Technologies

How to Talk to a Loved One Who Has Dementia: Never Say ‘No’

Holiday gatherings can mean communicating with relatives who have memory loss. An expert offers her best tips.

This story is part of Mysteries of the Brain, CNET’s deep dive into the human brain’s infinite complexities.

I’ll never forget the last real conversation I had with my wonderful late mother-in-law, Grace. She’d had Alzheimer’s disease for a number of years, and making a call on her smartphone was getting tough for her. So I was surprised to see her name pop up on my screen, calling me on a random Thursday night in the fall of 2021.

«Are you watching 60 Minutes?» she asked.

I paused. I hadn’t watched the news-magazine show in decades, but I knew it aired on Sunday nights, not Thursdays. I also knew how confused Alzheimer’s had made my mother-in-law.

Before her illness, she’d always kept up with the news and had strong opinions on politics — even campaigning for John F. Kennedy when he ran for president in the 1960s. She kept her mind active well into her 80s by doing the daily crossword puzzle in her favorite newspaper, The Los Angeles Times, and she loved to discuss new books with me.

But Alzheimer’s had robbed her of her focus, and often her words. I knew how hard that was for her, how she became frustrated to the point of tears when she couldn’t make herself understood. If she thought she was watching 60 Minutes on a night it wasn’t on, I was not about to disagree with her.

«Yes, I’m watching 60 Minutes!» I said instantly.

It was the right answer. In a happy, satisfied voice, she said, «They’re a nice couple, aren’t they?»

Couple? Who was the couple? Mike Wallace and Morley Safer? Weren’t they dead? It didn’t matter.

«Yes!» I said.

«OK, I’ll let you go now,» she said, and the call was over. Grace died about a month later, at age 85. She’d moved from her two-bedroom California condominium into a beautiful assisted-living facility just eight months earlier, barely getting a chance to enjoy its hair salon, field trips and other amenities.

Her health deteriorated quickly, and she soon needed 24-hour care. We moved her from the hospital to a board-and-care home run by a compassionate Russian doctor, and she lived there for just one week before passing away.

Every day, I’m thankful I agreed with her during that phone call. In her world, she was watching a «nice couple» on 60 Minutes on a Thursday night, and I knew enough about her dementia to try to enter the world she inhabited.

‘I’ve got your back’

Diana Waugh knows just how hard it can be to speak to someone with cognitive loss, whether it’s Alzheimer’s disease, Lewy body dementia or another condition. Waugh is a veteran nurse and a certified dementia practitioner. Her business, Waugh Consulting, focuses on giving caregivers and family members the tools to communicate with loved ones suffering from dementia.

But Waugh didn’t always know how to do this. Her own mother, Iona Kiser, suffered from dementia and died in 2008 at 95.

«I did everything wrong,» Waugh says. «I was less than successful with her.»

Since then, Waugh has published a short book, I Was Thinking: Unlocking the Door to Successful Conversations with Loved Ones With Cognitive Loss. She’s spoken to countless caregivers, and produced numerous videos explaining her approach.

Waugh says she can sum up her philosophy about conversations with them in one phrase: «I’ve got your back.» She also holds strong feelings about the word «no» — saying caregivers shouldn’t use it. And she encourages caregivers to divert potentially troubling conversations to focus on old memories their loved one can easily discuss, as opposed to trying to quiz them on new information their brains just can’t access.

Her work won’t give her that time with her mom back, but she’s helped numerous other people along the way.

Sheila Qualls’ 86-year-old mother has dementia, and Qualls has been working with Waugh on how to better communicate with her mom.

«I miss my mom, but Diana taught me how to ‘access’ her,» Qualls says. «Her techniques have made a huge difference in how we respond to my mother and have changed our lives.»

Short-term-memory drawer has no bottom

Waugh explains that your loved one’s memory has two «file drawers» — short-term and long-term memory. The items in long-term memory are generally still accessible. But the file drawer that should collect short-term memories has no bottom. The memories simply can’t stay put.

«So if you ask [a person with memory loss] to go to lunch with you tomorrow, they put that in the short-term drawer [and it’s forgotten],» Waugh says. «You show up, they’re still in pajamas. A smart person says, ‘Let’s go anyway.'»

The person with dementia can’t tell you how they feel today, Waugh explains, since that involves short-term memory. But they can tell you «how it felt when they hurt their knee at age 40.»

Tap into long-term memory

That’s exactly why Waugh encourages caregivers to tap into their loved one’s long-term memory whenever possible. Her slim book has a number of workbook pages where she encourages people to write down memories they can bring up with their loved one. What did they like to taste? To listen to? To touch?

Always have three stories at the ready, Waugh tells clients, and then use them to keep the impacted loved one in the conversation. Bring up those old memories and encourage them to talk about those things.

Qualls says this tactic works.

