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My Apple AirPods Pro 3 Review: Big Improvements, Same Price, No Compromises

They cost the same at a hefty $249, but Apple’s third-generation noise-canceling earbuds have improved in all the key areas, including fit, noise cancellation, sound quality and battery life.

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David Carnoy Executive Editor / Reviews
Executive Editor David Carnoy has been a leading member of CNET’s Reviews team since 2000. He covers the gamut of gadgets and is a notable reviewer of mobile accessories and portable audio products, including headphones and speakers. He’s also an e-reader and e-publishing expert as well as the author of the novels Knife Music, The Big Exit and Lucidity. All the titles are available as Kindle, iBooks, Kobo e-books and audiobooks.
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Apple AirPod Pro 3

Pros

  • Design upgrades to the buds and ear tips improve their fit
  • Noise cancellation has been upgraded and is now top-notch
  • They sound better with improved bass response and more clarity
  • Built-in heart-rate monitoring with new sensors
  • Excellent voice-calling performance (upgraded microphones)
  • Battery life is rated for up to 8 hours (up from 6 for AirPods Pro 2)

Cons

  • They still use the H2 chip found in the AirPods Pro 2
  • Heart-rate monitoring is buried in fitness apps
  • While they work with Android, many of their features are exclusive to Apple devices
  • Some new colors would be nice

One issue with next-gen AirPods such as the AirPods Pro 3 is that they often look very similar to the previous model, leaving many people to question whether the upgrades really matter. However, after using the AirPods Pro 3 for five days, I can say that these buds are significantly improved in four key areas: fit, sound quality, noise cancellation and battery life. The result is that you don’t feel like you’re making any compromises when buying the AirPods Pro 3. Read on to see just how much they’ve improved in each area and how they stack up against other top true-wireless earbuds.  

Before I get into all the changes, here’s a quick breakdown of what’s stayed the same.

  • The AirPods Pro 3’s list price is still $249 (£219, AU$429). That wasn’t a given with all the uncertainty surrounding the Trump administration tariffs, but we’ll see where their street price shakes out on Amazon and other retailers where AirPods models often get discounted.
  • The AirPods Pro 3 are powered by Apple’s H2 chip — the same one that powers the AirPods Pro 2, AirPods 4 and Beats Powerbeats Pro 2. Rumors pointed to an H3 chip, but that didn’t happen. 
  • Nor did we get any new color options; white is still the only option.
  • The AirPods Pro 3 stick with Bluetooth 5.3, just like the AirPods Pro 2 (though some true-wireless earbuds have already jumped to Bluetooth 6.0).

Now for the upgrades: I’ll run through them quickly, then share my take on many of them.

What’s new or upgraded

  • While they look similar to the previous model, the AirPods Pro 3 have been redesigned and their geometric shape has changed a bit, with the angle of the bud shifted. They’re the same length but are slightly smaller width-wise, slightly larger depth-wise and weigh a touch more (5.55 grams vs. 5.3 grams on the AirPods Pro 2).
  • They come with new foam-infused silicone ear tips in five sizes, including a new extra-extra small size.
  • They’re equipped with heart-rate sensors like the Beats Powerbeats Pro 2.
  • 2x better noise cancellation compared to the AirPods Pro 2, according to Apple.
  • While they have 10.7mm drivers like the AirPods Pro 2, those drivers have been upgraded to take advantage of the buds’ new multiport acoustic architecture, which moves more air through the buds and improves sound quality.
  • The microphones have been upgraded.
  • Transparency Mode has been enhanced.
  • New Live Translation feature (also available for the AirPods Pro 2 and AirPods 4 series, but not the Beats Powerbeats Pro 2).
  • Their battery life has improved to 8 hours with noise cancellation on and up to 10 hours in Hearing Aid mode with transparency on.
  • Instead of being IPX4 splash-proof like the AirPods Pro 2, they’ve got an IP57 rating, which means they can withstand a sustained spray of water. (I poured water on them and they survived just fine). They’re also dust-resistant.
  • The case now includes a U2 chip, boosting Precision Finding range in the Find My app by 1.5x (requires an iPhone 17).
  • Like with the AirPods 4, there’s no longer a button on the case for Bluetooth pairing. You simply double tap on the front of the case to have the buds go into Bluetooth pairing mode.

