Technologies

I Ordered a Switch 2 From Verizon. It Didn’t Go Well

Commentary: I was supposed to get the Switch 2 on June 6. It didn’t show up on that day — or any day — and Verizon never gave me an update. But the story has a happy ending. Sort of, anyway.

Back on June 5, the Switch 2‘s launch day, I wrote about Belkin’s new accessories for Nintendo’s latest game console. I noted I hadn’t tried the Belkin accessories yet with my Switch 2; I ordered my console from Verizon, and it wasn’t scheduled to arrive until the following day.

My Switch 2 didn’t arrive on June 6. Or the day after. Or a week later. Or ever.

It didn’t take a genius to figure out what had happened: Verizon, a company that you don’t typically associate with selling game consoles, allowed more people to order the Switch 2 than it had in stock.

I checked in on what seemed like an apt Reddit thread entitled, «So I ordered my Switch 2 from Verizon… and it’s still not here,» which confirmed my suspicions. One of the commenters reported that he’d spoken to a customer service rep and was informed that not only was the device backordered, but there was no word as to when delayed orders would be fulfilled. The commenter also learned that Verizon had farmed out its Switch 2 sales to a third party, which made it more difficult to cancel your order.

Read more: CNET’s Switch 2 restock tracker

As days turned into weeks and I heard nothing from Verizon, and my «track order» page continued to list my Switch 2 as «scheduled to arrive June 6,» I started calling Verizon customer service every couple of days to see if anybody had any updates. The reps I spoke to were sincere in their efforts to help me and wished they could provide more clarity. But all they could tell me was that the console remained backordered.

Truth be told, I wasn’t terribly upset about the situation because I wasn’t all that eager to buy a Switch 2 in the first place; I was a little annoyed my credit card had been charged, however. Like a few people I know, I ended up ordering the Switch 2 partially because the opportunity to buy one popped up without me making a serious effort to get one — I wasn’t going to follow CNET’s Nintendo Switch 2 Stock Tracker and dash off to a retailer like Best Buy or Target the moment a new shipment arrived in store.

As it was, I was on Slickdeals.com on the morning of June 5 and saw a post about the Switch 2 being in stock at Verizon online, albeit only available to Verizon customers. I clicked the link and was slightly shocked to discover it was indeed in stock and that I was able to order it, with a confirmation email to prove it.

As soon as I placed the order, I had a tinge of buyer’s remorse. Not so much because my bill came to $500 after tax and an extra $13 for expedited shipping. But I thought that maybe if I was dropping $500 on this thing, it would have been a better idea to wait and spend an extra $50 on the Switch 2 plus Mario Kart World Bundle, which was sold out at Verizon when I placed my order for the standalone Switch 2. At least I’d get a discount on one of Nintendo’s absurdly priced new games for the Switch 2.

Arguably, the best deal right now for a Switch 2 is Costco’s Switch 2 Mario Kart World bundle that also comes with a 12-month individual subscription to Nintendo Online, plus the Expansion Pack for $525, saving you $25 off the subscription. But you have to be a Costco member to get it — if it’s in stock.

But even with that touch of lingering regret, I didn’t cancel my order, though I did get my money back for the expedited shipping. However, when I spoke with a very nice customer service rep with an Australian accent a few days ago, I did start asking some questions about how hard it was going to be to cancel the order. She confirmed the process was a little tricky, but she’d be happy to cancel it. She’d need to «file a ticket,» and it might take three to five days before my order was actually canceled and my credit card credited. I told her thanks, but I was going to hold off on canceling for a few more days.

After I hung up with her, I thought, OK, I don’t really want to be a jerk about this, but I do work for CNET, and maybe it’s time to share my Switch 2 buying saga with a wider audience.

As a journalist, what you should do in a situation like this is reach out to a company media representative and inform them that you’re writing about how you’ve had a rather poor shopping experience with their company. So I did just that, explaining that I wasn’t too upset about the situation, but I was concerned about the lack of communication about the status of my order, which seemed to be stuck in a state of limbo. Also, judging from a couple of Reddit threads on the topic, others were in the same position. Did Verizon have any comment?

Initially, it appeared Verizon might give me a comment. But then it didn’t. However, I did get tipped off that the Switch 2 Mario Kart World bundle had just come back into stock and that no one had posted about it. I quickly fired up my computer and headed back to Verizon’s website, where, sure enough, it was in stock. Glutton for punishment that I am, I placed an order for it since the bundle was what I wanted in the first place.

I then called up Verizon customer service to cancel my initial order. The Reddit users’ comments proved accurate. I spent almost 30 minutes on the phone — most of it hold time — waiting for the service rep to jump through all the hoops to get my order canceled. At the end of the call, I got a cancellation confirmation number (the aforementioned «ticket») and was told that it would indeed take three to five days to process.

For my second order, I didn’t add expedited shipping, opting instead for the free two-day shipping. I got an email that confirmed my order, but when I went to track its status the next day, it still showed that my order was received but had yet to ship. I was sure I’d entered the doom loop again.

But lo and behold, a few hours later, I received an email saying my order had arrived. In the Verizon app, the status of my order had changed to «shipped.» When I got back home, I found a plain brown box with an expedited shipping label on it. My Switch 2 and a code for Mario Kart World were inside.

If you’re thinking someone made sure that order got to me pronto, you probably wouldn’t be wrong. But I won’t lie. Despite it costing what it did and my putting a lot more effort into getting it than I wanted to, there was a certain satisfaction in finally receiving it.

I do think it’s a lot better than the original Switch that I bought shortly after it launched. Or maybe I’m just trying to justify spending $544 on it. At least I can try out those Belkin accessories now.

