Technologies

Google’s Pixel 8 Pro Has Some Big Problems: Our Review in Progress

Google’s new flagship has some serious early issues that need addressing.

There are big problems with the Google Pixel 8 Pro. With disappointing camera performance, missing features and frustrating quirks, Google’s new flagship feels half-baked at best and it’s certainly not ready to hit shelves on Oct. 12.

CNET editors have spent the past few days testing multiple models of the 8 Pro in the UK and US, and we’ve been taken aback by what we’ve found. The biggest issues are with the camera, which in some high-contrast situations produced bizarre artifacts that ruin the image.

The phone’s DNG raw images — which normally would include all of the detail that the Pixel 8 Pro’s cameras can shoot — were at first incompatible with any raw editors (including Lightroom on the device and Photoshop on desktop). This was fixed with a last-minute update from Google that applies only to new images taken (our early DNG tests are effectively dead). But DNG files remain fuzzy and noisy, beyond what we’d expect from any raw file.

Key new features such as the night time video optimization aren’t available at launch. New AI tools including the updated Call Screen and article summarizing are available in the US but not in the UK, where I’m testing. Both features are discussed at more length in CNET’s Pixel 8 review.

It’s rare to see such glaring problems from a major manufacturer so close to the device going on sale and it’s disappointing to see it on a phone we had such high hopes for. Both the Pixel 6 Pro and Pixel 7 Pro received CNET Editors’ Choice awards for their performance, neither of which suffered from these early problems, but right now we don’t recommend buying the Pixel 8 Pro until Google has addressed these issues.

It’s likely that many of the problems we’ve found can be resolved with software updates, and Google has said that a camera update that could help some of the issues we’ve found will arrive in «a couple of weeks.»

But here at CNET, we’ve decided that we need more time to fully understand the depth of the issues and we’ve opted to hold off on giving the Pixel 8 Pro a definitive rated verdict. Below you’ll find my early review of the phone with my opinions on the design, display, processor and battery, informed by multiple editors’ testing.

We’ll be updating this review over the coming days and retesting elements of the phone (especially the camera) as Google pushes out its software update. We would like to note that we haven’t found any of these issues testing the regular Pixel 8.

What does this mean for you? Well, if you’re sitting clutching your credit card looking to buy the Pixel 8 Pro, we’d advise you to wait. Keep your eye on this review as it develops and wait for our final verdict.

6 days with the Pixel 8 Pro

The Pixel 8 Pro is the latest flagship from Google that packs a host of refinements over its predecessor including a new processor, cameras and more AI skills. I loved the older Pixel 7 Pro and believed it was one of the best Android phones money could buy. The 8 Pro has a lot to live up to.

Putting aside the camera problems I’ve experienced, the Pixel 8 Pro has plenty going for it, from its solid gaming performance, its decent battery life and its slick Android 14 interface. But the most important change is that Google is committing to seven years of software updates for the phone, a huge boost over what it previously offered and a lot more over most other Android manufacturers. It means this thing will still be going strong in 2030.

There’s a lot I like about the phone and while I’ve had some success with the camera, the issues it faces need to be resolved before we could consider recommending anyone buy it.

Design and display

Physically, it’s clear to see the Pixel 8 Pro’s family resemblance to its predecessors, with the big camera bar across the back. It’s not a big design departure from last year’s model, but that rear glass panel is now frosted rather than glossy, which gives it a softer feel to hold while making it a little less prone to fingerprints. I don’t think it looks quite as premium or classy as the Pixel 7 Pro’s sage and gold design, at least not in the plain black variant I’ve been given to test.

The camera bar sticks out a long way — around 4 millimeters in fact, which is even more than on the 7 Pro. The 8 Pro is comfortable to hold, but I do sometimes find it catches when I’m trying to slide it into my jeans pocket. I’m nitpicking here, but it’s one of those things that could become more annoying over time. With a case attached that reduces the height difference between the body and the bar, the problem goes away.

