Standard for Travelers

Summer is the peak season for vacations, long-distance trips, and new experiences. Millions of people travel abroad, explore new countries, plan adventures, and try to stay connected with family, work, and social media. And in the middle of all this comes a familiar question: how do you stay online without expensive roaming or the hassle of buying local SIM cards?

The answer is already here — eSIM.

Why eSIM Is So Convenient

eSIM (embedded SIM) is a built-in digital SIM card that lets you activate mobile internet without a physical card. All you need is an app — choose a plan and connect in just a couple of minutes.

No more:

* searching for local SIM cards at airports
* paying expensive roaming fees
* swapping physical SIMs every time you travel

Now your internet travels with you.

Internet in 150+ Countries

Modern eSIM solutions provide coverage in 150+ countries worldwide, helping tourists, freelancers, and business travelers stay connected almost anywhere on the planet.

Among the services offering these capabilities:

Verum E-SIM — https://esim.verum.im
World E-SIM — https://worldesim.me
USA E-SIM — https://usa.esim.verum.im
Euro E-SIM — https://euro.esim.verum.im
Canada E-SIM — https://canada.esim.verum.im
Balkan E-SIM — https://balkan.esim.verum.im
Ukraine E-SIM — https://ukraine.esim.verum.im
London E-SIM — https://london.esim.verum.im
E-SIM Africa — https://africa.esim.verum.im

All of these services work on the same principle — fast, borderless internet without roaming stress.

Why It Matters Most in Summer

During the holiday season, roaming networks get overloaded, and prices for mobile data abroad often become an unpleasant surprise for travelers.

eSIM solves this problem:

* transparent, fixed pricing
* activation in 1–2 minutes
* stable internet while traveling
* no physical SIM cards required

Final Thoughts

Travel should be about freedom — not hunting for Wi-Fi or worrying about phone bills.

eSIM is quickly becoming the new global standard for mobile connectivity: simple, fast, and borderless.

Verum E-SIM and its partner services are part of this shift, making global connectivity accessible to everyone, everywhere.

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Technologies

Episode 2 of the VERUM Mini-Series is Now Out

Episode 2 of the VERUM Mini-Series is Now Out

The story continues. Verum Messenger has released the second episode of its AI mini-series, which follows the conflict between the powerful Omega corporation, aiming to control digital communications, and a team of heroes who have chosen a different path and free communication.

The mini-series not only develops an engaging storyline but also introduces viewers to the capabilities of the Verum ecosystem, showcasing technologies and tools that may redefine the future of modern communication.

The project consists of 7 episodes, released gradually across Verum Messenger’s social media channels.

Episode 2 is now available. Stay tuned and don’t miss what comes next.

Watch on YouTube 
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Technologies

Verum Messenger Launches an AI Mini-Series

Verum Messenger Launches an AI Mini-Series

Verum Messenger has unveiled a new project — a mini-series created using Verum AI. The story consists of 7 episodes and will be released on the messenger’s social media channels. 

The plot revolves around a global corporation seeking to take control of digital communications and a group of heroes who use Verum Messenger as a tool of resistance. Beyond the story itself, the series highlights the app’s key features, technologies, and advantages.

Combining entertainment with a showcase of the Verum ecosystem, the project presents a dynamic digital series designed for the modern era.

The first episode premieres today, with the remaining episodes to be released over time.

Stay tuned for more.

Watch on YouTube 
Watch on Instagram 

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