Technologies

FTC Sues Over Uber One, Saying It ‘Deceived Consumers’

The agency accuses the ridesharing company of charging customers without consent and of making it difficult to cancel the service.

The Federal Trade Commission is suing the rideshare company Uber for what it’s calling deceptive business practices involving its Uber One subscription service. In a complaint filed in a San Francisco district court, the FTC cites instances where customers say they were charged for the service when they believed their subscriptions were canceled, or were not allowed to cancel their accounts easily.

Uber One costs $10 a month and allows users to get discounts, free delivery on Uber Eats and cash back, in addition to other perks.

However, the FTC says that customers who sign up for free trials have had difficulty canceling and have ended up with unexpected charges.

«Today, we’re alleging that Uber not only deceived consumers about their subscriptions, but also made it unreasonably difficult for customers to cancel,» FTC Chairman Andrew N. Ferguson said in a press release.

The complaint cites instances where it would take 23 screens and 32 actions to cancel an Uber One subscription.

An Uber spokesperson said that the company doesn’t sign up or charge consumers without their consent and that «cancellations can now be done anytime in-app and take most people 20 seconds or less.»

«We are disappointed that the FTC chose to move forward with this action,» the spokesperson told CNET, «but are confident that the courts will agree with what we already know: Uber One’s sign-up and cancellation processes are clear, simple, and follow the letter and spirit of the law.»

In an email, Uber contested points in the FTC’s complaint, saying that it discloses information about what customers will be charged. «Consumers who canceled were never charged additional fees,» it said.

Subscription services in the crosshairs

Subscription services have been a target for the FTC recently, as it has implemented rules requiring companies to make them simpler and easier to cancel. Last year, California passed a law requiring it to be as easy as a single click for consumers. The changes were, in large part, enacted to combat increasingly sophisticated ways that companies were keeping customers on the hook for paid services.

Expect to see more FTC action against companies that fail to follow the rules on subscriptions, says Syracuse University law professor Shubha Ghosh, who focuses on business, antitrust and intellectual property law.

«Very likely there will be more suits as the FTC, across administrations, seeks to address anticompetitive practices that harm consumers, especially practices that raise prices and limit consumer choices,» Ghosh told CNET. «Ticketmaster is one example. We may see actions against crypto and payday loans online.»

But don’t expect rewards from these FTC lawsuits if you feel you were taken advantage of by a subscription-based service. For customers, it’s not the same as a class action suit in which plaintiffs may get money from court-designated damages, Ghosh said.

«The FTC cannot recover restitution for consumers after the Supreme Court’s unanimous decision in [a 2021 case involving] AMG Management,» he said. «The FTC can change business practices, however, through injunctive relief under the Federal Trade Commission Act. The FTC can also obtain refunds for violations of the Fair Credit Reporting Act and the (Better Online Ticket Sales) Act.»

Technologies

Harvard Business Review Study Finds ‘AI Brain Fry’ Is Leaving Workers Mentally Fatigued

Study participants reported increased mental fatigue while using AI tools, but less burnout overall.

Workers who excessively use AI agents and tools at work are at increased risk of mental fatigue, according to a recent Harvard Business Review study. In certain industries, more than 25% of hired professionals report increased mental strain due to their role in AI oversight — though these professionals also generally experienced less burnout than peers who aren’t using AI.

This phenomenon — which the researchers refer to as «AI brain fry» — is described as a «‘buzzing’ feeling or a mental fog» that caused study participants to develop headaches and difficulty focusing and making decisions. Individuals pointed to being overwhelmed by large amounts of information and to frequent task switching as the reasons for these feelings.

Studied individuals experienced more brain fry when they utilized AI agents to manage a workload beyond their own cognitive capacity. When participants used AI to replace mundane, repetitive tasks, managing the growing number of tools led to increased mental fatigue.

Crucially, the study found that fewer individuals who used these AI agents reported workplace burnout.