The frame is made in part from recycled aluminum (just like in older Pixel phones) and the phone is IP68 rated for water-resistance, which will keep it safe from spilled drinks or when taking calls in the rain. The 6.7-inch display is the same size as on the Pixel 7 Pro. It’s bright and vibrant and easily does justice to whatever colorful YouTube or Netflix video you want to watch on the bus.

Temperature sensor

One little tweak on the back is a small circle next to the camera flash that houses a brand new feature: a temperature sensor. It allows the phone to give temperature readings from objects or surfaces. It’s easy enough to do, just fire up the temperature app and hold the phone about 5 centimeters from your object, as though you’re taking a close-up photo. Tap the screen and it’ll give you a readout on how hot that object is.

The idea is that you can use it to test the temperature of drinks before you take a big gulp, or to make sure that piece of peach pie isn’t hotter than the sun before you shovel it into your face and burn your mouth to cinders. It works well in my testing so far, with it fairly accurately showing the increase in temperature on my kettle as I boiled water for a cup of tea.

And while I can imagine it sometimes being helpful — parents could use it to check the temperature of a baby’s bottle, for example — I think its real-world application is limited. It feels like a feature that’s been shoehorned in to act as a differentiator from the competition. Heck, it can’t even take your body temperature, though Google is seeking clearance from the US FDA to use it for that purpose. And sure, the Pixel 8 Pro now has a feature that the iPhone 15 doesn’t, but is it really a feature you care about? I’m not sure that I do.

Processor and Android 14

The Pixel 8 Pro comes with Google’s latest homemade processor, the Tensor G3, but we can’t yet tell you how it performs. At the time of writing I’m unable to install any kind of benchmarking apps to directly compare it to its rivals, but anecdotally it seems like a capable chip. Navigation around the Android 14 interface is swift: Apps open without any delays and multitasking between open apps is a breeze.

Graphically demanding games like Genshin Impact, PUBG and Real Racing 3 all play with buttery-smooth frame rates at maximum graphics settings. I’ve yet to find anything that really slows the phone down. The Tensor G3 chipset also enables AI features, but their quality is uneven, with some taking so long to process that I simply didn’t bother (more on these below).

The big advancement we can confirm is longevity. Google committed to providing seven years of software and security updates to the Pixel 8 series, which is a big improvement over the four years it previously offered. By comparison, Samsung offers four years of software and five of security updates. Longer security support times are a huge way of reducing the environmental impact of phones, as the hardware on older models is often still working fine, but it’s simply not safe to keep using devices with outdated software.

Google’s software commitment means the Pixel 8 Pro should still be going strong in 2030, which is the longest of any major Android manufacturer and only really rivaled by Fairphone, which offers eight years of security updates on its latest Fairphone 5. It’s good to see Google extending its support period and I hope it encourages more manufacturers to do the same.

The Pixel 8 Pro launches with Android 14 which itself isn’t that different from Android 13, with a near-identical visual look that includes various ways to customize elements of the interface. Google has sprinkled in some additional AI features throughout though, including a new generative AI wallpaper creator.

The tool lets you select from a variety of prompts, including object words such as «bicycle» or «lighthouse,» texture words like «wood» or «bamboo» and various color and art style words to create a unique backdrop. It’s fun to play with and I’ve enjoyed experimenting with different prompt combinations to find images I like. I don’t always love the results — sometimes the AI hasn’t done a great job — and only being able to choose from a set of predefined prompts means it’s not open to the sort of wild infinite customization you might expect from generative AI.

Google has woven in AI features elsewhere into the phone, including call screening, the ability to summarize articles in web pages (both of which are exclusive to the US at launch) and better speech-to-text and translation tools. But it’s also used for image editing, with AI tools letting you selectively edit the sky in a landscape photo, make objects or people bigger or smaller in the frame or remove them completely. The results don’t always look great — at least not to my eye as a professional photographer — but they can be fun ways of tweaking more casual snaps.

I found that it took between 13 and 18 seconds for the AI to make each edit, which felt like a frustratingly long time to wait. It remains to be seen whether that’s down to the processor performance or if it’s a software issue that could be remedied. In my time with the phone, I found these delays long enough to put me off wanting to play around further. On the Pixel 8, however, these edits generally took around 5 seconds.

