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Zoom privacy risks: The video chat app could be sharing more information than you think

Zoom makes video chatting with colleagues easy, but you might be giving away more than you bargained for.

The Zoom video meeting and chat app skyrocketed in popularity as millions of people looked for new ways to work, study and socialize amid the coronavirus pandemic. With the option to customize your background and newer features such as Immersive View and a vanishing pen tool, it’s easy to see why Zoom’s popularity isn’t dwindling even as COVID-19 vaccines and booster shots roll out and offices become hybrid workplaces. But with all that popularity, comes privacy risks.

From built-in attention-tracking features (which have since been disabled) to exploitable software bugs and issues with «Zoom-bombing» (where uninvited attendees break into and disrupt meetings) — Zoom’s security practices have drawn scrutiny from users worldwide. New York’s Attorney General Letitia James sent Zoom a letter outlining privacy vulnerability concerns in March 2020. The Electronic Frontier Foundation also cautioned users working from home about the software’s onboard privacy features.

Read more: 20 Zoom video chat tips, tricks and hidden features

Privacy experts previously expressed concerns about Zoom in 2019, when the video-conferencing software experienced both a webcam hacking scandal, and a bug that allowed snooping users to potentially join video meetings they hadn’t been invited to, if those meetings were not protected with a password.

The issues exacerbated by widespread adoption at the start of the pandemic were just the latest chapter in the software’s rocky security history, and prompted Zoom CEO Eric Yuan to respond to concerns in April 2020, freezing feature updates to address security issues over a 90-day update rollout. Though Zoom has since added security features like end-to-end encryption, there are still a few things you should watch out for to keep your chats as private as possible.

Here are some of the privacy vulnerabilities in Zoom that you should watch out for.

Zoom’s cloud recording feature might share meeting video with people outside the call

For paid subscribers, Zoom’s cloud recording feature can either be a life-saver or a catastrophic faux pas waiting to happen. If the feature is enabled on the account, a host can record the meeting along with its text transcription and a text file of any active chats in that meeting, and save it to the cloud where it can later be accessed by other authorized users at your company, including people who may have never attended the meeting in question. Yikes.

As Mashable’s Jack Morse put it, «What that suggests, but doesn’t clarify, is that for non-webinar/standard meetings, your person-to-person chat messages would be later sent to your boss after a call recorded to the cloud.»

Zoom does allow a narrowing of the audience here, however. Administrators can limit the recording’s accessibility to only certain preapproved IP addresses, even if the recording has already been shared. Participants can also see when a meeting is being recorded.

Read more: The best VPN services for 2021

Zoom even shared information with Facebook

By now, you’re used to hearing it from the privacy-minded: Don’t use Facebook to log in to other sites and software unless you want Facebook to have data on what you’re doing. Fair enough. But what to do when Zoom gets caught sending some of your analytics data to Facebook — whether or not you even have a Facebook account?

An analysis by Vice’s Motherboard found the iOS version of the Zoom app doing exactly that. Courtesy of Facebook’s Graph API, Zoom was telling Facebook whenever you opened the Zoom app, what phone or device you were using, and your phone carrier, location and a unique advertising identifier. Motherboard also reported that Zoom had updated its iOS app so the app would stop sending certain data to Facebook.

In a March 2020 blog post, Zoom addressed the issue, noting «our customers’ privacy is incredibly important to us, and therefore we decided to remove the Facebook SDK in our iOS client and have reconfigured the feature so that users will still be able to log in with Facebook via their browser.»

As late as March 2020, Zoom’s privacy policy contained some breezy language about its relationship to third-party data crunchers, which gives one reason to question where else — and to what extent — that data was being shared or sold that we didn’t know about.

«Zoom does use certain standard advertising tools which require Personal Data (think, for example, Google Ads and Google Analytics). We use these tools to help us improve your advertising experience (such as serving advertisements on our behalf across the Internet, serving personalized ads on our website, and providing analytics services),» the policy said at the time. «Sharing Personal Data with the third-party provider while using these tools may fall within the extremely broad definition of the ‘sale’ of Personal Data under certain state laws because those companies might use Personal Data for their own business purposes, as well as Zoom’s purposes.»

But at the end of March, Zoom updated its privacy policy. In a statement following the move, Zoom said that while it wasn’t changing any of its actual practices, it wanted to make its language clearer. Regarding its relationship to third-party data handlers described above, the company drew a line in the sand between its product and its website. «This only pertains to user activity on the zoom.us website. No data regarding user activity on the Zoom platform — including video, audio, and chat content — is ever provided to third parties for advertising purposes,» the company said.