«My mom may not remember who I am, but when I begin talking about her childhood or my childhood experiences, she can engage right away,» she says.

It can also be helpful to show photos to your loved one, but «make sure they’re old photos,» Waugh warns. A new great-great-granddaughter may be cute, but it’s unlikely a person with cognitive loss will have any idea who that baby is.

Divert and redirect

Waugh tells a story of a woman who moved her elderly father from Nashville to Houston and worried he’d want to return to his familiar barn, which was now several states away.

In such a scenario, instead of telling him no, that his beloved barn was gone, Waugh says caregivers should calmly use the barn as a jumping-off place to get the man talking.

«Say, ‘I was thinking about that one racehorse you had,» Waugh says. «And once they start [talking], let them go.»

Qualls found this method valuable as well.

«Diana also taught me how to answer questions when my mother wonders where my father is,» Qualls said. «Divert and redirect. Works like a charm. Diana taught me to enter my mom’s world instead of trying to bring her into my reality.»

Taking away the car keys

Many people first tune in to cognitive loss when they realize their loved one can no longer drive safely. But how to get them to give up the keys? You might be tempted to lie and say their car is broken.

That doesn’t work, Waugh says. If the loved one is early on in their cognitive loss, «they’ll call AAA to get that ‘broken’ car fixed.»

Instead, she suggests telling them about a scary incident you recently experienced on the roads, or claim you recently got lost while driving. These kinds of stories might hit home with someone who’s almost certainly beginning to notice problems. You might also be able to convince them a family member needs to use their car for a while, just to have an excuse for why it’s suddenly inaccessible.

Here’s what to never say

Waugh encourages caregivers to avoid one word: no.

«‘No’ doesn’t do a darn bit of good,» she says, explaining that the word only angers the loved one. If you can divert the conversation instead, the person will likely forget the diversion in five minutes and happily move on. But if you make them mad by telling them «no,» they’ll be mad for the rest of the day, she says.

Waugh understands why frustrated caregivers might be tempted to say no. Their loved one might be insisting they need to get to work when they haven’t held a job in years.

By saying «no,» the caregiver is hoping, she says, to bring the person back to reality by denying their «erroneous thinking.» But the person they love is living in their own reality, and the caregiver will need to keep saying «no» over and over again, increasing stress on the relationship.

Avoiding «no» makes sense, but Waugh also says caregivers shouldn’t say, «Do you remember?» What may seem a gentle prompt can be seen as a demanding quiz to someone losing their memory.

«It’s like waving a red flag in front of a bull,» Waugh says. «The person likely does not remember whatever it is, and asking them to do so puts them under pressure they no longer know how to handle.»

What to say instead

Instead, Waugh encourages people to use a phrase from the title of her book, «I was thinking…» as a starter to encourage memories. If a loved one tells you they have to get to work, although they haven’t had a job in years, calmly say, «I was thinking…» and then launch into some detail about a job they once had.

If it suddenly occurs to them they’ve lost a loved one — even if that happened years ago, you might start off with «I was thinking…» and then relate a happy memory about that loved one’s pie-baking skills.

Successfully communicating with loved ones who have dementia can be wrenchingly hard. Waugh knows that only too well.

«We need to stop looking at [our loved ones] as we always have,» Waugh writes in her book. «When we change our expectations, we can find them as they are. We can have meaningful conversations. Our relationship, though different, will be so much more fulfilling. It will provide us with happy memories of the latter part of their lives.»

Technologies

Speediance’s Compact Resistance Trainer and Wearable Make Wellness and Fitness More Connected

Speediance unveils a portable strength training device and a wearable at CES.

Speediance unveiled its new Gym Nano and Speediance Strap products this week at CES 2026. The smart fitness equipment manufacturer, which previously developed its own smart home gym, the Gym Monster 2, designed the Gym Nano and Speediance Strap to complement its current equipment ecosystem.

«Rather than developing products in isolation, we’re building a comprehensive training and health ecosystem that adapts to users’ real lives and empowers better decision-making over time,» Speediance founder and CEO Liu Tao said in a statement.

Speediance used the consumer tech expo in Las Vegas to demonstrate the Gym Nano, a portable, motor-driven cable resistance training system designed to occupy minimal space for those who prefer to work out at home. The strap is a prototype wearable device designed to read your health data and provide training recommendations based on this insight.

CNET previously tested Speediance’s VeloNix AI Smart Bike and named it the best AI-powered exercise bike.

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Gym Nano

The Gym Nano is a compact digital cable resistance machine trainer that fits any space and delivers full-body workouts. It’s meant to make strength training at home easier if you have limited space and can’t commit to larger home gym equipment.

The Gym Nano offers up to 220 pounds of resistance through adjustable 1-pound increments. It also has five dynamic weight modes: Eccentric, Chain, Standard, Fixed Speed and Sled.

