Technologies

Got ‘Tricked’ Into an Amazon Prime Subscription? You Could Be Owed Part of $2.5 Billion

Learn who qualifies for the Amazon FTC settlement and how much money you might receive.

If you’ve ever clicked a button on Amazon and accidentally signed up for Prime, or felt like you needed a map to find the cancellation page, you aren’t crazy. You were being played. The Federal Trade Commission just validated your frustration by hitting Amazon with a historic $2.5 billion settlement over its deceptive subscription tactics.

This isn’t just a slap on the wrist; it’s a massive payout. A whopping $1.5 billion is earmarked to refund eligible subscribers, with the rest serving as a civil penalty. Amazon is now legally required to stop the games, meaning they have to give you a clear, obvious option to decline Prime and make leaving the service as easy as joining.

Of course, Amazon isn’t admitting to any shady behavior. «Amazon and our executives have always followed the law, and this settlement allows us to move forward and focus on innovating for customers,» Mark Blafkin, Amazon senior manager, said in a statement. «We work incredibly hard to make it clear and simple for customers to both sign up or cancel their Prime membership, and to offer substantial value for our many millions of loyal Prime members around the world.»

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Why did the FTC file a lawsuit against Amazon?

The FTC filed suit against Amazon accused the company of using «dark patterns» to nudge people into Prime subscriptions and then making it too hard to cancel. The FTC maintained Amazon was in violation of Section 5 of the FTC Act and the Restore Online Shoppers’ Confidence Act.

«Specifically, Amazon used manipulative, coercive or deceptive user-interface designs known as ‘dark patterns’ to trick consumers into enrolling in automatically renewing Prime subscriptions,» the FTC complaint states.

Who’s eligible for Amazon’s payout?

Amazon’s legal settlement is limited to customers who enrolled in Amazon Prime between June 23, 2019, and June 23, 2025. It’s also restricted to customers who subscribed to Prime using a «challenged enrollment flow» or who enrolled in Prime through any method but were unsuccessful in canceling their memberships.

The FTC called out specific enrollment pages, including Prime Video enrollment, the Universal Prime Decision page, the Shipping Option Select page and the Single Page Checkout. To qualify for a payout, claimants must also not have used more than 10 Amazon Prime benefits in any 12-month period.

Customers who signed up via those challenged processes and did not use more than three Prime benefits within one year will be paid automatically by Amazon within 90 days. Other eligible Amazon customers will need to file a claim, and Amazon is required to send notices to those people within 30 days of making its automatic payments.

Customers who did not use a challenged sign-up process but instead were unable to cancel their memberships will also need to file claims for payment.

How big will the Amazon payments be?

Payouts to eligible Amazon claimants will be limited to a maximum of $51. That amount could be reduced depending on the number of Amazon Prime benefits you used while subscribed to the service. Those benefits include free two-day shipping, watching shows or movies on Prime Video or Whole Foods grocery discounts.

Customers who qualify for the payments should receive them by Dec. 24.Customers outside the US aren’t eligible for the payout.

Technologies

AI Brings Val Kilmer Back to the Big Screen a Year After His Death

Kilmer’s estate approves plans to use generative AI to resurrect the late actor for a role in the historical drama As Deep As the Grave.

Actor Val Kilmer died in 2025, but he’ll be seen in an upcoming movie he didn’t live to film. The historical archaeologist drama As Deep As the Grave will include an AI version of the actor who died at age 65 after a battle with throat cancer. It’s not the first time we’ve seen studios use AI this way, but it could be the most successful.

Director and writer Coerte Voorhees revealed to Variety on Wednesday that he would use AI to bring Kilmer’s likeness back to play Father Fintan, a Native American priest.

As Deep As the Grave tells the true story of an archaeologist couple who worked with the Navajo people in the 1920s to learn about America’s very first civilizations. Voorhees says that Kilmer agreed to play the role five years ago, but the actor’s struggles with throat cancer made him unable to complete work on it. There’s no date yet for the film’s release.

Hollywood actors have increasingly found themselves at odds with generative AI, a technology that has rapidly begun to infiltrate nearly every aspect of the entertainment industry. From writing scripts to generating digital likenesses of actors’ faces and voices, AI now has the ability to replicate performances with striking realism. In some instances, studios have gone even further, creating entirely new AI «actors» who can perform without ever stepping onto a set. This has raised complex questions about consent, compensation, and creative ownership, as performers grapple with the reality that their identities and craft can now be reproduced, modified, or even replaced by algorithms.

