Technologies
If You Were ‘Tricked’ Into an Amazon Prime Subscription, You Should Have Been Paid by Today
Amazon is paying $1.5 billion to people who mistakenly subscribed to Prime, and the first round of payments are due today.
Amazon Prime provides a lot of valuable benefits to its members, but the company’s registration practices for its premium subscription from 2019 to 2025 led to many customers accidentally subscribing to a service they didn’t want.
Amazon is now paying the price for that deception — the US Federal Trade Commission levied a massive $2.5 billion settlement on the company for its subscription tactics.
The majority of the settlement — $1.5 billion — has been earmarked to refund eligible subscribers, with the rest serving as a civil penalty. Amazon is also now legally required to provide a clear, obvious option to decline Prime, making it as easy to leave the service as it is to join.
Amazon isn’t admitting to shady behavior. «Amazon and our executives have always followed the law, and this settlement allows us to move forward and focus on innovating for customers,» Mark Blafkin, Amazon senior manager, said in a statement. «We work incredibly hard to make it clear and simple for customers to both sign up or cancel their Prime membership, and to offer substantial value for our many millions of loyal Prime members around the world.»
The online retail giant started sending out payments to eligible people in November and was supposed to conclude its initial automatic payments today, Dec. 24. Read on to learn more about Amazon’s settlement and what to do if you think you’re eligible for compensation but didn’t receive a payment.
Why did the FTC fine Amazon?
The FTC filed suit against Amazon, accusing the company of using «dark patterns» to nudge people into Prime subscriptions and then making it too hard to cancel. The FTC maintained Amazon was in violation of Section 5 of the FTC Act and the Restore Online Shoppers’ Confidence Act.
«Specifically, Amazon used manipulative, coercive or deceptive user-interface designs known as ‘dark patterns’ to trick consumers into enrolling in automatically renewing Prime subscriptions,» the FTC complaint stated.
Who’s eligible for Amazon’s payout?
Amazon’s legal settlement is limited to customers who enrolled in Amazon Prime between June 23, 2019, and June 23, 2025. It’s also restricted to customers who subscribed to Prime using a «challenged enrollment flow» or who enrolled in Prime through any method but were unsuccessful in canceling their memberships.
The FTC called out specific enrollment pages, including Prime Video enrollment, the Universal Prime Decision page, the Shipping Option Select page and the Single Page Checkout. To qualify for a payout, claimants must also not have used more than 10 Amazon Prime benefits in any 12-month period.
Customers who signed up via those challenged processes and did not use more than three Prime benefits within one year will be paid automatically by Amazon within 90 days. Other eligible Amazon customers will need to file a claim, and Amazon is required to send notices to those people within 30 days of making its automatic payments.
If you are eligible for the automatic payment, you should have received an email from Amazon by today explaining how to claim the money. You can be paid via PayPal or Venmo. If you prefer a paper check, don’t accept the digital payment. The FTC says Amazon will mail you a check that you must cash within 60 days.
How big will the Amazon payments be?
Payouts to eligible Amazon claimants will be limited to a maximum of $51. That amount could be reduced depending on the number of Amazon Prime benefits you used while subscribed to the service. Those benefits include free two-day shipping, watching shows or movies on Prime Video or Whole Foods grocery discounts.
Customers who qualify for the payments should have received them from Nov. 12 to Dec. 24, 2025.If you are eligible for compensation from Amazon but didn’t receive a payout, you’ll need to file a claim after Amazon starts the claim process. The FTC says it will update its Amazon settlement site once that process has begun.
Customers who did not use a challenged sign-up process but instead were unable to cancel their Prime memberships will also need to file claims for payment.
Technologies
Today’s NYT Connections: Sports Edition Hints and Answers for Dec. 25, #458
Here are hints and the answers for the NYT Connections: Sports Edition puzzle for Dec. 25, No. 458.
Looking for the most recent regular Connections answers? Click here for today’s Connections hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle and Strands puzzles.
