Technologies

Amazon to Pay $30M for Ring and Alexa Privacy Violations: Tips for Protecting Your Smart Home Data

As Amazon settles over alleged privacy violations, here’s how you can help keep your personal data safe.

Amazon will pay two separate penalties for privacy violations, the Federal Trade Commission has announced: $25 million for allegedly not deleting children’s data and $5.8 million for failing to restrict employee and contractor access to Ring security videos.

Amazon prevented parents from deleting their children’s voice and geolocation data acquired through the Alexa voice assistant, and stored and used the data for several years to improve the Alexa algorithm to better understand children’s speech patterns and accents, the FTC alleged Wednesday.

This put the data «at risk of harm from unnecessary access,» according to the FTC.

The Children’s Online Privacy Protection Act Rule «does not allow companies to keep children’s data forever for any reason, and certainly not to train their algorithms,» said Samuel Levine, director of the FTC’s Bureau of Consumer Protection, in a statement.

Amazon said in a blog post that it disagrees with the FTC’s claims and denies violating the law.

«We take our responsibilities to our customers and their families very seriously,» Amazon said. «We work hard to protect children’s privacy, and we have built robust privacy protections into our children’s products and services.»

The FTC on Wednesday also leveled a $5.8 million penalty against Amazon’s Ring. Ring, which was acquired by Amazon in 2018, sells video doorbells, indoor and outdoor cameras and home security services. It has long been criticized for its privacy practices, including sharing doorbell footage with police departments across the US. The settlement announced Wednesday related to allegedly failing to restrict access to customers’ videos across its employees and contractors, and using those videos to train its algorithms without consent.

«One employee over several months viewed thousands of video recordings belonging to female users of Ring cameras that surveilled intimate spaces in their homes such as their bathrooms or bedrooms. The employee wasn’t stopped until another employee discovered the misconduct,» the FTC alleges.

Ring’s failure to «implement basic measures to monitor and detect employees’ video access» meant the company also didn’t know who or how many employees accessed private videos inappropriately.

Ring didn’t seek customer consent for human review of their videos until January 2018, the FTC alleged.

Ring’s lack of security, including not offering multifactor authentication until 2019, meant hackers exploited account vulnerabilities to compromise 55,000 customers’ accounts in the US, the complaint says. Of those 55,000 customers, 910 accounts across 1,250 devices saw the hacker take «additional invasive actions, such as accessing a stored video, accessing a live stream video or viewing a customer’s profile,» the complaint details. In 20 instances, the hackers maintained access to customer devices for over a month.

«In many instances, the bad actors were not just passively viewing customers’ sensitive video data. Rather, the bad actors took advantage of the camera’s two-way communication functionality to harass, threaten, and insult individuals — including elderly individuals and children — whose rooms were monitored by Ring cameras, and to set off alarms and change important device settings,» the FTC’s complaint says.

The $5.8 million penalty will be used to refund customers, and Ring is required to delete data and videos if obtained prior to 2018 and «delete any work products it derived from these videos.»

Ring’s statement likewise disagreed with the FTC’s claims. «We want our customers to know that the FTC complaint draws on matters that Ring promptly addressed on its own, well before the FTC began its inquiry; mischaracterizes our security practices; and ignores the many protections we have in place for our customers,» Ring said.

How to protect your private data

Bad actors are a threat to your security, and there are a number of steps you can take to help yourself. Here’s how to make sure your home Wi-Fi is secure, how to protect your home security against hacks and the best home security systems of 2023 — including the best cheap home security systems and the best DIY home security systems. You could also look at getting a password manager so your accounts are safer, and here’s CNET’s smart home privacy guide on how to delete your voice recordings across Amazon, Apple and Google.

As companies are keeping more and more of your personal data, here are CNET’s tips on how to keep Facebook from tracking you, how to prevent yourself from being tracked via your Apple AirTags and how to get Google to remove your personal data from search results.

Technologies

How to Get Verizon’s New Internet Plan for Just $25 Per Month

Technologies

This $20K Humanoid Robot Promises to Tidy Your Home. But There Are Strings Attached

The new Neo robot from 1X is designed to do chores. It’ll need help from you — and from folks behind the curtain.

It stands 5 feet, 6 inches tall, weighs about as much as a golden retriever and costs near the price of a brand-new budget car.

This is Neo, the humanoid robot. It’s billed as a personal assistant you can talk to and eventually rely on to take care of everyday tasks, such as loading the dishwasher and folding laundry.

Neo doesn’t work cheap. It’ll cost you $20,000. And even then, you’ll still have to train this new home bot, and possibly need a remote assist as well.

If that sounds enticing, preorders are now open (for a mere $200 down). You’ll be signing up as an early adopter for what Neo’s maker, a California-based company called 1X, is calling a «consumer-ready humanoid.» That’s opposed to other humanoids under development from the likes of Tesla and Figure, which are, for the moment at least, more focused on factory environments.

Neo is a whole order of magnitude different from robot vacuums like those from Roomba, Eufy and Ecovacs, and embodies a long-running sci-fi fantasy of robot maids and butlers doing chores and picking up after us. If this is the future, read on for more of what’s in store.

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What the Neo robot can do around the house

The pitch from 1X is that Neo can do all manner of household chores: fold laundry, run a vacuum, tidy shelves, bring in the groceries. It can open doors, climb stairs and even act as a home entertainment system.

