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Switching Phone Carriers in 2023: What to Know Before Changing Providers

Before you switch your wireless service, you’ll want to make sure you have the answers to these questions.

Switching wireless providers isn’t easy. Although there are three major networks in the US, the actual number of wireless carriers and plans is significantly higher. Sifting through this big, confusing mess can be overwhelming, but we want to help make this process a little easier. Here’s how to choose a cell phone plan in 2023.

Which network works best for you? 

Verizon, AT&T and T-Mobile logos on smartphone screensVerizon, AT&T and T-Mobile logos on smartphone screens
Sarah Tew/CNET

In the US there are three major networks: AT&T, T-Mobile and Verizon. All three offer services directly and have robust nationwide networks that offer 4G LTE (fast) and 5G (really fast) data. 

The most important aspect of choosing a network is finding one that works in your area. This makes it hard for us to give a blanket recommendation of any one carrier. For example, T-Mobile’s service in New York may be excellent, but if you’re in rural Iowa, Verizon is more reliable. 

While your mileage may vary, the good news is that these networks are growing and improving all the time, particularly as the three major players continue to try and blanket the US with 5G. It’s quite possible that a decade ago you left a network complaining about its sparse service, but now it has beefed itself up because of that arms race to acquire customers.

If you know any friends or family in your area that already use the carrier you’re considering, ask about their experience. You could also go to a carrier’s store and see if they offer any free ways to try out the service before switching over, such as T-Mobile’s Network Pass which lets you sample T-Mobile’s service for free for three months. Verizon now offers a similar 30-day «trial» program while the Cricket prepaid service has rolled out its own trial offering that lets you try out parent AT&T’s network.

Then, of course, there are the plans themselves. Below is a comparison of some of the latest plans from AT&T, T-Mobile and Verizon. For this chart, we focused on each carrier’s cheapest plan, as well as their respective «middle» options that we think could make sense for most people. 

It is worth noting that some plans, like T-Mobile’s Magenta and Verizon’s Play More, include streaming perks like Netflix or the Disney Bundle (Disney Plus, ESPN Plus and Hulu). 

Verizon Play More and AT&T Unlimited Extra also don’t require you to have every line on the same plan, so if only one of your family plan’s lines needs extra hotspot data, you can drop the others down to cheaper options and save a little there (Verizon only needs one line on an account to be on Play More for you to be able to get its Disney perks). 

If you’re looking for multiple lines on T-Mobile and its cheapest rate, you’re better off going with its regular Essentials plan. A promotion the carrier is doing has it available for $100 per month for four lines which is $20 per month cheaper than the Base Essentials option. 

Wireless plans compared

Total data Cost for one line (with AutoPay) 5G High-speed hotspot Cost for four lines (with AutoPay)
T-Mobile Base Essentials Unlimited $45 Yes Yes (but at «3G speeds») $120
AT&T Value Plus Unlimited $45 Yes No N/A
Verizon Welcome Unlimited Unlimited $65 Yes (5G Nationwide only) No $120
T-Mobile Magenta Unlimited $70 Yes 5GB per line $140
AT&T Unlimited Extra Unlimited $75 Yes 15GB per line $160
Verizon Play More Unlimited $80 Yes 25GB per line $180

Know the smaller and prepaid players

Logos for Visible, Mint Mobile and Google Fi on smartphone screensLogos for Visible, Mint Mobile and Google Fi on smartphone screens

Visible, Google Fi and Mint Mobile are just a few of the many MVNOs that rely on larger networks. 

Sarah Tew/CNET

While AT&T, T-Mobile and Verizonoperate the major networks, there are a number of smaller wireless providers that offer service on their airwaves. First, there are the prepaid brands each carrier owns. Verizon has Visible, AT&T has Cricket and T-Mobile has Metro (and soon Mint Mobile). All use their parent’s respective networks for service. 

Smaller players also rely on the larger networks for service. Mint Mobile and Google Fi, for example, use T-Mobile’s network, while cable companies Comcast and Spectrum rely on Verizon for their respective Xfinity Mobile and Spectrum Mobile brands. 

Boost Mobile, which is owned by Dish, uses a combination of T-Mobile and AT&T while Dish builds out its own 5G network. Dish recently started offering its own service that rivals the big carriers, which it calls Boost Infinite. It’s still in beta before a full launch later this year.