Today’s Connections: Sports Edition has a real mix of categories, including one that’s all about a certain famous athlete. If you’re struggling with today’s puzzle but still want to solve it, read on for hints and the answers.
Connections: Sports Edition is published by The Athletic, the subscription-based sports journalism site owned by The Times. It doesn’t appear in the NYT Games app, but it does in The Athletic’s app. Or you can play it for free online.
Read more: NYT Connections: Sports Edition Puzzle Comes Out of Beta
Hints for today’s Connections: Sports Edition groups
Here are four hints for the groupings in today’s Connections: Sports Edition puzzle, ranked from the easiest yellow group to the tough (and sometimes bizarre) purple group.
Yellow group hint: Swing away!
Green group hint: What’s that on your bat?
Blue group hint: Catch the football.
Purple group hint: Lake Placid or Lillehammer.
Answers for today’s Connections: Sports Edition groups
Yellow group: Baseball bat materials.
Green group: Associated with George Brett.
Blue group: NFL rookie WRs.
Purple group: Olympic ____.
Read more: Wordle Cheat Sheet: Here Are the Most Popular Letters Used in English Words
What are today’s Connections: Sports Edition answers?
The yellow words in today’s Connections
The theme is baseball bat materials. The four answers are aluminum, ash, birch and maple.
The green words in today’s Connections
The theme is associated with George Brett. The four answers are 5, pine tar, Royals and third base.
The blue words in today’s Connections
The theme is NFL rookie WRs. The four answers are Burden, Egbuka, Golden and McMillan.
The purple words in today’s Connections
The theme is Olympic ____. The four answers are Games, rings, torch and village.
Don’t miss any of our unbiased tech content and lab-based reviews. Add CNET as a preferred Google source.
Technologies
Christmas Eve Gaming Crushed as Steam Goes Offline
Services related to the popular game hub seem to slowly be returning as of Wednesday afternoon.
Your Christmas Eve gaming session might not go as planned. Online gaming hub Steam went down on Wednesday. As of about 1:30 pm PT, the Steam store page was once again accessible, so services seemed to be coming back online.
The Steam outage appeared to begin mid-afternoon ET, according to Downdetector, which monitors site outages. (Disclosure: Downdetector is owned by the same parent company as CNET, Ziff Davis.)
A representative for Steam did not immediately respond to a request for comment.
As of Wednesday noon PT, Steam’s official X and Bluesky accounts hadn’t posted anything about the outage.
Gamers certainly noticed. «Steam down, Steam down!!!» wrote one Bluesky user.
Others commented on the bad timing just as gamers were enjoying time off or receiving gaming gifts. «‘You got a gift on Steam!’ oh cool ‘Steam is down’ oh cool,» wrote another Bluesky user.
Technologies
Best Prepaid Phone Plans for 2025
Is the cost of an unlimited phone plan more than you need? A prepaid plan with fixed costs could be a better choice.
The big carriers offer phone plans with unlimited data, perks — and higher costs. But some people just need a fixed amount of data, or they want to avoid the long-term commitments that traditional postpaid plans carry. A prepaid plan from carriers like Mint Mobile or US Mobile could be a better fit.
MOBILE DEALS OF THE WEEK
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$349 (save $450)
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$749 (save $250)
What is the best prepaid phone plan?
We field this question a lot and it would be great to point to one prepaid plan and say, «Get this one.» But as you’ve no doubt discovered, phone plans involve many factors. Which major cellular network — AT&T, T-Mobile or Verizon, which together cover nearly all of the US — is strongest in your area? Do you need unlimited data? How many people will be on your plan? That said, we have some biases: We prefer unlimited plans to those that meter wireless data by the gigabyte, but we rarely go for those with the most features. So, for example, check out US Mobile Unlimited Flex for a single line and Google Fi Wireless Unlimited Standard for multiple lines. Those are good places to start and as you read through the rest of our picks you’ll hopefully narrow in on the features and prices that best suit your needs.
Don’t miss any of our unbiased tech content and lab-based reviews. Add CNET as a preferred Google source.