You should probably review your Zoom and device security settings with an eye toward minimizing permissions, and make sure any anti-tracking software on your device is up to date and running.

It may not help, but it can’t hurt.

It’s also important to keep your Zoom app up to date so your privacy is always protected with the latest security patches. Luckily, Zoom recently rolled out a new automatic update feature that makes this process a whole lot more convenient.

For more, check out how to use the sneaky Zoom Escaper tool to get out of your meetings, how to combat Zoom anxiety and Zoom fatigue, and how to make your video meetings a little less weird. And, does Zoom’s free plan have ads now?

Technologies

Why Amazon Is Giving Surprise Refunds for Years-Old Purchases (And If You’ll Get One)

Recent internal reviews at Amazon unleashed a wave of new refunds: Some are getting more than $1,000 back from purchases made up to 7 years ago.

Amazon buyers are reporting an influx of unexpected refunds from products they ordered months or even years ago, with one customer on LinkedIn saying he received a refund of $1,800 for a smart TV bought seven years ago. Others made similar comments about products bought long ago.

According to Bloomberg, the new refunds are because of changes Amazon made after an internal review. That review may be related to a 2023 consumer lawsuit by a group of Amazon shoppers who claimed that Amazon had reversed their legitimate return-related refunds. 

A representative for Amazon told CNET that only a small number of customers would be affected. 

«Following a recent internal review, we identified a very small subset of returns where we issued a refund without the payment completing, or where we could not verify that the correct item had been sent back to us so no refund was issued,» an Amazon representative said. «There is no action required from customers to receive the refunds, and we have fixed the payment issue.»

In its latest earnings call, Amazon reported a one-time expense of $1 billion connected to refunds that the company had not yet sent out. These earmarked funds could be responsible for the sudden updates that shoppers are now seeing regarding purchases as far back as 2018.

Read more: I’ve Been Tracking Tariff Price Impacts Every Day and Here’s What I’ve Found So Far

If you receive an email about a surprise refund from Amazon orders, it may be related to these changes Amazon has made behind the scenes. You may still want to confirm it’s not fraud by logging into your Amazon account or making a quick service call, especially if it’s a larger amount like a payment for a TV. Scammers may be taking advantage of this news, too, so be wary of any notification that asks you for financial information, which Amazon should already have.

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Expect Record Traffic for Memorial Day Weekend: 6 Money and Time Savers

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Memorial Day Sale: Google’s Pixel 9 Series Has Up to $300 Off Right Now

Get the standard Pixel 9 or the more premium Pixel 9 Fold for less with these incredible Memorial Day deals.

Android users who want to upgrade to a shiny new phone are always going to be pleased if they check out the Google Pixel 9 lineup. Right now is a great time to pick one up too, because the Memorial Day deals are in full swing, and they can save you some serious cash.

In fact, right now you can get your hands on this line of phones with up to $300 off right now on Amazon, meaning you can get one for as little as $599. You can save even more money if you’ve got a phone to trade in and go with Best Buy too.

There is so much to love about the Pixel 9 series, including its sleek design, the impressive camera setup and even AI features such as the ability to search for content in screenshots, create images from scratch using Pixel Studio app and more.

Pricing varies depending on which model you choose, along with the exact configurations, but there are plenty of options for nearly everyone right now. As a rule, the base Pixel 9 lists for $799 — but right now you can save $200 and score yours for just $599. It’s also our pick for the best phone for Android purists.

Hey, did you know? CNET Deals texts are free, easy and save you money.    

However, the Pixel 9 Pro and Pixel 9 Pro XL also made the list as the top Google phones you can get. They retail for $999 and $1,099, respectively. However, you can get your hands on the 6.3-inch model for as low as $799 or the 6.8-inch model for as little as $899. Of course, if you’re looking for a foldable phone, you’ll enjoy the Google Pixel 9 Pro Fold. It typically starts at $1,799, but it’s down to as low as $1,499 right now — a whopping $300 discount. 

Why this deal matters

Right now you can save up to $300 off select Pixel 9 series phones at Amazon. The Google Pixel 9 series is chock-full of great options with a lot of features we loved, but that usually carries a large price tag. Saving up to $300 goes a long way, and as these prices are at record lows, we don’t expect the cost to drop any lower any time soon. Getting any of these phones at a discount is a great find, but these prices likely won’t stick around for long, so act fast if you’re interested.

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