Alaska Airlines paused its operations for several hours late on July 20 due to what the company called, «a significant IT outage» that affected its operations.

About three hours later, flights resumed and the company posted on X: «Alaska Airlines has resolved its earlier IT outage and has resumed operations. We sincerely apologize for the inconvenience, and encourage guests to check your flight status before heading to the airport.»

The delays affected Alaska Air and Horizon Air flights at airports including Seattle-Tacoma International Airport, where about 49 flights were canceled and 43 were delayed as of the moving of July 21, according to a local report.

In an email to CNET, Alaska Air gave more details about what caused the outage on Sunday. «A critical piece of multi-redundant hardware at our data centers, manufactured by a third-party, experienced an unexpected failure,» the company said in an email.

«When that happened, it impacted several of our key systems that enable us to run various operations, necessitating the implementation of a ground stop to keep aircraft in position. The safety of our flights was never compromised,» Alaska Air said. «We are currently working with our vendor to replace the hardware equipment at the data center.» 

The company added the outages were not related to a cybersecurity incident that affected Hawaiian Airlines in June.

In total, more than 150 flights were canceled, including 64 cancelations on Monday. «Additional flight disruptions are likely as we reposition aircraft and crews throughout our network,» the company said.

What customers can do

If you were or continue to be impacted by the disruption, you’re probably wondering what to do next. 

«We appreciate the patience of our guests whose travel plans have been disrupted,» said the airline. «We’re working to get them to their destinations as quickly as we can. Before heading to the airport, we encourage flyers to check their flight status.»

Last year, rules changed on what customers are entitled to when flights are canceled or delayed. Although airlines have tried to roll back those rules under a new presidential administration, they’re still in place. 

Those changes to compensation called for automatic, prompt refunds for canceled or significantly delayed flights without requiring customers to jump through excessive hoops to get compensation.  The determination for a refund often depends on whether a cancelation resulted in a wait time of three or more hours. 

According to the Department of Transportation’s Airline Cancelation Delay Dashboard, Alaska Airlines has some of the more flexible customer policies regarding delays and cancelations, 

Alaska’s customer service line is at 1-800-252-7522. They also offer a Help Center web page that includes an AI-powered chatbot called Ask Alaska.

Two hours into my gaming preview of Dying Light: The Beast, I was jogging through a beautiful woodland dotted with cabins and park benches — a spot that would make for a lovely vacation, if not for the hordes of zombies wandering all over. Despite stealthily creeping around, I was spotted by a large group and frantically fended them off with a shovel, growing more desperate and overwhelmed — until my rage meter maxed out and I became a beast. I roared and tore the zombies limb from limb until the red haze lifted from my vision, leaving me human again to continue my journey through the park.

At a preview event in Los Angeles, California, Polish studio Techland set me and other media members up to play the first few hours of Dying Light: The Beast. It’s the next entry in the beloved Dying Light series of games, which combine first-person parkour movement with zombie horror action. After the long gap between the 2015 original and its 2022 sequel Dying Light 2 Stay Human, the third game is coming out just three years later, with a release date of August 22, 2025. Dying Light: The Beast is a course correction that brings back more of the horror and vulnerability that made the first game so successful, Dying Light franchise director Tymon Smektala told me.

«Wtih Dying Light: The Beast, we want to recapture that fear, that horror, that tension that the first game had,» Smektala said. «Maybe it was beginner’s luck, but we actually managed to capture the atmosphere and the feel and the balance just right.»

Part of that is bringing back the first game’s protagonist, Kyle Crane, who has been locked away for a decade while the zombie plague he once tried to contain rampages across the world. After escaping an underground lab, Crane quickly discovers that years of experiments done on him have left him with bursts of strength and bloodlust, which comes in handy when he’s beset by mutated enemies — he becomes a monster to fight monsters.

Prior Dying Light games let players explore open-world cities with free-roaming parkour movement, leaping over railings and climbing up fire escapes. The Beast expands this to a seemingly less suitable environment: Castor Woods, a sprawling forest that feels like a national park, where players have to thread their way through woodlands, rivers, mountain paths and other terrain. Techland challenged itself to see if the series’ parkour movement to evade zombies rather than fight them all would work in different biomes, Smektala said — and he believes they’ve cooked up something unique that pushes players to change how they move and deal with the living and the dead. 