Best unlimited prepaid plans for a single line
Pros
- Runs on Verizon’s network for «Warp» service, AT&T’s for its «Dark Star» or T-Mobile’s for «Light Speed»
- 10GB high-speed data, then unlimited at slower speed
- Taxes and fees are included in the sticker price
- 5GB of hotspot data
Cons
- Limited times you can switch networks free
- The Multi-Network add-on is available only in the Unlimited Premium plan
- Phone data slows to 1Mbps after high-speed data is used up
- Cheapest rate requires annual purchase
With the three major carriers in the US, you’re using their infrastructure, and if there aren’t any high-speed towers in your area, you’re out of luck. By contrast, US Mobile calls itself a Super Carrier because, without a network of its own, it rides those three networks. They’re given special names — no doubt to avoid advertising for the competition — and they break down like this: Dark Star is AT&T, Warp is Verizon and Light Speed is T-Mobile.
That sounds convoluted but it means you can switch to a better network for your area if needed without transitioning to an entirely new carrier. You still need to choose one but you get two free network transfers and then pay $2 per transfer if you want to switch again after that — it’s a good way to see which one works best in your area.
OK, to be fair, it can get more convoluted, depending on the network. Dark Star data speeds are at a reduced priority (dubbed QCI 9) in times of network congestion; for an additional $12 a month you can bump that up to a higher priority (QCI 8). With the Warp level, data speeds are at QCI 9 as of Aug. 18, 2025, with the ability to pay more for a QCI-8 add-on; plans in place before then are grandfathered at the QCI 8 speed. The Light Speed level is even higher priority at QCI 7.
The Unlimited Flex plan gives you 10GB of high-speed data, then unlimited at 1Mbps, for just $17.50 a month if you purchase an annual plan (otherwise it’s $25 a month). Hotspot data is 5GB and then unlimited but throttled to 8Mbps and then 600Kbps if you use more than 200GB within a month. International calls and texts from inside the US are included, but if you’re traveling you’ll need to buy add-on roaming packages costing either $15 (1GB, 150 minutes, 150 texts) or $30 (5GB, 500 minutes, 500 texts).
Why we like it
It’s an inexpensive plan with taxes and fees rolled into the price, plus you get the ability to surf among the major carrier networks to find the one that works best for your area.
Who it’s best for
Someone looking for a simple phone line who doesn’t expect to use much data.
Who shouldn’t get it
If you’re frequently away from Wi-Fi, that data could go by in a hurry. It’s also not a great option if you need consistently high speeds or you don’t want the complexity of choosing one of the three networks.
Customer service options
• Online: US Mobile
• Phone: 878-205-0088
• Store: n/a
• App: US Mobile iOS, Android
Pros
- Runs on Verizon’s network
- Unlimited hotspot data
- Unlimited talk and text to Mexico and Canada
- Taxes and fees are factored into the sticker price
Cons
- Best pricing requires a full year commitment and limited to new customers
- No access to fastest 5G Ultra Wideband network
- Cheapest rate requires promo code and multi-month commitment
- No phone support, although the company touts 24/7 access to «human assistance» via chat
If Verizon’s network is strongest in your area, Visible by Verizon’s single-named Visible plan is a competitive option at $25 a month when paying monthly. You can cut that down to almost $22 by prepaying for an entire year at $275, but even that turns out to not be the best option. When you sign up for 26 months on the monthly plan as a new member, use code SWITCH26 at checkout to knock the price down to $19 a month. You need to stick with Visible for the full consecutive 26 months without switching plans to keep that rate or else it goes back to $25 (which is still cheaper than many competitors). (Visible swaps their discount codes on a regular basis, so check the site for the latest deals.)
For that price you get unlimited talk, text and data on Verizon’s 4G LTE and 5G networks but not at the fastest 5G Ultra Wideband speeds even if your phone supports it. Hotspot data is also unlimited but capped at 5Mbps speeds. Calls and texts to Mexico and Canada while you’re in the US are unlimited, too; if you’re traveling, Visible’s Global Pass costs $5 a day in Mexico, Canada, Puerto Rico and US Virgin Islands, or $10 a day for 2GB of data in more than 140 countries.
