Technologies

Social Security Disruptions: What to Know About Access Issues

Ongoing Social Security Administration website issues continue. Here’s what we know about what’s going on.

The Social Security Administration is reeling from dramatic changes over the past few months that have affected beneficiaries across the country, stirring widespread anxiety.

In February, the agency laid off 7,000 employees. Meanwhile, it’s become harder to contact the SSA via phone, and the website has been struggling to stay online.

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According to a report from The Washington Post this week, the Social Security Administration website issues have left beneficiaries unable to log in. There have been spates of intermittent uptime and crashes caused by an influx of traffic due to an expanded fraud checking system that wasn’t tested at scale.

Below, we’ll break down what’s been going on at the SSA and call out a few things you can try to do if you run into issues yourself. The agency provides benefits to 73 million recipients, so even a modest percentage of that could be a substantial number of people.

For more, don’t miss Social Security Disability Insurance recipients may want to file taxes this year.

Newly expanded fraud checking system

An expansion of an existing contract with a credit-reporting agency seems to be the main source of the SSA website issues, according to the report in The Washington Post. The agency tracks an assortment of personal information for verification purposes, and claims now require these checks to happen earlier in the process, boosting traffic volume significantly. It also appears that the implementation wasn’t tested at the full scale of the website, and bugs resulted in the login portal failing, leaving Social Security recipients unable to access their accounts, the report said.

Login issues, missing information and a broken appointment system

Many people are having trouble logging in to their My Social Security accounts, and those who can get in don’t seem to get much further. Some people who can successfully log in discover that information is missing, with many Supplements Security Income recipients receiving incorrect messages saying they «currently are not receiving payments.»

The Post’s report also says people aren’t able to schedule appointments at all via the website, which has led them to wait on hold for extended periods. Long waits on the phone have been common in the past but seem to be getting markedly worse. The New York Times also has a recent report with similar findings.

Employees have limited access to internal tool systems

It’s not just beneficiaries: Outages mean employees at the SSA are also being locked out of their internal tools at times, preventing them from completing tasks at offices. This has resulted in some employees having to write down on paper information from recipients and manually input the information once their system goes back online, according to the Post’s report.

Payments haven’t been affected

Despite the problems, payments haven’t been affected, at least not yet. If you’re in good standing with your My Social Security account, you can more than likely get away with not logging in while the issues get resolved.

More-strict identification rules go into effect on April 14

In late March, the SSA announced new rules pertaining to identity proofing that will go into effect on April 14. The new rules said that in-person identity proofing for people unable to use their My Social Security account will be required for certain services. It later announced on X (Formerly Twitter) that it had walked back some of the restrictions.

Prior to the rollback of restrictions, those applying for retirement or survivor benefits and spouse or child auxiliary benefits who can’t use their online account would potentially be required to do in-person identity proofing. Now, as long as you pass the anti-fraud check, any claim can be completed over the phone. If you’re flagged during the check, you will have to complete your claim in-person and can expect additional identity proofing measures.

The only thing that hasn’t been touched by the rollback is if an individual needs to update their direct deposit information for any benefit and cannot perform or complete the action online. This will require an in-person visit at a local office.

What can you do now?

If you’re unable to log in to your My Social Security account and need to make an adjustment to your account, like updating your earnings or changing your emergency contact information, you have a couple of options.

First, you can try to use the phone system by calling 1-800-772-1213. Once you get through the menus, you should be given an estimated wait time. You can visit the SSA’s contact page to see the average wait times per hour on any particular weekday.

If you’re limited on time or can’t get through via phone, you can also head to a local field office. And despite the rumors of field offices potentially closing all over the country, the SSA published a blog post that said rumors were false and that it hasn’t closed one field office in 2025, only General Services Administration office spaces that were underutilized, and most of which had no assigned employees.

Because of the website problems and the problems making an appointment, wait times at local offices could be longer than usual. But at least for now, these offices aren’t going anywhere.

For more, check out the Supplemental Security Income payment schedule and the Social Security and SSDI cheat sheet.

Technologies

Today’s NYT Mini Crossword Answers for Friday, April 18

Here are the answers for The New York Times Mini Crossword for April 18.

Looking for the most recent Mini Crossword answer? Click here for today’s Mini Crossword hints, as well as our daily answers and hints for The New York Times Wordle, Strands, Connections and Connections: Sports Edition puzzles.

Today’s NYT Mini Crossword is maybe a medium-difficulty puzzle. For every clue I couldn’t figure out, like 1-Across, there was a nice easy one, like 2-Across. Need some help with today’s Mini Crossword? Read on. And if you could use some hints and guidance for daily solving, check out our Mini Crossword tips.

The Mini Crossword is just one of many games in the Times’ games collection. If you’re looking for today’s Wordle, Connections, Connections: Sports Edition and Strands answers, you can visit CNET’s NYT puzzle hints page.

Read more: Tips and Tricks for Solving The New York Times Mini Crossword

Let’s get at those Mini Crossword clues and answers.

Mini across clues and answers

1A clue: Lack of practice, metaphorically
Answer: RUST

5A clue: The width of your thumb, if you need a rough approximation
Answer: INCH

6A clue: It has many private entries
Answer: DIARY

8A clue: Disc golfer’s obstacle
Answer: TREE

9A clue: Emoji that can mean «I’m intrigued»
Answer: EYES

Mini down clues and answers

1D clue: Dispose (of)
Answer: RID

2D clue: Bring together
Answer: UNITE

3D clue: Like graveyards at night
Answer: SCARY

4D clue: Shortest allowable number of letters for a New York Times crossword answer
Answer: THREE

7D clue: «Totally with you!»
Answer: YES

How to play more Mini Crosswords

The New York Times Games section offers a large number of online games, but only some of them are free for all to play. You can play the current day’s Mini Crossword for free, but you’ll need a subscription to the Times Games section to play older puzzles from the archives.

