Technologies

I Ordered a Switch 2 From Verizon. It Didn’t Go Well

Commentary: I was supposed to get the Switch 2 on June 6. It didn’t show up on that day — or any day — and Verizon never gave me an update. But the story has a happy ending. Sort of, anyway.

Back on June 5, the Switch 2‘s launch day, I wrote about Belkin’s new accessories for Nintendo’s latest game console. I noted I hadn’t tried the Belkin accessories yet with my Switch 2; I ordered my console from Verizon, and it wasn’t scheduled to arrive until the following day.

My Switch 2 didn’t arrive on June 6. Or the day after. Or a week later. Or ever.

It didn’t take a genius to figure out what had happened: Verizon, a company that you don’t typically associate with selling game consoles, allowed more people to order the Switch 2 than it had in stock.

I checked in on what seemed like an apt Reddit thread entitled, «So I ordered my Switch 2 from Verizon… and it’s still not here,» which confirmed my suspicions. One of the commenters reported that he’d spoken to a customer service rep and was informed that not only was the device backordered, but there was no word as to when delayed orders would be fulfilled. The commenter also learned that Verizon had farmed out its Switch 2 sales to a third party, which made it more difficult to cancel your order.

Read more: CNET’s Switch 2 restock tracker

As days turned into weeks and I heard nothing from Verizon, and my «track order» page continued to list my Switch 2 as «scheduled to arrive June 6,» I started calling Verizon customer service every couple of days to see if anybody had any updates. The reps I spoke to were sincere in their efforts to help me and wished they could provide more clarity. But all they could tell me was that the console remained backordered.

Truth be told, I wasn’t terribly upset about the situation because I wasn’t all that eager to buy a Switch 2 in the first place; I was a little annoyed my credit card had been charged, however. Like a few people I know, I ended up ordering the Switch 2 partially because the opportunity to buy one popped up without me making a serious effort to get one — I wasn’t going to follow CNET’s Nintendo Switch 2 Stock Tracker and dash off to a retailer like Best Buy or Target the moment a new shipment arrived in store.

As it was, I was on Slickdeals.com on the morning of June 5 and saw a post about the Switch 2 being in stock at Verizon online, albeit only available to Verizon customers. I clicked the link and was slightly shocked to discover it was indeed in stock and that I was able to order it, with a confirmation email to prove it.

As soon as I placed the order, I had a tinge of buyer’s remorse. Not so much because my bill came to $500 after tax and an extra $13 for expedited shipping. But I thought that maybe if I was dropping $500 on this thing, it would have been a better idea to wait and spend an extra $50 on the Switch 2 plus Mario Kart World Bundle, which was sold out at Verizon when I placed my order for the standalone Switch 2. At least I’d get a discount on one of Nintendo’s absurdly priced new games for the Switch 2.

Arguably, the best deal right now for a Switch 2 is Costco’s Switch 2 Mario Kart World bundle that also comes with a 12-month individual subscription to Nintendo Online, plus the Expansion Pack for $525, saving you $25 off the subscription. But you have to be a Costco member to get it — if it’s in stock.

But even with that touch of lingering regret, I didn’t cancel my order, though I did get my money back for the expedited shipping. However, when I spoke with a very nice customer service rep with an Australian accent a few days ago, I did start asking some questions about how hard it was going to be to cancel the order. She confirmed the process was a little tricky, but she’d be happy to cancel it. She’d need to «file a ticket,» and it might take three to five days before my order was actually canceled and my credit card credited. I told her thanks, but I was going to hold off on canceling for a few more days.

After I hung up with her, I thought, OK, I don’t really want to be a jerk about this, but I do work for CNET, and maybe it’s time to share my Switch 2 buying saga with a wider audience.

As a journalist, what you should do in a situation like this is reach out to a company media representative and inform them that you’re writing about how you’ve had a rather poor shopping experience with their company. So I did just that, explaining that I wasn’t too upset about the situation, but I was concerned about the lack of communication about the status of my order, which seemed to be stuck in a state of limbo. Also, judging from a couple of Reddit threads on the topic, others were in the same position. Did Verizon have any comment?

Initially, it appeared Verizon might give me a comment. But then it didn’t. However, I did get tipped off that the Switch 2 Mario Kart World bundle had just come back into stock and that no one had posted about it. I quickly fired up my computer and headed back to Verizon’s website, where, sure enough, it was in stock. Glutton for punishment that I am, I placed an order for it since the bundle was what I wanted in the first place.

I then called up Verizon customer service to cancel my initial order. The Reddit users’ comments proved accurate. I spent almost 30 minutes on the phone — most of it hold time — waiting for the service rep to jump through all the hoops to get my order canceled. At the end of the call, I got a cancellation confirmation number (the aforementioned «ticket») and was told that it would indeed take three to five days to process.

For my second order, I didn’t add expedited shipping, opting instead for the free two-day shipping. I got an email that confirmed my order, but when I went to track its status the next day, it still showed that my order was received but had yet to ship. I was sure I’d entered the doom loop again.

But lo and behold, a few hours later, I received an email saying my order had arrived. In the Verizon app, the status of my order had changed to «shipped.» When I got back home, I found a plain brown box with an expedited shipping label on it. My Switch 2 and a code for Mario Kart World were inside.

If you’re thinking someone made sure that order got to me pronto, you probably wouldn’t be wrong. But I won’t lie. Despite it costing what it did and my putting a lot more effort into getting it than I wanted to, there was a certain satisfaction in finally receiving it.

