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Switching Phone Carriers in 2023: What to Know Before Changing Providers

Before you switch your wireless service, you’ll want to make sure you have the answers to these questions.

Switching wireless providers isn’t easy. Although there are three major networks in the US, the actual number of wireless carriers and plans is significantly higher. Sifting through this big, confusing mess can be overwhelming, but we want to help make this process a little easier. Here’s how to choose a cell phone plan in 2023.

Which network works best for you? 

Verizon, AT&T and T-Mobile logos on smartphone screensVerizon, AT&T and T-Mobile logos on smartphone screens
Sarah Tew/CNET

In the US there are three major networks: AT&T, T-Mobile and Verizon. All three offer services directly and have robust nationwide networks that offer 4G LTE (fast) and 5G (really fast) data. 

The most important aspect of choosing a network is finding one that works in your area. This makes it hard for us to give a blanket recommendation of any one carrier. For example, T-Mobile’s service in New York may be excellent, but if you’re in rural Iowa, Verizon is more reliable. 

While your mileage may vary, the good news is that these networks are growing and improving all the time, particularly as the three major players continue to try and blanket the US with 5G. It’s quite possible that a decade ago you left a network complaining about its sparse service, but now it has beefed itself up because of that arms race to acquire customers.

If you know any friends or family in your area that already use the carrier you’re considering, ask about their experience. You could also go to a carrier’s store and see if they offer any free ways to try out the service before switching over, such as T-Mobile’s Network Pass which lets you sample T-Mobile’s service for free for three months. Verizon now offers a similar 30-day «trial» program while the Cricket prepaid service has rolled out its own trial offering that lets you try out parent AT&T’s network.

Then, of course, there are the plans themselves. Below is a comparison of some of the latest plans from AT&T, T-Mobile and Verizon. For this chart, we focused on each carrier’s cheapest plan, as well as their respective «middle» options that we think could make sense for most people. 

It is worth noting that some plans, like T-Mobile’s Magenta and Verizon’s Play More, include streaming perks like Netflix or the Disney Bundle (Disney Plus, ESPN Plus and Hulu). 

Verizon Play More and AT&T Unlimited Extra also don’t require you to have every line on the same plan, so if only one of your family plan’s lines needs extra hotspot data, you can drop the others down to cheaper options and save a little there (Verizon only needs one line on an account to be on Play More for you to be able to get its Disney perks). 

If you’re looking for multiple lines on T-Mobile and its cheapest rate, you’re better off going with its regular Essentials plan. A promotion the carrier is doing has it available for $100 per month for four lines which is $20 per month cheaper than the Base Essentials option. 

Wireless plans compared

Total data Cost for one line (with AutoPay) 5G High-speed hotspot Cost for four lines (with AutoPay)
T-Mobile Base Essentials Unlimited $45 Yes Yes (but at «3G speeds») $120
AT&T Value Plus Unlimited $45 Yes No N/A
Verizon Welcome Unlimited Unlimited $65 Yes (5G Nationwide only) No $120
T-Mobile Magenta Unlimited $70 Yes 5GB per line $140
AT&T Unlimited Extra Unlimited $75 Yes 15GB per line $160
Verizon Play More Unlimited $80 Yes 25GB per line $180

Know the smaller and prepaid players

Logos for Visible, Mint Mobile and Google Fi on smartphone screensLogos for Visible, Mint Mobile and Google Fi on smartphone screens

Visible, Google Fi and Mint Mobile are just a few of the many MVNOs that rely on larger networks. 

Sarah Tew/CNET

While AT&T, T-Mobile and Verizonoperate the major networks, there are a number of smaller wireless providers that offer service on their airwaves. First, there are the prepaid brands each carrier owns. Verizon has Visible, AT&T has Cricket and T-Mobile has Metro (and soon Mint Mobile). All use their parent’s respective networks for service. 

Smaller players also rely on the larger networks for service. Mint Mobile and Google Fi, for example, use T-Mobile’s network, while cable companies Comcast and Spectrum rely on Verizon for their respective Xfinity Mobile and Spectrum Mobile brands. 

