Technologies

Social Security Disruptions: What to Know About Access Issues

Ongoing Social Security Administration website issues continue. Here’s what we know about what’s going on.

The Social Security Administration is reeling from dramatic changes over the past few months that have affected beneficiaries across the country, stirring widespread anxiety.

In February, the agency laid off 7,000 employees. Meanwhile, it’s become harder to contact the SSA via phone, and the website has been struggling to stay online.

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According to a report from The Washington Post this week, the Social Security Administration website issues have left beneficiaries unable to log in. There have been spates of intermittent uptime and crashes caused by an influx of traffic due to an expanded fraud checking system that wasn’t tested at scale.

Below, we’ll break down what’s been going on at the SSA and call out a few things you can try to do if you run into issues yourself. The agency provides benefits to 73 million recipients, so even a modest percentage of that could be a substantial number of people.

For more, don’t miss Social Security Disability Insurance recipients may want to file taxes this year.

Newly expanded fraud checking system

An expansion of an existing contract with a credit-reporting agency seems to be the main source of the SSA website issues, according to the report in The Washington Post. The agency tracks an assortment of personal information for verification purposes, and claims now require these checks to happen earlier in the process, boosting traffic volume significantly. It also appears that the implementation wasn’t tested at the full scale of the website, and bugs resulted in the login portal failing, leaving Social Security recipients unable to access their accounts, the report said.

Login issues, missing information and a broken appointment system

Many people are having trouble logging in to their My Social Security accounts, and those who can get in don’t seem to get much further. Some people who can successfully log in discover that information is missing, with many Supplements Security Income recipients receiving incorrect messages saying they «currently are not receiving payments.»

The Post’s report also says people aren’t able to schedule appointments at all via the website, which has led them to wait on hold for extended periods. Long waits on the phone have been common in the past but seem to be getting markedly worse. The New York Times also has a recent report with similar findings.

Employees have limited access to internal tool systems

It’s not just beneficiaries: Outages mean employees at the SSA are also being locked out of their internal tools at times, preventing them from completing tasks at offices. This has resulted in some employees having to write down on paper information from recipients and manually input the information once their system goes back online, according to the Post’s report.

Payments haven’t been affected

Despite the problems, payments haven’t been affected, at least not yet. If you’re in good standing with your My Social Security account, you can more than likely get away with not logging in while the issues get resolved.

More-strict identification rules go into effect on April 14

In late March, the SSA announced new rules pertaining to identity proofing that will go into effect on April 14. The new rules said that in-person identity proofing for people unable to use their My Social Security account will be required for certain services. It later announced on X (Formerly Twitter) that it had walked back some of the restrictions.

Prior to the rollback of restrictions, those applying for retirement or survivor benefits and spouse or child auxiliary benefits who can’t use their online account would potentially be required to do in-person identity proofing. Now, as long as you pass the anti-fraud check, any claim can be completed over the phone. If you’re flagged during the check, you will have to complete your claim in-person and can expect additional identity proofing measures.

The only thing that hasn’t been touched by the rollback is if an individual needs to update their direct deposit information for any benefit and cannot perform or complete the action online. This will require an in-person visit at a local office.

What can you do now?

If you’re unable to log in to your My Social Security account and need to make an adjustment to your account, like updating your earnings or changing your emergency contact information, you have a couple of options.

First, you can try to use the phone system by calling 1-800-772-1213. Once you get through the menus, you should be given an estimated wait time. You can visit the SSA’s contact page to see the average wait times per hour on any particular weekday.

If you’re limited on time or can’t get through via phone, you can also head to a local field office. And despite the rumors of field offices potentially closing all over the country, the SSA published a blog post that said rumors were false and that it hasn’t closed one field office in 2025, only General Services Administration office spaces that were underutilized, and most of which had no assigned employees.

Because of the website problems and the problems making an appointment, wait times at local offices could be longer than usual. But at least for now, these offices aren’t going anywhere.

For more, check out the Supplemental Security Income payment schedule and the Social Security and SSDI cheat sheet.

Technologies

Blue Origin Rocket Grounded After ‘Mishap’ Destroys Customer Satellite

After failing to deliver its first customer satellite into the correct orbit, the FAA grounds Blue Origin’s New Glenn rocket pending an investigation.

Blue Origin‘s New Glenn Mission 3 (NG-3) was supposed to mark another step forward for the company’s long-awaited entry into the commercial space launch market. Instead, the heavy-lift rocket’s third flight ended in a partial failure and, for now, a full stop. The Federal Aviation Administration has grounded the New Glenn vehicle from future missions following a «mishap» during Sunday’s launch from Cape Canaveral Space Force Station in Florida until an investigation into the incident can be completed.

The mission wasn’t a total loss. New Glenn’s reusable first-stage booster performed as expected and landed successfully. However, the upper stage failed at the job that mattered most for the mission: delivering its payload into the correct orbit.

That payload (the BlueBird 7 communications satellite for AST SpaceMobile, Blue Origin’s first commercial launch payload for a customer) was supposed to be deployed into a roughly 285-mile orbit. Instead, it reached only about 95 miles — far too low for the satellite’s boosters to keep it in orbit. BlueBird 7 will now be deorbited and destroyed during reentry.