Modified design improved the fit for me

As I mentioned, the AirPods Pro 3 are slightly narrower, but more importantly, their shape and bud angle have been adjusted so the ear tips point more directly into your ear canals.

Additionally, the ear tips have been redesigned. Traditional foam tips tend to feel dense and squishy at the same time, but these new tips are infused with a thin layer of memory foam, particularly toward the front, giving them a firmer and more premium feel.

The tips now come in five sizes, including a new extra-extra small option. There’s still no extra-large tip (which I was hoping for), but the large size now fits more like XL. Note that the new tips attach differently than before, so they aren’t compatible with the original AirPods Pro or Pro 2.

The buds felt noticeably different in my ears than the AirPods Pro 2 — snugger and more secure. With the Pro 3, Apple put a big emphasis on fit since a tight seal is key to sound quality and noise canceling, and it wants people to notice both have improved.

I think more people will be able to get a better fit with these buds, though I’m sure there will be some folks who were just fine with the fit of the AirPods Pro 2 who will say they prefer their fit.

Read more: Best AirPods Pro 3 preorder deals — $20 reward for select Best Buy members

Heart-rate monitoring 

I haven’t spent much time using the new heart-rate monitoring feature yet, and I don’t consider it a must-have in earbuds, particularly if you already own an Apple Watch or another watch with heart-rate monitoring capabilities. While the heart-rate sensors have been custom-designed for the AirPods Pro 3 (they’re Apple’s smallest heart-rate sensors) and aren’t identical to the ones in the Powerbeats Pro 2, my experience using them was the same as with the Powerbeats Pro 2, which I’ve tested more extensively.

The monitoring is compatible with a number of fitness apps, including Apple Fitness and Fitness Plus, and can work in tandem with the Apple Watch’s heart-rate monitoring feature to get the most accurate measurement between the two devices. You can also use a single bud for heart-rate monitoring — a feature Beats added to the Powerbeats Pro 2, too.

The one drawback of using the heart-rate monitor on the Powerbeats Pro 2 or AirPods Pro 3 is that you need to launch an app to see your heart rate. For example, with the Apple Fitness app, you have to start a workout activity like an outdoor walk, run or cycle. By contrast, with the Apple Watch (and other fitness watches), your heart rate appears as soon as you put the device on, making your heart rate easy to track whether you’re working out or not.

Using the heart-rate monitor does affect the AirPods Pro 3’s battery life — dropping from 8 hours with noise canceling on to 6.5 hours — which is likely why Apple didn’t design it to be always on. Still, I wish there were an option to keep the sensors running at times and have my heart rate show up in a widget on my iPhone’s home screen (or even lock screen), instead of only when I manually start it in a fitness app.

Apple ups its noise-canceling game 

The two biggest improvements people were hoping for in the AirPods Pro 3 were sound quality and noise-canceling performance, with voice-calling performance coming in a close third.

I tested their noise-cancellation capabilities on a plane against the AirPods Pro 2 and could definitely tell a difference, with the Pro 3s tamping down the cabin noise to a faint hum. The AirPods Pro 2 did a good job, but the Pro 3s took the noise level down even further. I can’t say the Pro 3’s noise canceling is exactly twice as good as the Pro 2’s, which Apple claims, but it’s definitely better.

When I got back to New York City, I put them up against the Bose QuietComfort Ultra Earbuds (2nd Gen), which a lot of people consider to have the best noise-canceling capabilities when it comes to earbuds — or headphones for that matter. (Although Sony’s WH-1000XM6 headphones also offer outstanding noise cancellation — I named them the «new noise-canceling king» in my review).

What I can say is that Apple’s noise canceling now matches Bose and Sony, though it’s hard to name a clear winner without a pricey testing rig to provide scientific results. Apple says the AirPods Pro 3 offer the «world’s best in-ear active noise cancellation,» but it’s unclear whether it tested the AirPods Pro 3 against the 2nd Gen Bose QC Ultra Earbuds, which were released on June 28 internationally and on Sept. 10 in the US. In the fine print, Apple says that testing was conducted in July 2025 and comparisons were «made against the best-selling wireless in-ear headphones commercially available at the time of testing.»

