Technologies
How to Claim Money From Apple’s $50 Million MacBook Keyboard Settlement
A class action suit claims Apple knew for years that the «butterfly» design in its MacBook keyboards was seriously flawed.
Did you buy a MacBook that had keyboard issues? If so, you might be eligible for part of a $50 million settlement Apple has agreed to in response to allegations it hid a known keyboard design flaw from customers.
Apple agreed to the multimillion-dollar payout in July, and a California court granted preliminary approval on Nov. 28.
MacBook Pro owners have started to receive emails and postcards notifying them they are eligible for payment, and the settlement website began accepting claims on Dec. 12.
Below, find out more about the MacBook settlement, including who qualifies for money, how much you could get from Apple and how to submit a claim.
For more class action suits, learn why Keurig is shelling out $10 million to users of its K-Cups and see if you’re eligible for money from T-Mobile’s $350 million data-breach settlement.
What is Apple accused of in the class action suit?
Apple introduced its «butterfly» keyboard design in 2015 in its 12-inch MacBook. The keys were attached with a wing-like hinge, as opposed to traditional keyboards, which use two pieces of plastic that, when pressed, cross each other and close like a pair of scissors.
At the time, the tech giant said the butterfly design was 40% slimmer, meaning its laptops could be too. But customers complained about the propensity for the keys to be sticky and miss or repeat typed characters.
Apple launched a repair program that covered MacBook, MacBook Pro and MacBook Air laptops in 2018. But it only replaced old butterfly keyboards with new ones.
Finally, in 2019, Apple phased out the butterfly design and introduced a redesigned Magic Keyboard that once more relied on a scissor-switch mechanism.
The butterfly design «had some things it did really well,» then-Apple marketing director Phil Schiller told CNET that year. «It felt more firm and flat under your finger — some people really like that, but other people weren’t really happy with that.»
Schiller also acknowledged there were «quality issues we had to work on.»
In a class action lawsuit filed in California in 2018, a group of plaintiffs claimed Apple knew about the quality issues and «fraudulently concealed» them from customers.
As a result, they claimed, laptops were knowingly equipped with keyboards that could result in «characters repeating unexpectedly; letters or characters not appearing; and/or the keys feeling ‘sticky’ or not responding in a consistent manner,» according to the settlement website.
Apple didn’t respond to a request for comment, but in filings, it denied any wrongdoing.
Who is eligible for a payment from Apple?
If you bought a MacBook between 2015 and 2019 and had to replace the keyboard or individual keys, you are eligible for compensation.
If you’re not sure if your model is covered, you can check here.
How much money could I get from the MacBook keyboard settlement?
The amount of the individual payout depends on how many repairs you had to have on your MacBook.
Consumers who had to swap out multiple keyboards within four years of purchase are considered Group 1 Settlement Class Members. They are eligible for an estimated payment of between $300 and $395 and should be receiving an email this month.
You can still qualify for Group 1 so long as you require two or more topcase replacements before Nov. 28, 2024. (The topcase houses the keyboard and other components.)
If you believe you’re part of Group 1 but didn’t receive a notification, you can call the claims administrator at 855-579-1311. (You can also fill out a change of address form, if needed.)
If you had to replace the keyboard once, you’re considered part of the Group 2 Settlement Class and could receive as much as $125. You’ll need to submit a claim form, though.
And if you only had to replace individual keycaps, you’re eligible for up to $50. (You’ll also have to submit a claim form.)
How do I file a claim in the Apple butterfly-keyboard settlement?
You can submit a claim on the settlement website or mail a completed form to:
re: MacBook Keyboard Litigation Settlement
c/o JND Legal Administration
PO Box 91341
Seattle, WA 98111
For all class members, if Apple doesn’t have a record of your repair or purchase, you’ll have to provide proof of purchase or repair.
The deadline to file a claim is 11:59 p.m. PT on March 6, 2023. If you want to object to the settlement — or exclude yourself and retain the right to separate litigation — the deadline to notify the court is Feb. 10, 2023.
When will I get my money?
A final approval hearing is scheduled for March 16, 2023. Any payments would go out after that, but the process could be delayed by appeals.
Technologies
Google races to put Gemini at the center of Android before Apple’s AI reboot
Google is using its latest Android rollout to position Gemini as the AI layer across phones, Chrome, laptops and cars.
Google is using its latest Android rollout to make Gemini less of a chatbot and more of an operating layer across the phone, browser, car and laptop, just weeks before Apple is expected to show its own Gemini-powered Apple Intelligence reboot at WWDC.
Ahead of its Google I/O developer conference next week, the company previewed a number of Android updates, including AI-powered app automation, a smarter version of Chrome on Android, new tools for creators, a redesigned Android Auto experience, and a sweeping set of new security features.
Alphabet is counting on Gemini to help Google compete directly with OpenAI and Anthropic in the market for artificial intelligence models and services, while also serving as the AI backbone across its expansive portfolio of products, including Android. Meanwhile, Gemini is powering part of Apple’s new AI strategy, giving Google a role in the iPhone maker’s reset even as it races to prove its own version of personal AI on the phone is further along.
