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What Makes a Phone Ethical? I Talked With Someone Who Builds One to Find Out

CEO Raymond van Eck explains how the Fairphone 6 is better for people — including the people who make it — and better for the planet.

Fairphone is a David among Goliaths in the phone world. We’re talking about a tiny Dutch social enterprise that shipped just over 100,000 phones in 2023, versus tech giants such as Apple and Samsung, which routinely ship hundreds of millions of phones annually.

On Wednesday, Fairphone CEO Raymond van Eck unveiled the latest device, the sixth generation, in its family of phones. Intended to be known simply as the Fairphone (but in reality more likely to be referred to as the Fairphone 6), this modular phone is designed to be easily repairable and last people who buy it at least eight years.

I spoke with van Eck at the Amsterdam launch event, which took a different tack for a smartphone company. Instead of foregrounding the specs and AI capabilities, Fairphone talked mostly about how this newest device has the lowest carbon footprint of any phone it has made. Company reps also talked about how the workers in its supply chain are paid a living wage bonus and protected from harmful chemicals.

It’s not the easy or convenient way to make a phone. But if a phone maker as diminutive as Fairphone can do it, then it does raise the question of why industry mammoths can’t too.

«It takes effort,» van Eck tells me. «If we can do it, in my opinion, others can do it, because if you look at our scale, it’s even more difficult to convince suppliers to work this way.»

Niche phones are having something of a moment. Just last week the Trump Organization announced the T1 device, also known as the Trump phone, expected later this year, with much boasting of American origins. But rather than a preoccupation with making phones in the US, which doesn’t have the supply chain or manufacturing capabilities, I’d much rather see more options that present people with more ethically made, more easily repairable devices. I’ve been covering consumer tech and the climate crisis for many years, and not only do phones such as the Fairphone provide people with better value for the money in the long run, but they also put less stress on our rapidly warming planet.

Fairphone’s slice of the market is a small one, and van Eck is aware of that fact. But the company is also making an impact through its role in setting up systems that the entire tech industry can take advantage of. He cited progressive approaches focused on the use of minerals in mobile phone manufacturing like the Fair Cobalt Alliance and responsible gold credits (through which companies pay an extra $1 per every gram of gold mined in order to fund oxygen masks and other safety equipment).

A fairer phone

Then of course there’s the Fairphone itself — a device designed to be easily repairable by anyone who owns it, regardless of skill level. It even comes with a dedicated iFixit screwdriver in the box so that you can replace the back panel.

Inside is Qualcomm’s Snapdragon 7s Gen 3 chip — a solid processor, but not the company’s most sophisticated silicon. I can’t help but wonder whether Fairphone is potentially shaving years off the phone’s longevity by not using the most advanced chipset at the time the device is manufactured. But van Eck thinks not.

«The device is perfectly equipped to fulfill the needs of the customers that are buying it,» he says. The Fairphone is designed for longevity via repair and updates, not to compete with future flagship models of competitors, he adds. «Within this midrange, we’re very confident that we can still deliver to the expectations of the customers in the years to come.»

One of the more notable (and noticeable) features of the Fairphone 6 is a lime green slider on the side of the phone. There’s been something of a renaissance of physical buttons on phones over the past few years, but most phone makers install these primarily for activating a device’s AI features. 

I was fascinated to see that Fairphone has gone practically in the opposite direction. The slider is customizable, but comes pre-programmed to switch the phone into «essentials» mode. This pared-back monochrome interface gives you access to just the core functions of your phone — messaging, camera, web browser and the like — to give you something more akin to a dumb phone experience.

It’s not that van Eck is against AI. The Android version of the Fairphone 6 will come with Google’s Gemini. But he’s also aware of the wider conversation around responsible phone us. 

«We see debates about children’s smartphones. We see debates about people who are glued to their devices even having eye problems,» he says. «It’s actually in our mission … that we want to make tech ethical. So it’s also good for us to help our users to switch off.»

When ethics meet scale

Worthy though its ideals and practices may be, this doesn’t mean Fairphone is totally above criticism.

If you’ve followed the company’s journey as closely as I have, it’s impossible not to have seen an influx of negative customer experience reports over the past few months, especially complaints about wait times and lack of communication.

Fairphone’s growth has been both a blessing and a curse, according to van Eck, who puts the issues the company has experienced down to systems, processes and workforce that have now been resolved.

«We see more interest for our devices, and that also triggered the fact that we needed to scale up,» he says. «We expect that the longer waiting times that customers have experienced, that will be a thing from the past within the next few weeks.»

Crucially, people who are interested in buying a Fairphone 6 shouldn’t see a repeat of these issues. This is the sixth-generation device, rebranded without a number officially attached to it. Does that mean this ultimate Fairphone is therefore the last Fairphone?

It is not. «We’re here to stay,» he tells me. Not only will Fairphone continue developing its tech, but it will keep pushing for and holding itself to higher standards. The new device contains more recycled materials than the Fairphone 5, for example.

«Of course there will be next versions to come,» he says. «But for now, we’re very happy with the Fairphone.»

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Enjoy Better Sound With the Beats Solo 4 Headphones at Up to $70 Off

These headphones feature an improved sound quality, impressive battery life and a comfortable build. Grab them for as low as $130 for a limited time at QVC.