I swapped Bose’s QC Ultra Earbuds 2s back and forth with the AirPods Pro 3 while riding the subway and walking the streets. Both have truly impressive noise-canceling capabilities. Compared to the AirPod Pro 2, the Pro 3s are designed to improve noise cancellation across all frequencies, including mids and highs that can be challenging to muffle. I could still hear people’s voices on the streets but they were toned down significantly and, unless they were talking loudly, I had a hard time understanding what they were saying. On the subway, the buds blocked out about 80-85% of the noise around me.

When I took the buds out of my ears or went into Transparency Mode, I was often shocked by just how much external noise there was.

More refined sound with better bass

The sound quality gains may not be quite as big as the noise-canceling gains, but the Pro 3’s sound is definitely improved over the Pro 2’s. The bass has more definition and extension — it hits harder and goes deeper — and the earbuds sound clearer, more natural and open with more sparkle in the treble. I also think they play a little louder.

I ran through the usual tracks I use for testing headphones — it’s an eclectic mix. They included Spoon’s Knock Knock Knock, Athletes of God’s Don’t Wanna Be Normal, Orbital’s Dirty Rat, Bjork’s Hollow, Drake’s Passionfruit, Pixies’ Vault of Heaven, Florence and the Machine’s Choreomania, various Foo Fighters songs, plus David Byrne’s new album Who Is the Sky?

Testing AirPods for sound quality is a bit tricky since Apple’s spatial audio can make tracks sound different — sometimes better, sometimes just different. Most of my testing was done on Apple Music (using an iPhone 17 with near-final iOS 26), which has plenty of tracks optimized for spatial audio. I also tried Spotify and streamed a few movies on the Apple TV app, since the improved audio carries over there as well.

Read more: You can preoder the iPhone 17 today — get it free with these carriers

You aren’t going to get quite the same level of sound quality that you’d get from a good pair of wired studio headphones, but that extra bit of clarity and definition puts the AirPods Pro 3 in the same league as some of the best-sounding earbuds, including the Sennheiser Momentum True Wireless 4 and Sony WF-1000XM5. I’d still give audiophile buds like the Noble Fokus Amadeus and Bowers & Wilkins Pi8 the slight edge sound-wise, but those models are larger, more expensive and can’t match the noise-canceling and voice-calling performances of the AirPods Pro 3.

Unlike most high-end earbuds and headphones, Apple doesn’t let you adjust the sound profile with EQ settings. Still, the AirPods deliver all the hallmarks of premium audio — or at least premium Bluetooth audio. Apple has leveled up the listening experience with purer, more accurate sound, tighter bass and a touch more openness. In my AirPods Pro 2 review, I noted how impressive the sound was for such small, lightweight buds — though it still fell a bit short of the very best earbuds out there.

Simply put: The AirPods Pro 3’s sound doesn’t fall short anymore. And while they come at a premium price, these small, lightweight earbuds deliver remarkably good audio for their size.

Voice-calling performance

AirPods have long stood out for voice-calling performance compared to other true-wireless earbuds. Back when the originals launched, I remember Android users buying them just for calls — and every generation since has remained top-tier in that department.

The thing that struck me in my tests with the AirPods Pro 3 was just how much background noise they eliminated. I made calls in the streets of New York City with a lot ambient noise around me, including traffic and ambulance sirens, and callers told me they couldn’t hear any of it. In loud environments, my voice would sometimes warble or sound a bit digitized to callers, but when I shared a recording of what I was actually hearing, they were surprised — even stunned — by how much background noise was removed.

While the voice-calling performance of the AirPodsPro 3 seems slightly better, I’ll have to run more comparisons to truly determine how much of a difference there really is. With iOS26, the AirPods Pro 2 and other H2-chip models — including both AirPods 4 versions — are getting an update that adds studio-quality recording and promises better voice-calling performance. As Apple says, «With the H2 chip, beamforming microphones, and computational audio, users will also enjoy more natural vocal texture and clarity across iPhone calls, FaceTime, and CallKit-enabled apps.»

