Technologies

Zoom privacy risks: The video chat app could be sharing more information than you think

Zoom makes video chatting with colleagues easy, but you might be giving away more than you bargained for.

The Zoom video meeting and chat app skyrocketed in popularity as millions of people looked for new ways to work, study and socialize amid the coronavirus pandemic. With the option to customize your background and newer features such as Immersive View and a vanishing pen tool, it’s easy to see why Zoom’s popularity isn’t dwindling even as COVID-19 vaccines and booster shots roll out and offices become hybrid workplaces. But with all that popularity, comes privacy risks.

From built-in attention-tracking features (which have since been disabled) to exploitable software bugs and issues with «Zoom-bombing» (where uninvited attendees break into and disrupt meetings) — Zoom’s security practices have drawn scrutiny from users worldwide. New York’s Attorney General Letitia James sent Zoom a letter outlining privacy vulnerability concerns in March 2020. The Electronic Frontier Foundation also cautioned users working from home about the software’s onboard privacy features.

Privacy experts previously expressed concerns about Zoom in 2019, when the video-conferencing software experienced both a webcam hacking scandal, and a bug that allowed snooping users to potentially join video meetings they hadn’t been invited to, if those meetings were not protected with a password.

The issues exacerbated by widespread adoption at the start of the pandemic were just the latest chapter in the software’s rocky security history, and prompted Zoom CEO Eric Yuan to respond to concerns in April 2020, freezing feature updates to address security issues over a 90-day update rollout. Though Zoom has since added security features like end-to-end encryption, there are still a few things you should watch out for to keep your chats as private as possible.

Here are some of the privacy vulnerabilities in Zoom that you should watch out for.

Zoom’s cloud recording feature might share meeting video with people outside the call

For paid subscribers, Zoom’s cloud recording feature can either be a life-saver or a catastrophic faux pas waiting to happen. If the feature is enabled on the account, a host can record the meeting along with its text transcription and a text file of any active chats in that meeting, and save it to the cloud where it can later be accessed by other authorized users at your company, including people who may have never attended the meeting in question. Yikes.

As Mashable’s Jack Morse put it, «What that suggests, but doesn’t clarify, is that for non-webinar/standard meetings, your person-to-person chat messages would be later sent to your boss after a call recorded to the cloud.»

Zoom does allow a narrowing of the audience here, however. Administrators can limit the recording’s accessibility to only certain preapproved IP addresses, even if the recording has already been shared. Participants can also see when a meeting is being recorded.

Read more: The best VPN services for 2021

Zoom even shared information with Facebook

By now, you’re used to hearing it from the privacy-minded: Don’t use Facebook to log in to other sites and software unless you want Facebook to have data on what you’re doing. Fair enough. But what to do when Zoom gets caught sending some of your analytics data to Facebook — whether or not you even have a Facebook account?

An analysis by Vice’s Motherboard found the iOS version of the Zoom app doing exactly that. Courtesy of Facebook’s Graph API, Zoom was telling Facebook whenever you opened the Zoom app, what phone or device you were using, and your phone carrier, location and a unique advertising identifier. Motherboard also reported that Zoom had updated its iOS app so the app would stop sending certain data to Facebook.

In a March 2020 blog post, Zoom addressed the issue, noting «our customers’ privacy is incredibly important to us, and therefore we decided to remove the Facebook SDK in our iOS client and have reconfigured the feature so that users will still be able to log in with Facebook via their browser.»

As late as March 2020, Zoom’s privacy policy contained some breezy language about its relationship to third-party data crunchers, which gives one reason to question where else — and to what extent — that data was being shared or sold that we didn’t know about.

«Zoom does use certain standard advertising tools which require Personal Data (think, for example, Google Ads and Google Analytics). We use these tools to help us improve your advertising experience (such as serving advertisements on our behalf across the Internet, serving personalized ads on our website, and providing analytics services),» the policy said at the time. «Sharing Personal Data with the third-party provider while using these tools may fall within the extremely broad definition of the ‘sale’ of Personal Data under certain state laws because those companies might use Personal Data for their own business purposes, as well as Zoom’s purposes.»

But at the end of March, Zoom updated its privacy policy. In a statement following the move, Zoom said that while it wasn’t changing any of its actual practices, it wanted to make its language clearer. Regarding its relationship to third-party data handlers described above, the company drew a line in the sand between its product and its website. «This only pertains to user activity on the zoom.us website. No data regarding user activity on the Zoom platform — including video, audio, and chat content — is ever provided to third parties for advertising purposes,» the company said.

You should probably review your Zoom and device security settings with an eye toward minimizing permissions, and make sure any anti-tracking software on your device is up to date and running.