Boost Mobile, which is owned by Dish, uses a combination of T-Mobile and AT&T while Dish builds out its own 5G network. Dish recently started offering its own service that rivals the big carriers, which it calls Boost Infinite. It’s still in beta before a full launch later this year.

The benefit of these smaller carriers — many of which are known as mobile virtual network operators, or MVNOs — is that you can get access to the larger provider’s service at a more affordable rate. If you found that Verizon works best where you live but its service is too pricey, switching to Visible, Spectrum Mobile or Xfinity Mobile could potentially allow you to keep similar coverage but pay a bit less (though you may lose out on some other perks like free streaming services). 

We’ve broken down a few of these providers, including which provider uses which network and explained some of the trade-offs you’ll want to keep in mind. 

Know how much you owe on your installment plan

iPhone 13 Pro MaxiPhone 13 Pro Max

Getting a new iPhone at a deep discount from a carrier often requires a big commitment.

Patrick Holland/CNET

Two-year contracts have largely disappeared from the US wireless market. Unfortunately, they now seem set to be replaced by increasingly longer installment plans.

AT&T and Verizon now consistently only offer 36-month installment plans for the latest devices from Apple, Google and Samsung. T-Mobile still has options for 24 months but pricier devices, such as Samsung’s Galaxy Z Fold 4, require a 36-month plan should you want to finance them monthly. 

With these longer timelines you can get a flagship phone for significantly less, but you need to stay on that carrier (and potentially with a pricier unlimited plan) for two or three years. If you leave before that time has passed, you risk needing to pay out the balance owed on the phone, which some providers require before they «unlock» the device to be used on other networks. 

Major carriers often offer several hundred dollars when you switch, which can help subsidize the price of the change. But you’ll want to check your account online or go into your carrier’s store to find out how much you might still owe on your phone before you leave. 

Decide if you should keep your current phone

The modernization of phones and networks means your existing phone will probably work just fine on a new carrier. All the major wireless carriers offer a similar assortment of the latest devices, particularly when it comes to the iPhone and the Galaxy lines.

To make the most of any switch you’ll probably want to take this opportunity to upgrade your device, particularly if it’s a few years old and lacks modern features like 5G. There are often extra deals when adding or opening a new line to help pay off any installment plan or get you to a better device. 

If you’d rather keep what you have, your existing device will probably work just fine so long as it’s unlocked from your prior provider.

Know your discounts

Keep in mind that all of the carriers offer additional savings, which you could be eligible for depending on your employer, military status, student status or even age. If you’re on a family plan, a family member could qualify even if you don’t. 

First responders, military members, veterans, nurses and teachers, in particular, can get discounts from every major carrier. Verizon offers discounts for students, while T-Mobile’s Work perk could knock $10 a month off a Magenta Max plan and AT&T offers a similar program for its Unlimited Premium and Elite plans that it calls Signature. 

If you’re 55 or older, you may also be eligible for a discounted plan: T-Mobile offers discounted plans nationwide for as low as $55 a month for two lines, while Verizon and AT&T offer similar options but only for Florida residents.

We break down the discounts in greater detail here, for AT&T, Verizon and T-Mobile.

This could save you money if you switch, or potentially lower your current rate a bit and save you the hassle of changing providers.

Understand the perks

Disney Plus logo on a phone screenDisney Plus logo on a phone screen

If you have the right Verizon plan you could get free Disney Plus. 

Sarah Tew/CNET

Many of the major carriers bundle in perks for using their higher-end unlimited plans, particularly streaming services. Verizon offers the Disney Bundle (Disney Plus, Hulu and ESPN Plus) to those with its Play More and Get More unlimited plans and T-Mobile offers versions of Netflix with its Magenta and Magenta Max offerings and also includes a subscription to Apple TV Plus with Magenta Max. 

Even prepaid and smaller carriers like Cricket (HBO Max with Ads) and US Mobile (a variety of options) offer perks with their unlimited plans. 