The AirPods Pro 3 do have upgraded microphones, so that’s a plus when it comes to noise reduction and voice pickup. And that upgraded acoustic architecture with more air flow should help with hearing callers even better.         

Live translation

Apple’s Live Translation is one of the new features that’s being highlighted with the AirPods Pro 3, but it’s also coming to other AirPods with the H2 chip, including the AirPods Pro 2 and AirPods 4 models, though not the H2-equipped Powerbeats Pro 2 (sorry, Beats owners).

At Apple Park, I got a demo of the live translation feature as a Spanish-speaking presenter spoke to a small group of us for a few minutes. What she said was translated on the fly into English as I listened on the AirPods Pro 3, which were connected to an iPhone 17 Pro. The translation was done locally on the iPhone 17 Pro (no internet required), and the delay between what the speaker said in Spanish and what I heard in English was brief — only a second or so — and the translation sounded quite natural.

At home, I tested the feature with Spanish-language YouTube videos and TV (you first have to download the language you want). It worked well for the most part, and you also get a text readout of the translation as you hear it in your ears. The only real limitation is that it currently supports just five languages: English, French, German, Portuguese and Spanish.

You can program the action button on the iPhone to quickly launch the Live Translation app or hold both stems of the AirPods to launch it. With the translation done locally on your phone, you don’t need cell coverage to use the feature, so you can take advantage of it in remote places, too.

For live conversations in different languages to work, everyone involved needs to be wearing AirPods with an H2 chip. Also note: Live translation only works on iPhones that support Apple Intelligence — that includes the iPhone 15 Pro, as well as all iPhone 16 and iPhone 17 models.

While companies like Samsung, Google and even some budget Amazon earbuds also offer live translation (with Samsung and Google supporting far more languages), Apple’s version is notably simple to use and access. We’ll have to see how it evolves over time.

Transparency and Hearing Aid modes

One area I expected Apple to improve with the AirPods Pro 3 is Hearing Aid mode. I still need to test it more thoroughly, but the already best-in-class Transparency Mode now sounds even more natural, likely thanks to upgraded microphones, and includes an automatic Conversation Boost «for clearer speech in noisy environments.»

If you’re not familiar, transparency modes let you hear the outside world while still wearing the buds, even though they’re blocking your ear canals. Hearing Aid mode builds on that by using transparency to amplify the sounds around you.

Better battery life through chemistry

As noted, battery life has improved in both noise-canceling and transparency modes: up to 8 hours on a single charge with noise canceling on (7.5 hours with spatial audio and head tracking), and up to 10 hours with transparency and Hearing Aid mode. That number drops to 6.5 hours when heart-rate monitoring is engaged. It’s also worth noting that Apple lists total battery life with the charging case as 24 hours, versus 30 hours for the AirPods Pro 2. Some people, including me, are a bit perplexed as to why the overall battery life time is lower, particularly when the charging case is slightly bigger (my protective OtterBox Core Series case for the AirPods Pro 2 didn’t quite fit on the AirPods Pro 3’s case). 

What’s interesting is that the battery in the buds is apparently the same size (with the same capacity) as the battery in the AirPods Pro 2; it’s the battery chemistry that’s changed. That change is largely what’s behind the battery life improvements, along with some energy efficiency gained through new software written for the AirPods Pro 3. You get an additional three charges in the charging case, which is less than the AirPods Pro 2’s four charges.

While certain AirPods Pro 3 features and enhancements are being made available to the AirPods Pro 2 and AirPods 4 through firmware updates, the AirPods Pro 3 have software written exclusively for the earbuds’ hardware upgrades and new acoustic architecture. That unfortunately means the AirPods 2’s battery life, sound quality and noise-canceling capabilities won’t be getting any better.  

Upgraded U2 chip in charging case for Find My

While Apple didn’t add a new H3 chip to the buds, it did add a new U2 chip to the charging case. It says the new chip increases the range for Precision Finding in the Find My app by 1.5x (MacRumors reports that it offers 3x the range, but Apple says it’s 1.5x on its site). Whatever the exact number, it means you’ll be able to use Precision Finding to hone in on your case’s location — almost like a metal detector — even from farther away. Note that while the buds and case can both be tracked in Find My, only the case supports Precision Finding, so you’ll want to lose them together if you hope to track them this way.