Why we like it
Unlimited data, even if it’s not at the highest 5G and hotspot speeds, is still worthwhile for the price.
Who it’s best for
Customers in strong Verizon coverage areas who want to save money.
Customer service options
• Online: Visible Help Center
• Phone: n/a, live chat only
• Store: n/a
• App: Visible iOS, Android
Best prepaid data plan for multiple lines and families
Pros
- Runs on T-Mobile’s network
- Can add Samsung or Google cellular smartwatches at no extra charge
- Includes hotspot data
- Free international calls to Mexico and Canada
Cons
- High-speed hotspot data counts toward monthly high-speed data use
- Taxes and fees not included
- No international data
Looking at the Google Fi Wireless plans, the Ultimate Essentials stands out for a group of four lines by coming in at $90, or just $23 per person for a month (plus taxes and fees). That’s the inexpensive pick but not necessarily the value choice. For just $10 more at $100 for four lines, the Unlimited Standard plan includes 50GB of high-speed data, 25GB of hotspot tethering and free calls to Canada and Mexico for each line. On compatible phones, you get 5G access for unlimited talk and text, which is largely carried by T-Mobile’s network.
Not so great is the drop-off of data speeds after you’ve exhausted the 50GB of high-speed data — then the service crawls at 256kbps for the rest of the month. You can pony up $10 per gigabyte to get back into the fast lane if needed but that can get expensive real quick. Also, that 25GB of high-speed hotspot data counts toward the 50GB of fast data.
Why we like it
Compared with similarly priced prepaid plans by Metro or Cricket, Google Fi Wireless comes out ahead at the same price with its 50GB of high-speed data and hotspot feature.
Who it’s best for
It’s an affordable plan for a family with average data needs.
Who shouldn’t get it
People who frequently stream video or primarily use cellular data instead of local Wi-Fi.
Customer service options
• Online: Google Fi Wireless
• Phone: 844-825-5234
• Store: n/a
• App: Google Fi
Best prepaid plans for perks
Pros
- Runs on T-Mobile’s network
- 25GB hotspot data
- Amazon Prime included
- 5-year price guarantee
- Taxes and fees are factored into the sticker price
Cons
- No streaming video option other than Prime Video included with the Amazon Prime membership
The Metro $60/mo with AutoPay prepaid plan is the most expensive unlimited option from the T-Mobile owned service, but it’s also where most of the perks live. If you’re in an area where T-Mobile offers the best signal, this plan has a lot to tempt you. (Metro abandoned its previous naming scheme in favor of titling its plans based on the cost; this one used to be called the Metro Flex Unlimited Plus.)
First, the basics: For $60 a month for a single line or $140 a month for four lines (with a fourth line free deal), you get unlimited 5G data, unlimited talk and text and 25GB of hotspot data. That 5G data will be throttled if you burn through more than 70GB a month, but you won’t be capped. The plan also has T-Mobile’s 5-year price guarantee that covers talk, text and data.
In terms of perks, we chose to highlight this plan for a couple of reasons. It includes Amazon Prime, typically a $15 a month charge, as well as a 100GB Google One membership (a $2 a month value), along with T-Mobile Tuesdays and the company’s Scam Shield service for filtering unwanted calls and texts. Aside from Amazon Prime video, no other streaming services are bundled in. If you already have a cellular-capable smartwatch or tablet, you can add it for $5 a month.
Granted, these perks appeal to a narrow slice of customers — T-Mobile coverage, Amazon Prime and Google One — but if that fits your needs, it’s a good deal.
Why we like it
Amazon Prime is a big addition that can save $180 a year, plus perks like T-Mobile Tuesdays.
Who it’s best for
People in a strong T-Mobile coverage area that also subscribe to Amazon Prime.
Who shouldn’t get it
If you’re in an area where Verizon or AT&T networks give better performance, look for a different plan.
