Technologies

Why Amazon Is Giving Surprise Refunds for Years-Old Purchases (And If You’ll Get One)

Recent internal reviews at Amazon unleashed a wave of new refunds: Some are getting more than $1,000 back from purchases made up to 7 years ago.

Amazon buyers are reporting an influx of unexpected refunds from products they ordered months or even years ago, with one customer on LinkedIn saying he received a refund of $1,800 for a smart TV bought seven years ago. Others made similar comments about products bought long ago.

According to Bloomberg, the new refunds are because of changes Amazon made after an internal review. That review may be related to a 2023 consumer lawsuit by a group of Amazon shoppers who claimed that Amazon had reversed their legitimate return-related refunds.

A representative for Amazon told CNET that only a small number of customers would be affected.

«Following a recent internal review, we identified a very small subset of returns where we issued a refund without the payment completing, or where we could not verify that the correct item had been sent back to us so no refund was issued,» an Amazon representative said. «There is no action required from customers to receive the refunds, and we have fixed the payment issue.»

In its latest earnings call, Amazon reported a one-time expense of $1 billion connected to refunds that the company had not yet sent out. These earmarked funds could be responsible for the sudden updates that shoppers are now seeing regarding purchases as far back as 2018.

Read more: I’ve Been Tracking Tariff Price Impacts Every Day and Here’s What I’ve Found So Far

If you receive an email about a surprise refund from Amazon orders, it may be related to these changes Amazon has made behind the scenes. You may still want to confirm it’s not fraud by logging into your Amazon account or making a quick service call, especially if it’s a larger amount like a payment for a TV. Scammers may be taking advantage of this news, too, so be wary of any notification that asks you for financial information, which Amazon should already have.

Technologies

Today’s NYT Mini Crossword Answers for Friday, Jan. 23

Here are the answers for The New York Times Mini Crossword for Jan. 23.

Looking for the most recent Mini Crossword answer? Click here for today’s Mini Crossword hints, as well as our daily answers and hints for The New York Times Wordle, Strands, Connections and Connections: Sports Edition puzzles.

Need some help with today’s Mini Crossword? Hope you’re familiar with a certain blond actor (8-Across)! Read on for all the answers. And if you could use some hints and guidance for daily solving, check out our Mini Crossword tips.

If you’re looking for today’s Wordle, Connections, Connections: Sports Edition and Strands answers, you can visit CNET’s NYT puzzle hints page.

Read more: Tips and Tricks for Solving The New York Times Mini Crossword

Let’s get to those Mini Crossword clues and answers.

Mini across clues and answers

1A clue: Attach, as one plant to another
Answer: GRAFT

6A clue: Email button with a backward-facing arrow
Answer: REPLY

7A clue: Make very excited
Answer: AMPUP

8A clue: Two-time Best Actor nominee Nick
Answer: NOLTE

9A clue: Total dork
Answer: DWEEB

Mini down clues and answers

1D clue: Word that can precede piano, total or staircase
Answer: GRAND

2D clue: Cut again, as a lawn
Answer: REMOW

3D clue: Company whose logo has a bite taken out of it
Answer: APPLE

4D clue: Champagne glass
Answer: FLUTE

5D clue: Laid-back kind of personality
Answer: TYPEB

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Technologies

‘Is Microsoft Down?’ Outlook and Teams Go Dark in Widespread Outage

It’s not just you: Numerous Microsoft services weren’t working most of Thursday, and the outage is continuing.

Thursday has been a tough work day for many — or maybe, a great one, depending on how eager you are to access work-related programs. Microsoft services, including Outlook, Teams and Microsoft 365 are experiencing a significant outage that’s still going on as of early evening, Pacific time. Microsoft hasn’t announced an expected time when everything will be back up and running.

You can follow the official Microsoft 365 Status account on the social-media platform X, which has been regularly posting updates about the outage.

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The first post there, from 11:37 a.m. PT, said that the company was «investigating a potential issue impacting multiple Microsoft 365 services, including Outlook, Microsoft Defender and Microsoft Purview. Further information can be found in the admin center under MO1221364.»

The admin center is the dashboard for IT admins managing Microsoft 365 services.

You can also monitor Microsoft’s Service Health Status page. That page is noting that «users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services.»

A representative for Microsoft didn’t immediately respond to a request for comment.

Technologies

Ring’s Latest Feature Lets You Verify Shared Security Videos

With so many fake videos out there, the home-security company is adding a level of protection.

Popular home security brand Ring announced that videos shared from its devices can now be verified, so customers know they’re watching an authentic, unaltered video. Ring says the new verification process is similar to a security seal on a package or medicine bottle, indicating that no one has tampered with it.

The new feature is available starting Thursday, and it doesn’t matter which Ring device recorded the video. All videos downloaded directly from the Ring app are automatically verified and include a security seal for authenticity.

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When someone sends you a Ring video, you can now visit Ring’s verification page, paste the video link, and determine immediately whether the video is verified. The website doesn’t send your video anywhere. It stays locally on your device, and all verification checks happen within your browser. The verification website only accepts MP4 files, the format Ring videos are saved.

Videos downloaded before December 2025 or edited videos cannot be verified. Ring says that even minor adjustments, such as shaving a couple of seconds off the beginning or end of a video, or even adjusting brightness levels, will render it unverifiable.