The benefit of these smaller carriers — many of which are known as mobile virtual network operators, or MVNOs — is that you can get access to the larger provider’s service at a more affordable rate. If you found that Verizon works best where you live but its service is too pricey, switching to Visible, Spectrum Mobile or Xfinity Mobile could potentially allow you to keep similar coverage but pay a bit less (though you may lose out on some other perks like free streaming services). 

We’ve broken down a few of these providers, including which provider uses which network and explained some of the trade-offs you’ll want to keep in mind. 

Know how much you owe on your installment plan

iPhone 13 Pro MaxiPhone 13 Pro Max

Getting a new iPhone at a deep discount from a carrier often requires a big commitment.

Patrick Holland/CNET

Two-year contracts have largely disappeared from the US wireless market. Unfortunately, they now seem set to be replaced by increasingly longer installment plans.

AT&T and Verizon now consistently only offer 36-month installment plans for the latest devices from Apple, Google and Samsung. T-Mobile still has options for 24 months but pricier devices, such as Samsung’s Galaxy Z Fold 4, require a 36-month plan should you want to finance them monthly. 

With these longer timelines you can get a flagship phone for significantly less, but you need to stay on that carrier (and potentially with a pricier unlimited plan) for two or three years. If you leave before that time has passed, you risk needing to pay out the balance owed on the phone, which some providers require before they «unlock» the device to be used on other networks. 

Major carriers often offer several hundred dollars when you switch, which can help subsidize the price of the change. But you’ll want to check your account online or go into your carrier’s store to find out how much you might still owe on your phone before you leave. 

Decide if you should keep your current phone

The modernization of phones and networks means your existing phone will probably work just fine on a new carrier. All the major wireless carriers offer a similar assortment of the latest devices, particularly when it comes to the iPhone and the Galaxy lines.

To make the most of any switch you’ll probably want to take this opportunity to upgrade your device, particularly if it’s a few years old and lacks modern features like 5G. There are often extra deals when adding or opening a new line to help pay off any installment plan or get you to a better device. 

If you’d rather keep what you have, your existing device will probably work just fine so long as it’s unlocked from your prior provider.

Know your discounts

Keep in mind that all of the carriers offer additional savings, which you could be eligible for depending on your employer, military status, student status or even age. If you’re on a family plan, a family member could qualify even if you don’t. 

First responders, military members, veterans, nurses and teachers, in particular, can get discounts from every major carrier. Verizon offers discounts for students, while T-Mobile’s Work perk could knock $10 a month off a Magenta Max plan and AT&T offers a similar program for its Unlimited Premium and Elite plans that it calls Signature. 

If you’re 55 or older, you may also be eligible for a discounted plan: T-Mobile offers discounted plans nationwide for as low as $55 a month for two lines, while Verizon and AT&T offer similar options but only for Florida residents.

We break down the discounts in greater detail here, for AT&T, Verizon and T-Mobile.

This could save you money if you switch, or potentially lower your current rate a bit and save you the hassle of changing providers.

Understand the perks

Disney Plus logo on a phone screenDisney Plus logo on a phone screen

If you have the right Verizon plan you could get free Disney Plus. 

Sarah Tew/CNET

Many of the major carriers bundle in perks for using their higher-end unlimited plans, particularly streaming services. Verizon offers the Disney Bundle (Disney Plus, Hulu and ESPN Plus) to those with its Play More and Get More unlimited plans and T-Mobile offers versions of Netflix with its Magenta and Magenta Max offerings and also includes a subscription to Apple TV Plus with Magenta Max. 

Even prepaid and smaller carriers like Cricket (HBO Max with Ads) and US Mobile (a variety of options) offer perks with their unlimited plans. 

In addition, some Verizon plans (like the top Get More option) include Apple Music, while T-Mobile’s Magenta and Magenta Max also offer in-flight Wi-Fi and unlimited data abroad. T-Mobile’s Metro offers 100GB of Google One storage and AT&T gives six months of free gaming with an extended trial of Nvidia’s GeForce Ultimate

If you’re already paying for one or more of these subscriptions, switching to the right provider could be a way to help you save even more.

We’ll continue to update this with more cell phone plan tips.

Technologies

Invincible VS Is a Tag-Team Brawler Packed With Bloody Superhero Carnage

The Invincible franchise is heading to Xbox.

Microsoft’s Xbox Games Showcase had its share of surprises, including a new game from Pokemon developer Game Freak and the ROG Xbox Ally portable handheld. Another surprise is a fighting game featuring characters from the Invincible comic and show. 

