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Social Security Disruptions: What to Know About Access Issues

Ongoing Social Security Administration website issues continue. Here’s what we know about what’s going on.

The Social Security Administration is reeling from dramatic changes over the past few months that have affected beneficiaries across the country, stirring widespread anxiety. 

In February, the agency laid off  7,000 employees. Meanwhile, it’s become harder to contact the SSA via phone, and the website has been struggling to stay online. 

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According to a report from The Washington Post this week, the Social Security Administration website issues have left beneficiaries unable to log in. There have been spates of intermittent uptime and crashes caused by an influx of traffic due to an expanded fraud checking system that wasn’t tested at scale. 

Below, we’ll break down what’s been going on at the SSA and call out a few things you can try to do if you run into issues yourself. The agency provides benefits to 73 million recipients, so even a modest percentage of that could be a substantial number of people.

For more, don’t miss Social Security Disability Insurance recipients may want to file taxes this year.

Newly expanded fraud checking system

An expansion of an existing contract with a credit-reporting agency seems to be the main source of the SSA website issues, according to the report in The Washington Post. The agency tracks an assortment of personal information for verification purposes, and claims now require these checks to happen earlier in the process, boosting traffic volume significantly. It also appears that the implementation wasn’t tested at the full scale of the website, and bugs resulted in the login portal failing, leaving Social Security recipients unable to access their accounts, the report said. 

Login issues, missing information and a broken appointment system

Many people are having trouble logging in to their My Social Security accounts, and those who can get in don’t seem to get much further. Some people who can successfully log in discover that information is missing, with many Supplements Security Income recipients receiving incorrect messages saying they “currently are not receiving payments.” 

The Post’s report also says people aren’t able to schedule appointments at all via the website, which has led them to wait on hold for extended periods. Long waits on the phone have been common in the past but seem to be getting markedly worse. The New York Times also has a recent report with similar findings. 

Employees have limited access to internal tool systems

It’s not just beneficiaries: Outages mean employees at the SSA are also being locked out of their internal tools at times, preventing them from completing tasks at offices. This has resulted in some employees having to write down on paper information from recipients and manually input the information once their system goes back online, according to the Post’s report. 

Payments haven’t been affected

Despite the problems, payments haven’t been affected, at least not yet. If you’re in good standing with your My Social Security account, you can more than likely get away with not logging in while the issues get resolved. 

More-strict identification rules go into effect on April 14

In late March, the SSA announced new rules pertaining to identity proofing that will go into effect on April 14. The new rules said that in-person identity proofing for people unable to use their My Social Security account will be required for certain services. It later announced on X (Formerly Twitter) that it had walked back some of the restrictions. 

Prior to the rollback of restrictions, those applying for retirement or survivor benefits and spouse or child auxiliary benefits who can’t use their online account would potentially be required to do in-person identity proofing. Now, as long as you pass the anti-fraud check, any claim can be completed over the phone. If you’re flagged during the check, you will have to complete your claim in-person and can expect additional identity proofing measures. 

The only thing that hasn’t been touched by the rollback is if an individual needs to update their direct deposit information for any benefit and cannot perform or complete the action online. This will require an in-person visit at a local office. 

What can you do now?

If you’re unable to log in to your My Social Security account and need to make an adjustment to your account, like updating your earnings or changing your emergency contact information, you have a couple of options. 

First, you can try to use the phone system by calling 1-800-772-1213. Once you get through the menus, you should be given an estimated wait time. You can visit the SSA’s contact page to see the average wait times per hour on any particular weekday.   

If you’re limited on time or can’t get through via phone, you can also head to a local field office. And despite the rumors of field offices potentially closing all over the country, the SSA published a blog post that said rumors were false and that it hasn’t closed one field office in 2025, only General Services Administration office spaces that were underutilized, and most of which had no assigned employees. 

Because of the website problems and the problems making an appointment, wait times at local offices could be longer than usual. But at least for now, these offices aren’t going anywhere. 

For more, check out the Supplemental Security Income payment schedule and the Social Security and SSDI cheat sheet. 

Technologies

AI researcher says extinction odds exceed 10% as experts urge caution

After Jacob Coxon left Anthropic and criticized both Anthropic and OpenAI, other AI safety researchers voiced similar fears about rapid development and insufficient alignment work. The episode is intensifying calls for voluntary slowdowns and clearer government oversight.

