Technologies

I Ordered a Switch 2 From Verizon. It Didn’t Go Well

Commentary: I was supposed to get the Switch 2 on June 6. It didn’t show up on that day — or any day — and Verizon never gave me an update. But the story has a happy ending. Sort of, anyway.

Back on June 5, the Switch 2‘s launch day, I wrote about Belkin’s new accessories for Nintendo’s latest game console. I noted I hadn’t tried the Belkin accessories yet with my Switch 2; I ordered my console from Verizon, and it wasn’t scheduled to arrive until the following day.

My Switch 2 didn’t arrive on June 6. Or the day after. Or a week later. Or ever.

It didn’t take a genius to figure out what had happened: Verizon, a company that you don’t typically associate with selling game consoles, allowed more people to order the Switch 2 than it had in stock.

I checked in on what seemed like an apt Reddit thread entitled, «So I ordered my Switch 2 from Verizon… and it’s still not here,» which confirmed my suspicions. One of the commenters reported that he’d spoken to a customer service rep and was informed that not only was the device backordered, but there was no word as to when delayed orders would be fulfilled. The commenter also learned that Verizon had farmed out its Switch 2 sales to a third party, which made it more difficult to cancel your order.

Read more: CNET’s Switch 2 restock tracker

As days turned into weeks and I heard nothing from Verizon, and my «track order» page continued to list my Switch 2 as «scheduled to arrive June 6,» I started calling Verizon customer service every couple of days to see if anybody had any updates. The reps I spoke to were sincere in their efforts to help me and wished they could provide more clarity. But all they could tell me was that the console remained backordered.

Truth be told, I wasn’t terribly upset about the situation because I wasn’t all that eager to buy a Switch 2 in the first place; I was a little annoyed my credit card had been charged, however. Like a few people I know, I ended up ordering the Switch 2 partially because the opportunity to buy one popped up without me making a serious effort to get one — I wasn’t going to follow CNET’s Nintendo Switch 2 Stock Tracker and dash off to a retailer like Best Buy or Target the moment a new shipment arrived in store.

As it was, I was on Slickdeals.com on the morning of June 5 and saw a post about the Switch 2 being in stock at Verizon online, albeit only available to Verizon customers. I clicked the link and was slightly shocked to discover it was indeed in stock and that I was able to order it, with a confirmation email to prove it.

As soon as I placed the order, I had a tinge of buyer’s remorse. Not so much because my bill came to $500 after tax and an extra $13 for expedited shipping. But I thought that maybe if I was dropping $500 on this thing, it would have been a better idea to wait and spend an extra $50 on the Switch 2 plus Mario Kart World Bundle, which was sold out at Verizon when I placed my order for the standalone Switch 2. At least I’d get a discount on one of Nintendo’s absurdly priced new games for the Switch 2.

Arguably, the best deal right now for a Switch 2 is Costco’s Switch 2 Mario Kart World bundle that also comes with a 12-month individual subscription to Nintendo Online, plus the Expansion Pack for $525, saving you $25 off the subscription. But you have to be a Costco member to get it — if it’s in stock.

But even with that touch of lingering regret, I didn’t cancel my order, though I did get my money back for the expedited shipping. However, when I spoke with a very nice customer service rep with an Australian accent a few days ago, I did start asking some questions about how hard it was going to be to cancel the order. She confirmed the process was a little tricky, but she’d be happy to cancel it. She’d need to «file a ticket,» and it might take three to five days before my order was actually canceled and my credit card credited. I told her thanks, but I was going to hold off on canceling for a few more days.

After I hung up with her, I thought, OK, I don’t really want to be a jerk about this, but I do work for CNET, and maybe it’s time to share my Switch 2 buying saga with a wider audience.

As a journalist, what you should do in a situation like this is reach out to a company media representative and inform them that you’re writing about how you’ve had a rather poor shopping experience with their company. So I did just that, explaining that I wasn’t too upset about the situation, but I was concerned about the lack of communication about the status of my order, which seemed to be stuck in a state of limbo. Also, judging from a couple of Reddit threads on the topic, others were in the same position. Did Verizon have any comment?

Initially, it appeared Verizon might give me a comment. But then it didn’t. However, I did get tipped off that the Switch 2 Mario Kart World bundle had just come back into stock and that no one had posted about it. I quickly fired up my computer and headed back to Verizon’s website, where, sure enough, it was in stock. Glutton for punishment that I am, I placed an order for it since the bundle was what I wanted in the first place.

I then called up Verizon customer service to cancel my initial order. The Reddit users’ comments proved accurate. I spent almost 30 minutes on the phone — most of it hold time — waiting for the service rep to jump through all the hoops to get my order canceled. At the end of the call, I got a cancellation confirmation number (the aforementioned «ticket») and was told that it would indeed take three to five days to process.

For my second order, I didn’t add expedited shipping, opting instead for the free two-day shipping. I got an email that confirmed my order, but when I went to track its status the next day, it still showed that my order was received but had yet to ship. I was sure I’d entered the doom loop again.