Neo appears to move smoothly, with a soft, almost human-like gait, thanks to 1X’s tendon-driven motor system that gives it gentle motion and impressive strength. The company says it can lift up to 154 pounds and carry 55 pounds, but it is quieter than a refrigerator. It’s covered in soft materials and neutral colors, making it look less intimidating than metallic prototypes from other companies.

The company says Neo has a 4-hour runtime. Its hands are IP68-rated, meaning they’re submersible in water. It can connect via Wi-Fi, Bluetooth and 5G. For conversation, it has a built-in LLM, the same sort of AI technology that powers ChatGPT and Gemini.

The primary way to control the Neo robot will be by speaking to it, just as if it were a person in your home.

Still, Neo’s usefulness today depends heavily on how you define useful. The Wall Street Journal’s Joanna Stern got an up-close look at Neo at 1X’s headquarters and found that, at least for now, it’s largely teleoperated, meaning a human often operates it remotely using a virtual-reality headset and controllers.

«I didn’t see Neo do anything autonomously, although the company did share a video of Neo opening a door on its own,» Stern wrote last week.

1X CEO Bernt Børnich told her that Neo will do most things autonomously in 2026, though he also acknowledged that the quality «may lag at first.»

The company’s FAQ says that for any chore request Neo doesn’t know how to accomplish, «you can schedule a 1X Expert to guide it» to help the robot «learn while getting the job done.»

What you need to know about Neo and privacy

Part of what early adopters are signing up for is to let Neo learn from their environment so that future versions can operate more independently.

That learning process raises privacy and trust questions. The robot uses a mix of visual, audio and contextual intelligence — meaning it can see, hear and remember interactions with users throughout their homes.

«If you buy this product, it is because you’re OK with that social contract,» Børnich told the Journal. «It’s less about Neo instantly doing your chores and more about you helping Neo learn to do them safely and effectively.»

Neo’s reliance on human operation behind the scenes prompted a response from John Carmack, a computer industry luminary known for his work with VR systems and the lead programmer of classic video games including Doom and Quake.

«Companies selling the dream of autonomous household humanoid robots today would be better off embracing reality and selling ‘remote operated household help’,» he wrote in a post on the X social network (formerly Twitter) on Monday.

1X says it’s taking steps to protect your privacy: Neo listens only when it recognizes it’s being addressed, and its cameras will blur out humans. You can restrict Neo from entering or viewing specific areas of your home, and the robot will never be teleoperated without owner approval, the company says.

But inviting an AI-equipped humanoid to observe your home life isn’t a small step.

The first units will ship to customers in the US in 2026. There is a $499 monthly subscription alternative to the $20,000 full-purchase price, though that will be available at an unspecified later date. A broader international rollout is promised for 2027.

Neo’s got a long road ahead of it to live up to the expectations set by Rosie the Robot in The Jetsons way back when. But this is no Hanna-Barbera cartoon. What we’re seeing now is a much more tangible harbinger of change.

Technologies

I Wish Nintendo’s New Switch 2 Zelda Game Was an Actual Zelda Game

Hyrule Warriors: Age of Imprisonment has great graphics, a great story and Zelda is actually in it. But the gameplay makes me wish for another true Zelda title instead.

I’ve never been a Hyrule Warriors fan. Keep that in mind when I say that Nintendo’s new Switch 2-exclusive Zelda-universe game has impressed me in several ways, but the gameplay isn’t one of them. Still, this Zelda spinoff has succeeded in showing off the Switch 2’s graphics power. Now can we have a true Switch 2 exclusive Zelda game next?

The upgraded graphics in Tears of the Kingdom and Breath of the Wild has made the Switch 2 a great way to play recent Zelda games, which had stretched the Switch’s capabilities to the limit before. And they’re both well worth revisiting, because they’re engrossing, enchanting, weird, epic wonders. Hyrule Warriors: Age of Imprisonment, another in the Koei-Tecmo developed spinoff series of Zelda-themed games, is a prequel to Tears of the Kingdom. It’s the story of Zelda traveling back in time to ancient Hyrule, and the origins of Ganondorf’s evil. I’m here for that, but a lot of hack and slash battles are in my way.

A handful of hours in, I can say that the production values are wonderful. The voices and characters and worlds feel authentically Zelda. I feel like I’m getting a new chapter in the story I’d already been following. The Switch 2’s graphics show off smooth animation, too, even when battles can span hundreds of enemies.

But the game’s central style, which is endless slashing fights through hordes of enemies, gets boring for me. That’s what Hyrule Warriors is about, but the game so far feels more repetitive than strategic. And I just keep button-mashing to get to the next story chapter. For anyone who’s played Hyrule Warriors: Age of Calamity, expect more of the same, for the most part.

I do like that the big map includes parts in the depths and in the sky, mirroring the tri-level appeal of Tears of the Kingdom. But Age of Calamity isn’t a free-wandering game. Missions open up around the map, each one opening a contained map to battle through. Along the way, you unlock an impressive roster of Hyrule characters you can control.

As a Switch 2 exclusive to tempt Nintendo fans to make the console upgrade, it feels like a half success. I admire the production values, and I want to keep playing just to see where the story goes. But as a purchase, it’s a distant third to Donkey Kong Bananza and Mario Kart World.

Hyrule Warriors fans, you probably know what you’re probably in for, and will likely get this game regardless. Serious Zelda fans, you may enjoy it just for the story elements alone.

As for me? I think I’ll play some more, but I’m already sort of tuning the game out a bit. I want more exploration, more puzzles, more curiosity. This game’s not about that. But it does show me how good a true next-gen Zelda could be on the Switch 2, whenever Nintendo decides to make that happen.