The issue appears to trace back to the rocket’s upper stage. In a statement Monday, Blue Origin CEO Dave Limp said «one of the BE-3U engines didn’t produce sufficient thrust» during its second burn, a critical phase that’s needed to raise and circularize the orbit. Without it, the rocket didn’t have the energy to get the satellite where it needed to go.

The consequences of that shortfall begin with the FAA classifying the event as a «mishap,» which sounds innocuous, but automatically triggers a mandatory grounding of the New Glenn vehicle while a full safety review is conducted. Blue Origin will lead the investigation under FAA oversight, working to pinpoint the root cause and outline corrective actions.

Until the agency determines the issue poses no risk to public safety, New Glenn isn’t flying again. How long that process takes is uncertain and can vary wildly. The last time New Glenn was grounded, following a landing failure on its debut mission, it was unable to fly again for months.

The longer the rocket is grounded, the more friction this will apply to Blue Origin’s 2026 and 2027 plans. In the short term, ripples may delay the deployment of Amazon’s already-delayed satellite broadband network, which would rely in part on New Glenn. Further out, the company’s Blue Moon MK1 lander mission’s target may also be affected by how long New Glenn remains sidelined.

Then there’s the reputational hit. This was New Glenn’s first mission carrying a commercial customer payload, which would have been a key milestone for the heavy-lift rocket program. While AST SpaceMobile expects the cost of the satellite to be «recovered under the company’s insurance policy,» this is certainly egg on Blue Origin’s face and an opportunity for competitors like SpaceX to exploit.

AST SpaceMobile said in a statement issued Sunday evening that it expects to continue its plans to expand its satellite network with «an orbital launch every one to two months on average during 2026,» supported by agreements with multiple launch providers.

Blue Origin didn’t immediately respond to a request for comment.

Technologies

Today’s NYT Connections: Sports Edition Hints and Answers for April 21, #575

Here are hints and the answers for the NYT Connections: Sports Edition puzzle for April 21, No. 575.

Looking for the most recent regular Connections answers? Click here for today’s Connections hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle and Strands puzzles.

Today’s Connections: Sports Edition is a tough one. If you’re struggling with it but still want to solve it, read on for hints and the answers.

Connections: Sports Edition is published by The Athletic, the subscription-based sports journalism site owned by The Times. It doesn’t appear in the NYT Games app, but it does in The Athletic’s own app. Or you can play it for free online.

Read more: NYT Connections: Sports Edition Puzzle Comes Out of Beta

Hints for today’s Connections: Sports Edition groups

Here are four hints for the groupings in today’s Connections: Sports Edition puzzle, ranked from the easiest yellow group to the tough (and sometimes bizarre) purple group.

Yellow group hint: Choosing your team’s future.

Green group hint: Olympic sport.

Blue group hint: Play ball!

Purple group hint: Initials.

Answers for today’s Connections: Sports Edition groups

Yellow group: People involved in making a draft pick.

Green group: Pole vault equipment.

Blue group: First words of baseball positions.

Purple group: T.J. ____

Read more: Wordle Cheat Sheet: Here Are the Most Popular Letters Used in English Words

What are today’s Connections: Sports Edition answers?

The yellow words in today’s Connections

The theme is people involved in making a draft pick. The four answers are coach, GM, owner and scout.

The green words in today’s Connections

The theme is pole vault equipment. The four answers are crossbar, mat, pole and spikes.

The blue words in today’s Connections

The theme is first words of baseball positions. The four answers are center, designated, first and third.

The purple words in today’s Connections

The theme is T.J. ____. The four answers are Ford, Hockenson, Houshmandzadeh and Watt.

Technologies

Pixel 11 May Revive the Old-School Notification LED With ‘Pixel Glow’

What’s old is new again.

The next Pixel phone may get a feature reminiscent of Nothing’s LED glyphs and old-school Android phones: a notification LED — only more interesting.

What looks to be a new feature called Pixel Glow was reported earlier Monday by 9to5Google. The name was discovered in the latest Android 17 beta 4, which was released on April 16. Pixel Glow is described as using «subtle light and color on the back of your device to inform you of important activity when it’s face down.» In essence, it’s a fancy notification LED.

Google didn’t immediately respond to a request for comment.

It appears that Pixel Glow will work in certain situations, like when a favorite contact calls. Unsurprisingly, it seems like the feature might also work when interacting with Gemini hands-free.

While 9to5Google says the feature was referenced in previous Android beta and Canary builds under code names, the latest Android 17 gave us an official name for the feature. The progression makes it seem that the feature will debut on the upcoming Pixel 11, which we expect to be announced later this year, a few months after Google I/O in May.

The exact location where the LED array might be placed is anyone’s guess at this point. The first CAD renders that we saw for the standard Pixel 11 showed a very similar design, suggesting that the LEDs could be living in the now all-black camera bar, the «G» logo on the back, or perhaps the feature will be reserved for the Pixel 11 Pro models only.

The Pixel Glow feature will apparently also work on laptops. This cohesion also isn’t surprising, as we already know that Android and ChromeOS will be merged into a single operating system at some point to bring a robust desktop and laptop operating system.