«So you could say, ‘okay, maybe I can hide behind trees and try to use how dense the forest is to lose the chase,’ but on the other hand, you never really know what you can find behind that tree, what hides in those forests,» Smektala said. «We like the fact that there are places on the map where you basically feel weaker, where you feel more fragile.»

Swinging between fragility and «Beast Mode» revenge

In my handful of hours with The Beast, I frequently felt that sense of vulnerability, confidently taking on a couple zombies, only to get cornered by half a dozen more shambling up behind me. Combat feels slow and weighty, relying on timing to avoid exhausting myself. I had to circle enemies carefully and slip between their attacks as my melee swings gradually took them down one by one — with guns and bullets scarce, at least early on.

But when I’d hit (or had been hit) enough to fill my rage meter, the game’s unique mechanic, Beast Mode, activated turning me into a monstrous force of nature, battering zombies and ripping off their limbs (if not worse — the game’s brutal dismemberment isn’t for the weak-stomached). Beast Mode is a deliberate counterbalance for handling hordes and turning the tides in combat — partially inspired, surprisingly, by the classic game Pac-Man.

«Pac-Man, if you think about it, is actually also a survival game where you are chased by ghosts. You are super weak, just one touch and you die — but there are those power pellet moments, you grab them and suddenly you can start chasing ghosts,» Smektala said, comparing that «cathartic overpower state» to the new Dying Light’s Beast Mode.

To make sure these moments land when they’re most needed, Techland has made under-the-hood tweaks, including filling the Beast Mode meter faster when the player is surrounded by zombies or when being chased by an undead horde at night (more on that later). The game keeps these mechanics hidden, Smektala explained, to prevent players from gaming the system. They’re designed to heighten the thrill of pursuit and reversal — fine-tuned through extensive player testing.

«You really feel like these are your last moments, the zombies are coming at you … and they’re just about to grab you and suddenly you see that meter has been charged and then you can turn 180 and get that moment of resetting the situation,» Smektala said.

Beast Mode isn’t the only escape route. Unlike the second Dying Light game where players can paraglide between buildings, The Beast’s national park areas are too broad for aerial traversal — but I could jump into abandoned vehicles and drive away from sticky situations… at least until the gas ran out. (You can refuel at select spots and unlock skills to burn less fuel.) 

Whether you’re smashing zombies with improvised weapons, tearing through them in Beast Mode or mowing them down in a car, the game’s brutality is unmistakable — and it’s been dialed up since the last Dying Light, thanks to further optimizations to Techland’s in-house C-Engine. For The Beast, the studio has doubled the number of possible wounds zombies can take, so whether you strike the head or midsection, you’ll see injuries that match.

Techland also went all-in on realistic blood spatters rendered by C-Engine: Artists ordered liters of fake blood and spent days creating real-life splats to digitize for the game.

«So if you enter a room [in the game] and you see blood dragging on the floor or a blood splat on the wall, actually there was an actor in our mock-up studio that was dragging his body on the floor to leave that mark, and then we just scanned it and put it into the game,» Smektala said.

Surviving the least relaxing vacation of your life

My preview started an hour or so into Dying Light: The Beast, after Crane escapes from the underground facility. He’s woken up in the territory of The Baron, a sadistic noble ruling over the national park-like territory in an unspecified European country — one inspired by Swiss landscapes, a Techland developer told me. His small army of soldiers roam the land doing his bidding, adding another hazard standing between Crane and escape, but they’re far from the worst things in this strange land.

After escaping the facility, Crane wanders down a mountain trail to find a monastery that he clears of zombies to turn into a safe house. But his final task is to face a mutated monstrosity with a gas mask — the game’s first boss. After putting it in the ground, a scientist named Olivia introduces herself and pledges to help Crane. She takes a blood sample from the creature and convinces Crane to administer it to himself, granting him the upgrade to his Beast Mode. 