I tested out the feature and the range is extended and it also seemed zippier and more reliable. Like the U1, the U2 uses ultra-wideband technology, delivering improved spatial awareness and location accuracy to Bluetooth. There’s been some speculation about whether Apple could use the technology to deliver other features to the AirPods Pro 3, including lossless audio (via the charging case). But for now it’s only being used to enhance the ability to find the Pro 3’s charging case should you lose it. 

While the U2 chip first appeared in the iPhone 15, you’ll need an iPhone 17 model to get the better range for Precision Finding with the AirPods Pro 3 (I tested it with an iPhone 17). I’m still confirming this and will update this section as I get more info and do further testing.

Additional features

The AirPods Pro 3 have all the same features as the AirPods Pro 2, including Conversation Awareness, Adaptive Audio, Hearing Protection head gestures to interact with Siri or manage calls and plenty of others. I won’t rehash every feature from the Pro 2, but here’s a rundown of the new additions coming to both models with iOS 26. I’ll be testing them further in the days ahead.

  • Studio-quality audio recording: Apple says that «interviewers, podcasters, singers and other creators can record their content with greater sound quality, and even record while on the go or in noisy environments, with Voice Isolation.»
  • Upgraded voice-calling performance: «Users will enjoy more natural vocal texture and clarity across iPhone calls, FaceTime and CallKit-enabled apps,» it says.
  • The new Camera Remote feature allows you to «start or stop video recordings from a distance with a simple press of the AirPods stem.»
  • AirPods models with the H2 chip will also be able to detect when you fall asleep and automatically pause what you’re listening to.

AirPods Pro 3 final thoughts (for now)

While I didn’t get a new H3 chip and I was hoping that the charging case would be able to convert into a Bluetooth transceiver to use the buds on a plane with an inflight entertainment system, I did get most of what I was looking for in the AirPods Pro 3. The changes may seem incremental to some folks, but all the key elements such as fit, sound quality and noise cancellation have been noticeably leveled up along with single-charge battery. Not everybody will care that much about heart-rate monitoring, but for some, it’ll be a welcome add.

Several new features such as Live Translation will be available for the AirPods Pro 2, so many AirPods Pro 2 owners won’t feel the need to upgrade right away. But if you’ve been using AirPods Pro 2 for a while, it might be worth passing them on to a friend or relative and upgrading to the Pro 3s. They’re about as close as earbuds get to being complete: excellent noise cancellation, strong voice-calling performance and sound quality that rivals the very best. Few buds excel in all three areas — and the Pro 3s manage it while packing in plenty of extra features.

Technologies

Today’s NYT Connections: Sports Edition Hints and Answers for Feb. 4, #499

Here are hints and the answers for the NYT Connections: Sports Edition puzzle for Feb. 4, No. 499.

Looking for the most recent regular Connections answers? Click here for today’s Connections hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle and Strands puzzles.


Today’s Connections: Sports Edition is a tough one. One of the words —«fronton» — might not be known to all the people who attempt the puzzle. There’s also a heavy focus on one specific team, which can be tough if you don’t know that roster well. If today’s puzzle has you stuck but you still want to crack it, keep reading for hints and answers.

Connections: Sports Edition is published by The Athletic, the subscription-based sports journalism site owned by The Times. It doesn’t appear in the NYT Games app, but it does in The Athletic’s own app. Or you can play it for free online.

Read more: NYT Connections: Sports Edition Puzzle Comes Out of Beta

Hints for today’s Connections: Sports Edition groups

Here are four hints for the groupings in today’s Connections: Sports Edition puzzle, ranked from the easiest yellow group to the tough (and sometimes bizarre) purple group.

Yellow group hint: Nice victory!

Green group hint: I’ll give you that guy for this guy.

Blue group hint: Where to play.

Purple group hint: Florida hoops.

Answers for today’s Connections: Sports Edition groups

Yellow group: Win smoothly.

Green group: Fantasy sports trade options.

Blue group: Areas of play, in different sports.

Purple group: Members of the Orlando Magic.