It may not help, but it can’t hurt.

It’s also important to keep your Zoom app up to date so your privacy is always protected with the latest security patches. Luckily, Zoom recently rolled out a new automatic update feature that makes this process a whole lot more convenient.

For more, check out how to use the sneaky Zoom Escaper tool to get out of your meetings, how to combat Zoom anxiety and Zoom fatigue, and how to make your video meetings a little less weird. And, does Zoom’s free plan have ads now?

Technologies

Starlink Plans to Send 42K Satellites Into Space. That Could Be Bad News for the Ozone

Technologies

Scary Survey Results: Teen Drivers Are Often Looking at Their Phones

New troubling research found that entertainment is the most common reason teens use their phones behind the wheel, followed by texting and navigation.

A new study reveals that teen drivers in the US are spending more than one-fifth of their driving time distracted by their phones, with many glances lasting long enough to significantly raise the risk of a crash. Published in the journal Traffic Injury Prevention and released on Thursday, the research found that, on average, teens reported looking at their phones during 21.1% of every driving trip. More than a quarter of those distractions lasted two seconds or longer, which is an amount of time widely recognized as dangerous at highway speeds.

Most distractions tied to entertainment, not emergencies

The top reason teens said they reached for their phones behind the wheel was for entertainment, cited by 65% of respondents. Texting (40%) and navigation (30%) were also common. Researchers emphasized that these distractions weren’t typically urgent, but rather habitual or social.

Teens know the risks

The study includes survey responses from 1,126 teen drivers across all four US regions, along with in-depth interviews with a smaller group of high schoolers. Most participants recognized that distracted driving is unsafe and believed their parents and peers disapproved of the behavior.

But many teens also assumed that their friends were doing it anyway, pointing to a disconnect between personal values and perceived social norms.

Teens think they can resist distractions

Interestingly, most teens expressed confidence in their ability to resist distractions. That belief, researchers suggest, could make it harder to change behavior unless future safety campaigns specifically target these attitudes.

The study’s lead author, Dr. Rebecca Robbins of Boston’s Brigham and Women’s Hospital, said interventions should aim to shift social norms while also emphasizing practical steps, such as enabling «Do Not Disturb» mode and physically separating drivers from their devices.

«Distracted driving is a serious public health threat and particularly concerning among young drivers,» Robbins said. «Driving distracted doesn’t just put the driver at risk of injury or death, it puts everyone else on the road in danger of an accident.»

What this means for parents and educators

The researchers say their findings can help guide educators and parents in developing more persuasive messaging about the dangers of distracted driving. One of the recommendations is that adults need to counter teens’ beliefs that phone use while driving is productive or harmless.

While the study’s qualitative component was limited by a small and non-urban sample, the authors believe the 38-question survey they developed can be used more broadly to assess beliefs, behaviors and the effectiveness of future safety efforts.

Technologies

Nintendo Switch 2 Joy-Con Issues? It Might Just Be Your HDMI Cable

Make sure to use the Switch 2 cable included with the new gaming console.

As the Switch 2 continues to sell in the millions for Nintendo, it shouldn’t be a surprise that there’d be some issues with the console. It appears, however, that one problem Switch 2 owners are facing is actually just a matter of using the wrong cable.

Reddit users have posted about their Joy-Cons disconnecting when they’re playing on their Switch 2 while it’s docked, an issue spotted earlier by IGN. It does appear that, luckily, the issue can be resolved by using the included HDMI cable for the Switch 2 rather than an older, slower one — including the cable that came with the original Nintendo Switch.

Nintendo laid out the solution on its support page for when the Joy-Con 2 starts disconnecting from the console:

Confirm that you’re using an «Ultra High Speed» HDMI cable to connect the dock to the TV. If it’s not Ultra High Speed, your console won’t perform as expected when docked.
If you’re using a different cable than the one that came with the console, it should have printed on the cable that it’s «Ultra High Speed.»
The HDMI cable that came with the Nintendo Switch is not «Ultra High Speed» and should not be used with the Nintendo Switch 2 dock.

Nintendo didn’t immediately respond to a request for comment about the source of this issue.

Since the Switch 2 launch, many gamers have come to realize that Nintendo’s new console is very picky about what cables are connected to it. This goes for the HDMI cable as well as the power cable.

While the new and old Switch share the same name, they don’t share the same components. The Switch 2 is a huge upgrade in graphics power over the 2017 console, which means it needs the appropriate power supply. Not providing the Switch 2 with sufficient power could likely cause some issues, especially if the system has to do a lot of work to run a game.