These monsters, which Olivia calls Chimeras, are the faulty results of The Baron’s experiments. They roam the woodlands and she urges Crane to hunt them down to grow stronger so he can defeat the psychopathic noble. Each new kill grants a point in the Beast Mode skill tree, unlocking bonuses and new abilities like a ground slam.

After that, the game opens up, allowing players to alternate between following the main story or side quests and engaging with the game’s open world — exploring territory, gathering supplies and weapons and establishing safe houses to rest and recover. The safe houses are key to waiting out the dangerous dark hours, as the day-night cycle from Dying Light’s earlier games returns. When the sun sets, powerful nocturnal ghouls called Volatiles emerge. If alerted, they’ll unleash zombie hordes in a chase sequence that only ends with clever evasion — or reaching a safe house.

While players can simply sleep through the night, certain treasure-laden zombies only emerge after twilight, and I imagine other incentives or missions will lure players out of their safe houses. 

Nighttime also becomes more manageable as players get stronger, either through acquiring equipment or leveling up — killing enemies will give Crane a bit of experience, while finishing story missions will award a lot. Every level grants a skill point to improve Crane’s stealth, parkour or combat abilities, which are important to gather to handle some of the game’s tougher enemies, from zombies in combat armor to Chimeras encountered in the wild.

As players explore and fill in the map, they’ll find some areas have level thresholds. I was driving around when I spotted an intriguing building across the river — an abandoned mental hospital likely full of loot — but it was 8 or 9 levels above me, and I didn’t want to risk it. You can offset level gaps with gear: Weapons are scattered throughout the world, with rarer loot hidden in riskier spots — like the military convoy I cleared out to score higher-level equipment.

Other weapons must be crafted, and there’s a cornucopia of materials scattered around, some that you’ll pick up off the ground and others scavenged from defeated zombies. You’ll need blueprints to make key weapons — I found one for a bow in the starting monastery safe house — and yes, once I built it, I needed to craft the arrows, too.

Becoming your own Beast

With a sprawling map to explore, crafting and skill trees, Dying Light: The Beast felt like a familiar yet fun mashup of Far Cry and Mirror’s Edge, all set in lovely woodland scenery (as an outdoorsy person, I’m partial to the natural setting, though there is a town in the game to provide some urban parkouring). Combined with the day-night cycle and a story pitting survivors against the vicious Baron, open-world game fans have a lot to chew on in Techland’s upcoming game — especially those who want a bit more of a challenge in their combat. 

To ameliorate that difficulty, The Beast offers co-op mode, letting players team up with up to three friends. But teaming up won’t make the game instantly easier, as Techland made sure to adjust the game’s challenge accordingly, from spawning more zombies and making them stronger to giving them area-of-attack swipes to hurt multiple teammates. The Chimeras will be especially beefed up — so much so that players may not be able to take them down solo when playing with others in a game session.

A couple hours into the preview, after taking down a pair of hulking Chimeras, I was tasked with chasing down a third in a swamp. This fiend was different — a spindly blood-soaked ghoul that reminded me of the fearsome Witch special enemy from the Left 4 Dead games. She dashed in and out of the foggy marshland, and I struggled to track her and land hits while dodging her own — barely eking out a win thanks to some clutch Beast Mode transformations.

When I next took on a hefty Chimera with a concrete slab for an arm that I encountered after delving into the train tunnels, it became clear Techland had designed each of these fights as its own unique arena brawl. I was down in the depths, hunting an especially lethal monster that had been terrorizing survivors, and that Chimera wasn’t it. After chasing down the culprit, I pulled back the hood to reveal a familiar face — Crane’s own. Another failed experiment, maybe? As my preview ended, I was left wondering what The Beast truly referred to.

As I stepped away, I could feel the game’s open-world hooks sinking in — I just wanted to craft one more weapon, secure one more safe house, hunt one more Chimera and push past the edge of my map.

Dying Light: The Beast launches on August 22 for PC, PS5 and Xbox One X/S.

I’ve been traveling around the world for a year and a half, and one of my favorite money-saving travel hacks is using an eSIM. 