The researchers predict that this is because burnout testing assesses emotional and physical distress. In contrast, they report, acute mental fatigue «is caused by marshalling attention, working memory and executive control beyond the limited capacity of these systems.»

These are the processes that are taxed when study participants use multiple AI tools in their workflow, according to the researchers.

The Harvard study identifies several business costs incurred by workers suffering from AI brain fry. The foremost consequence is that these individuals may end up making lower-quality decisions. «Workers in [the] study who endorsed AI brain fry experience 33% more decision fatigue than those who did not,» the study reports. Workers who report AI brain fry were also more likely to self-report making both minor and major errors at their jobs.

Another recent Harvard Business Review study similarly found that employees who use AI tools «worked at a faster pace, took on a broader scope of tasks and extended work into more hours of the day,» but warned that «workload creep can in turn lead to cognitive fatigue, burnout and weakened decision-making.»

Technologies

Today’s NYT Connections Hints, Answers and Help for March 11, #1004

Here are some hints and the answers for the NYT Connections puzzle for March 11, No. 1,004.

Looking for the most recent Connections answers? Click here for today’s Connections hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle, Connections: Sports Edition and Strands puzzles.

Once I spotted «ice cream» and «traffic» in today’s NYT Connections puzzle, I had the blue category all but filled in. But that purple category was even more bizarre than usual. Read on for clues and today’s Connections answers.

The Times has a Connections Bot, like the one for Wordle. Go there after you play to receive a numeric score and to have the program analyze your answers. Players who are registered with the Times Games section can now nerd out by following their progress, including the number of puzzles completed, win rate, number of times they nabbed a perfect score and their win streak.

Read more: Hints, Tips and Strategies to Help You Win at NYT Connections Every Time

Hints for today’s Connections groups

Here are four hints for the groupings in today’s Connections puzzle, ranked from the easiest yellow group to the tough (and sometimes bizarre) purple group.

Yellow group hint: Bring that back!

Green group hint: Fancy ____.

Blue group hint: Think of a certain shape.

Purple group hint: Sounds like…

Answers for today’s Connections groups

Yellow group: Steal.

Green group: Make nicer, with «up.»

Blue group: Kinds of cones.

Purple group: Pronoun homophones.

Read more: Wordle Cheat Sheet: Here Are the Most Popular Letters Used in English Words

What are today’s Connections answers?

The yellow words in today’s Connections

The theme is steal. The four answers are lift, palm, pinch and pocket.

The green words in today’s Connections

The theme is make nicer, with «up.» The four answers are dress, jazz, spiff and spruce.

The blue words in today’s Connections

The theme is kinds of cones. The four answers are ice cream, pine, snow and traffic.

The purple words in today’s Connections

The theme is pronoun homophones. The four answers are hee, mi, oui and yew.

Technologies

Today’s NYT Connections: Sports Edition Hints and Answers for March 11, #534

Here are hints and the answers for the NYT Connections: Sports Edition puzzle No. 534 for Wednesday, March 11.

Looking for the most recent regular Connections answers? Click here for today’s Connections hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle and Strands puzzles.

Today’s Connections: Sports Edition features a real mix of categories, but the yellow one came easily to this Seahawks fan. If you’re struggling with today’s puzzle but still want to solve it, read on for hints and the answers.

Connections: Sports Edition is published by The Athletic, the subscription-based sports journalism site owned by The Times. It doesn’t appear in the NYT Games app, but it does in The Athletic’s own app. Or you can play it for free online.

Read more: NYT Connections: Sports Edition Puzzle Comes Out of Beta

Hints for today’s Connections: Sports Edition groups

Here are four hints for the groupings in today’s Connections: Sports Edition puzzle, ranked from the easiest yellow group to the tough (and sometimes bizarre) purple group.

Yellow group hint: Super Bowl champs’ division.

Green group hint: Baseball stats.

Blue group hint: Stars on ice.

Purple group hint: You wear it around your waist.