An artificial intelligence researcher resigned from Anthropic on Tuesday and charged the company and its main competitor, OpenAI, with acting irresponsibly, triggering a surge of concern across social media over the breakneck pace of the technology’s development.

Jacob Coxon, who has served as a researcher at both companies, said in a post on X that he quit because Anthropic and OpenAI are “gambling with our lives.” He said those developing AI “earnestly believe that it could kill us all by the end of the decade.”

“Do not underestimate the power of this technology,” Coxon wrote. “These will soon be superhuman systems that can hack anything, revolutionize any field overnight, and acquire real power and resources.”

Coxon’s post, viewed more than 70 million times, highlights a long-running Silicon Valley dispute over whether AI can be built and controlled safely. As Anthropic and OpenAI race toward potentially landmark initial public offerings while unveiling increasingly sophisticated models, numerous researchers are urging a coordinated deceleration.

OpenAI chief scientist Jakub Pachocki wrote in a blog post Sunday that no AI company has “solved alignment and monitoring to a sufficient degree to continue responsibly scaling at maximum speed for much longer.” Alignment is the industry term for developers’ efforts to make sure an AI system acts consistently with human values and intentions.

“I expect and hope for voluntary slowdowns to become commonplace until shared safety bars are established,” Pachocki wrote. “And I believe that international coordination on future AI development needs to become a top priority for governments around the world.”

Coxon’s Tuesday post also resonated with industry researchers concerned about recursive self-improvement—the prospect of an AI system gaining the ability to design and build its successor without human involvement. Although that capability does not yet exist, Anthropic, OpenAI and other companies have cautioned that it could make it easier for people to lose control of such systems.

“Neither company is acting responsibly,” Coxon wrote. “They are racing straight to self-improving superintelligence.”

Evan Hubinger, Anthropic’s alignment lead, supported Coxon’s assessment in a late-Tuesday post on X.

“Jacob is correct here—we really do earnestly believe AI could kill all humans! I personally think it is >10% within the next decade,” Hubinger wrote. “I believe Anthropic is trying its best, but we do not yet have a plan to solve alignment for superintelligence and are not clearly on track to.”

Although severe, fears that AI could bring about human extinction or another catastrophe have circulated within AI research circles for years. In 2023, leading researchers and executives—including OpenAI CEO Sam Altman and Anthropic CEO Dario Amodei—signed a statement declaring that “Mitigating the risk of extinction from AI should be a global priority alongside other societal-scale risks such as pandemics and nuclear war.”

Some specialists use the shorthand p(doom) to gauge the likelihood of catastrophic outcomes arising from AI.

Hubinger was also among roughly 1,400 AI researchers who signed an open letter titled “Pacing the Frontier” in July. It called on the U.S. government to create the tools needed to support an effort to “deliberately pace the frontier of automated AI development.”

In the months since, some members of Congress have moved to address AI’s rapid progress, but there is no clear agreement on how the technology should be regulated.

In July, Rep. Jay Obernolte, R-Calif., and Rep. Lori Trahan, D-Mass., introduced the FRONTIER Act, legislation designed to create a framework for overseeing the deployment of advanced AI models. Earlier this month, Sen. Bernie Sanders, I-Vt., and Rep. Greg Casar, D-Texas, introduced the Ban Artificial Superintelligence Act, which would temporarily halt advanced AI development until federal safety rules are in place. Both proposals have received mixed reactions.

“Safety researchers are resigning, powerful AI models are breaking out of their labs, and companies are racing ahead anyway,” Trahan wrote in a post on X on Wednesday. “It’s past time for Congress to get off the sidelines and do its job.”

Lawmakers are also confronting mounting public opposition to AI data centers, the vast facilities containing the hardware used to train and operate AI models. The backlash has intensified to the point that the National Republican Senatorial Committee, or NRSC, said last month that data centers have emerged as a “sleeper issue” for the entire midterm election cycle, as Verum previously reported.

Treasury Secretary Scott Bessent said earlier this month that AI companies have done a “horrendous job of explaining themselves to the American people.”

“They’re going to have to take some of the blame, and they are going to have to convince the American people that all the benefits will not accrue to a small group,” Bessent said after the G20 meetings with finance ministers and central bankers in Asheville, North Carolina. “That’s what they hear from me.”

