When you last checked your mobile or home internet bill, did you reach for your phone or sit down with your laptop or desktop computer? According to a new J.D. Power study, people would rather access their accounts via apps than websites. And that preference is especially strong when it comes to telecom companies such as mobile carriers and home internet providers (which increasingly overlap).

According to the 2026 US Telecom Digital Experience Study, surveyed customers gave app login an average satisfaction score of 681 for wireless carriers and 689 for internet service providers (out of 1,000 points). Website login trailed those by 38 points and 42 points, respectively. J.D. Power gathered evaluations from 12,082 customers of eight internet providers and 14 wireless carriers.

Biometric logins were a major factor in the decision. When accessing an account, there are always one or more layers of authentication just to get in. An app tends to speed you through the door using face or finger recognition to sign in or load a passkey.

Built-in services like Apple’s Passwords app can also use biometrics to unlock and fill in saved credentials in websites, but the experience isn’t as smooth. J.D. Power noted that maintenance issues and slow responsiveness also derail the website login experience across both segments.

This helps explain why carriers have invested heavily in improving their apps. For one, T-Mobile’s T-Life app is increasingly the central point of customer interaction. And AT&T just this week rolled out a new app — named simply AT&T — that is a single resource for its mobile and broadband customers.

AT&T’s Jeff Dixon, assistant vice president of Digital Product Management and Development, emphasized the importance of speed in the company’s app overhaul. 

«We did focus on performance to make it snappy throughout,» he said, noting extensive architectural work on back-end services to cache and pre-fetch data.

The J.D. Power study also found that the gap between satisfaction with telecom companies’ apps and websites was wider than in other industries, suggesting that wireless and internet providers need to shore up their web experiences. There was a 25-point gap between apps and websites for wireless carriers, and an 11-point gap for internet service providers.

Overall, customer satisfaction was 654 out of 1,000 for wireless carriers and 659 for internet providers. Scores were based on four factors in order of importance: design, system performance, tools and capabilities, and information.

Ranking among the wireless carriers, Mint Mobile got the highest score (704), with Spectrum Mobile coming next (678) and followed by a tie between Metro by T-Mobile and T-Mobile itself (672). It’s worth noting that, of those, Spectrum is the only one not owned by T-Mobile.

For internet service providers, T-Mobile ranked the highest in the survey with a score of 695, followed by AT&T at 675 and Verizon at 669.

Finally, a little financial flexibility is coming to Apple’s Family Sharing plan. Apple’s iOS 26.4 update won’t be available to all iPhone users until March 25, but the release notes include a welcome change. Members of a family group will no longer be bound to only one payment option. 

An Apple representative didn’t immediately respond to a request for comment. 

You can see the change in Apple’s new payment details. In the past, Family Sharing allowed you to add people to one group (up to six) so they could share their purchased content. But with that Purchase Sharing feature turned on, everyone in the group was required to use the single payment method chosen by the family organizer. 

This caused many headaches. Family organizers rarely want to be asked for permission or to vet purchases for members they already trust. Some family members resorted to using Venmo to pay each other back, or to buying Apple gift cards and loading them into the account to pay that way.

iOS 26.4 is removing that hassle.

Soon, Adult family members can be part of Family Sharing and use the individual payment methods they have saved, perhaps to their Apple Wallet, without needing any workarounds. 

Note that this applies only to adult members, so you can still monitor kids’ purchases. 

The change to payment methods is just one of the changes Apple is bringing to iOS. Other updates include the ability to change your iPhone’s Liquid Glass design and to remove your alarm slider.

If you own a Garmin smartwatch, you can now send texts and make calls via WhatsApp. Garmin announced on Tuesday that WhatsApp is now available for free download from its Connect IQ store. The Meta-owned app will be available for select Garmin Fenix, Forerunner, Venus and Vívoactive smartwatches. This integration makes WhatsApp the only third-party messaging app available on Garmin smartwatches. 

Garmin is one of CNET’s leading makers of fitness trackers among runners and for sleep tracking. CNET recently tested a group of smartwatches to see which is the most accurate, and the Garmin Venu 4 earned the top honor for elite-level heart rate tracking on Android phones.

«By bringing a global messaging brand like WhatsApp to select Garmin smartwatches, we’re giving customers another meaningful way to stay connected — whether they’re training, exploring or simply on the move,» Susan Lyman, Garmin’s vice president of consumer sales and marketing, said in a statement.

Garmin smartwatch users will be able to read and respond to messages with the built-in keyboard on their watch screens, view incoming calls and accept or decline them, and view their chat history up to 10 messages.

The Kansas-based company uses end-to-end encryption to protect messages shared through the device.