There’s also a new tool called Best Take, which takes a burst of images and blends them into one shot where everyone should look their best by automatically picking the best faces of a group of subjects. I’ve not found this useful in my time with the phone. It requires at least six different images of a group of people for the AI to choose from and I normally just take one or two of my friends, which isn’t enough. To make use of it, I’d have to learn to start using burst mode more often when taking group shots, which feels like I’m having to create a problem for this feature to solve.

Then again, my colleague Patrick Holland enjoyed putting the feature to use in his review of the smaller Pixel 8. Patrick found it worked well in his shots, with a mostly seamless replacement of people’s faces in the final image. Your experience with it may vary depending on how you use your phone’s camera, so take my opinion here with a grain of salt.

Camera

Speaking of the camera though, the triple rear-camera setup has had some updates, including wider apertures on both the main and telephoto lenses and higher resolution for the ultrawide lens.

But it’s the camera that’s been most problematic for us in our testing so far. Several of our test images with high contrast scenes show bizarre-looking image noise and artifacts in the shadowy areas, along with extremely aggressive software smoothing on areas that should maintain detail. I’ve found similar issues in night mode photos, too.

While it can shoot DNG raw files as I mentioned earlier, these come out worse, with more image noise and a weird muddiness to the scene that can’t be corrected in post. Shooting in the new high-resolution 50-megapixel mode made things even worse. Taking high-res images involved a 1- to 2-second pause with a «hold still» warning on screen, which made taking the shots feel slow and frustrating.

Google pushed out some big updates to the camera software during our testing period, but it’s clear that something is still wrong. As the cameras are such an important factor of any flagship phone, we’re keen to see a solution here and we’ll continue testing over the coming days and weeks.

It’s not all bad, though. Some images taken with the wide, ultrawide or 5x zoom lens have come out perfectly well in good lighting and I’ve enjoyed using the long exposure mode to add some ethereal blurred movement effects to some photos.

pxl-20231008-120542128-long-exposure-01-cover

The Pixel 7 Pro had a superb camera that was capable of taking glorious images with any of its lenses. I don’t know why Google is struggling to get the Pixel 8 Pro working as it should, but it’s clear that fixes are required.

Battery

Stuffed inside the Pixel 8 Pro is a 5,050-mAh battery, which put in a decent performance on our various battery drain tests. After 1 hour of streaming a YouTube video at max brightness the phone had dropped from full to 97% remaining, which is good. After the third hour it had dropped to 84% which is below what we’ve seen from the iPhone 15 series, but in line with the Galaxy S23.

It’s a demanding test and in everyday use you shouldn’t struggle to get through a whole day of mixed use. Just avoid spending hours streaming video or playing demanding games if you want to have juice left to call a cab home after your night on the town. As with most phones, though, you’ll almost certainly want to give it a full charge when you go to bed each night.

Should you buy the Pixel 8 Pro?

The issues we’ve found on multiple models of the Pixel 8 Pro suggest that there are software issues with the phone that aren’t simply restricted to one dud unit. And while we expect Google to quickly roll out fixes to address these, the fact remains that right now, Google wants $1,000 for a phone that has major problems.

CNET’s advice is to hold on to your money and check back with us in the coming days as we continue to test the 8 Pro and the updates it’ll likely receive.

Technologies

Act Fast to Save $50 on This Baseus Blade 6-in-1 Power Strip and Get 2 Free 45W USB-C Chargers

Optimize your workspace with this Baseus Blade charging station and free Amazon goodies with purchase.

If you love smart home devices or rely heavily on your portable devices to help you get through the day, then you that a shortage of electrical outlets can be inconvenient. Luckily, Baseus is behind some nifty charging devices that can help you solve this issue and make sure every one of your devices can get its duly needed recharge. We’ve spotted the Baseus Blade 140W charging station for just $70 right now. This saves you $30 and even better, Amazon is including two free 45W USB-C chargers as well. Not only is this a great opportunity to save on this charging device, you might also be able to avoid potentially rising costs due to tariffs on electronic devices and accessories.