These attempts have been strongly opposed by the SAG-AFTRA labor union representing entertainers, which has been engaged in strikes against video game companies and is currently in precarious negotiations with film and TV studios. The labor guild has certain protections against generative AI following a strike that lasted more than 100 days, including requirements for clear consent and fair compensation. The current negotiations would expand these protections.

A SAG-AFTRA representative didn’t immediately respond to a request for comment.

Voorhees says that Kilmer’s children approve of this AI resurrection.

«[Kilmer] always looked at emerging technologies with optimism as a tool to expand the possibilities of storytelling,» his daughter, Mercedes Kilmer, said in a statement, according to Variety. «This spirit is something that we are all honoring within this specific film, of which he was an integral part.»

Technologies

Today’s NYT Mini Crossword Answers for Thursday, March 19

Here are the answers for The New York Times Mini Crossword for March 19.

Looking for the most recent Mini Crossword answer? Click here for today’s Mini Crossword hints, as well as our daily answers and hints for The New York Times Wordle, Strands, Connections and Connections: Sports Edition puzzles.

Need some help with today’s Mini Crossword? It’s a pretty easy one today, but we’ve got all the answers in case you’re stumped. And if you could use some hints and guidance for daily solving, check out our Mini Crossword tips.

If you’re looking for today’s Wordle, Connections, Connections: Sports Edition and Strands answers, you can visit CNET’s NYT puzzle hints page.

Read more: Tips and Tricks for Solving The New York Times Mini Crossword

Let’s get to those Mini Crossword clues and answers.

Mini across clues and answers

1A clue: Ghost’s word
Answer: BOO

4A clue: Magician’s «And just like that, it’s gone!»
Answer: POOF

5A clue: With 7-Across, it’s full of stars
Answer: NIGHT

6A clue: White bills in Monopoly
Answer: ONES

7A clue: See 5-Across
Answer: SKY

Mini down clues and answers

1D clue: Score of 4 on a par 3
Answer: BOGEY

2D clue: ___ and aahs
Answer: OOHS

3D clue: Frequently, in poetry
Answer: OFT

4D clue: Like the sands of Harbour Island, Bahamas
Answer: PINK

5D clue: Dissenting votes
Answer: NOS

Technologies

Customers Prefer Apps Over Websites for Wireless and Home Internet Service

Easier logins are a key reason customers are happier with apps, according to the J.D. Power study.

When you last checked your mobile or home internet bill, did you reach for your phone or sit down with your laptop or desktop computer? According to a new J.D. Power study, people would rather access their accounts via apps than websites. And that preference is especially strong when it comes to telecom companies such as mobile carriers and home internet providers (which increasingly overlap).

According to the 2026 US Telecom Digital Experience Study, surveyed customers gave app login an average satisfaction score of 681 for wireless carriers and 689 for internet service providers (out of 1,000 points). Website login trailed those by 38 points and 42 points, respectively. J.D. Power gathered evaluations from 12,082 customers of eight internet providers and 14 wireless carriers.

Biometric logins were a major factor in the decision. When accessing an account, there are always one or more layers of authentication just to get in. An app tends to speed you through the door using face or finger recognition to sign in or load a passkey.

Built-in services like Apple’s Passwords app can also use biometrics to unlock and fill in saved credentials in websites, but the experience isn’t as smooth. J.D. Power noted that maintenance issues and slow responsiveness also derail the website login experience across both segments.

This helps explain why carriers have invested heavily in improving their apps. For one, T-Mobile’s T-Life app is increasingly the central point of customer interaction. And AT&T just this week rolled out a new app — named simply AT&T — that is a single resource for its mobile and broadband customers.

AT&T’s Jeff Dixon, assistant vice president of Digital Product Management and Development, emphasized the importance of speed in the company’s app overhaul.

«We did focus on performance to make it snappy throughout,» he said, noting extensive architectural work on back-end services to cache and pre-fetch data.

The J.D. Power study also found that the gap between satisfaction with telecom companies’ apps and websites was wider than in other industries, suggesting that wireless and internet providers need to shore up their web experiences. There was a 25-point gap between apps and websites for wireless carriers, and an 11-point gap for internet service providers.

Overall, customer satisfaction was 654 out of 1,000 for wireless carriers and 659 for internet providers. Scores were based on four factors in order of importance: design, system performance, tools and capabilities, and information.

Ranking among the wireless carriers, Mint Mobile got the highest score (704), with Spectrum Mobile coming next (678) and followed by a tie between Metro by T-Mobile and T-Mobile itself (672). It’s worth noting that, of those, Spectrum is the only one not owned by T-Mobile.

For internet service providers, T-Mobile ranked the highest in the survey with a score of 695, followed by AT&T at 675 and Verizon at 669.