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‘Don’t be evil’: Google’s iconic mantra comes into question at labor trial

The ethos has set Google apart from other companies for decades. It’s under the spotlight again.

Last month, software engineer Kyle Dhillon said during a labor board trial that «Don’t be evil,» Google’s famous corporate mantra, had lured him to the tech giant five years ago.

The motto appealed to the Princeton grad because it showed Google was aware of its own power. It underscored, Dhillon said, the delicate work it takes to keep a big company like Google honest.

«Recognizing ‘Don’t be evil’ as one of its core values shows that it’s aware it’s possible for us to become evil,» Dhillon told a National Labor Relations Board attorney in response to a question about whether the motto played a role in his decision to join the search giant. «And it would be quite natural, in fact.»

The brief exhortation, which Google has deemphasized in recent years, is now a focal point in an NLRB complaint against the company that alleges the tech giant wrongly fired five employees for their labor activism. The employees had protested actions by Google, including its hiring of a consultancy with a history of anti-union efforts and its work with US Customs and Border Protection. Dhillon isn’t one of the fired employees, but he received a final warning from the company that the NLRB contends was illegal.

By untangling Google’s labor policies, the proceedings have shined a light on the tech giant’s famous work culture, which in turn has prompted a close look at Google’s iconic mantra. The result has been a public rumination on the company’s North Star set against the backdrop of a high-profile legal forum.

The tech giant has denied wrongdoing. The trial, which began on Aug. 23, is ongoing. One of the fired employees, Laurence Berland, has privately settled with the company.

Google isn’t alone in adopting an unorthodox mantra. Apple’s grammatically distinctive «Think different» advertising campaign was eventually embraced as a de facto corporate motto. Facebook’s former motto was «Move fast and break things,» an expression evoking permission — celebration even — of recklessness. Still, Google’s corporate motto has always been an outlier. It’s simultaneously tongue in cheek, befitting a company that pioneered freewheeling workplace culture with free food and slides in lobbies, yet powerfully solemn.

And so with it came a higher standard, said Irina Raicu, director of the Internet Ethics Program at Santa Clara University’s Markkula Center for Applied Ethics.

«It raised employee expectations that the company would be different,» Raicu said. «It invited a certain kind of employee to join.»

Google didn’t respond to a request for comment.

‘A jab at other companies’

Like any piece of great folklore, differing accounts of who coined «Don’t be evil» are told. But credit is usually given to Paul Buchheit and Amit Patel, two early Google employees. Buchheit, who created Gmail, has said he came up with the slogan during a meeting in early 2000 to define company values.

«I was sitting there trying to think of something that would be really different and not one of these usual ‘Strive for excellence’ type of statements,» Buchheit said in 2007. «It’s also a bit of a jab at a lot of the other companies, especially our competitors, who at the time, in our opinion, were kind of exploiting the users to some extent.»

After the meeting, Patel began writing the phrase on whiteboards around Google’s Mountain View, California, campus, trying to make the slogan stick. It did. The phrase eventually made it into Google’s code of conduct. It’s now one of the best-known corporate slogans in the world.

Buchheit and Patel didn’t respond to multiple requests for comment.

Since its inception, the motto has expanded from a guiding principle for product development and policies to a rallying cry for Google’s critics, some of the toughest being the company’s own workers. Employees say the mantra has served as the linchpin for some of the workforce’s most notable protests. That includes activism regarding now-shuttered plans for a censored Chinese search product, a contract with the Pentagon for tech that could improve the accuracy of drone strikes, and the company’s handling of sexual misconduct claims directed at senior executives. At some demonstrations, workers have held up signs that say «Don’t be evil.»

As Google has grown bigger and increasingly steeped in controversy, its dedication to the mantra has repeatedly come under question. Last week, The New York Times and The Guardian reported that Google knowingly underpaid temp workers, but decided not to fully correct the situation because it feared negative press attention. In response, Google workers wrote an open letter to leadership, including CEO Sundar Pichai, demanding the company fork over the $100 million in back pay it allegedly owes its temps.

«For much of Google’s workforce, ‘Don’t be evil’ is a smokescreen,» the letter says. «It’s a way to reap the financial rewards of unquestioning public faith, by assuring investors, users and government entities that Google is trustworthy and friendly — while successfully underpaying and mistreating the majority of their workers.»