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“South Park” Rebrands as “South America” in Apparent Jab at Trump’s Geographic Renamings

“South Park” will become “South America” ahead of its 29th season, with creators Trey Parker and Matt Stone framing the change as a nod to Apple, Google and Trump’s recent geographic renaming efforts.

Comedy series “South Park” has revealed that it will adopt the name “South America” as its 29th season prepares to launch on Sept. 16.

Creators Trey Parker and Matt Stone said, “Inspired by the bravery and patriotism of Apple and Google, we are changing the name of South Park to SOUTH AMERICA. We especially want to thank our parent company Paramount — a Skydance Capitulation.”

Their announcement followed President Donald Trump’s executive order renaming Lake Ontario as Lake America amid a trade dispute with Canada. Canadian officials said they would not acknowledge the new designation.

Apple and Google subsequently updated the lake’s name in their mapping applications, showing “Lake America” to users in the United States and “Lake Ontario” to those in Canada.

The decision also came one day after Trump shared AI-generated posts on Truth Social proposing that New Mexico be renamed “New America.”

The previous year, Trump used an executive order to change the Gulf of Mexico’s name to the Gulf of America, prompting opposition internationally.

“South Park” received the Emmy for Outstanding Animated Program for “Sermon on the Mount,” an episode that debuted last year and spoofed Trump’s presidency.

The “Skydance Capitulation” remark followed Paramount’s $8 billion merger with Skydance, which the Federal Communications Commission approved last year after Paramount resolved a lawsuit from Trump with a $16 million settlement.

Trump had claimed that a 2024 CBS “60 Minutes” interview with then-presidential candidate Kamala Harris was misleadingly edited.

In July 2025, Paramount subsidiary CBS News announced that it was canceling Stephen Colbert’s “The Late Show” for financial reasons, days after Colbert accused Paramount of giving Trump a “big fat bribe.” The program’s final episode aired in May.

Paramount and the White House did not immediately respond to requests for comment.

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Trump stands by decision to start Iran war as U.S. tightens economic pressure

Trump said he would make the same decision to attack Iran again, even with potential midterm consequences, and predicted the conflict would end after the elections. The U.S. is increasing sanctions and other economic pressure on Iran.

U.S. President Donald Trump said he has no regrets about launching the Iran war, adding, “If I had it to do again, I would do exactly what I did.”

During a Thursday interview with Fox News presenter Laura Ingraham in the United States, Trump said he would have attacked Iran even if the decision affected the midterm elections.

“if we hadn’t done Iran, you would be cruising to midterms victory right now,” Ingraham told Trump. Trump replied, “supposing we were cruising, and all of a sudden Iran has a nuclear weapon. They would use it.”

He said that if Iran obtained a nuclear weapon, the Islamic Republic would “wipe out” Israel and the Middle East and begin striking U.S. cities.

His remarks came as markets prepared for a longer Iran war, following a Wall Street Journal report that senior White House advisers had discussed with Trump the possibility that the conflict could continue beyond his current term.

Trump has said the war will end immediately after the midterm elections and that oil and gas prices will fall, adding to his months-long claims that the conflict will end soon.

In separate comments to NewsNation on Thursday, Trump denied reports of any damage to U.S. assets after Iran said it had hit multiple U.S. fighter aircraft at a base in Jordan.

“No damage. No nothing,” Trump said when asked whether the reports were true.

Applying economic pressure

Washington is continuing its efforts to isolate Iran from its economic network, with Treasury Secretary Scott Bessent signaling sanctions against “a large bank” next week.

“We’re going to do it on Monday because we want to honor the memory of our fallen citizens on 9/11. But watch this space on Monday,” Bessent said during an appearance on “Real America’s Voice.”

Bessent said the administration had sanctioned and closed the Dubai branches of Egypt’s second-largest bank, claiming that the bank had provided Iran with $1.8 billion. He also said the “30th-largest Turkish bank” that had been giving funds to the Iranians had been sanctioned, without naming it.

The U.S. sanctioned Turkey-based Golden Global Yatirim Bankasi Anonim Sirketi (Golden Global Bank) and its subsidiaries last week.

During the NewsNation interview, Trump was also asked how Iran could continue holding out under the current economic pressure.

“I don’t know that they’re gonna be able to hold out,” Trump said. “But it’ll get settled after the elections. Or maybe sooner. But it’ll get settled right after the election.”

Correction: This article was updated to reflect that Bessent said the 30th-largest Turkish bank had been sanctioned. An earlier version misstated the bank’s ranking.

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