In addition, some Verizon plans (like the top Get More option) include Apple Music, while T-Mobile’s Magenta and Magenta Max also offer in-flight Wi-Fi and unlimited data abroad. T-Mobile’s Metro offers 100GB of Google One storage and AT&T gives six months of free gaming with an extended trial of Nvidia’s GeForce Ultimate

If you’re already paying for one or more of these subscriptions, switching to the right provider could be a way to help you save even more.

We’ll continue to update this with more cell phone plan tips.

Technologies

Today’s NYT Connections Hints, Answers and Help for Nov. 25, #898

Here are some hints and the answers for the NYT Connections puzzle for Nov. 25, #898

Looking for the most recent Connections answers? Click here for today’s Connections hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle, Connections: Sports Edition and Strands puzzles.


Today’s Connections: Sports Edition is both fun and tricky. Think colors, and see if you can find items that share the same color. The purple category wants you to look within four words and find a connecting word hidden in them. If you’re struggling with today’s puzzle but still want to solve it, read on for hints and the answers.

The Times now has a Connections Bot, like the one for Wordle. Go there after you play to receive a numeric score and to have the program analyze your answers. Players who are registered with the Times Games section can now nerd out by following their progress, including the number of puzzles completed, win rate, number of times they nabbed a perfect score and their win streak.

Read more: Hints, Tips and Strategies to Help You Win at NYT Connections Every Time

Hints for today’s Connections groups

Here are four hints for the groupings in today’s Connections puzzle, ranked from the easiest yellow group to the tough (and sometimes bizarre) purple group.

Yellow group hint: Not big.

Green group hint: These things are the same color.

Blue group hint: Itchy!

Purple group hint: They all share words that are positive.

Answers for today’s Connections groups

Yellow group: Small-time.

Green group: Things that are pink.

Blue group: Things you can scratch.

Purple group: Starting with optimistic words.

Read more: Wordle Cheat Sheet: Here Are the Most Popular Letters Used in English Words

What are today’s Connections answers?

The yellow words in today’s Connections

The theme is small-time. The four answers are Mickey Mouse, rinky-dink, trivial and two-bit.

The green words in today’s Connections

The theme is things that are pink. The four answers are Barbie Dreamhouse, calamine lotion, cherry blossom and flamingo.

The blue words in today’s Connections

The theme is things you can scratch. The four answers are bug bite, lottery ticket, vinyl record and your head.

The purple words in today’s Connections

The theme is starting with optimistic words. The four answers are glad-hand, Happy Meal, merry-go-round and sunny-side up.

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Technologies

I’m Buying These Headphones for My Gamer Thanks to This Deep Black Friday Discount

SteelSeries headphones are among the top gaming headsets on the market and right now you can score them for as much as half off ahead of Black Friday.

Ready or not, Black Friday is just about here. And Black Friday deals are already popping up on the regular.Here at CNET, we offer our services as dedicated deal finders, scouring the market to curate the best offers for you. We recently spotted some of our favorite gaming headsets on sale at Amazon, some of them for more than half off. We don’t know if these prices will last all the way to Black Friday itself, so if you see something you like, we suggest grabbing it sooner rather than later.

Right now, several SteelSeries’ most popular gaming headsets are seeing nice discounts. I’ve highlighted some of the best offers below, including the ones in my own cart right now, but be sure to check out the Amazon page to see all the options.

First up, the headset in my cart right now as as a holiday gift for my discerning teenage son is the SteelSeries Arctis Nova 3x wireless gaming headset, currently down to just $90, a $20 savings. Arctis Nova 3x comes in blue, black or white and is compatible with Xbox, PC, PS5, Switch and mobile and has a whopping 40-hour battery life. They are lightweight and have a stretchy headband for added comfort.

If you want to go pro, check out the SteelSeries Arctis Nova Pro wireless headset, down to $290 from $380. That’s nearly $100 off a multi-platform compatible headset good for Xbox, Switch, PS5, PS4, PC and mobile. This headset was our sibling site, PCMag’s top pick for best overall gaming headphones. It boasts active noise cancellation, 360-degree spatial audio and a ClearCast Gen 2 mic. Only the black variant is currently on sale at this big of a discount.

