Technologies

Social Security Disruptions: What to Know About Access Issues

Ongoing Social Security Administration website issues continue. Here’s what we know about what’s going on.

The Social Security Administration is reeling from dramatic changes over the past few months that have affected beneficiaries across the country, stirring widespread anxiety.

In February, the agency laid off 7,000 employees. Meanwhile, it’s become harder to contact the SSA via phone, and the website has been struggling to stay online.

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According to a report from The Washington Post this week, the Social Security Administration website issues have left beneficiaries unable to log in. There have been spates of intermittent uptime and crashes caused by an influx of traffic due to an expanded fraud checking system that wasn’t tested at scale.

Below, we’ll break down what’s been going on at the SSA and call out a few things you can try to do if you run into issues yourself. The agency provides benefits to 73 million recipients, so even a modest percentage of that could be a substantial number of people.

For more, don’t miss Social Security Disability Insurance recipients may want to file taxes this year.

Newly expanded fraud checking system

An expansion of an existing contract with a credit-reporting agency seems to be the main source of the SSA website issues, according to the report in The Washington Post. The agency tracks an assortment of personal information for verification purposes, and claims now require these checks to happen earlier in the process, boosting traffic volume significantly. It also appears that the implementation wasn’t tested at the full scale of the website, and bugs resulted in the login portal failing, leaving Social Security recipients unable to access their accounts, the report said.

Login issues, missing information and a broken appointment system

Many people are having trouble logging in to their My Social Security accounts, and those who can get in don’t seem to get much further. Some people who can successfully log in discover that information is missing, with many Supplements Security Income recipients receiving incorrect messages saying they «currently are not receiving payments.»

The Post’s report also says people aren’t able to schedule appointments at all via the website, which has led them to wait on hold for extended periods. Long waits on the phone have been common in the past but seem to be getting markedly worse. The New York Times also has a recent report with similar findings.

Employees have limited access to internal tool systems

It’s not just beneficiaries: Outages mean employees at the SSA are also being locked out of their internal tools at times, preventing them from completing tasks at offices. This has resulted in some employees having to write down on paper information from recipients and manually input the information once their system goes back online, according to the Post’s report.

Payments haven’t been affected

Despite the problems, payments haven’t been affected, at least not yet. If you’re in good standing with your My Social Security account, you can more than likely get away with not logging in while the issues get resolved.

More-strict identification rules go into effect on April 14

In late March, the SSA announced new rules pertaining to identity proofing that will go into effect on April 14. The new rules said that in-person identity proofing for people unable to use their My Social Security account will be required for certain services. It later announced on X (Formerly Twitter) that it had walked back some of the restrictions.

Prior to the rollback of restrictions, those applying for retirement or survivor benefits and spouse or child auxiliary benefits who can’t use their online account would potentially be required to do in-person identity proofing. Now, as long as you pass the anti-fraud check, any claim can be completed over the phone. If you’re flagged during the check, you will have to complete your claim in-person and can expect additional identity proofing measures.

The only thing that hasn’t been touched by the rollback is if an individual needs to update their direct deposit information for any benefit and cannot perform or complete the action online. This will require an in-person visit at a local office.

What can you do now?

If you’re unable to log in to your My Social Security account and need to make an adjustment to your account, like updating your earnings or changing your emergency contact information, you have a couple of options.

First, you can try to use the phone system by calling 1-800-772-1213. Once you get through the menus, you should be given an estimated wait time. You can visit the SSA’s contact page to see the average wait times per hour on any particular weekday.

If you’re limited on time or can’t get through via phone, you can also head to a local field office. And despite the rumors of field offices potentially closing all over the country, the SSA published a blog post that said rumors were false and that it hasn’t closed one field office in 2025, only General Services Administration office spaces that were underutilized, and most of which had no assigned employees.

Because of the website problems and the problems making an appointment, wait times at local offices could be longer than usual. But at least for now, these offices aren’t going anywhere.

For more, check out the Supplemental Security Income payment schedule and the Social Security and SSDI cheat sheet.

Technologies

Toy Story 5: The Big New Rival Is a Tablet

Woody, Buzz and Jessie will battle a tablet in Toy Story 5, which is scheduled to hit theaters just about a year from now.

Pixar is giving its old-school toys a decidedly modern antagonist: a tablet.

During the studio’s Friday showcase at Annecy’s International Animation Film Festival in France, Chief Creative Officer Pete Docter revealed that Toy Story 5’s villain is Lily Pad, a «sneaky» and «prickly» tablet that convinces 8-year-old Bonnie Anderson that friends and games on a device beat dusty ol’ toys in the closet.