Invincible VS is a three-versus-three tag fighting game featuring characters from the Invincible universe. The trailer showed several characters from the show, including Invincible, Omni-Man, Atom Eve, Rex Splode, Bulletproof, and two Viltrumites — the powerful alien species Omni-Man and Invincible belong to.

The game itself has a comic book art style to it, but its action is more along the lines of Mortal Kombat. The fighting is very bloody, which is faithful to the comic and show, but no kind of fatalities were shown in the trailer. There are also a couple of familiar settings from the show. While we saw only a handful of characters in this first glimpse of Invincible VS, there is a wealth of heroes and villains that could be added to the game before it launches. 

Robert Kirkman’s Invincible
 started as a comic in 2003 and ended its run in 2018. In 2021, an animated series based on the comic made its debut on Amazon Prime Video. The show wrapped up its third season in March and has already been renewed for a fourth season

Skybound Games is publishing Invincible VS with development handled by Quarter Up, an in-house studio led by members of the team that created 2013’s Killer Instinct. 

Invincible VS will be released sometime in 2026 for PC and Xbox Series consoles. 

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Technologies

I Played With the ROG Xbox Ally, the Upcoming Xbox Handheld

The new handheld console was revealed during the Xbox Games Showcase, and I got to spend some time with my hands on it.

Microsoft revealed its long-rumored Xbox handheld console running Windows 11 during the Xbox Games Showcase — two models called the ROG Xbox Ally and ROG Xbox Ally X — and I spent a short time playing around with one soon after. 

Unfortunately, I wasn’t allowed to take any pictures or videos of the demo since the hardware we got to test wasn’t final. That became evident when our designated guide had HDMI connection issues with the unit. I was able to play around with the Xbox full-screen experience and the various settings menus and play the beginning minutes of Gears of War Reloaded, which comes out this summer.  

The device is quite comfortable to hold, with slightly textured grips. The face buttons, triggers and analog sticks all felt familiar, very similar to what I’m used to on an Xbox controller. 

What’s really exciting is that you can download your games, remote play from your Xbox or stream from the cloud, making this more useful than PlayStation’s Portal, which can only stream and play remotely. That’s one of the major benefits of being inside Xbox’s ecosystem: You can play a game on any of its devices, regardless of where you bought it, whether that be Xbox consoles, PC, cloud or this new handheld. This more open-platform approach makes the Xbox Ally closer in spirit to a Steam Deck compared with a Nintendo Switch, which can only run Nintendo games. 

When it ships — expected in time for the winter holidays — you’ll be able to navigate via a full-screen Xbox app, which combines your Xbox game library with installed games from several other marketplaces into a single Xbox experience. The company specifically mentioned Xbox, Game Pass, battle.net (owned by Microsoft) and «other leading PC storefronts,» which I’m hoping includes Steam. Much like on an Xbox, each game has icons depicting which platform they’re from. In my demo, the only example of a different storefront was Hearthstone, which had a battle.net icon. 

The Xbox Ally consoles use the Game Bar, and if you’ve used the Xbox app on PC, then you’ll find it familiar. In fact, pressing the new Xbox button opens an almost identical version of the guide when playing Xbox games on PC. However, there’s also a new Command Center tab on the far left to adjust settings for power consumption and performance, similar to what we’ve seen on Steam Deck.

In Game Bar, you can quickly jump to the home screen, your library, launch games, open apps, chat with friends, adjust settings and more. And this Game Bar works alongside Asus’s Armoury Crate overlay. This is a little worrisome, as Armoury Crate has usually felt more like unnecessary bloatware, but when we get to test the device later this year we’ll see if Asus has stripped it down to the relevant functions rather than just added more on top.

Since it’s a Windows 11 device, you’ll also be able to launch and use apps like Discord and Twitch and access game mods. The Xbox Ally boots directly into the «Xbox full screen experience» similar to how a Steam Deck launches into Big Picture mode. The full-screen experience is optimized specifically for handheld gaming, and Xbox told me the device minimizes background activity and allocates more system resources to gameplay like Game Mode does on Windows. This means more memory and potentially higher framerates for your games.

The ROG Ally and Ally X have been out for a bit now, but the Xbox models have some unique features. In addition to the Xbox button, the ROG Xbox Ally also has larger, contoured grips. The previous ROG Ally is more rectangular; the Xbox Ally is closer to the design of the PlayStation Portal, with dedicated, slightly separated hand grips that mimic the look and feel of a standard game controller. They also have upgraded components over the Asus versions.