Sameer Samat, who oversees Google’s Android ecosystem, told CNBC that Google is rebuilding parts of Android around Gemini Intelligence to help users complete everyday tasks more easily.
“We’re transitioning from an operating system to an intelligence system,” he said.
As part of Tuesday’s announcements. Google said Gemini Intelligence will be able to move across apps, understand what’s on the screen and complete tasks that would normally require a user to jump between multiple services. That means Android is moving beyond the traditional assistant model, where users ask a question and get an answer, and acting more like an agent.
For instance, Google says Gemini can pull relevant information from Gmail, build shopping carts and book reservations. Samat gave the example of asking Gemini to look at the guest list for a barbecue, build a menu, add ingredients to an Instacart list and return for approval before checkout.
A big concern surrounding agentic AI involves software taking action on a user’s behalf without permissions. Samat said Gemini will come back to the user before completing a transaction, adding, “the human is always in the loop.”
Four months after announcing its Gemini deal with Google, Apple is under pressure to show a more capable version of Apple Intelligence, which has been a relative laggard on the market. Apple has long framed privacy, hardware integration and control of the user experience as its advantages.
Google’s Android push is designed to show it can bring AI deeper into the device experience while still giving users control over what Gemini can see, where it can act and when it needs confirmation.
The app automation features will roll out in waves, starting with the latest Samsung Galaxy and Google Pixel phones this summer, before expanding across more Android devices, including watches, cars, glasses and laptops later this year.
The company is also redesigning Android Auto around Gemini, turning the car into another major surface for its assistant. Android Auto is in more than 250 million cars, and Google says the new release includes its biggest maps update in a decade and Gemini-powered help with tasks like ordering dinner while driving.
Alphabet’s AI strategy has been embraced by Wall Street, which has pushed the company’s stock price up more than 140% in the past year, compared to Apple’s roughly 40% gain. Investors now want to see how Gemini can become more central to the products people use every day.
WATCH: Alphabet briefly tops Nvidia after report of $200 billion Anthropic cloud deal
Technologies
Waymo recalls 3,800 robotaxis after glitch allowed some vehicles to ‘drive into standing water’
Waymo issued a voluntary recall of about 3,800 of its robotaxis to fix software issues that could allow them to drive into flooded roadways.
Waymo is recalling about 3,800 robotaxis in the U.S. to fix software issues that could allow them to “drive onto a flooded roadway,” according to a letter on the National Highway Traffic Safety Administration’s website.
The voluntary recall is for Waymo vehicles that use the company’s fifth and sixth generation automated driving systems (or ADS), the U.S. auto safety regulator said in the letter posted Tuesday.
Waymo autonomous vehicles in Austin, Texas, were seen on camera driving onto a flooded street and stalling, requiring other drivers to navigate around them. It’s the latest example of a safety-related issue for the Alphabet-owned AV unit that’s rapidly bolstering its fleet of vehicles and entering new U.S. markets.
Waymo has drawn criticism for its vehicles failing to yield to school buses in Austin, and for the performance of its vehicles during widespread power outages in San Francisco in December, when robotaxis halted in traffic, causing gridlock.
The company said in a statement on Tuesday that it’s “identified an area of improvement regarding untraversable flooded lanes specific to higher-speed roadways,” and opted to file a “voluntary software recall” with the NHTSA.
“Waymo provides over half a million trips every week in some of the most challenging driving environments across the U.S., and safety is our primary priority,” the company said.
Waymo added that it’s working on “additional software safeguards” and has put “mitigations” in place, limiting where its robotaxis operate during extreme weather, so that they avoid “areas where flash flooding might occur” in periods of intense rain.
WATCH: Waymo launches new autonomous system in Chinese-made vehicle
Technologies
Qualcomm tumbles 13% as semiconductor stocks retreat from historic AI-fueled surge
Semiconductor equities reversed sharply after a broad AI-driven advance, with Qualcomm suffering its worst day since 2020 amid inflation concerns and rising oil prices.
Semiconductor stocks fell sharply on Tuesday, reversing course after an extensive rally that had expanded the artificial intelligence investment theme well past Nvidia and driven the industry to unprecedented levels.
Qualcomm plunged 13% and was on track for its steepest single-day decline since 2020. Intel shed 8%, while On Semiconductor and Skyworks Solutions each lost more than 6%. The iShares Semiconductor ETF, which benchmarks the overall sector, fell 5%.
The sell-off came after a key gauge of consumer prices came in above forecasts, and as conflict in Iran pushed crude oil higher—prompting investors to shift away from riskier assets.
The preceding advance had widened the AI opportunity set beyond longtime industry leader Nvidia, which for much of the past several years had largely carried the market to new peaks on its own.
Explosive appetite for central processing units, along with the graphics processing units that power large language models, has sent chipmakers to all-time highs.
Market participants are wagering that the shift from AI model training to autonomous agents will lift demand for additional AI hardware. Among the beneficiaries are memory chip producers, which are raising prices as supply remains tight.
Micron Technology slid 6%, and Sandisk cratered 8%. Sandisk’s stock has surged more than six times over since January.
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