This Baseus Blade charging station is a 6-in-1 powerhouse with two electrical outlets, one USB-A port and three USB-C ports for a convenient place to charge your laptop, tablet, smartphone, lamp and other necessary work devices. Its smart display also shows you how much power is being distributed per port.

Hey, did you know? CNET Deals texts are free, easy and save you money.

Thanks to its GaN technology, this charging station is safe to use and is built to prevent overheating and keep your devices safe. Amazon is also throwing in two 45W charging blocks valued at $35, which makes this deal even sweeter and lets you charge even more devices.

Looking for charging devices but not sure if this deal is right for you? Check out our list of the best USB-C chargers, docks, hubs and more.

Why this deal matters

This Baseus Blade 6-in-1 charging station is not only $30 off, it also includes two 45W charging blocks so you can expand your charging options at home or during travels. That makes now a great time to stock up and potentially save before tariffs start affecting the price of electronic goods and accessories.

Technologies

Before Apple’s Expected iOS 19 Reveal, Here’s What to Know About iOS 18.5

Here are all the new features you should know about in the latest iPhone update.

Apple is holding its Worldwide Developers Conference on June 9, where we will likely get a glimpse of the upcoming iOS 19. Before that announcement, Apple released iOS 18.5 on May 12, more than a month after the company released iOS 18.4. While iOS 18.4 brought more emoji to all iPhones, this latest update adds just a few small changes and a new Pride wallpaper to your iPhone. The update also includes some bug fixes and security patches everyone should download to help keep their device secure.

You can download iOS 18.5 by going to Settings > General > Software Update, then tapping Update Now and following the prompts on your screen.

Here’s what iOS 18.5 brings to your iPhone. Just a reminder, only people with an iPhone 15 Pro, Pro Max or the iPhone 16 lineup can access Apple Intelligence for now. If you have any other iPhone, you won’t have access to those features.

New Pride wallpaper

Apple releases a new Pride wallpaper ahead of Pride Month every year, and this year is no different. iOS 18.5 includes the latest iteration of the wallpaper, «Pride Harmony,» which features bold stripes that shift and change position as you move.

iOS 18.5 tweaks Mail options

Apple introduced a few Mail app updates in iOS 18.5. One of those updates makes it easier to adjust the app’s settings by showing or hiding contact photos in Mail. Contact photos are the images to the left of emails that help identify senders.

Mail will show Contact Posters by default, but you can turn them off from within the app with iOS 18.5. To do so, open Mail, tap the three dots (…) in the top-right corner of your screen, and then tap Show Contact Photos. Now, all your emails will just show the subject line and a preview of the message, similar to how Mail looked before iOS 18.

This option is in iOS 18.4, but it’s buried in Settings and not easy to locate.

Another update concerns Categories. If the mode is enabled, you can see a small tab on the right side of your screen near the other categories. Swipe the categories bar near the top of Mail to the left, and this small tab will expand to reveal the category All Mail. When you swipe left to view All Mail, it will automatically be selected, and you’ll need to tap one of the other Categories to unselect All Mail.

This category isn’t new; you could find it in iOS 18.4. But, there was no small tab on the right side of your screen to signal it was present off-screen. Therefore, All Mail flew under the radar — I didn’t even know the option was there until beta versions of iOS 18.5.

This category appears to be a way to simultaneously enable Categories and List View — the pre-Categories view of Mail. When you use All Mail, you’re viewing your messages without any categorization, like in List View.

Satellite features for all iPhone 13 models

Apple’s iOS 18.5 also brings certain satellite features, like messaging, to the iPhone 13 lineup. That means if you go off the grid, you could still text people to let them know where you are. However, these features on iPhone 13 models are carrier dependent, and currently only T-Mobile offers them in the US via Starlink.

T-Mobile Starlink is in beta, and the beta is free and open to anyone until July, including people on other carrier plans. After July, it will be part of the T-Mobile Experience Beyond and Go5G Next plans. People with other carriers, like Verizon and AT&T, will then be able to access the system for $10 a month.