Customer service options
• Online: Metro Support
• Phone: 1-888-8metro8 (863-8768)
• Store: Store locator
• App: Metro app
Pros
- Runs on Verizon’s network
- Unlimited hotspot data
- Disney Plus Premium included
- 5-year price guarantee
- Taxes and fees are factored into the sticker price
Cons
- Capped international roaming data amount
Surprisingly few prepaid plans offer many perks, presumably choosing to streamline options in order to reach the lowest price. If you’re looking for extras like streaming content, and you live in an area where Verizon’s coverage is strongest, look at the Total Wireless 5G Plus Unlimited prepaid plan.
This plan is the most expensive of the Total Wireless plans at $60 a month for a single line or $120 a month for four lines. But that’s less expensive than our other prepaid perks pick for four lines, Metro’s $60/mo with AutoPay (which becomes «$140/mo with AutoPay»), and it includes Disney Plus Premium, a $20 a month value. Taxes and fees are also included in the cost of the plan.
The plan includes unlimited 5G data that parent company Verizon says will not be slowed down after a fixed number of gigabytes used. That 5G data is also accessed using the speedier 5G Ultra Wideband if your device supports it. You’ll also get unlimited hotspot data, though at speeds up to 5 Mbps. International calling is free to more than 85 destinations and texting is free to more than 200 locations as long as you’re residing in the US, Puerto Rico or US Virgin Islands. When visiting Canada, Mexico or 15 other countries, data roaming is possible up to a 10GB roaming allotment.
Why we like it
It’s less expensive than our prepaid perks runner-up, doesn’t throttle data, has unlimited hotspot data and includes Disney Plus.
Who it’s best for
People in strong Verizon coverage areas who want to bundle Disney Plus.
Who shouldn’t get it
Someone in an area not well served by Verizon’s network, or if you don’t care about the Disney Plus addition.
Customer service options
• Online: Total Wireless Support
• Phone: 1-866-663-3633 or text 611611
• Store: Store locator
• App: Total Wireless app
Best prepaid plan without data
Pros
- Runs on T-Mobile’s network
- Free talk and text
Cons
- Need to use the TextNow app to call and text
- App has ads
- Minimal cellular data
- No access to services like WhatsApp, iMessage or FaceTime over cellular
- Adding data is pricey
Today’s phones are so data-consuming that it’s hard to imagine not using any data at all. And yet that’s pretty close to what you’d be using with TextNow’s Essential Data plan, which includes just 350MB (yes, megabytes) and costs… nothing. Well, there’s a $5 fee for purchasing a SIM, but otherwise the service is free.
The catch is that calls and texts happen inside the TextNow app, not in the phone, messages, WhatsApp or other communications app that uses data. And because you’re locked into the app, you’re also served ads. TextNow uses T-Mobile’s network for wireless access. If you do need data access, TextNow has «passes» you can purchase, like a 99-cent hour pass that includes 300MB of high-speed data and then unlimited at 2G speeds, or a $5 day pass with 2GB of high-speed data and then unlimited 2G data. There’s also a $40 month pass with 10GB of high-speed data and no ads, but if you’re spending that much, it makes sense to go with a cheaper plan from another provider with more options.
Why we like it
Aside from the fee for purchasing a SIM and putting up with ads, it’s hard to beat free.
Who it’s best for
Someone who rarely needs to use a phone, or has a basic phone as a backup or burner.
Who shouldn’t get it
In reality, most people will avoid this plan because of how we use phones these days centers around data.
Customer service options
• Online: TextNow Help
• Phone: n/a
• Store: n/a
• App: TextNow app
Best prepaid plans with fixed data
Pros
- Runs on T-Mobile’s network
- More data than some comparably priced plans from other prepaid rivals
- Free calling to Canada, Mexico and the UK
Cons
- Best pricing often requires a full year commitment or is limited to new customers
- Hotspot data comes out of monthly allotment
Despite the fact that we think most everyone can benefit from having an unlimited data plan, sometimes that’s just too much data and too much expense. When you aren’t streaming movies or checking social media frequently (away from Wi-Fi), a limited amount of data on a plan can be just the right amount.