I do think it’s a lot better than the original Switch that I bought shortly after it launched. Or maybe I’m just trying to justify spending $544 on it. At least I can try out those Belkin accessories now.

Technologies

New Autistic Barbie Comes With Noise-Canceling Headphones, Fidget Spinner, AAC Tablet

Everything from her flowy dress to the devices she carries was designed with the autism community in mind.

Mattel has unveiled its first-ever autistic Barbie doll, and she comes with several technology items, including noise-canceling headphones — in Barbie pink. Some individuals with autism use headphones to reduce sensory overload and block out background noise. This Barbie doll also features a pink finger-clip fidget spinner that actually spins, serving as a sensory outlet to reduce stress and improve focus. She holds a pink tablet displaying symbol-based Augmentative and Alternative Communication apps, which help some individuals with autism communicate.

«Barbie has always strived to reflect the world kids see and the possibilities they imagine, and we’re proud to introduce our first autistic Barbie as part of that ongoing work,» said Jamie Cygielman, global head of dolls for Mattel. «The doll, designed with guidance from the Autistic Self Advocacy Network, helps to expand what inclusion looks like in the toy aisle and beyond because every child deserves to see themselves in Barbie.»

The Autistic Self Advocacy Network is a non-profit disability rights organization run by and for autistic individuals. Mattel and ASAN collaborated for over 18 months to develop the doll.

Doll’s design and fashions

In addition to the headphones, AAC tablet and fidget spinner accessories, Mattel constructed the doll itself differently than past Barbies. It features elbow and wrist articulation. In the press release, Mattel notes that this enables «stimming, hand flapping and other hand gestures that some members of the autistic community use to process sensory information or express excitement.»

The doll’s eye gaze is shifted slightly to the side, and Mattel notes this reflects «how some members of the autistic community may avoid direct eye contact.»

Fashion has always been a vital part of Barbie dolls. The autistic Barbie wears a loose-fitting, purple pinstripe A-line dress with short sleeves and a flowy skirt that provides less fabric-to-skin contact. Her purple shoes have flat soles, not the typical Barbie high heels, to promote stability and ease of movement.

The autistic Barbie joins Mattel’s Fashionistas doll line. Other dolls in the line represent people with type 1 diabetes, Down syndrome and blindness. As part of the launch, Mattel is donating 1,000 autistic Barbie dolls to pediatric hospitals across the country.

The doll is on sale now. We found it priced for $11 at Target online and Walmart and $11.87 at Amazon.

Technologies

Today’s NYT Connections Hints, Answers and Help for Jan. 13, #947

Here are some hints and the answers for the NYT Connections puzzle for Jan. 13 #947

Looking for the most recent Connections answers? Click here for today’s Connections hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle, Connections: Sports Edition and Strands puzzles.

Today’s NYT Connections puzzle features one of those purple categories where you have to recognize four connected words buried inside slightly longer words. It might trip you up. Read on for clues and today’s Connections answers.

The Times has a Connections Bot, like the one for Wordle. Go there after you play to receive a numeric score and to have the program analyze your answers. Players who are registered with the Times Games section can now nerd out by following their progress, including the number of puzzles completed, win rate, number of times they nabbed a perfect score and their win streak.

Read more: Hints, Tips and Strategies to Help You Win at NYT Connections Every Time

Hints for today’s Connections groups

Here are four hints for the groupings in today’s Connections puzzle, ranked from the easiest yellow group to the tough (and sometimes bizarre) purple group.

Yellow group hint: Wrap it up.

Green group hint: Push or shake around.

Blue group hint: Do not pass Go.

Purple group hint: Not your hand, but with a twist.

Answers for today’s Connections groups

Yellow group: Present go-withs.

Green group: Jostle.

Blue group: Accessories for Mr. Monopoly.

Purple group: Parts of the foot plus starting letter.

Read more: Wordle Cheat Sheet: Here Are the Most Popular Letters Used in English Words

What are today’s Connections answers?

The yellow words in today’s Connections

The theme is present go-withs. The four answers are bow, card, gift wrap and ribbon.

The green words in today’s Connections

The theme is jostle. The four answers are elbow, press, shoulder and shove.

The blue words in today’s Connections

The theme is accessories for Mr. Monopoly. The four answers are bowtie, cane, moneybag and top hat.

The purple words in today’s Connections

The theme is parts of the foot plus starting letter. The four answers are otoe (toe), parch (arch), rankle (ankle) and wheel (heel).

Don’t miss any of our unbiased tech content and lab-based reviews. Add CNET as a preferred Google source.

Technologies

Today’s NYT Connections: Sports Edition Hints and Answers for Jan. 13, #477

Here are hints and the answers for the NYT Connections: Sports Edition puzzle for Jan. 13, No. 477.

Looking for the most recent regular Connections answers? Click here for today’s Connections hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle and Strands puzzles.

Today’s Connections: Sports Edition is a tough one. Hope you know your college sports arenas! If you’re struggling with today’s puzzle but still want to solve it, read on for hints and the answers.

Connections: Sports Edition is published by The Athletic, the subscription-based sports journalism site owned by The Times. It doesn’t appear in the NYT Games app, but it does in The Athletic’s own app. Or you can play it for free online.

Read more: NYT Connections: Sports Edition Puzzle Comes Out of Beta

Hints for today’s Connections: Sports Edition groups

Here are four hints for the groupings in today’s Connections: Sports Edition puzzle, ranked from the easiest yellow group to the tough (and sometimes bizarre) purple group.

Yellow group hint: Empire State sports.

Green group hint: Fighting with swords.

Blue group hint: Places to play hoops.

Purple group hint: William, but for short.