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T-Mobile Says It’s Not Spying on You. What the New Screen Recording Tool Actually Does

A new setting that looks like a privacy risk is popping up for some customers. T-Mobile explains what’s really going on.

Some T-Mobile customers during the past week have been surprised to discover a new — and enabled by default — feature in the T-Life app called «Screen recording tool.» In light of recent iffy recording tools such as Microsoft’s Recall AI feature in Windows, seeing a feature that records the contents of your screen is bound to raise privacy concerns.

How to disable Screen recording tool if you see it

If you’re a T-Mobile subscriber, you can check if this new option has been turned on by opening the T-Life app, tapping Manage and then tapping Settings (the gear icon). The Screen recording tool option shows up under the Preferences heading.

If the option is there, tap it to reveal a description and a toggle switch. The description reads: «We use a tool to record how customers use the app to analyze and improve your experience. Only T-Mobile will review and analyze your info. If you turn this toggle on or magenta, we will record your screen while you use the app. If you turn this toggle off or gray, we will not record your screen.»

To disable the feature, tap the switch so it becomes gray. (The «magenta» and «gray» in the text refer to the color of the toggle switch to indicate whether it’s active or not, respectively.)

Why T-Mobile stands behind the new feature

When I reached out to the company for more information, a T-Mobile spokesperson defended the feature, saying it was designed to improve the user experience.

«To help us give customers who use T-Life a smoother experience, we are rolling out a new tool in the app that will help us quickly troubleshoot reported or detected issues,» the spokesperson said. «This tool records activities within the app only and does not see or access any personal information. If a customer’s T-Life app currently supports the new functionality, it can be turned off in the settings under preferences.»

According to a post on droidlife, which earlier referenced the issue, the new option shows up on both iPhone and Android phones.

Why opt-in is so important

On the face of it, the Screen recording tool appears to do what it says, and the fact that it’s limited to just the T-Life app is a reasonable, and expected, limitation.

But as with all potential privacy issues, the fact that T-Mobile is enabling the feature by default has rightly made customers suspicious. It should be off initially, and if an issue arises that would require screen recording, then the company could get permission from the phone owner to turn it on.

T-Mobile in fact has a similar setup within the T-Life app. There’s another screen recording feature that is completely separate from this new Screen recording tool. In the app’s settings, under Help & support, is Screen Share, which can be used during a support call. It allows a T-Mobile expert to view your phone’s screen while troubleshooting an issue. It requires several steps and requires you to consent to having your screen recorded before allowing a support expert to connect to the app.

If you’ve ever tried to help a friend or family member over the phone and asked them to describe what’s on the screen, you’ll appreciate how helpful it can be to view what they’re seeing directly.

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Today’s NYT Mini Crossword Answers for Wednesday, Dec. 17

Here are the answers for The New York Times Mini Crossword for Dec. 17.

Looking for the most recent Mini Crossword answer? Click here for today’s Mini Crossword hints, as well as our daily answers and hints for The New York Times Wordle, Strands, Connections and Connections: Sports Edition puzzles.


Need some help with today’s Mini Crossword? Read on. And if you could use some hints and guidance for daily solving, check out our Mini Crossword tips.

If you’re looking for today’s Wordle, Connections, Connections: Sports Edition and Strands answers, you can visit CNET’s NYT puzzle hints page.

Read more: Tips and Tricks for Solving The New York Times Mini Crossword

Let’s get to those Mini Crossword clues and answers.

Mini across clues and answers

1A clue: Nod (off)
Answer: DOZE

5A clue: Naval submarine in W.W. II
Answer: UBOAT

7A clue: Tricky thing to do on a busy highway
Answer: MERGE

8A clue: Heat-resistant glassware for cooking
Answer: PYREX

9A clue: Put into groups
Answer: SORT

Mini down clues and answers

1D clue: Break up with
Answer: DUMP

2D clue: Falls in line, so to speak
Answer: OBEYS

3D clue: Legendary vigilante who cuts a «Z» with his sword
Answer: ZORRO

4D clue: Rarin’ to go
Answer: EAGER

6D clue: Common reminder for an upcoming appointment
Answer: TEXT


Don’t miss any of our unbiased tech content and lab-based reviews. Add CNET as a preferred Google source.


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You Can Watch an Exclusive Avatar: Fire and Ash Scene on TikTok Right Now

Disney and TikTok partner on an immersive content hub for James Cameron’s latest movie about the alien Na’vi.

If you’re not quite ready to head to the theater to watch Avatar: Fire and Ash, an exclusive scene preview might sell you on the visual spectacle. As part of a new collaboration with the social media giant, Disney is posting snippets of its new movie to its TikTok account.

This scene isn’t part of any trailer and won’t be posted to other social media accounts, making TikTok the only place you can view it — unless you buy a movie ticket. A first look at the new movie’s scenes isn’t the only Avatar-related bonus on the social media platform right now, either. TikTok has partnered with the house of mouse to bring an entire «immersive content hub» to the app.

A special section of TikTok includes quizzes and educational videos that explore the alien world of Pandora shown off in the movies. On TikTok, you can take a personality quiz to find out what Na’vi clan you most closely align with and unlock a special profile picture border to use on your account.

Science and fiction blend together with a series of videos from real doctors who explain the basis for some of Avatar’s world-building. If you want to learn about exoplanets or how realistic the anatomy of the movie’s alien animals is, these videos will feed your brain while still providing entertainment value.

Perhaps the most enticing part of Disney’s latest social media collaboration is the opportunity for fans to win prizes and trips. TikTok creators who make edits with the #TikTokAvatarContest hashtag are entered into a competition to win Avatar merchandise. The biggest winners will be able to take a trip to visual effects studio Wētā Workshop in New Zealand or visit Avatar director James Cameron’s Lightstorm Entertainment Studio in Los Angeles.

Avatar: Fire and Ash is the third installment in director Cameron’s cinematic passion project. While the first Avatar movie was released in 2009, Cameron didn’t release another entry in the franchise until 2022. In total, there is a five-movie arc planned for the indigo alien Na’vi on the moon of Pandora.

The Avatar movies are known for pushing the boundaries of CGI visual effects in cinema. They are also historically big winners at the box office: the original Avatar is the highest-grossing film of all time, earning $2.9 billion across its theatrical releases. Its sequel, Avatar: The Way of Water, is the third-highest-grossing film of all time, trailing Avengers: Endgame. You can stream those movies on Disney Plus.

It remains to be seen whether Avatar: Fire and Ash will financially live up to its predecessors. The film currently has mixed reviews from critics on Rotten Tomatoes.

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