Back Tap banner

The iOS 18.5 update also introduces the option to display a banner using the Back Tap function. Back Tap turns the Apple logo on the back of your iPhone into a usable button that can open your camera, take a screenshot and more when you double- or triple-tap it. And with iOS 18.5, you can make your iPhone display a banner whenever you use Back Tap.

To enable the banner, go to Settings > Accessibility > Touch > Back Tap and tap the toggle next to Show Banner. If you enable the banner and use Back Tap, the banner will appear across the top of your screen and read, «Back Tap Double/Triple Tap detected.»

iOS 18.5 release notes

Here are the full release notes for iOS 18.5.

This update also includes the following enhancements and bug fixes:

A new Pride Harmony wallpaper.
Parents now receive a notification when the Screen Time passcode is used on a child’s device.
Buy with iPhone is available when purchasing content within the Apple TV app on a third-party device.
Fixes an issue where the Apple Vision Pro app may display a black screen.
Support for carrier-provided satellite features is available on iPhone 13 (all models). For more information, visit:
https://support.apple.com/122339.

Some features may not be available for all regions or on all Apple devices. For information on the security content of Apple software updates, please visit:
https://support.apple.com/100100

For more iOS news, here’s what features were included in iOS 18.4 and iOS 18.3. You can also check out our iOS 18 cheat sheet and what we hope to see in iOS 19.

Technologies

These 10 Hacks Could Be the End of Your Terrible Signal Forever

Say goodbye to weak bars with these reception-boosting hacks.

There’s nothing worse than being in the middle of a road trip and realizing your cell signal has dropped out. No GPS, no music and no way to call for help if something goes wrong. A weak signal can cause all kinds of problems, but the good news is that there are a few quick fixes that might get you back online fast.

Whether you’re using an iPhone or Android, these simple hacks can help boost your reception and keep you connected when you need it most.

Whether you’re doing some routine phone maintenance or you’re stuck in an emergency, there are multiple ways to improve your reception on an iPhone or Android phone, no matter what type of phone plan you’re on. It might even come down to something as simple as toggling Airplane mode.

To go from dropped calls to full bars, here’s what you need to know.

Note: Although software across different iPhone models is relatively the same, Samsung Galaxy, Google Pixel and other Android phones may have different software versions, so certain settings and where they are located might differ depending on device.

For more, check out how you can use Google Maps when you’re offline and how you can maybe fix your internet when it’s down.

To improve your cellphone service, try these steps first

The settings on your phone can help you get better cell service, but there are other tricks for improving your reception without even touching your phone’s software.

Move yourself so that there are no obstructions between your phone and any cell towers outside. That might involve stepping away from metal objects or concrete walls, which both kill reception. Instead, get to a window or go outside if possible.
Remove your phone case. It doesn’t hurt to remove whatever case you have on your phone, especially if it’s thick, so that the phone’s antenna isn’t blocked by anything and can get a better signal.
Make sure your phone is charged. Searching for and connecting to a stronger signal drains power, so if your phone battery is already low on charge, you may have a difficult time getting good service.

Always start by turning Airplane mode on and off

Turning your phone’s connection off and then back on is the quickest and easiest way to try and fix your signal woes. If you’re moving around from one location to another, toggling Airplane mode restarts the Wi-Fi, Bluetooth and cellular network modems, which forces them to find the best signal in the area.

Android: Swipe down from the top of your screen — to access the Quick Settings panel — and then tap the Airplane mode icon. Wait for your phone to completely disconnect from its Wi-Fi and cellular connections. It doesn’t happen instantly, so give it a good 15 seconds before you tap on the Airplane mode icon again.

iPhone: On the iPhone, you can access Airplane mode from the Control Center, but that varies depending on which iPhone model you have. On the iPhone X and later, swipe down from the top-right corner to access the Control Center. On older iPhone models, swipe up from the bottom of the screen. Then tap the Airplane mode icon, which will turn orange when it’s enabled. Again, wait up to 15 seconds before turning it off.

If Airplane mode doesn’t work, restart your phone

Our phones are miniature computers, and just like computers, sometimes you can fix issues like network connection by simply restarting them.