If you’re unfamiliar with the concept of an eSIM, it’s a digital SIM installed onto your phone that lets you access a mobile network without a physical SIM card. Using an eSIM for all my mobile data abroad means I don’t have to worry about expensive roaming charges from my US mobile provider or buying a physical SIM for a local network every time I enter a new country. 

When I learned that eSIM provider GigSky was offering eligible Visa cardholders a complimentary 15-day worldwide data plan, I was curious. I hadn’t seen this offer widely discussed in the credit card rewards sphere, nor had I heard of GigSky before. Maybe this would be a useful, free benefit that I’d be adding to my list of favorite credit card perks. Maybe it’d be a two-week disaster of no data and tech troubles. 

There was only one way to find out.

Once my previous eSIM plan expired, I grabbed my trusty Chase Sapphire Preferred Card — the Visa Signature card that I’d be using to access this offer — and headed to GigSky’s website. 

What to know about the GigSky Visa offer

From now until Nov. 15, 2027, eligible Visa Signature and Visa Infinite cardholders can receive a complimentary global mobile data plan through GigSky that grants access to mobile data in more than 175 countries. 

A Visa Signature card gives you a complimentary 1GB plan valid for 15 days, while a Visa Infinite card gives you a 3GB/15-day plan. After your complimentary plan expires, you’ll also get an ongoing discount on all paid plans: 20% off for Visa Signature cardholders and 30% off for Visa Infinite cardholders. You can redeem a complimentary plan once per calendar year.

To get the complimentary data plan and the discount, you must add your card as your default payment method in the GigSky app. 

Eligible cards

All US Visa Signature and Visa Infinite cards are eligible for this offer, along with select Visa cards issued in Canada and Latin America. 

Popular Visa Signature cards include:

• Ink Business Unlimited® Credit Card ($0 annual fee)
• Wells Fargo Active Cash® Card ($0 annual fee)
• Chase Sapphire Preferred® Card ($95 annual fee)
• Ink Business Preferred® Credit Card ($95 annual fee)
• Ink Business Cash® Credit Card ($0 annual fee)

Popular Visa Infinite cards include: 

• Chase Sapphire Reserve® ($795 annual fee)
• Capital One Venture X Rewards Credit Card ($395 annual fee)

My experience claiming and using my free GigSky eSIM

Claiming the offer

I started off by heading to the official offer page to read through the details. I also noticed that GigSky was offering a free 100MB trial eSIM for everyone, no Visa card required. If you don’t qualify for the Visa offer, it’s worth checking this one out.

I read through the terms and conditions for the Visa offer. The terms were clear, and I didn’t see any red flags or hidden «gotchas.» Satisfied, I downloaded the GigSky app to claim the offer. 

On the app’s home page, I immediately saw a link to check my eligibility for the Visa offer. 

After clicking the link, I was prompted to enter my card number to check my eligibility. I entered my Chase Sapphire Preferred card number and was told I was eligible for a 1GB/15-day complimentary data plan and a 20% discount on all paid plans. I appreciated how they laid out the details up front so there was no confusion about what I was getting.

Following the app’s prompts, I created an account and added my Chase Sapphire Preferred as my default payment method. The app sent me back to the home page, where I now saw a link to redeem the offer tied to my specific card. I clicked it, selected the complimentary plan, made sure that the order total was $0, and checked out.

Setting up the eSIM

I’ve used a lot of different eSIMs, but GigSky was by far the easiest to set up. 

I found my new eSIM under the «My Plans» tab on the GigSky app. It wasn’t activated yet. According to the terms, you have up to one year after redeeming your complimentary data plan before it’ll automatically activate.

I clicked on the «Install eSIM» link, then clicked «yes» on the confirmation pop-up. It took about a minute for the eSIM to download. My phone then prompted me to choose a new primary SIM card (because it’s a dual-SIM phone) and restart. I was pretty surprised, because my previous eSIMs from other companies had required some extra setup steps, but it seemed GigSky could be installed with a single download.