Essentially a more affordable version of the above, the Arctis Nova Pro wired headset for Xbox is down to $150, which is $100 off the regular price of $250. This one also got PCMag’s seal of approval for best wired gaming headphones.

Buyers should note that a few of the headsets on sale are renewed, so be sure to double check before buying. We’ve also rounded up the best Black Friday headphone deals if you’re in the market for something for an audiophile near you.

Why this deal matters

Gaming headphones come in a wide range of styles and price points, but the best ones factor in three key components: sound quality, battery life and comfort — those all-night gaming sessions pretty much demand it. Over the years, we’ve tested a ton of brands, and SteelSeries frequently comes out on top, especially for PC and Xbox users. Being able to pick up a pair at a discount makes it a great opportunity to gift or grab a new headset that delivers on comfort, sound and quality.

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Technologies

Oura’s CEO Has Some Chill Advice for Avoiding Health-Tracking Anxiety

For the leading smart ring maker, «calm tech» seems to be the winning strategy.

When I sit down with Oura’s CEO, Tom Hale, in a quiet wooden booth on the outskirts of the Web Summit technology conference in Lisbon, I notice that he’s wearing two smart rings. Is he conducting competitor analysis? No, it turns out. Both of the rings are his own company’s devices.

One, he explains, is his personal ring, which contains all his data from the past four years. The second is linked to his beta account and shows him what’s coming in the next software update.

For Hale, wearing two rings that run two sets of software allows him to be plugged into every minuscule variation in data. This type of hyperfocus, essential for his job with the world’s leading smart ring maker, enables him to understand the ever-evolving experience of Oura customers before they do. 

But being on high alert is not what he wants for the rest of us. Quite the opposite, in fact.

«Our philosophy very much is about being in the background,» says Hale. «We think of ourselves as calm tech.» 


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Calm tech is a departure from the majority of other wearable devices on the market, and it seems to be resonating. Over the past year, smart rings, which primarily measure activity and sleep, have surged in popularity, with sales more than doubling to 1.8 million units in 2024, and expected to hit around 4 million units this year, according to Omdia

Many of us are choosing them over the best fitness trackers. Smart rings accounted for 75% of all fitness tracker revenue in the US this year, up from 46% the previous year, according to Circana

Unlike standard fitness trackers, smart rings can’t provide real-time feedback, stats and coaching on your wrist. Instead, they record and synthesize your activity and sleep data for viewing on your phone at a later time. That’s enough for most people. The trade-off is especially worth it for those of us who want to nurture a less anxious attachment style to our personal tech and prioritize a real-world focus. 

The majority of other wearables on the market aren’t conducive to this «passive» relationship. Smartwatches — and, for the most part, smart glasses — are body-worn screens, contributing to the ever-increasing and omnipresent information overload that tech subjects us to.

Easing health tech anxiety

Smart rings are, by their very nature, screen-free devices, and Oura wants to keep it that way. The Oura Ring 4 doesn’t include any flashing lights and indicators (it does have LEDs on the inside for measuring heart rate and blood oxygen). That decision was geared toward maintaining peace of mind, according to Hale.

«A lot of the most engaging and demanding applications are ones notifying you and creating anxiety where it doesn’t need to be there,» he says. «‘Oh, your heart rate’s elevated. You’re dying.’ Who needs that message? I don’t need that message.»

I don’t need it either. I’m far from alone in feeling that unfettered health tracking can quickly descend into an anxiety-inducing nightmare that causes more harm than good. Obsessing over not getting enough sleep has been known to induce insomnia. Intensive calorie tracking can cause people to disregard their bodies’ signals and ignore hunger cues.

This, Hale tells me, is what Oura strives to avoid. When the company introduced meal tracking into its app earlier this year, it was careful about how it framed the feedback, focusing on «gentle» advice.