Mint Mobile’s 15GB Plan costs as little as $20 a month when you pay up front for a year or take advantage of a three-month new customer offer. For that price you get unlimited talk and text using T-Mobile’s 5G/4G LTE network and the 15GB of high-speed data (then slower unlimited data if you blow past that allotment). It also includes free calling to Canada, Mexico and the UK, as well as 10GB of hotspot data (which comes out of the 15GB total).
Why we like it
With T-Mobile’s network as the backbone, Mint Mobile’s plan offers many of the same features as the larger carrier, but at a reduced, affordable prepaid scale.
Who it’s best for
People who want the features of most mobile plans but won’t use much data.
Who shouldn’t get it
Someone who obsesses over data use or is concerned about hitting the 15GB limit.
Customer service options
• Online: Mint Mobile Help Center
• Phone: 800-683-7392
• Store: n/a
• App: Mint Mobile
Pros
- Cheap rate for 2GB of data
- Runs on Verizon’s network for «Warp» service, AT&T’s for its «Dark Star» or T-Mobile’s for «Light Speed»
- 2GB high-speed data
- Taxes and fees are included in the sticker price
Cons
- Limited times you can switch networks free
- International calling is a separate add-on
- Cheapest rate requires annual purchase
It’s easy to get wrapped up in unlimited data plans and streaming perks, but some people just need a way to connect to their friends and family with a little bit of data to get them through the month. If you’re usually connected to Wi-Fi or need a phone line just for emergencies, the US Mobile Light Plan is the most affordable option.
The plan includes unlimited talk and text and 2GB of premium data. If you prepay for a year, it costs $96, including taxes and fees, which breaks down to $8 a month. (You can choose to pay monthly at $10 a month.) Did 2GB turn out to be too little data? You can add a Top Up for $2 per gigabyte.
US Mobile’s approach is to use all three major carriers’ infrastructure, and you choose which one is the best in your area. They’re given special names – no doubt to avoid advertising for the competition – and they break down like this: Dark Star is AT&T, Warp is Verizon and Light Speed is T-Mobile. If you want to switch to another, you can do so up to two times free and then after that with a $2 Network Transfer charge.
Why we like it
The cost is low and you can jump onto whichever carrier’s network is strongest in your area.
Who it’s best for
Someone looking for a simple phone line who doesn’t expect to use much data.
Who shouldn’t get it
If you’re frequently away from Wi-Fi, that data could go by in a hurry. It’s also not a great option if you need consistently high speeds, or you don’t want the complexity of choosing one of the three networks.
Customer service options
• Online: US Mobile
• Phone: 878-205-0088
• Store: n/a
• App: US Mobile iOS, Android
Best prepaid plans compared
| Plan | Cost 1 line (AutoPay) | Cost 4 lines (AutoPay) | High-speed data | Hotspot data limit | Price guarantee | Max number of lines | Streaming resolution | |
|---|---|---|---|---|---|---|---|---|
| US Mobile | Unlimited Flex | $17.50 | n/a | 10GB | 5GB | n/a | Unlimited | 480p (SD) |
| Visible | Visible | $19 | n/a | Unlimited | 15GB | n/a | n/a | 480p (SD) |
| Google Fi Wireless | Unlimited Standard | $50 | $100 | 50GB | 25GB | n/a | 6 | 480p (SD) |
| Metro | $60/mo with AutoPay | $60 | $140 | Unlimited | 25GB | 5 years | 4 | 1080p (HD) |
| Total Wireless | 5G Plus Unlimited | $60 | $120 | Unlimited | Unlimited | 5 years | 5 | 480p (SD) |
| TextNow | Essential Data | Free | n/a | 350MB | n/a | n/a | n/a | n/a |
| Mint Mobile | 15GB | $20 | n/a | 15GB | 10GB | n/a | n/a | 480p (SD) |
| US Mobile | Light Plan | $8 | n/a | 2GB | n/a | n.a | 1 | 480p (SD) |
Recent updates
Visible runs special offers on its regular Visible plan, so we’ve included the latest offer code. However, the company changes its deals frequently, so be sure to check for the latest one.
