Technologies

Were You ‘Tricked’ Into an Amazon Prime Subscription? You Might Be Owed Part of a $2.5B Settlement

Consumers who were «tricked» into a Prime subscription and unable to cancel could see a payout. Here’s who qualifies, and how much you might receive.

Amazon used to make it easy to sign up for a Prime subscription — but very difficult to cancel. From tricky shipping options to Prime Video, plenty of customers wound up with a subscription they didn’t want, and now Amazon is paying the price. In September, the US Federal Trade Commission dropped a massive $2.5 billion settlement on the company for its deceptive subscription tactics.

This isn’t just a slap on the wrist. A whopping $1.5 billion is earmarked to refund eligible subscribers, with the rest serving as a civil penalty. Amazon is now legally required to provide a clear, obvious option to decline Prime, making it as easy to leave the service as it is to join.

Amazon isn’t admitting to any shady behavior. «Amazon and our executives have always followed the law, and this settlement allows us to move forward and focus on innovating for customers,» Mark Blafkin, Amazon senior manager, said in a statement. «We work incredibly hard to make it clear and simple for customers to both sign up or cancel their Prime membership, and to offer substantial value for our many millions of loyal Prime members around the world.»

Don’t miss any of our unbiased tech content and lab-based reviews. Add CNET as a preferred Google source.

Why did the FTC file a lawsuit against Amazon?

The FTC filed suit against Amazon, accusing the company of using «dark patterns» to nudge people into Prime subscriptions and then making it too hard to cancel. The FTC maintained Amazon was in violation of Section 5 of the FTC Act and the Restore Online Shoppers’ Confidence Act.

«Specifically, Amazon used manipulative, coercive or deceptive user-interface designs known as ‘dark patterns’ to trick consumers into enrolling in automatically renewing Prime subscriptions,» the FTC complaint stated.

Who’s eligible for Amazon’s payout?

Amazon’s legal settlement is limited to customers who enrolled in Amazon Prime between June 23, 2019, and June 23, 2025. It’s also restricted to customers who subscribed to Prime using a «challenged enrollment flow» or who enrolled in Prime through any method but were unsuccessful in canceling their memberships.

The FTC called out specific enrollment pages, including Prime Video enrollment, the Universal Prime Decision page, the Shipping Option Select page and the Single Page Checkout. To qualify for a payout, claimants must also not have used more than 10 Amazon Prime benefits in any 12-month period.

Customers who signed up via those challenged processes and did not use more than three Prime benefits within one year will be paid automatically by Amazon within 90 days. Other eligible Amazon customers will need to file a claim, after Dec. 23, and Amazon is required to send notices to those people within 30 days of making its automatic payments.

Customers who did not use a challenged sign-up process but instead were unable to cancel their memberships will also need to file claims for payment.

How big will the Amazon payments be?

Payouts to eligible Amazon claimants will be limited to a maximum of $51. That amount could be reduced depending on the number of Amazon Prime benefits you used while subscribed to the service. Those benefits include free two-day shipping, watching shows or movies on Prime Video or Whole Foods grocery discounts.

Customers who qualify for the payments should receive them by Dec. 24.Customers outside the US aren’t eligible for the payout.

Technologies

SXSW 2026 Updates: What We Expect on Tech and Culture From Austin

Technologies

Uber May Soon Let You Book a Zoox Robotaxi in Las Vegas and LA

Amazon-owned Zoox hopes to start offering paid robotaxi rides to regular riders sometime this year. Right now, the rides are free.

No steering wheel, no pedals, no problem. Zoox announced Wednesday that it’s partnering with Uber to make its robotaxis available on the ride-hailing company’s app in Las Vegas and Los Angeles, pending US government approval.

The multiyear partnership, announced by Zoox and Uber on Wednesday, would enable Uber customers to get rides on Zoox robotaxis in Vegas this summer and in LA in 2027. After the partnership launches, the app will match riders with robotaxis on eligible trips, Uber said in a statement. Zoox will also offer rides on its robotaxis through its own app, so customers can use either the Uber or Zoox app to ride in the vehicles.