Read more: Wordle Cheat Sheet: Here Are the Most Popular Letters Used in English Words

What are today’s Connections: Sports Edition answers?

The yellow words in today’s Connections

The theme is win smoothly. The four answers are breeze, coast, cruise and waltz.

The green words in today’s Connections

The theme is fantasy sports trade options. The four answers are accept, counter, propose and reject.

The blue words in today’s Connections

The theme is areas of play, in different sports. The four answers are course, court, fronton and rink.

The purple words in today’s Connections

The theme is members of the Orlando Magic. The four answers are Banchero, Bane, Black and Suggs.

Toughest Connections: Sports Edition categories

The Connections: Sports Edition puzzle can be tough, but it really depends on which sports you know the most about. My husband aces anything having to do with Formula 1, my best friend is a hockey buff, and I can answer any question about Minnesota teams.

That said, it’s hard to pick the toughest Connections categories, but here are some I found exceptionally mind-blowing.

#1: Serie A Clubs. Answers: Atalanta, Juventus, Lazio, Roma.

#2: WNBA MVPs. Answers: Catchings, Delle Donne, Fowles and Stewart.

#3: Premier League team nicknames. Answers: Bees, Cherries, Foxes and Hammers.

#4: Homophones of NBA player names. Answers: Barns, Connect, Heart and Hero.

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Technologies

Xbox Cloud Gaming Ad-Supported Tier: When Does It Start, How Much Will It Cost and More

Ads could remove the sting of Xbox Game Pass price hikes, but will it be worth it?

Xbox Cloud Gaming is one of the key selling points of Xbox Game Pass, and it generally works well. The service lets gamers stream Xbox titles to a wide range of devices, including phones, tablets, handhelds and select smart TVs from Samsung, LG and Hisense. However, following the Xbox Game Pass price increase from November, streaming alone may not be enough to keep some subscribers on board, which is where an ad-supported tier could come into play.

Microsoft confirmed the existence of an ad-supported tier last year but has not shared details on when it will launch or what it will include. New screenshots shared by players suggest the tier may be arriving soon, though questions remain about how it will work and what limitations it may have.


Don’t miss any of our unbiased tech content and lab-based reviews. Add CNET as a preferred Google source.


When will the Xbox Cloud Gaming ad-supported tier launch? 

Microsoft hasn’t made an official announcement yet, but it’s expected to roll out sometime this year, according to Windows Central. Last month, some gamers saw a different loading screen for Xbox Cloud Gaming with a message saying «1 hour of ad-supported play time per session,» which would point to the ads coming soon. 

How much will the Xbox Cloud Gaming ad-supported tier cost? 

In October, Microsoft confirmed it was internally testing the ad-supported tier, and at the time, said it would be free. Going by the load screen message I mentioned earlier, there will likely be a limit on how long people can play on the tier and during internal testing, players would have to watch a 2-minute ad. 

What games will be available on the ad-supported tier? 

Rumors about the internal testing suggested players would only have access to certain games for free, but the question is, which ones? Microsoft has a significant number of games available to stream, whether it’s purchased digital games or those available with an Xbox Game Pass subscription. Microsoft may allow all the digital games in a player’s library to be streamed and might make a few games available for free on a weekly or monthly basis, similar to the Free Play Days games. 

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Technologies

My Experience With United’s Starlink Service: How All In-Flight Wi-Fi Should Be

No need to load up devices with movies on long flights. You can stream them — and even live events — on Starlink-equipped United flights.

If I weren’t buckled into a seat, I might not have noticed that I was using in-flight Wi-Fi. When it came to working on my laptop and streaming movies on my phone and tablet, I could have been on my broadband at home.

But instead I was 30,000 feet up connected to Starlink Wi-Fi, on a United Airlines flight between Chicago and Minneapolis and thinking back to all the times I’d fought with expensive, slow, annoying internet access on planes. The ginger ale offered by a friendly attendant was a nice addition, too.

This experience was a demonstration flight on United’s first mainline Boeing 737-800 aircraft to be outfitted with the new satellite hardware. United now offers Starlink Wi-Fi service on 25% of its fleet, which includes 300 regional aircraft and dozens of mainline planes during 2025. It’s aiming to install the low-profile technology on up to 500 aircraft by the end of 2026.