‘It’s not enough not to be evil’

In 2004, as Google prepared to go public, co-founders Larry Page and Sergey Brin expounded on the motto in an interview with Playboy. The interview is excerpted in Google’s prospectus filing.

Brin: As for «Don’t be evil,» we have tried to define precisely what it means to be a force for good—always do the right, ethical thing. Ultimately, «Don’t be evil» seems the easiest way to summarize it.

Page: Apparently people like it better than «Be good.»

Brin: It’s not enough not to be evil. We also actively try to be good.

That attitude still resonates with Google’s rank and file today. At the labor board trial, Sophie Waldman, one of the employees who was allegedly wrongfully terminated, said it’s what attracted her to the company in the first place. «That was an important factor,» Waldman testified. «I’ve always cared a lot about making sure my work has a positive, or at the very worst, neutral impact on the world.»

Waldman said she kept the phrase in mind as she went on with her everyday work of trying to improve search results. Other employees also talked about the practical applications of the mantra, as opposed to just a pie-in-the-sky ideal.

«It made it sound like the company had somewhat of a conscience,» said Eddie Gryster, a Google software engineer. «It meant to me that at the time Google was basically saying, ‘Hey, that is good business for us to not be evil,’ and to do the right thing helps us maintain trust with users.»

Some people worry that Google, with its trillion-dollar valuation and headcount of more than 135,000 full-time employees, is moving away from that ethos. In 2015, after Page and Brin created Alphabet, a holding company for Google, the phrase was moved from the beginning of Google’s code of conduct to the end of it. Critics saw it as a demotion of the principle, an afterthought in the last sentence of a 6,500-word document. «And remember… don’t be evil, and if you see something that you think isn’t right – speak up!» the guidelines say.

The broader code of conduct for Alphabet makes no mention of the phrase.

The cynical view is that such a mantra is outdated in modern Silicon Valley, as the industry struggles to contain disinformation, election interference and other abuses. Still, Google employees have taken «Don’t be evil» to heart, as well as the last two words of the revised code of conduct: speak up. They did so by engaging in legally protected actions, the NLRB argues.

So, employees say, the mantra is at the core of why Google is on trial in the first place.

Technologies

Google, Meta and Amazon Join Global Pact to Fight Rising Online Scams

The companies will share fraud intelligence and coordinate responses as AI makes scams faster, cheaper and harder to detect.

Modern online scams operate across multiple platforms, perhaps spanning social media, messaging apps, email and online marketplaces. Google, Meta and Amazon are among 11 tech, retail and payments companies that have signed a new agreement to combat online scams by sharing threat intelligence across platforms, Axios first reported Monday.

The initiative, called the Industry Accord Against Online Scams & Fraud, is designed to improve how companies detect and respond to fraud that spans multiple services. Participants say they will exchange signals, such as scam-linked accounts and fraudulent domains, and coordinate enforcement actions.

By sharing intelligence in near real time, companies hope to identify these scams earlier and stop them before they spread.

The effort reflects how modern scams operate. A victim might encounter a fake celebrity investment ad on social media, move to a messaging app where the scammer builds trust, then faces prompts to send money through a fraudulent website, payment app or crypto wallet — spanning multiple companies’ ecosystems.

Google said it now blocks hundreds of millions of scam-related results every day using AI, underscoring how both attackers and defenders are increasingly relying on the same technology. Meta removed more than 159 million scam ads in 2025 and is expanding AI tools to detect impersonation and warn users.

Online scams are growing rapidly, in part because generative AI has lowered the barrier to entry. AI can be used not only to produce realistic phishing emails but also to clone voices and deepfake videos that impersonate executives, public figures and even family members.

The agreement is voluntary and doesn’t create new legal obligations, but it comes after regulators’ increased pressure on tech platforms to address fraud more aggressively. The companies say they will begin building frameworks for reporting and intelligence-sharing, though it’s not yet clear how quickly those systems will be deployed or how effective they will be in practice.

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Technologies

Today’s NYT Mini Crossword Answers for Wednesday, March 18

Here are the answers for The New York Times Mini Crossword for March 18.

Looking for the most recent Mini Crossword answer? Click here for today’s Mini Crossword hints, as well as our daily answers and hints for The New York Times Wordle, Strands, Connections and Connections: Sports Edition puzzles.