Uber CEO Dara Khosrowshahi called Zoox an «ideal partner» in a statement.

«The Zoox robotaxi is unlike any othervehicle on the planet — it was purpose-built from the ground up to deliveran extraordinary experience,» Khosrowshahi said. «Zoox’scommitment to safety and their advanced autonomous driving technology makethem an ideal partner. We’re thrilled to work together to introduce moreriders to the future of mobility.»

Zoox, founded in 2014 and acquired by Amazon in 2020, currently offers free rides in Las Vegas and San Francisco during its demonstration phase of service. The company said its robotaxis have logged more than 1 million miles for more than 300,000 riders.

Zoox is also conducting tests in six other cities — Seattle, Miami, Los Angeles, Atlanta, Washington, DC, and Austin, Texas — and announced earlier this week that Dallas and Phoenix are next. Only people in San Francisco and Las Vegas can currently get test rides through the Zoox app.

«We’re taking a measured, step-by-step approach by starting small, learning quickly, and scaling responsibly,» Zoox said in its announcement Wednesday. «This partnership with Uber will mirror that approach, beginning with a controlled deployment with the potential to expand as we refine our operations, technology, and customer experience.»

No steering wheel

The Zoox is a fully autonomous vehicle that can carry up to four passengers (PDF). It has no steering wheel, no accelerator or brake pedals, and is bidirectional, meaning it can go forward and reverse by simply switching which end of the car is considered the front. There are touchscreens and emergency call buttons. Zoox had early issues with erratic braking that caused injuries and a crash, but addressed the issue through software updates during the ensuing investigation by the National Highway Traffic Safety Administration.

CNET’s Abrar Al-Heeti caught a ride in a Zoox in Las Vegas. She said she felt «oddly at ease as I watch a stream of cars, chain restaurants and desert landscape flash past the windows.»

Before it can start making money on its robotaxi rides, Zoox must get an exemption from the Federal Motor Vehicle Safety Standards. NHTSA is now accepting public comments on Zoox’s application for the exemption — you can post a comment here until April 10.

Zoox is seeking eight federal vehicle safety exemptions, including from rules requiring windshield wipers and windshield defrosting systems, TechCrunch reported.

Waymo is currently the main player in the US robotaxi market, with fully autonomous service in 10 US cities. But several other companies are looking to ramp up their self-driving presence this year, including Zoox, Tesla and Uber. That market expansion aligns with a Goldman Sachs forecast that more than 35,000 robotaxis will operate in the US in 2030, up from 1,500 currently. That would represent 8% of the rideshare market, with traditional human-driven rideshare comprising the other 92%.

Uber has partnerships with 25 other robotaxi services around the world, primarily Waymo — you can use the Uber app to get Waymo rides in Atlanta and Austin — and China’s Baidu, which will be testing self-driving rides in London this year.

Technologies

Today’s NYT Connections Hints, Answers and Help for March 12, #1005

Here are some hints and the answers for the NYT Connections puzzle for March 12 No.1,005.

Looking for the most recent Connections answers? Click here for today’s Connections hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle, Connections: Sports Edition and Strands puzzles.

I spotted a couple of the categories in today’s NYT Connections puzzle, but the fact that I don’t take a lot of gym classes hurt my knowledge. You avid exercisers will have an advantage today. Read on for clues and today’s Connections answers.

The Times has a Connections Bot, like the one for Wordle. Go there after you play to receive a numeric score and to have the program analyze your answers. Players who are registered with the Times Games section can now nerd out by following their progress, including the number of puzzles completed, win rate, number of times they nabbed a perfect score and their win streak.

Read more: Hints, Tips and Strategies to Help You Win at NYT Connections Every Time

Hints for today’s Connections groups

Here are four hints for the groupings in today’s Connections puzzle, ranked from the easiest yellow group to the tough (and sometimes bizarre) purple group.

Yellow group hint: Beach time.

Green group hint: This way, then that way.

Blue group hint: Workout time.

Purple group hint: Chirp!