The first concept art shows the frog-faced tablet looming over Buzz, Jessie and Bullseye like a touchscreen tyrant of the toy box. As you can probably foresee, this is a battle between analog toys and always-on tech. (You can stream Toy Story movies one through four on Disney Plus.)

The Lily Pad reveal topped a jam-packed Walt Disney Animation and Pixar showcase, where the company rolled out updated release dates, never-before-seen footage and a couple of all-new original films.

Toy Story 5: The enemy is tech

The premise of Toy Story 5 is that Anderson gets a Lily Pad for school chat and online games. But the tablet decides that Anderson’s toys, including Woody, Buzz and Jessie, are holding her back. Tom Hanks, Tim Allen and Joan Cusack are all returning, while Ernie Hudson steps in as Combat Carl, honoring the late Carl Weathers.

Docter shared the opening scene of Toy Story 5, which shows a crate full of stranded Buzz Lightyears trying to escape a desert island. Toy Story 5 is set for release on June 19, 2026.

Pixar announced two new original films

Daniel Chong’s Hoppers, scheduled for March 6, 2026, turns an eco-heist into a critter-powered caper: 14-year-old Mabel uploads her mind into a robotic beaver to save her local pond from a highway project.

Gatto, slated for summer 2027, centers on Nero, a black cat in Venice who’s burned through most of his nine lives doing jobs for a feline mob boss. Now, questioning whether he’s wasted those lives, Nero stumbles into an unexpected friendship that could finally give him purpose. The film will be shot in a «living storybook» style, which is new to Pixar.

And we got to see new footage from Zootopia 2 and Elio

Jared Bush, Walt Disney Animation Studios’ chief creative officer and director-writer of Zootopia 2, showed some new footage and images from the anticipated sequel, which should come out in November. The audience also got to watch a 27-minute sizzle reel from Elio, the cosmic coming-of-age adventure, which opens June 20.

Technologies

Too Busy to Read? Google’s Audio Overviews Summarize Your Search Results Aloud

This new feature turns some Google queries into bite-size podcast clips so you can learn without reading.

The next time you wonder why school buses are yellow, you might not have to read a single word to get the answer. Google’s latest experimental feature can literally tell you the answer, in a tiny audio clip that loads right to your results page.

Launched Friday in Search Labs, Audio Overviews uses Google’s latest Gemini AI models to turn certain queries into 30- to 45-second, podcast-style explainers, complete with on-screen source links for fact-checking.

The move pushes Google’s AI Overviews beyond text, positioning Search for a semi-hands-free, voice-first future, while also raising more questions about what this means for publishers who rely on clicks.

How you can try out Audio Overviews right now

If you’re interested, you can try out Google’s Audio Overviews right now. Go to the Google Labs website, opt in to the Search Labs program if you’re not already signed up and toggle on Audio Overviews.

The next time you run a query, like «How do I stop apps from tracking my exact location on my iPhone,» Google might show you a button that says Generate Audio Overview, which you’ll have to scroll down a little to see.

You can then tap on the Audio Overview to process the clip, and then press play. You can speed up the audio, mute the clip and also rate it with a thumbs-up or thumbs-down to better train it.

Below the player, Google lists the web pages it drew from, so you can click through to fact-check the information or just dig deeper.

For those with visual impairments, this new feature offers a glimpse at what a voice-first Google might look like. But until Google expands language support and proves the summaries are dependable, consider this a nifty experiment for now, not a substitute for reading the full story.

Technologies

Today’s NYT Strands Hints, Answers and Help for June 14, #468

Here are hints and answers for the NYT Strands puzzle No. 468 for June 14.

Looking for the most recent Strands answer? Click here for our daily Strands hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle, Connections and Connections: Sports Edition puzzles.

Today’s NYT Strands puzzle honors Flag Day. If you need hints and answers, read on.

I go into depth about the rules for Strands in this story.

If you’re looking for today’s Wordle, Connections and Mini Crossword answers, you can visit CNET’s NYT puzzle hints page.

Hint for today’s Strands puzzle

Today’s Strands theme is: It’s a banner day.

If that doesn’t help you, here’s a clue: O say can you see.

Clue words to unlock in-game hints

Your goal is to find hidden words that fit the puzzle’s theme. If you’re stuck, find any words you can. Every time you find three words of four letters or more, Strands will reveal one of the theme words. These are the words I used to get those hints but any words of four or more letters that you find will work:

TRIP, TRIPS, TROT, TROTS, RATS, LEND, SEND, TRAIL, RAIL, NAIL, RANT, STRIP

Answers for today’s Strands puzzle

These are the answers that tie in to the theme. The goal of the puzzle is to find them all, including the spangram, a theme word that reaches from one side of the puzzle to the other. When you have all of them (I originally thought there were always eight but learned that the number can vary), every letter on the board will be used. Here are the nonspangram answers: