Technologies

Social Media Should Censor Itself, Without Government Intervention, Most Americans Say

New polling from the firm Ipsos finds that most Americans worry about bad behavior on social media, and want companies to act.

Social media is getting under our skin, and new polling data shows that Americans want tech companies to fix it.

Surveys released by polling firm Ipsos on Monday show that a majority of Americans support content moderation on social networks, including putting warning labels on misinformation, deleting incitements to violence and suspending or banning offending accounts. Only 19% of Americans believe tech companies should do nothing and allow incitements to violence to be posted. Even fewer people, just 17%, believe social media companies should do nothing and allow posts containing misinformation or bullying.

«Basically, public opinion is giving license to tech companies to curate themselves,» said Cliff Young, president of US Public Affairs at Ipsos. He added that another Ipsos poll found that Americans don’t support government intervention with social media content. «What we see across the board is support for self-action» by tech companies, he said.

The Ipsos data, based on about 200 questions asked in eight polls over the past year and made available to the wider public Monday, offers an unusually clear indication of what Americans want social media companies to do about bad behavior on their platforms.

For much of the last decade, politicians, tech executives and people using the internet have argued about how much social media companies like Facebook, Twitter, Google’s YouTube and TikTok should moderate their platforms. Companies that track hate groups say the companies aren’t aggressively pulling down enough posts, while many politicians, including former President Donald Trump, say tech companies have gone too far.

In some cases, conservative politicians, including Florida Gov. Ron DeSantis and Texas Gov. Greg Abbott, have signed new laws aimed at punishing social media companies for «wrongful censorship» on their platforms. Though many of those efforts have struggled amid constitutional arguments in the courts, some of the loudest voices in American politics have made clear they believe big tech companies shouldn’t moderate potentially hateful, bullying or incendiary political speech.

Shortly after the US Capitol riots on Jan. 6 last year, tech companies including Twitter, Facebook and YouTube removed Trump and some of his most vocal advocates from their platforms. They cited concerns that Trump’s months long campaign of bullying, threats and lies about his election loss had sparked the carnage that left five people dead, including a Capitol Police officer. Trump has since released many statements denying his culpability, arguing instead that tech companies had acted wrongly. Trump’s actions related to the Jan. 6 riot led to his second impeachment by the US House of Representatives, and they’re a focal point for a bipartisan congressional commission investigating the event.

Young, at Ipsos, said the Capitol riots were a key moment when many Americans began to reexamine social media’s role in their lives.

Indeed, older polls from the Pew Research Center showed that before the 2020 election and 2021 riot, Americans were much more split about how to treat tech. A 2019 study by Pew found that 77% of Democrats thought social mediacompanies «have a responsibility to remove offensive content from theirplatforms.» By comparison, about 52% of Republicans had the sameview back then.

Fast-forward to 2021, when Ipsos polling performed in the months after the Capitol riots indicated that more Americans in both parties want tech companies to curb bad behavior online. «This was an inflection point for decision makers wanting to better understand the relationship between society and tech,» Young said.

Nuanced but similar views

Tech companies are among the most profitable, most valuable and most powerful businesses in the world. They’re also front of mind for many Americans, who rate disinformation, conspiracy theories, social media-driven radicalization and hacking above other big issues, like racism and the climate crisis. More than 79% of respondents to one Ipsos poll, in September, said they were concerned with at least one of those tech issues, roughly tying with «crime and public safety» and «the economy and jobs.»

Ipsos data also found that Republicans, Democrats and independents largely agreed on the importance of these issues, with hacking, malware and data breaches scoring among the top three concerns from all three groups.

Additionally, Ipsos surveys found that Americans largely understand the difference between social media companies and other tech giants, with 88% saying search engines and the ability to find things on the internet improved their lives, while only 45% felt the same about social media. When discussing specific companies, respondents saying they’re Republican or independent overall had a negative view of Facebook and Twitter, while less than 15% of Democrats viewed either company favorably. Google, Amazon, Microsoft and Apple were all viewed more favorably, Ipsos data showed.

Technologies

Stuck in a Coffee Rut? ChatGPT Can Now Plan Your Next Starbucks Order

Don’t be surprised if the chatbot suggests mixing espresso with lemonade.