Good sound makes everything better, from long commutes to gym sessions and even everyday chores. But not everything with two earcups is created equal. The Beats Solo 4 are one of our favorite on-ear headphones, and if you’re thinking about an upgrade, now’s a good time to do it at a discount.

QVC is currently offering 25% off the Solo 4, bringing the price down to $150 from $200. Even better, if it’s your first order on the site, you can score an extra $20 off your purchase of $40 or more with the code WELCOME20. That’s a nice $70 discount, but it may not last long.

These headphones feature Bluetooth 5.3 wireless technology to prevent frequent connection drops and 40mm drivers that deliver a more balanced, clean sound. In his expert review, CNET’s audio expert, David Carnoy, noted that the audio quality and voice-calling performance in Solo 4 are significantly better than its predecessors. They don’t feature active noise cancellation, but you can get decent passive noise reduction with the earcups.

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The flex-grip headband and angled earcups in Solo 4 are designed for a more natural fit. Pair this with the soft UltraPlush cushions, and you’ll appreciate how comfortable they feel, especially during long sessions. Speaking of all-day use, the battery lasts up to 50 hours. You can pair these with both iOS and Android devices easily.

If you prefer keeping things wired, the Solo 4 also includes a 3.5mm audio cable.

HEADPHONE DEALS OF THE WEEK

Deals are selected by the CNET Group commerce team, and may be unrelated to this article.

Why this deal matters

Beats makes some of the best headphones out there, and if you’re new to QVC, then this deal brings the price of the Solo 4 down to just $130, which is a rare find for a model like this. It might not stick around for long, so you’ll want to act fast. Want to explore more options? Check out our roundup of the best headphone deals out there.

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Review: The Switch 2 Pro Controller

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The Switch 2 Pro Controller Makes a Comfortable Upgrade, but Still Falls a Bit Short

The new controller feels a little more pro than its predecessor.

The Switch 2 Pro Controller is a standalone controller that pairs with the new Switch 2 and provides a more comfortable gaming experience than the standard Joy-Cons. While it might look similar to the old model, the second-gen controller has a number of new features to help it earn that «Pro» title.

The 2 Pro retails for $85 — a pretty significant jump over the original’s $70. The good news is that, if you want to save some money, the Switch 1 Pro Controllers do work on the Switch 2. Since it’s detached, it’s really more useful when playing docked, connected to a TV. I really like the look and feel of it, but it’s definitely an expensive, unnecessary accessory. 

Both Pro controllers feel pretty similar, which is good since I always felt the original was very comfortable. They’re the same size and shape, and the button layout is mostly the same, but the original has a subtle texture to its grip while the 2’s is smooth. I actually find the new controller a bit more comfortable than the first.

Just like the new Joy-Cons, there is a GameChat button near the bottom, a shortcut to screen-sharing gameplay and forming parties with your friends to video or voice chat together. Keep in mind that you can just pop back out to the Switch main menu and open GameChat manually without needing to hit the button.

Another new feature are back buttons on the underside of the handles, GL and GR. Back buttons — programmable buttons that you can assign to act like other inputs — are pretty standard on pro-style controllers but were absent on the first Switch Pro. For example, in shooters, players will often bind duck or jump so they can perform those actions without taking their thumb off the right stick. 

Mapping these buttons is super easy through the Switch 2’s settings menu or by holding down the Home button and changing them there. These button maps are also saved on a per-game basis, which is great, allowing you to specify which actions you want available on different games instead of needing to adjust back and forth when you swap games. 

The downside is that there are only two buttons, one on each side, like PlayStation’s DualSense Edge pro controller. I would have liked more options, like the Xbox Elite controller’s four programmable buttons. Both those controllers also allow you to swap the buttons’ shapes. Nintendo doesn’t.

Another upgrade on the Switch 2 Pro Controller is a headphone jack on the bottom, which is useful if you’re trying to play games quietly.

Battery life remains the same as the first Pro Controller: Around 40 hours on a single charge, which is definitely on the higher side for controller batteries. In comparison, the DualSense Edge lasts only 5 to 6 hours. The new Pro Controller also charges faster. Nintendo says it takes about 3.5 hours for a full charge, whereas the original Pro Controller takes six hours. 

The large face buttons and analog sticks feel the same, which is good since the original didn’t need improvement. The D-pad, though, feels like it has more freedom of movement and accuracy. This makes hitting diagonal inputs easier to pull off, like in Street Fighter when a special move requires a quarter circle. I found it simply better for adjusting character movement in a 2D platformer, like Super Mario Wonder. 

One of my major complaints is that it still lacks analog triggers. This feature has been on Xbox and PlayStation controllers for years and allows games to sense when you partially press a trigger. It’s important in racing games, for example, where pressing the trigger determines how much you’ll accelerate. But nope, that’s not a thing for the Switch 2 Pro Controller. 

Curiously, the new Pro Controller can’t wirelessly connect it to a PC. Steam doesn’t yet recognize it, though it took a while before the original was directly supported as well. While it’s missing some key pro features compared to Xbox and PlayStation’s offerings, those controllers also retail for around $200, so the price difference makes sense.

The Switch 2 Pro Controller is best for someone who primarily games with the console connected to a TV. It’s an overall improvement on the first one and brings Nintendo closer to what we expect from a pro-style design, but it becomes a harder sell if you already have the original Pro Controller. Many of the new features — back buttons, a headphone jack, quick access to gamechat — are pretty easy to live without, in my opinion. 

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