The feature allows you to upload a picture of your food and input a brief description, before it’s scanned by AI and given a rating: nutritious, good, fair or limited. I raise my eyebrow at the inclusion of «good» as a rating. It could read as assigning a moral value to the food you’ve eaten. But Oura chose not to include a «bad» rating, which takes some of the sting out of it.

Oura also tries to steer people away from focusing on assigning a numerical value to their food, «which I think lends itself to sort of obsessive behaviors,» says Hale. You can see caloric intake if you wish, but Oura also offers a switch to let you turn off any mention of calories.

«For some people, counting calories is really triggering,» says Hale. «We try to be very sensitive to that, because we don’t want to create an unhealthy relationship with it, and we don’t want to shame people.»

For Oura customers to get the most out of their ring and subscription, Hale’s No. 1 tip is not to put too much value on a single health metric, but instead to take a holistic approach to the information to guide their actions. (Oura provides data on 40 different activities under its $6/£6 per month fee. By contrast, the Samsung Ring offers more limited tracking, free of charge.)

Hale says the company is not focused on measuring bodies. «We’re in the behavior-change business,» he says. 

In the case of food, this might work by observing how your body reacts to what you’re eating and then examining how that reaction intersects with other factors, such as whether you’re rested, stressed or have exercised earlier that day.

Hale shows me a picture of the Portuguese flan he’d eaten the night before while in Lisbon. «Shocker,» he says, «look at my blood sugar spike.» 

There’s nothing wrong with having the flan — it certainly doesn’t seem to have subdued Hale, who is animated and full of energy throughout our conversation. But seeing the impact of a rich, sugar-heavy meal late in the evening after a busy day at a tech event might help you understand how you feel, or even nudge you into eating differently the next day to balance things out.

‘It’s going to be OK’

Oura’s goal is to build context around why your body might be behaving a certain way, and increasingly, provide personalized, generative AI support via an LLM-powered chatbot that you can talk to about injuries and offer tailored advice. This, too, can help relieve any stress you might be feeling about your health, says Hale.

«One of the things that we try to do is strike a supportive tone in the AI, to kind of be like: ‘You had a bad night’s sleep, but it’s going to be OK.'» he says.

The AI Oura Advisor, which the company launched in summer 2024, can prompt the kind of behavior change Hale wants for Oura customers, such as suggesting you take a walk after a heavy meal to aid digestion. It even takes into account one frequently overlooked element of long-term health — social connection — and will prompt you to spend time with friends and family. 

Over the past few years, there has been an explosion in longevity culture, with people investing money in products and services, like supplements and wellness services, that promise to extend their life and health spans. 

The «moral hazard» of these products, says Hale, is that there’s no accountability. «If it works, great,» he says. «If it doesn’t work, you’re not gonna call me. You know why? Because you’re dead.»

Oura doesn’t exclude itself entirely from the conversation around longevity. Back in May, it released an ad that Hale calls «cheeky,» featuring older adults wearing Oura rings and living their best lives. But it didn’t promise we’d all become centenarians.

«Our premise is not: Hey, buy our supplement because you want to live forever,» says Hale. «Our premise is: Change your behavior today to make healthy choices, because then you’ll live a better life.»

It’s a convincing pitch, which might explain why Oura surpassed 5.5 million total rings sold back in September, putting it on track to hit $1 billion in revenue for the first time this year. According to the latest stats shared by the International Data Corporation, published in 2024, the company boasted an 80% market share.

Last month, the company scored a «decisive victory» in a patent infringement lawsuit against two of its competitors, Ringconn and Ultrahuman. So when Hale tells me he doesn’t test rivals’ rings «as much as he used to» because they’re «copying us,» I know it’s more than bravado.

Thanks to its intellectual property and growing troves of health data that enable it to refine its software, Oura has a clear competitive advantage in this rapidly growing market.

«I’m looking not for other things that other people are doing,» Hale says. «I’m looking for the stuff that we should do that’s really innovative.»

Disclosure: Katie Collins traveled to Lisbon as a guest of Web Summit to serve as a panel moderator. Her reporting from the event was independent of that role.

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