At a time when our phones and smartwatches have satellite connectivity options — helping us reach emergency responders or send text messages when we’re out of range of a cell signal — Starlink and United are providing travelers with an upgraded convenience. What’s more, we’re getting in-flight Wi-Fi with speeds and connectivity that rival what we experience at home or the office.

Air travel presents a conundrum: If you need Wi-Fi in the air and it’s not working, you’re cooked. There’s no stepping out to a coffee shop hotspot or rebooting your home router. In-flight Wi-Fi has improved over the years, but it still feels risky whether it will work well or at all. And you don’t discover that until you’re already in the air.

The plane I traveled on isn’t the first United aircraft carrying Starlink’s satellite Wi-Fi equipment. United began outfitting many of its regional Embraer E175 jets in March after signing a deal with Starlink’s parent company, SpaceX, last year. Although it’s the inaugural United mainline aircraft, Hawaiian Airlines got the jump late last year when it outfitted its Airbus planes with the technology.

The Boeing 737-800 I flew on went into active service the next day, starting with a leg from Houston to Fort Lauderdale. Over the coming months, United expects to outfit approximately 15 mainline Boeing 737-800 planes per month with Starlink antennas.

United is offering Starlink Wi-Fi access free to United MileagePlus members. The Standard Wi-Fi option costs $8 or 1,600 miles for MileagePlus members, or $10 for everybody else. Subscriptions for frequent travelers start at $49 a month (or 7,500 miles).

In-flight Wi-Fi is all about the experience

Believe me, I want to talk about speeds and bandwidth and what a Starlink connection could mean for getting work done or being entertained in the air. But it all starts with getting connected, and too often, that experience sucks.

On my flight from Seattle to Chicago the day before my demo, United’s Standard Wi-Fi took nearly an hour to connect to any of my devices. (United uses different internet providers depending on the aircraft and operating area, and this flight was connected by satellite internet provider ViaSat.) Once the main menu page loaded, selecting most options, including «sign in» and «free messaging,» timed out with an error that there was no network connection. 

That cut into my work time, but more importantly, it was incredibly frustrating. Many of us look forward to focused time on a flight to get things done without interruptions, and more frustration is the last thing we want to add to our air travel experience.

Two experiences stood out when I was on the Starlink-equipped plane. First, it operates gate-to-gate, so you can connect on your phone or tablet (laptops still need to be put away during takeoff) as soon as you get settled in your seat. After we’d landed and were taxiing back to the gate, I forgot that I was still connected through Starlink. 

For almost as long as I’ve owned a cellphone, wheels-down meant it’s time to switch off Airplane mode and embrace the familiar connection of local cellular.

Second, the few sign-on steps I had to go through weren’t any more onerous than getting on a public cafe or hotel Wi-Fi network. After connecting to the United Wi-FI network, a portal window opened with a trio of screens explaining how great the new service is (you can skip them) and a field to enter my United MileagePlus account and password.

Oh, and then there’s a video ad, which is 15 seconds or less. (If you’ve been reading so far and thinking, «Wait, it can’t really be free, can it?» there’s your answer.) That ad turns out to be important: You aren’t connected until the video completes.

I was impatient and dismissed the ad on my laptop, which led to some trouble getting connected. Another journalist on the flight mentioned that he encountered the same situation, and the friendly United tech staff on the flight were curious whether the ad had played when they helped me diagnose the issue. I also emptied my browser caches and told the computer to forget the Wi-Fi network, essentially starting me from scratch.

As far as I can tell, no one else on the flight experienced this problem, but it’s safe to say there could have been some prelaunch bugs being worked out. United’s tech support won’t be on hand for regular flights, which is why one of them mentioned they were trying to iron out any points where flyers might run into difficulty.

Once connected, I could concentrate on trying to use as much bandwidth as possible and look outside occasionally since United scheduled this flight on a beautiful autumn day (instead of bringing everyone to Chicago in the dead of winter).

How Starlink Wi-Fi performed

The hardware that makes this happen is a pair of low-profile 500Mbps antennas mounted on the top of the fuselage. Unlike current units on planes offering standard Wi-Fi, the antennas are essentially exposed to communicate with the network of nearly 8,000 Starlink satellites operating in low Earth orbit (LEO), or about 350 miles in altitude. 