The handheld comes in two options, a white Xbox Ally and the more powerful Xbox Ally X that comes in black. The lower-end Ally is powered by an AMD Ryzen Z2A processor, comes with 16GB of RAM and 512GB of SSD storage, weighs 23.6 ounces (670 grams) and has a 60Wh battery. The Ally X has an AMD Ryzen AI Z2 Extreme processor, 24GB of RAM, 1TB of SSD storage, weighs a bit more at 25.2 ounces (715 grams) and has an 80Wh battery. 

Both models are equipped with a 7-inch,120Hz 1080p screen, the same as on the original Asus versions of the devices. They also have RGB lights surrounding the analog sticks, something I hope I’ll be able to turn off when I spend some real time playing on the device. The Ally X did feel on the heavier side, but then again, the recently released Switch 2 and my Steam Deck OLED are also pretty heavy, so I think that’s just what handhelds weigh these days.

Xbox hasn’t yet revealed  the pricing or release date, aside from «this holiday.»

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Technologies

Everything I Suspect Will Be Announced at WWDC 2025 Monday

We could see new iPhone, Mac and Apple Watch software called iOS 26, MacOS Tahoe and WatchOS 26. Apple is rumored to overhaul all of its OSes with a unifying visual interface.

Apple’s developer conference, WWDC 2025, kicks off Monday at 10 a.m. PT. At its last two WWDC events, Apple launched itself into new territories, jumping into both AR/VR and generative AI. There’s pressure on the company to match, if not top, what it’s done in the past. CNET has editors and writers attending in person to report on live WWDC 2025 developments as they break.

There was the Vision Pro in 2023, and then Apple Intelligence in 2024. What big announcement is coming in 2025? With both the Vision Pro and Apple Intelligence having faced slow and heavily criticized starts, the big message at this year’s WWDC doesn’t seem clear at all. Apple might focus on operating system redesigns and gradual improvements across the board.

WWDC is usually a showcase for Apple’s future-forward ideas. It’s also where the company discusses its developer tools, as you’d expect. And it’s where previews of all the new OS versions are revealed, giving an early look at what’s coming to the iPhone, iPad, Mac and other Apple devices.

It’s possible Apple will reveal a new home device — a display-enabled HomePod — or even a new Apple Pencil with a calligraphy mode. But the biggest rumors so far suggest a new cross-OS redesign and renaming that could be Apple’s way of deflecting some attention away from not having big new AI features to show off.

OS by year: Will it be iOS 26?

Recent reports from Bloomberg’s often-correct Mark Gurman say Apple is going to ditch the existing numbered OS convention it’s used for years and instead go with another approach to naming: labeling all annual OSes by year number. Instead of iOS 19, we’ll have iOS 26. And iPadOS 26, and MacOS 26, and WatchOS 26, TVOS 26, VisionOS 26. Samsung made a similar move in 2020, jumping from the Galaxy S10 in 2019 to the Galaxy S20 in 2020.

Apple’s numbering has felt pretty disjointed as the numbers have gone ever-higher across multiple device categories. A yearly number would at least help people know if they’re on the current version. 

Glass as the new look

The WWDC invites, featuring a hazy transparent ring, hint at a reported redesign of all the company’s software to a new «glass» look. Bloomberg’s Gurman reported on a large incoming cross-OS design shift, calling it a dramatic redesign and one of the biggest Apple’s done in years. The design may mirror the Vision Pro’s VisionOS feel, which has lots of frosted glass panes, layers of transparency and circular app icons. Front Page Tech’s Jon Prosser showed a preview of the expected design based on information from his sources, and it definitely looks VisionOS-esque.

Beyond a coat of paint, will the OSes start to feel more similar in function too? I’m particularly curious about how iPadOS and MacOS start to close in on each other even more. Apple’s iPad has slowly inched toward acting like a computer, with features like Stage Manager for multitasking, and it’s felt inevitable that the tablet line would eventually provide a comparable experience to the MacBook.

WatchOS should get Apple Intelligence, and the Health app may be part of it

One of the devices that’s missed out on Apple Intelligence so far has been the Apple Watch, and that should be changing soon. Apple is expected to put more AI on the next Watch OS, which could help with message summaries, translation and maybe even composing messages. It could also bring overdue health and fitness upgrades. Reports say Apple could be working on adding generative AI insights to its Health app data and even using AI as a medical service, with a launch target of 2026. Health could possibly get a paid subscription tier, similar to Fitness and what many of Apple’s current services are adding. This could be like what Google is doing with Wear OS, which has long used Fitbit Premium as a health subscription (a broader Gemini rollout is on the way too). 