But lo and behold, a few hours later, I received an email saying my order had arrived. In the Verizon app, the status of my order had changed to «shipped.» When I got back home, I found a plain brown box with an expedited shipping label on it. My Switch 2 and a code for Mario Kart World were inside.

If you’re thinking someone made sure that order got to me pronto, you probably wouldn’t be wrong. But I won’t lie. Despite it costing what it did and my putting a lot more effort into getting it than I wanted to, there was a certain satisfaction in finally receiving it.

I do think it’s a lot better than the original Switch that I bought shortly after it launched. Or maybe I’m just trying to justify spending $544 on it. At least I can try out those Belkin accessories now.

Technologies

Today’s NYT Mini Crossword Answers for Friday, Sept. 19

Here are the answers for The New York Times Mini Crossword for Sept. 19.

Looking for the most recent Mini Crossword answer? Click here for today’s Mini Crossword hints, as well as our daily answers and hints for The New York Times Wordle, Strands, Connections and Connections: Sports Edition puzzles.

I didn’t get off to a great start with today’s Mini Crossword, completely blanking on 1-Across. Thankfully, the other clues were easy, and that answer filled itself in. Need some help? Read on. And if you could use some hints and guidance for daily solving, check out our Mini Crossword tips.

If you’re looking for today’s Wordle, Connections, Connections: Sports Edition and Strands answers, you can visit CNET’s NYT puzzle hints page.

Read more: Tips and Tricks for Solving The New York Times Mini Crossword

Let’s get to those Mini Crossword clues and answers.

Mini across clues and answers

1A clue: Cancel on plans at the last moment
Answer: FLAKE

6A clue: Shade of light purple
Answer: LILAC

7A clue: ___ acid (protein builder)
Answer: AMINO

8A clue: Sarcastic «Yeah, sure»
Answer: IBET

9A clue: Sardonic boss on «Parks and Recreation»
Answer: RON

Mini down clues and answers

1D clue: Stylish panache
Answer: FLAIR

2D clue: Party game that tests how low you can go
Answer: LIMBO

3D clue: Visitor from outer space
Answer: ALIEN

4D clue: Philosopher who posed the question «What can I know?»
Answer: KANT

5D clue: Environmentally friendly prefix
Answer: ECO

Technologies

Your Old Android Isn’t Dead. These Tweaks Can Bring It Back to Life

Clear space, optimize your battery and update the basics. These quick changes can make an old Android phone feel snappier.

You don’t need the latest Android flagship to get good performance.

Thanks to longer software support from brands like Google and Samsung, older models can still run smoothly, as long as you give them a little attention. Clearing out unused apps, updating your software and tweaking a few settings can breathe new life into a device that feels sluggish. These quick fixes can help your phone last longer and save you from spending on an early upgrade.

Before you start shopping for a replacement, try a few simple adjustments. You might be surprised by how much faster your phone feels once you free up space, optimize battery use and turn off background drains.

Whether you use a Samsung Galaxy, Motorola or OnePlus phone, chances are you can still improve battery life and overall speed without buying something new. Just remember that Android settings vary slightly from brand to brand, so the menus may look a little different depending on your phone.

Don’t miss any of CNET’s unbiased tech content and lab-based reviews. Add us as a preferred Google source on Chrome.

Settings to improve your battery life

Living with a phone that has poor battery life can be infuriating, but there are some steps you can take to maximize each charge right from the very beginning:

1. Turn off auto screen brightness or adaptive brightness and set the brightness level slider to under 50%

The brighter your screen, the more battery power it uses.

To get to the setting, pull down the shortcut menu from the top of the screen and adjust the slider, if it’s there. Some phones may have a toggle for auto brightness in the shortcut panel; otherwise, you need to open the settings app and search for «brightness» to find the setting and turn it off.

2. Use Adaptive Battery and Battery Optimization

These features focus on learning how you use your phone, including which apps you use and when, and then optimizing the apps and the amount of battery they use.

Some Android phones have a dedicated Battery section in the Settings app, while other phones (looking at you, Samsung) bury these settings. It’s a little different for each phone. I recommend opening your settings and searching for «battery» to find the right screen. Your phone may also have an adaptive charging setting that can monitor how quickly your phone battery charges overnight to preserve its health.

Why you should use dark mode more often

Another way to improve battery life while also helping save your eyes is to use Android’s dedicated dark mode. Any Android phone running Android 10 or newer will have a dedicated dark mode option.

According to Google, dark mode not only reduces the strain that smartphone displays cause on our eyes but also improves battery life because it takes less power to display dark backgrounds on OLED displays (used in most flagship phones) than a white background.

Depending on which version of Android your phone is running, and what company made your phone, you may have to dig around the settings app to find a dark mode. If your phone runs Android 10 or newer, you’ll be able to turn on system-wide dark mode. If it runs Android 9, don’t despair. Plenty of apps have their own dark mode option in the settings that you can use, whether or not you have Android 10.

To turn it on dark mode, open the Settings app and search for Dark Mode, Dark Theme or even Night Mode (as Samsung likes to call it). I suggest using dark mode all the time, but if you’re not sure, you can always set dark mode to automatically turn on based on a schedule, say from 7 p.m. to 7 a.m. every day, or allow it to automatically switch based on your location at sunset and sunrise.