Technologies

AI Toys Can Pose Safety Concerns for Children, New Study Suggests Caution

When one child told the toy, «I love you,» it responded, «As a friendly reminder, please ensure interactions adhere to the guidelines provided.»

A new study from the University of Cambridge found that AI-enabled toys for young children can misinterpret emotional cues and are ineffective at supporting critical developmental play. The conclusions could be concerning for parents.

In one report examining how AI affects children in their early years, a chatbot-enabled toy struggled to recognize social cues during playtime. Researchers found that the toy did not effectively identify children’s emotions, raising alarm about how kids might interact with it.

The report recommends regulating AI toys for kids and requiring clear labeling of their capabilities and privacy policies. It also advises parents to keep these devices in shared spaces where kids can be monitored while playing.

The research behind the study had a limited number of participants, but was done in multiple parts: an online survey of 39 participants with kids in their earlier years, a focus group with nine participants who work with young children and an in-person workshop with 19 leaders and representatives from charities that work with early-years kids. That was followed by monitored playtime with 14 children and 11 parents or guardians with Gabbo, a chatbot-enabled toy from Curio Interactive.

Some findings indicated that the AI toy supported learning, particularly in language and communication skills. But the toy also misunderstood kids and sometimes responded inappropriately to emotional requests.

For instance, when one child told the toy, «I love you,» it responded, «As a friendly reminder, please ensure interactions adhere to the guidelines provided. Let me know how you would like to proceed,» according to the research.

Jenny Gibson, a professor of neurodiversity and developmental psychology at the Faculty of Education at Cambridge, who worked on the study, said that while parents may be excited about the educational benefits of new technology aimed at children, there are plenty of concerns.

Gibson posed overarching questions about the reason behind the tech.

«What would motivate [tech investors] to do the right thing by children … to put children ahead of profits? she said»

Gibson told CNET that while researchers are exploring the potential benefits of AI-based toys, risks remain.

«I would advise parents to take that seriously at this stage,» she said.

What’s next for AI toys

As more playthings are enabled with internet connectivity and AI features, these devices could become a major safety risk for children, especially if they replace real human connections or if interactions are not closely monitored.

Meanwhile, younger people are increasingly adopting chatbots such as ChatGPT, despite red flags. Multiple lawsuits against AI companies allege that AI companions or assistants can impact young people’s psychological safety, including some chatbots that have encouraged self-harm or negative self-image.

AI companies such as OpenAI and Google have responded by adding guardrails and restrictions for AI chatbots.

(Disclosure: Ziff Davis, CNET’s parent company, in 2025 filed a lawsuit against OpenAI, alleging it infringed Ziff Davis copyrights in training and operating its AI systems.)

Gibson said she was surprised by the enthusiasm some parents showed for AI toys. She was also alarmed by the lack of research on AI’s effects on young children, noting that companies making such products should work directly with children, parents, and child development experts.

«What’s missing in the process is that expertise of what is good for children in these kinds of interactions,» she said.

Curio Interactive, the company behind the Gabbo toy, was aware of the research as it was happening but was not directly involved, Gibson said. The toy was chosen because it’s directly marketed to young kids, and the company had an understandable privacy policy. Gibson said the company seemed supportive of the project.

A representative for Curio did not immediately respond to a request for comment.

Technologies

Two Lost ‘Doctor Who’ Episodes Found Intact in Waterlogged Collection

The 1960s episodes featuring the first Doctor William Hartnell will air in the UK in April.

Whovians, rejoice. The BBC is about to unlock a piece of Doctor Who history that even the TARDIS might have forgotten. Two lost episodes of Doctor Who, the iconic sci-fi series, will broadcast in April, the showrunner for the current season confirmed.

The two 1965 episodes, The Nightmare Begins and Devil’s Planet, were donated to the charitable trust Film Is Fabulous by the estate of an anonymous collector.

«The collector did recognize what he had, but how he acquired them has been lost to time,» Professor Justin Smith Leicester of De Montfort University, who led the recovery effort, told the broadcaster.

The researchers said that while most of the donor’s private collection was destroyed by water damage, the Doctor Who episodes were intact.

Doctor Who showrunner, Russell T Davies, celebrated the news on Instagram and said the episodes would air in the UK in April, though no US air date has been announced yet.

«Lost for 61 years! Best of all, these will be made available for FREE on the BBC iPlayer in April,» Davies wrote.

He expressed gratitude to Film Is Fabulous for finding the lost episodes and encouraged people to donate to the registered charity. «Maybe they’ll find more! As the Doctor says… ‘Daleks!'»

The episodes feature the first incarnation of the Doctor, played by William Hartnell, and a typical Dalek plot to take over Earth and the galaxy.

In the 1960s and 1970s, the BBC had a policy of destroying film or reusing videotapes, leading to dozens of episodes of Doctor Who and other popular UK shows like Dad’s Army and Top of the Pops going missing.

Old Doctor Who episodes do surface occasionally, and in 2016, the newly discovered soundtrack for one storyline was turned into an animated series called The Power of the Daleks.

Meanwhile, Disney ended its working relationship with the BBC last year, and star Ncuti Gatwa left the show. However, the UK broadcaster says that Doctor Who will continue, and Russell T Davies is working on a new Christmas special.

Technologies

Today’s Wordle Hints, Answer and Help for March 14, #1729

Here are hints and the answer for today’s Wordle for March 14, No. 1,729.

Looking for the most recent Wordle answer? Click here for today’s Wordle hints, as well as our daily answers and hints for The New York Times Mini Crossword, Connections, Connections: Sports Edition and Strands puzzles.

Today’s Wordle puzzle is a common word, but there’s at least one tricky letter you may not guess right away. If you need a new starter word, check out our list of which letters show up the most in English words. If you need hints and the answer, read on.