Speediance Strap

The strap can be used for both endurance and strength training activities and recognizes various types of exercises, movement patterns, training volume and other insights that can help you learn how well your body is responding to your training.

The Speediance Strap is a screen-free wearable that collects data related to your sleep, training and core body temperature. It then uploads and shares this data to the Speediance Wellness Plus app, where it makes suggestions for your daily training and recovery based on this information. Similar to other wearables, the Speediance Strap assesses your readiness each day and can detect stress factors to determine if you should focus more on recovery on that day.

«With Speediance Strap, we are exploring how wearable data can function as part of a decision-support layer within a connected fitness system, rather than existing as isolated metrics,» Tao said in a statement.

Additionally, everyday insights (like core and recovery data) will be free to you unless you want to upgrade to the Wellness Plus access, which will come at an additional cost to receive long-term insights and AI planning.

It’s unclear when the Gym Nano will be available for purchase, but the Speediance Strap is expected to launch through a Kickstarter campaign in spring 2026.

Technologies

OpenAI Launches ChatGPT Health: A Dedicated Tab for Medical Inquiries

The company wants you to upload your medical records and connect the wellness apps you use.

ChatGPT is expanding its presence in the health care realm. OpenAI said Wednesday that its popular AI chatbot will begin rolling out ChatGPT Health, a new tab dedicated to addressing all your medical inquiries. The goal of this new tab is to centralize all your medical records and provide a private area for your wellness issues.

Looking for answers about a plethora of health issues is a top use for the chatbot. According to OpenAI, «hundreds of millions of people» sign in to ChatGPT every week to ask a variety of health and wellness questions. Additionally, ChatGPT Health (currently in beta testing) will encourage you to connect any wellness apps you also use, such as Apple Health and MyFitnessPal, resulting in a more connected experience with more information about you to draw from.

Online privacy, especially in the age of AI, is a significant concern, and this announcement raises a range of questions regarding how your personal health data will be used and the safeguards that will be implemented to keep sensitive information secure — especially with the proliferation of data breaches and data brokers.

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«The US doesn’t have a general-purpose privacy law, and HIPAA only protects data held by certain people like health care providers and insurance companies,» Andrew Crawford, senior counsel for privacy and data at the Center for Democracy and Technology, said in an emailed statement.

He continued: «The recent announcement by OpenAI introducing ChatGPT Health means that a number of companies not bound by HIPAA’s privacy protections will be collecting, sharing and using people’s health data. And since it’s up to each company to set the rules for how health data is collected, used, shared and stored, inadequate data protections and policies can put sensitive health information in real danger.»

OpenAI says the new tab will have a separate chat history and a memory feature that can keep your health chat history separate from the rest of your ChatGPT usage.

Further protections, such as encryption and multifactor authentication, will defend your data and keep it secure, the company says. Health conversations won’t be used to train the chatbot, according to the company.

Privacy issues aside, another concern is how people intend to use ChatGPT Health. OpenAI’s blog post states the service «is not intended for diagnosis or treatment.»

The slope is slippery here. In August 2025, a man was hospitalized after allegedly being advised by the AI chatbot to replace salt in his diet with sodium bromide. There are other examples of AI providing incorrect and potentially harmful advice to individuals, leading to hospitalization.

OpenAI’s announcement also doesn’t touch on mental health concerns, but a blog post from October 2025 says the company is working to strengthen its responses in sensitive conversations. Whether these mental health guardrails will be enough to keep people safe remains to be seen.

OpenAI didn’t immediately respond to a request for comment.

If you’re interested in ChatGPT Health, you can join a waitlist, as the tab isn’t yet live.

(Disclosure: Ziff Davis, CNET’s parent company, in April filed a lawsuit against OpenAI, alleging it infringed Ziff Davis copyrights in training and operating its AI systems.)

Technologies

I Tested the Honor Magic 8 Pro and Found a Huge Problem With the Camera

I discovered a catastrophic problem with this phone’s cameras and it needs to be fixed fast.

I’ve found a big problem with the Honor Magic 8 Pro’s camera that urgently needs addressing. I’ve taken hundreds of test photos in my weeks with the company’s latest flagship phone, and while plenty of them are perfectly decent, many of the images I’ve taken with the ultrawide lens display horrendous image processing issues around the edges that ruin them completely.

I discovered the issue when I first got the phone late last year, and while it’s had several significant software updates since then, the problems persist. So what’s gone wrong? It’s possible that I’m monumentally unlucky and happen to have been given a broken unit. If so, I fully expect the replacement models I’ll be testing to be free of any issues. Or, maybe it’s a more widespread problem and I’ll see the same issues cropping up again. I personally think it’s more likely to be an issue at the software level, and as such, it could be a simple fix for Honor to push out in the coming days and weeks.