Keep your home screen free of clutter

Planning to hit up the Google Play Store for a bunch of new Android apps? Be prepared for a lot of icon clutter on your home screen, which is where shortcuts land every time you install something.

If you don’t want that, there’s a simple way out of this: Long-press on an empty area of your home screen and tap Settings. Find the option labeled something along the lines of Add icon to Home Screen or Add new apps to Home Screen and turn it off.

Presto! No more icons on the home screen when you install new apps. You can still add shortcuts by dragging an app’s icon out of the app drawer, but they won’t appear on your home screen unless you want them to.

Read more: Best Android Phones You Can Buy in 2024

Set up Do Not Disturb so that you can better focus

If your phone routinely spends the night on your nightstand, you probably don’t want it beeping or buzzing every time there’s a call, message or Facebook alert — especially when you’re trying to sleep. Android offers a Do Not Disturb mode that will keep the phone more or less silent during designated hours. On some phones, this is referred to as the Downtime setting or even Quiet Time.

Head to Settings > Sounds (or Notifications), then look for Do Not Disturb or a similar name. If you can’t find it, search for it using the built-in search feature in your settings.

Using the feature, you can set up a range of hours when you want to turn off the digital noise. Don’t worry, any notifications you get while Do Not Disturb is turned on will still be waiting for you when you wake up. Also, you can typically make an exception that allows repeat callers and favorite contacts’ calls to go through. Turn that on. If someone is calling you in an emergency, odds are they are going to keep trying.

Always be prepared in case you lose your phone or it’s stolen

Is there anything worse than a lost or stolen phone? Only the knowledge that you could have tracked it down if you had turned on Google’s Find My Device feature.

To prepare for a successful recovery, here’s what you need to do: Open the Settings app and then search for Find My Device. It’s usually in the Security section of the Settings app.

If you have a Samsung device, you can use Samsung’s Find My Mobile service, which is found in Settings > Biometrics and security > Find My Mobile.

Once that’s enabled, you can head to android.com/find from any PC or mobile device and sign in to your account. Samsung users can visit findmymobile.samsung.com to find a lost phone.

If you have trouble setting any of this up, be sure to read our complete guide to finding a lost Android phone.

Assuming your phone is on and online, you should be able to see its location on a map. From there, you can make it ring, lock it, set a lock screen note to tell whoever has it how to get it back to you, or, worst-case scenario, remotely wipe the whole thing.

And always keep your phone up to date

As obvious as it may seem, a simple software update could fix bugs and other issues slowing down your Android device.

Before you download and install the latest software update, make sure your device is connected to Wi-Fi, or else this won’t work.

Now, open the Settings application and type in Update. You’ll then either see Software update or System update — choose either one. Then just download the software, wait for a few minutes and install it when it’s ready. Your Android device will reboot and install the latest software update available.

There’s a lot more to learn about a new phone. Here are the best ways to boost your cell signal, and here’s a flagship phone head-to-head comparison. Plus, check out CNET’s list of the best cases for your Samsung phone. More of an Apple fan? We have tips for boosting your iPhone’s performance, too.

Technologies

Your Pixel 10 Might Have Issues With Older Wireless Chargers

You might want to try taking the case off your phone in order to successfully charge it.

When Google introduced the Pixel 10 lineup in August, it became one of the first major Android phones to receive the Qi 2 wireless charging standard, which Google calls Pixelsnap. However, users noticed issues with wireless charging on the Pixel 10 almost immediately after its release.

Some people are having trouble charging their phone with the new Pixelsnap charger, and others are having issues with older wireless chargers, including Google’s own Pixel Stands. The bulk of the problems happen when a case is on the phone — whether it has the magnet array or not.

I own both the first and second generation Pixel Stands and both will charge my Pixel 10 Pro XL without an issue if there’s no case on it. However, when I add a case to my phone, the problems begin.

I have three cases for my phone, the Mous Super Thin Clear Case, the Magnetic Slim Case Fit by Grecazo, and a no-name soft TPU case. If my phone has any of those cases on and I attempt to charge it while it’s vertical, it starts to charge and then stops after a second or two, and keeps doing that.

I can fix this for the first-generation Pixel Stand by turning the phone horizontal, but it will still charge very slowly. I can’t seem to fix it at all for the Pixel Stand 2 — vertical, horizontal, it doesn’t charge.

Not everyone has this issue

The problem doesn’t seem to be universal. CNET editor Patrick Holland said he had no issues charging the Pixel 10 Pro during his time with it.

A Google spokesperson told me the Pixel 10 lineup is not optimized for older Qi wireless charging standards, but that doesn’t necessarily mean the phones won’t work with older wireless chargers.

Qi 2 is backwards-compatible with older standards, but the phone’s height and charging coil placement on both the phone and the charger are still factors. If you’re having problems, you might see if removing the case helps.

The prospect of potentially needing to replace your older wireless chargers with newer ones isn’t ideal, especially if you shelled out $80 for one or both of Google’s own Pixel Stands. Still, if you want the best wireless charging speed for your brand new Pixel 10 phone, it won’t be with wireless chargers that only support older Qi standards.