To compare, the antenna module on a non-Starlink-equipped United plane parked at the next gate was much larger to shield its antennas, which need to adjust their angles during flight to talk to high-altitude satellites about 22,000 miles up.

In the time it takes a signal to go from a plane to high-altitude satellites, the signal can round-trip the distance between an aircraft and the Starlink satellites 70 times, according to Mara Palcisco, United Airlines vice president of engineering and reliability. 

(This is also different from T-Satellite, the Starlink-powered satellite technology offered by T-Mobile. T-Satellite uses a separate collection of satellites to work with phones using a portion of the cellular spectrum.)

What does that mean in terms of the internet experience? Honestly, I’d think I was at home on my high-speed fiber internet if not for the cabin noise and the occasional tight banking turn. I streamed the (underrated, in my opinion) movie Cowboys & Aliens over Netflix on my iPad, played one of United’s available videos in a window on my MacBook Pro and watched YouTube videos on my iPhone.

Also, because this was a special flight for the press and several United employees, I initiated a video call with two colleagues. Usually, video and voice calls are not allowed — in fact, they’re illegal — and United makes a point of telling customers that they shouldn’t engage in any behavior that disturbs the people around them, including calls, listening to audio without headphones or watching media that would make others uncomfortable. You can watch a live call, but technically not talk on one, and that’s behavior flight attendants will have to enforce.

In this instance, we were encouraged to go ahead, so I had a hard-to-hear video conference with CNET managing editor Patrick Holland and senior reporter David Lumb (maybe it’s time to invest in a pair of AirPods Pro 3). The video quality was stellar — no, I’m not making a Starlink pun, I promise — even better than a few recent calls we’ve had in our respective offices. A FaceTime call with a friend was similar: clear, sharp video with no telltale streaming artifacts.

But let’s get to numbers. It’s always a nerd joy to go to Speedtest.net or run the Speedtest app and be surprised at the numbers it sends back. I consistently got around 250Mbps of download speed and anywhere from 25Mbps to 65Mbps upload speed. I saw that on all of my devices: iPhone 17 Pro, M1 iPad Pro and a 2021 MacBook Pro with an M1 Pro chip.

To put that into perspective, SpaceX says that Starlink residential internet gets up to 350Mbps download speeds, depending on location. According to an Ookla report, Starlink’s median performance is 105Mbps download, 15Mbps upload and 45ms latency. CNET senior writer Joe Supan saw similar performance when recently testing the Starlink Mini in Washington’s North Cascades mountains. (Disclosure: CNET’s parent company, Ziff Davis, also owns Ookla.)

To make what now looks like an unfair comparison, when I did get United’s standard Wi-Fi access the night before (which I paid $8 for), my speeds were 9.65Mbps down and 1.03Mbps up. Yes, those decimal points are in the correct places.

Streaming video, whether watching in-flight movies, catching up on a series on Netflix or Apple TV or watching live sports, will undoubtedly become more prevalent on flights when this level of bandwidth is available. In fact, when I chatted during the flight with Grant Milstead, United vice president of digital technology, I asked whether the in-flight videos available via United’s portal were cached on a server aboard the plane. (On my flight the previous night, I could view those even when an internet connection was elusive.) 

He said that for mainline flights, which carry roughly 170 passengers, the company would still maintain those local servers for redundancy. But the regional Embraer E175 jets, the first of United’s fleet to be outfitted with the Starlink technology, rely on streamed content with no local backup. Given that the video and audio quality, from my perspective, was indistinguishable from broadband at home, that doesn’t come as a surprise.

While waiting for my trip back home (on a plane not equipped with Starlink Wi-Fi), I pondered my lasting impression of this assignment, which had me fly to Chicago, circle above Wisconsin for a couple of hours and then fly back to Seattle. 

On my flight with Starlink Wi-Fi, I had uncompromised internet access. I wasn’t thinking about latency, artifacts or whether I was getting my $8 worth. I could work, watch videos, play live video games and just be bothered with any of the usual complications. And that was the best experience.

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