After restarting my phone, the new eSIM didn’t immediately have a signal, which was normal. In my experience, it usually takes a few minutes for a newly installed eSIM to connect to the network. My phone restarted again, then finally managed to connect to GigSky’s network. I checked that my primary eSIM for mobile data access was set to GigSky instead of my US service provider, turned on my data, and that was it — I was online.

Using the eSIM

I used the eSIM for the full 15 days of the complimentary plan, and I had a mostly positive experience despite a few hiccups. 

I was in Hanoi, Vietnam, when I downloaded the eSIM, and it worked perfectly the first day. 

Speeds were mostly 4G/LTE or 5G, and I could access mobile data whenever I needed without issue. Web pages, Google Maps and even the occasional video loaded quickly. 

I could check how much time and data remained on the plan through the GigSky app. There, I also saw the option to purchase additional plans, with the 20% Visa Signature discount reflected in the prices. 

But a few days later, my data suddenly stopped working. My phone showed that I was connected to some «H» network — which I later learned is a type of 3G network, about one step lower on the internet speed ladder than 4G/LTE. But even though I was technically connected to data, the web page I was trying to access just wouldn’t load. After returning to my hotel, I checked the GigSky app and confirmed that my plan was still active and I had plenty of data left.

My data connection was spotty for the next two days, sometimes working and sometimes not. I tried turning the eSIM on and off, restarting my phone, and turning airplane mode on and off, but I couldn’t find a reliable fix. This on-and-off situation went on for about two days before I was again able to consistently access data every time I tried. I never figured out what the exact problem was, but I’ve had other eSIMs randomly stop working too, so I don’t think it’s an issue exclusive to GigSky. Sometimes you just have to accept that technology isn’t perfect.

I traveled from Hanoi to Cat Ba, an island on the coast of Vietnam, during the second half of my 15-day plan. Since Cat Ba is a bit more remote, I was worried about my mobile signal there. I was pleasantly surprised that everything worked perfectly. I consistently had 4G/LTE or 5G data and never had trouble connecting to the internet when I needed to.

Offer’s end

I paid special attention when my complimentary plan expired, just in case this was one of those «free trial turning into auto-renewing subscription unless you cancel» situations. (The terms and conditions suggested nothing of this sort, but in a world of subscription creep, I’ve developed a healthy vigilance.)

I’m happy to report this was not the case. When my plan ended, that was it. I could no longer access data despite the eSIM remaining on my phone, and whenever I tried, I received a notification letting me know my plan had expired. I wasn’t automatically enrolled in a new, paid plan, and my credit card was never charged. 

I could see my original plan details in the app, as well as purchase a new plan if I so desired. 

My 1GB of data lasted me till the very end of the 15-day plan. I used data sparingly, keeping my mobile data off by default and only turning it on when I needed it for navigation, web searches, or checking messages or email on the go. I used Wi-Fi whenever I could and rarely watched videos or scrolled social media using mobile data. If your habits are similar to mine, the complimentary 1GB data plan should be enough for short vacations. 

Would I recommend the GigSky eSim?

eSIMs are invaluable when you’re traveling abroad, and I’m glad Visa has partnered with GigSky to bring this benefit to cardholders. Although it’s probably not the most monetarily valuable perk from my Chase Sapphire Preferred — a 1GB worldwide data plan similar to the complimentary plan normally retails for $20 through GigSky — it’s definitely one of the more practical ones.

If you travel internationally, the complimentary plan can help you cut down on one extra cost while letting you conveniently access the internet wherever you go. GigSky’s service is as good as any other eSIM I’ve used, and I like how many options GigSky offers, including data plans in more than 175 countries and cruise packages. 

But one downside of GigSky is the cost. GigSky’s prices are on the higher end of the eSIM market, and quite a bit more expensive than the eSIM provider I’d been using previously (EscapeSIM). Because of that, I ended up not renewing my GigSky plan. I would definitely recommend the complimentary plan to any eligible Visa cardholders heading abroad for a short vacation, but if your data needs or travel timeline call for buying a paid plan beyond the trial, I’d recommend comparing costs among multiple providers before committing to any one.