Need some help with today’s Mini Crossword? I thought it was a fairly easy one, but read on for all the answers. And if you could use some hints and guidance for daily solving, check out our Mini Crossword tips.

If you’re looking for today’s Wordle, Connections, Connections: Sports Edition and Strands answers, you can visit CNET’s NYT puzzle hints page.

Read more: Tips and Tricks for Solving The New York Times Mini Crossword

Let’s get to those Mini Crossword clues and answers.

Mini across clues and answers

1A clue: Word before «card,» flood» or «photography»
Answer: FLASH

6A clue: Joust weapon
Answer: LANCE

7A clue: Brain, heart or lungs
Answer: ORGAN

8A clue: «Frozen» reindeer
Answer: SVEN

9A clue: What can be found on frozen roads or frozen margaritas
Answer: SALT

Mini down clues and answers

1D clue: Follow a dentist’s recommendation
Answer: FLOSS

2D clue: Baby bug
Answer: LARVA

3D clue: Shape made in the snow
Answer: ANGEL

4D clue: Very little
Answer: SCANT

5D clue: Egg layer
Answer: HEN

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Technologies

Amazon Speeds Up Delivery Even More With 1- and 3-Hour Options

The retailer says the one-hour option is available in hundreds of cities, with discounted shipping for Prime members.

Same-day delivery apparently isn’t fast enough for some Amazon shoppers. The retail giant said on Tuesday it’s adding new shipping options that will get products to front doors within a one- or three-hour window.

The company said in its announcement that the one-hour option is available in hundreds of cities across the US, while the three-hour option is now live in more than 2,000 areas. Amazon’s web page at amazon.com/getitfast shows whether those options are available to shoppers for their location. More than 90,000 products will be available for those shipping windows, the company said.

For those who can’t get those services (including the author of this post, who lives between Austin and San Antonio in Texas), a message will display: «3-hour delivery is currently unavailable. Check back at a later time or shop products with Same-Day delivery below.»

Pricing for the faster delivery options is not cheap: It’ll cost you $20 for one-hour delivery and $15 for three-hour delivery for those without an Amazon Prime account, or $10 and $5 for customers who subscribe to Prime.

Last year, the company rolled out faster Amazon delivery options to 4,000 additional areas

In a video of the podcast Learn and Be Curious with Doug Herrington, hosted by Amazon’s CEO of worldwide stores, Kandace Kapps, the director of the company’s same-day strategy team, spoke in more detail about the challenges of fast shipping. Kapps discussed shifts in customer buying habits over the last few years, such as more people buying household essentials like toilet paper on Amazon.

She said that Amazon can deliver so quickly by placing same-day delivery hubs close to customers in metro areas and by getting products ready to ship within 15 minutes, aided by warehouse robots.

«I think customers are going to continue to get magically surprised by how fast we can deliver to their doorstop,» Kapps said. 

Herrington said fast shipping increases sales: «When we speed up the service, the probability that somebody buys a product from us goes up.»

Other retailers, including Walmart, have been adding same-day delivery options or exploring other ways to speed up shipping times to compete with Amazon. 

Removing buyers’ moments of hesitation

Part of Amazon’s strategy, which has involved a massive buildout of locations, deployment of thousands of trucks, deals with other delivery services and investment in logistics software, is actually pretty simple: being there when people need last-minute items or make impulse buys.

«It’s about removing the last moment where you would’ve reconsidered the purchase,» said Stephanie Carls, retail insights expert at coupon and promotional-code website RetailMeNot, a sibling site of CNET. «It changes how you shop, not just how fast you get things.» 

Carls said that Amazon’s super-fast delivery is removing the timeframe when people might change their minds about a purchase.

«There used to be a gap between deciding to buy something and actually having it. That’s when you’d price check, rethink it, or decide you didn’t need it after all,» she said. «This closes that gap.»

The retail expert said that competitors, including Walmart and Target, have been speeding up delivery times in some markets. Still, they’re not matching Amazon’s scale or product range at those speeds or levels of consistency. 

«And that’s what starts to make everyone else feel slow,» Carls said. «Amazon’s advantage is how tightly connected its technology, inventory and delivery networks are, which makes this level of speed more repeatable.»

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