Android: Hold down the power button, or the power button and the volume down key (depending on your Android phone), until the on-screen menu shows up, and then tap Restart. If your phone doesn’t offer a restart option, you can simply tap Power Off to shut down your device, and then boot it back up with the power button.

iPhone: On the iPhone X and older models, hold down the sleep/wake button and either one of the volume buttons and then swipe right on the power slider to turn off the device. Wait until it fully turns off, then press down on the sleep/wake button to turn it back on.

Alternatively, you can do a force reset on your iPhone: Press the volume up button, followed by the volume down button and then press and hold the side button. Keep holding it in, after your phone’s screen goes black and until you see the Apple logo appear again.

If your iPhone has a home button, hold down the sleep/wake button until the power slider is displayed and then drag the slider to the right. Once the device is turned off, press and hold the sleep/wake button until you see the Apple logo.

Older phone? Take your SIM card out

Another troubleshooting step that might help is to remove your SIM card, if your phone has one, and then place it back in with the phone turned on. If the SIM card is dirty, clean it. If it has any physical defects, you may need to replace it.

You’ll need a SIM card tool — usually included in your phone’s box — or an unfolded paper clip or sewing needle to get the SIM tray out of your phone.

All phones: Remove the SIM card, check to see if it’s damaged and positioned in the SIM tray correctly, then put it back in your phone.

eSIM: For phones with an eSIM — that is, an embedded electronic SIM in your phone — there’s nothing for you to remove. The best you can do is restart your phone.

Check your carrier settings (and update your software)

Mobile carriers frequently send out carrier settings updates to help improve connectivity for calls, data and messages on their network. Although this feature is available on all iPhone models, it’s not universal on Android, so you might not find carrier settings if you don’t have a supported phone.

iPhone: Carrier updates should just appear, and you can update from the pop-up message that appears. To force your iPhone to check for a carrier settings update, go to Settings > General > About on your phone. If an update is available, you’ll be prompted to install it.

Android: As mentioned before, not all Android phones have carrier settings, so you’ll have to open the Settings app and type in «carrier settings» to find any possible updates. On supported Pixels, go to Settings > Network & internet > Internet, tap the gear next to your carrier name and then tap Carrier settings versions.

Reset your phone’s network settings

Sometimes all you need is a clean slate to fix an annoying connectivity issue. Refreshing your phone’s network settings is one way to do that. But be forewarned, resetting your network settings will also reset any saved Wi-Fi passwords, VPN connections and custom APN settings for those on carriers that require additional setup.

Android: In the Settings app, search for «reset» or more specifically «reset network settings» and tap on the setting. On the Pixel, the setting is called Reset Wi-Fi, mobile & Bluetooth. After you reset your network settings, remember to reconnect your phone to your home and work Wi-Fi networks.

iPhone: Go to Settings > Transfer or Reset iPhone > Reset > Reset Network settings. The next page will warn you that resetting your network settings will reset your settings for Wi-Fi, mobile data and Bluetooth. Tap Reset Network Settings and your phone will restart.

Contact your phone carrier

Sometimes unexpected signal issues can be traced back to problems with your wireless carrier. A cell tower could be down, or the tower’s fiber optic cable could have been cut, causing an outage.

For consistent problems connecting to or staying connected to a cellular or data network, it’s possible your carrier’s coverage doesn’t extend well into your neighborhood.

Other times, a newfound signal issue can be due to a defect with your phone or a SIM card that’s gone bad. Contacting your carrier to begin troubleshooting after you’ve tried these fixes is the next best step to resolving your spotty signal.

If all else fails, try a signal booster to improve cell reception

If after going through all of our troubleshooting steps, including talking to your carrier to go over your options, you’re still struggling to keep a good signal — try a booster. A signal booster receives the same cellular signal your carrier uses, then amplifies it just enough to provide coverage in a room or your entire house.

The big downside here is the cost. Wilson has three different boosters designed for home use, ranging in price from $349 for single room coverage to $999 to cover your entire home. To be clear, we haven’t specifically tested these models. Wilson offers a 30-day money-back guarantee and a two-year warranty should you have any trouble with its products.