I like AI coaching and insights on a watch, but I don’t like subscriptions. We’ll see what happens, and if Apple gets into any of these future plans at this WWDC.

Battery life boosts

Another recent report (again, Gurman) says AI will help Apple improve battery life on its devices. How many devices? The iPhone, but hopefully the Apple Watch, too — these are the products in the lineup that I find I need to charge more than I’d like. For me, at least, iPads and Macs are mostly fine on battery life as is, but I’ll never refuse longer battery life for anything.

Apple has made gradual boosts to its battery features over time, but maybe there will be more intelligently applied power modes this time.

Game news?

Apple may be pushing the importance of games again, just as the Nintendo Switch 2 debuts. Bloomberg reports that the company could release a new app to act as a hub for games and game services including Apple Arcade, becoming an overdue overhaul of Game Center.

A number of game controller accessories, like Backbone, already have app hubs that function as game launchers, but Apple has never done much to help organize games on its devices in a way that feels more like what you find on a console. A new app seems like a good fit for those types of controllers, too.

Apple just acquired its first game studio: RAC7, the developers of hit Apple Arcade game Sneaky Sasquatch.

Apple could also have VR gaming news, if older reports come true: PlayStation VR 2 controllers have been expected to work with Vision Pro headsets, in a push to expand gaming on Apple’s VR/AR headset. Maybe that’ll be part of a push to get more developers onboard, as Apple could be readying a less expensive version of the Vision Pro in the next year. Right now the headset can’t compete with Meta’s more affordable Quest headsets in the gaming department.

AI: Live translation, and maybe Vision camera advancements

Apple opened up camera access to enterprise developers last year, and now it’s time for AI tools to emerge for everyone else — tools that could help describe what you’re seeing, or help you remember things too. Apple has already added assistive support for some camera-enabled functions on the Vision Pro and other products, suggesting more to come.

Though Apple’s WWDC keynote presentation isn’t expected to include many announcements of AI strides, the company still needs to compete with Google, Open AI, Perplexity and many others who are making such strides. Reports say live translation will come to some AirPods models, which would mirror what Google and Meta have been doing on glasses and earbuds and on phones.

The biggest VisionOS move I’d expect to see is some introduction of camera-aware AI. Apple Intelligence debuted on Apple’s VR/AR spatial computer headset earlier this year, but none of the AI can take advantage of the system’s cameras to «see» what you’re seeing. At least not yet. Google’s use of Gemini to access the cameras on upcoming headsets and glasses, and Meta’s support of camera access for Quest developers (and its expanding AI tools on Ray-Bans), suggest Apple needs to move this way now to begin paving a way for camera-aware AI to work on future headsets and eventually glasses. 

Apple Pencil

We could see either a brand-new Apple Pencil or updated features that make the current device feel new, according to a report from Bloomberg. Expect to see a new a digital reed calligraphy pen feature unveiled. It’s unclear whether this new software will be for both the original Apple Pencil and the Apple Pencil 2, or if we’ll actually see a brand-new version of the stylus.

A new HomePod-slash-iPad?

There could be a new product emerging at WWDC: a look at a long-expected screen-enabled HomePod that may be part of a bigger push into smarter smart home tech. Reports suggest it’ll be something like a HomePod now — speaker-enabled, with an array of mics — but with a touchscreen. Would it be a screen big enough to act as a photo frame, or something more like a control panel? Where would this thing live, exactly? And what would it cost? Originally, reports of this device even suggested a robotic arm that would allow the screen to follow your face, but those plans seem to be off the table for now.

Of all the wild-card product ideas Apple could announce at this show, this seems the most likely.

WWDC/Gurman potpourri

There are, of course, a number of other rumors from Gurman. Here are some that caught our attention:

  • Messages app: iOS could get the ability to add backgrounds to chats and group chats.
  • iPadOS: Apple may reveal an iPadOS version of the Preview app.
  • iPadOS: MacOS-like multitasking might come to the iPad.
  • iPhone Camera app: The interface could get an overhaul focused on making it simpler to use.

We’ll know more soon

WWDC is happening June 9, with the keynote video presentation streaming at 10 a.m. Pacific. We’ll be there at Apple Park, too, covering it in person. We’ll know more about how all this software could be hinting at new products, and get a check-in on where exactly Apple is with its AI strategies. And maybe we’ll get a bit of product news, too — you never know.

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