I’ve spoken to Honor about this and, unsurprisingly, the company is keen to say that this isn’t widespread, stating «Our internal investigation confirmed that the issue was limited to an isolated hardware anomaly in that specific early development sample. It doesn’t reflect the hardware or software polish of the final retail units now launching in the European market.» And sure, my test unit was an early non-EU version, but it is also the phone that the company did send me to review. Receiving early prerelease samples is common in the industry and while small hiccups can sometimes be expected, I rarely find such significant problems as this.

Honor is sending additional retail units for further testing and I hope that I’m able to confirm that this isn’t an issue seen on all models. I was prepared to write a full review of this new flagship phone, but these camera issues are severe and raise more questions than answers. I will update this article with more information and my testing results as they become available.

Read more: Best Phone to Buy in 2026

Even if it is an isolated incident, it’s still disappointing to see such significant problems on a new phone, especially a flagship that costs £1,099 in the UK. Honor doesn’t officially sell its phones in the US, but for reference, that price converts to roughly $1,480.

The phone does have some positives. I like its processor performance and display, for example, which I’ll come on to later. But the camera issues I’ve seen mean I can’t recommend buying this phone until it’s clear whether they’re limited to my review device or if they’re issues common across all models.

Let’s take a closer look at what’s going on.

Honor Magic 8 Pro camera troubles

Taken with the camera’s standard zoom, the shot above is fine — there’s a decent amount of detail and the exposure is even overall.

But switch to the ultrawide mode and things go horribly wrong. There’s a vibrant purple fringe around the edge that’s full of image processing artifacts that ruin the shot.

It’s not a subtle problem; it’s a huge red flag that something is very wrong with this phone.

For reference, here’s the iPhone 16 Pro’s ultrawide shot. Notice the difference?

As you can see, it’s not an isolated incident. It seems to be more apparent when there are areas of shadow in the edges. It makes me suspect that the phone is seeing these dark patches and trying — and failing — to brighten them and add detail back into the scene. It’s not dissimilar to the early problems I found on Google’s Pixel 8 Pro, which also struggled with shadow detail, suggesting to me that this is a software fault, rather than a mechanical problem with my unit.

It also doesn’t seem to affect the ultrawide lens when recording video, which again suggests it’s not a hardware issue as I’d expect to see the same problems from the lens in any mode. The downside of that is that it could theoretically affect all models of the Honor Magic 8 Pro. However, the big upside is that software problems can be easily remedied with over-the-air updates.

To be honest, I don’t love the camera elsewhere, either. The image processing has gone overboard in this image, brightening the shadows and trying to rescue the highlights in the background excessively. It’s resulted in an over-processed image that looks unnatural.

The iPhone 16 Pro’s attempt has allowed those shadows to remain what they are — shadows — and I vastly prefer this version as a result.

I’ve also noticed that there can be significant color shifts when switching between the main and ultrawide lenses, which I would again prefer not to see on a camera phone of this price.

However, this could be attributed to the same software processing issues I’ve already discussed, so I’ll have to leave my verdict on the camera for when I’ve done more testing.

On the upside, this shot of the Tennents brewery in Glasgow looks good.

And I like the colors and tones in this sunset scene in Edinburgh. So it’s not all bad — it can take a decent photo sometimes. So what about the rest of the phone?

Honor Magic 8 Pro: Display, performance and battery life

I like the phone’s 6.71-inch display, which is bright and vibrant. It’s lovely for gaming, too, thanks to its max 120Hz refresh rate. It’s powered by Qualcomm’s latest Snapdragon Elite Gen 5 processor, which puts in some of the best scores we’ve ever seen on our benchmark tests for both processor performance and graphics processing.

It certainly feels nippy in everyday use. Games like Genshin Impact, unsurprisingly, played smoothly at max graphics settings. The phone runs on a 6,270-mAh battery, which, while sizable, only gave average results on our battery drain tests. Battery performance sits alongside phones like the Galaxy S25 or Google Pixel 10, but it’s a big step below the iPhone 17 Pro Max or OnePlus 15.

If it feels like I’m glossing over the rest of the phone somewhat, it’s because I am. With the issues I’ve seen so far, it’s possible that there may be other early teething troubles elsewhere, so I’m going to hold off giving any kind of definitive verdict on any part of the phone until I’ve tested more models and have a full appreciation of what the phone is really like to use.

Honor Magic 8 Pro: Should you buy it?

Right now, I absolutely don’t think you should. The issues I’ve seen with the camera are significant and badly need addressing. It could be that it’s a simple software fix that can be rolled out in the coming weeks, or it might be an isolated incident that affects me and me alone. I’ll be retesting on multiple devices and it could be that they’re absolutely fine.

But unless you’re desperate for a new phone today and you absolutely have to have an Honor phone, then I recommend waiting until we’ve got more clarity about how deep these problems lie.