Technologies

Nike Workout Shoes With Compression and Heating Will Cost $900

The Nike Hyperboot shoes will be available next month and are intended to help you warm up before and recover after workouts.

Those warmup compression shoes Nike and Hyperice showed off at CES 2025 finally have a launch date and price. The Hyperboot will be available to buy online in North America starting May 17, for a cost of $899.

The high-tops, which Nike and Hyperice say are a wearable much like your smartwatch, help your feet warm up before and recover after a workout. The footwear does this with heating and air-compression massage technology right there in your shoes, taking the idea of heating pads and compression socks and making them mobile.

CNET former mobile senior writer Lisa Eadicicco got the chance to try these shoes on in January.

«You can definitely feel the heat in here,» Eadicicco said at the time, as she walked across a demo room in Las Vegas wearing the fancy footwear. The boots massage and compress your ankles and feet, and in CNET’s test, we could especially feel the heat around the ankles.

Buttons on the shoes let you adjust compression and the amount of heat, with multiple settings for each.

«The Hyperboot contains a system of dual-air bladders that deliver sequential compression patterns and are bonded to thermally efficient heating elements that evenly distribute heat throughout the shoe’s entire upper,» Nike explains.

The battery lasts for 1 to 1.5 hours on max heat and compression settings, or 8 hours if you’re only using the massage setting. It takes 5 to 6 hours to charge via USB-C cable. The boots come in five sizes: S, M, L, XL and XXL.

Technologies

Marvel Rivals’ New Costume Customization Is Fairly Priced, but There’s a Problem

A couple dollars isn’t much to pay for in-depth skin customization, but you can’t spend your existing Units on the new feature.

Marvel Rivals’ latest Season 2 feature is targeted at all the fashionistas out there. Costume customization lets players change the color palette of their skin, creating a new in-game look that suits them best.

The new palette swap customization isn’t free and isn’t available on every skin, though more skins will be available to customize as time goes on. Four reskins shipped with the feature’s introduction.

Unlocking costume customization will cost you the in-game currency equivalent of $6 per skin, but you can freely change the color to any variation released for a skin you bought customization on as they are released.

The pricing of these reskins is actually generous compared with Rivals’ largest competitor: Overwatch 2. Palette-swapped legendary reskins in Blizzard’s first-person hero shooter have typically cost just as much as the original skin, and unlocking the black-and-gold customization for special Mythic skins costs the equivalent of $20.

The $6 price tag for Marvel Rivals costume customization is a tame monetization practice in comparison. But the biggest problem with the new feature isn’t the price tag — it’s the introduction of Unstable Molecules, which feels like an unnecessary additional currency introduced to lure players into spending more money.

Marvel Rivals is developing a currency bloat problem

There were already three separate currencies to manage in the game, alongside the occasional addition of special tokens that let players interact with limited-time events like Galacta’s Cosmic Adventure.

Of the three existing currencies, most players will interact with Chrono Tokens, the purple currency, as it’s available to free-to-play Marvel Rivals players. These tokens unlock rewards on the battle pass. Whereas most games have experience points that unlock battle pass tiers, Chrono Tokens are a currency that disappears at the end of a season.

Units and Lattice are the current premium currencies in Marvel Rivals. Lattice is the gold coin that you directly pay — most microtransactions convert your money into this currency to spend in-game, at a rate of $1 to 100 Lattice.

Units, the blue currency, are what you need to buy most of the premium costume bundles in the game — so you need to convert your Lattice to Units at a one-to-one exchange rate when you’re buying costumes.

That brings us to the new cosmetics system. As if that wasn’t overly complicated enough, costume customization now requires a new currency: Unstable Molecules. Unstable Molecules aren’t Units, but they might as well be. You exchange Lattice to Unstable Molecules at the same one-to-one rate.

The only difference between these currencies is that you use Units to purchase costumes, emotes, sprays and account name changes, and you use Unstable Molecules to purchase the costume customization feature for skins you already own.

The decision to add another currency for no reason needlessly complicates Marvel Rivals’ microtransactions — and the system was already pretty opaque as it stands. Maybe that’s by design, as trading in multiple fictional currencies helps obscure the real dollar cost that players are sinking into their in-game cosmetics.

The addition of Unstable Molecules feels like an anti-consumer move. The costume customization prices are fair when you compare them with the competition’s asking prices for similar cosmetic tweaks, but the new feature should be bought and paid for with Units. There’s no need to add another currency to Marvel Rivals, unless the entire point is to create another way to obfuscate and inflate player spending.

How to unlock costume customization in Marvel Rivals

You can rock palette-swapped versions of some of your favorite Marvel Rivals costumes right now. Costume customization is live in Marvel Rivals — for a handful of skins. Here are the skins the new feature is compatible with right now:

Magik Punkchild: Rosy Resilience skin variant
Psylocke Vengeance: Phantom Purple skin variant
Luna Snow Mirae 2099: Plasma Pulse skin variant
Winter Soldier Blood Soldier: Winter’s Wrath skin variant

Each costume customization is available for purchase for 600 Unstable Molecules. The customizations are purchasable as part of the costume’s listing under the store tab in the main menu. You need to own the base skin before you can purchase the costume customization color variants.

Unstable Molecules are currently only available in a one-to-one exchange with the Lattice premium currency, but the costume customization announcement in the official Marvel Rivals Discord server mentioned that there will be new ways to earn Unstable Molecules in Season 3.