If you like getting your daily cup of coffee from Starbucks, you’ll now be able to consult with ChatGPT for your next beverage. Starbucks said on Wednesday that a new Starbucks app in ChatGPT, now in beta, will help you figure out your next order based on your mood or craving in the moment.

Although you won’t be able to order your Starbucks coffee directly through the ChatGPT app, it will suggest drinks and menu items you may enjoy, then direct you to the Starbucks app or website to complete your order.

OpenAI has added a host of other apps you can interact with in ChatGPT since announcing the functionality last year. You can do everything from browsing home listings to designing playlists without leaving the chatbot interface.

You’ll be able to use prompts like, «@Starbucks, I want something bright to start my morning,» or upload an image to describe your mood and location. Once the menu suggestion appears in ChatGPT, you can start the order through the chatbot and then complete it in the Starbucks app or online.

Paul Riedel, senior vice president of digital and loyalty at Starbucks, said in a statement that Starbucks noticed customers weren’t always starting off by looking at the menu. «They’re starting with a feeling,» he said. «We wanted to meet customers right in that moment of inspiration and make it easier than ever to find a drink that fits.»

Starbucks said interacting with ChatGPT lets you personalize your order more and discover menu options you never considered before.

(Disclosure: Ziff Davis, CNET’s parent company, in 2025 filed a lawsuit against OpenAI, alleging it infringed Ziff Davis copyrights in training and operating its AI systems.)

When I tried out the new feature, I asked it about the oddest beverage combinations you can get at Starbucks. One interesting combo ChatGPT came up with was espresso with lemonade. The AI described another drink as «basically liquid dessert soup,» if that’s more up your alley.

Technologies

Today’s NYT Connections: Sports Edition Hints and Answers for April 16, #570

Here are hints and the answers for the NYT Connections: Sports Edition puzzle for April 16 No. 570.

Looking for the most recent regular Connections answers? Click here for today’s Connections hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle and Strands puzzles.

Today’s Connections: Sports Edition is a fun one, especially if you enjoy unusual team names. If you’re struggling with today’s puzzle but still want to solve it, read on for hints and the answers.

Connections: Sports Edition is published by The Athletic, the subscription-based sports journalism site owned by The Times. It doesn’t appear in the NYT Games app, but it does in The Athletic’s own app. Or you can play it for free online.

Read more: NYT Connections: Sports Edition Puzzle Comes Out of Beta

Hints for today’s Connections: Sports Edition groups

Here are four hints for the groupings in today’s Connections: Sports Edition puzzle, ranked from the easiest yellow group to the tough (and sometimes bizarre) purple group.

Yellow group hint: Put your glasses on for this.

Green group hint: Hoops home.

Blue group hint: The minors.

Purple group hint: Hidden hoops word.

Answers for today’s Connections: Sports Edition groups

Yellow group: Look at.

Green group: Seen at an NBA court.

Blue group: Double-A baseball teams.

Purple group: Starts with a WNBA team.

Read more: Wordle Cheat Sheet: Here Are the Most Popular Letters Used in English Words

What are today’s Connections: Sports Edition answers?

The yellow words in today’s Connections

The theme is look at. The four answers are observe, spectate, view and watch.

The green words in today’s Connections

The theme is seen at an NBA court. The four answers are benches, half-court logo, scorer’s table and shot clock.

The blue words in today’s Connections

The theme is double-A baseball teams. The four answers are Biscuits, Drillers, Trash Pandas and Wind Surge.

The purple words in today’s Connections

The theme is starts with a WNBA team. The four answers are dreamy, firefly, Skype and sundial.

Technologies

Today’s NYT Mini Crossword Answers for Thursday, April 16

Here are the answers for The New York Times Mini Crossword for April 16.

Looking for the most recent Mini Crossword answer? Click here for today’s Mini Crossword hints, as well as our daily answers and hints for The New York Times Wordle, Strands, Connections and Connections: Sports Edition puzzles.

Need some help with today’s Mini Crossword? It’s pretty simple, but 1-Across is a bit tricky. Read on for all the answers. And if you could use some hints and guidance for daily solving, check out our Mini Crossword tips.

If you’re looking for today’s Wordle, Connections, Connections: Sports Edition and Strands answers, you can visit CNET’s NYT puzzle hints page.

Read more: Tips and Tricks for Solving The New York Times Mini Crossword

Let’s get to those Mini Crossword clues and answers.