Metro changed the names of its plans. Instead of the marketing-heavy «Metro Flex Unlimited Plus» title, the plan is now the more descriptive «Metro $60/mo with AutoPay» — maybe not as interesting, but more straightforward.
We used to recommend Metro’s Heritage plan that was a little cheaper for perks, but that option is now gone.
The Total Wireless 5G Plus Unlimited plan is a new addition to this list.
US Mobile changed the network priority level of its Warp (Verizon) level as of Aug. 18, 2025 to QCI 9 instead of the higher-priority QCI 8. However, anyone on Warp before that date keeps the QCI 8 designation.
Factors to Consider
A wireless carrier saying it offers 5G is like me saying I have a car. Good for me — but what make and model is it? Does it run reliably? Can it actually get up to the top speed on the speedometer or will it sputter when I try to merge onto the freeway? And could I have gotten the same performance if I’d paid less for a model without extras like heated seats and a TruCoat sealant?
As you’re evaluating carriers, keep the following things in mind.
Know your area
Wireless coverage can make or break a plan. If you aren’t getting reliably fast connections, or if calls often drop or aren’t picked up, then you could be paying for more than you’re getting. Fortunately, most areas of the US are blanketed by some type of cellular coverage, so there aren’t as many dead zones as there used to be. (And now satellite service is starting to fill those holes.) The major companies are also putting a lot of money and effort into broadening their coverage.
On the other hand, even in a dense area, one carrier’s network may be stronger than another’s, or signals could be reduced because of interference. So the best approach is to ask friends or family members which services they use and if the quality is acceptable. You can also test-drive services to see how your devices work in your area. (See the FAQ below for more on how reliable coverage maps can be.)
Know your deals and discounts
One other thing to keep in mind: discounts. All the carriers offer additional discounts you could be eligible for, depending on your employer, military status, student status or age. Usually these apply to postpaid plans, not prepaid ones, but it’s worth checking them out.
First responders, military members, veterans, nurses and teachers can get discounts on every major carrier. Verizon has discounts for students, while T-Mobile’s Work perk could knock 15% off the monthly price of an Experience More or Experience Beyond plan, with AT&T offering a similar program for its Unlimited Premium PL plan. AT&T also has a promotion for teachers that offers 25% off its latest unlimited plans.
If you’re 55 or older, you may also be eligible for a discounted plan: T-Mobile offers discounted plans nationwide for as low as $55 a month for two lines, and Verizon and AT&T offer similar options but only for Florida residents.
It’s also worth noting that on their websites, some carriers sometimes advertise different rates geared toward switchers, for example if you bring your own phone (not trade in and finance a new one on an installment plan). Our recommendations reflect the actual rate outside of these very specific promotions.
How we test
Picking a wireless plan and carrier is a very individualized process. What works for you and your family’s needs may be vastly different from what your friends or neighbors are looking for. Even geographically, some areas have better AT&T coverage while others work best on Verizon or T-Mobile. The picks we make are based on more than a decade of covering and evaluating wireless carriers, their offerings and overall performance.
Specifically, we take into account coverage, price/value and perks.
Coverage
Because all three major providers cover most of the country with good 4G LTE or 5G, this is largely a toss-up on a macro level. It’s why we recommend a variety of eSIM options for figuring out what works best for you in your particular location, so you can best decide what’s right for you. Looking at coverage maps on each provider’s website will likely show that you get good coverage even if your experience isn’t full bars or the fastest speeds.
Price/value
Value is factoring in the total experience you might get, such as how much high-speed data you get and what’s included in the sticker price. We also take into account whether a plan includes typical taxes and fees, or whether those are charged separately, inching your monthly bill higher.
Perks
Perks are add-ons beyond the core components of wireless service (talk, text and data). This could range from bundling in or discounting on streaming services to extra hotspot data or the ability to use your phone internationally.
Prepaid phone plan FAQ
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