Technologies

If You Were Surprised by an Amazon Refund From Years Ago, Here’s Why

Some Amazon customers are receiving large refunds, years after their purchases.

After all the money you’ve spent at Amazon, it’s only fair that the online shopping giant gives you some cash back, right? That’s what some customers are discovering after learning about surprise Amazon refunds they’ve received, sometimes for purchases made years ago.

One customer on LinkedIn said he received a refund of $1,800 for a smart TV bought in 2018. Others made similar comments about products bought long before. What’s going on, and why are Amazon customers getting these refunds so long after their purchases?

Why some Amazon customers are receiving surprise refunds

These surprise Amazon refunds seem to have arisen from an internal Amazon review, possibly in response to a 2023 lawsuit, according to Bloomberg. The lawsuit claimed Amazon had quietly reversed legitimate return-related refunds for some shoppers.

Now, it looks like Amazon’s making good on those refunds — and if you’ve ever had a return go sideways, you might see a little money show up, too.

How many Amazon customers are getting these surprise refunds?

A representative for Amazon told CNET that only a small number of customers would be affected.

«Following a recent internal review, we identified a very small subset of returns where we issued a refund without the payment completing, or where we could not verify that the correct item had been sent back to us so no refund was issued,» an Amazon representative said. «There is no action required from customers to receive the refunds, and we have fixed the payment issue.»

In its latest earnings call on May 21, Amazon reported a one-time expense of $1 billion connected to expenses like refunds, returns and tariffs that the company had not yet sent out. These earmarked funds could be responsible for the sudden updates that shoppers are now seeing regarding purchases as far back as 2018.

How can I tell if I’m eligible for one of these Amazon refunds?

If you receive an email about a surprise refund from Amazon orders, it may be related to these changes Amazon has made behind the scenes. You may still want to confirm it’s not fraud by logging into your Amazon account or making a quick service call, especially if it’s a larger amount like a payment for a TV.

Scammers may be taking advantage of this news, too, so be wary of any notification that asks you for financial information, which Amazon should already have.

Another way to see if Amazon has refunded you unexpected funds is to go to your Orders page with a web browser or via the Amazon app.

Check your Amazon Orders page via the Amazon app

Open the Amazon app and log in (if not already)
Tap the profile icon at the bottom of the screen
Tap the Orders button at the top of the next screen
Check your recent account activity to see if you’ve received unexpected credits

Check your Amazon Orders page with a web browser

Visit Amazon.com in your web browser of choice and log in (if not already)
Click on the Accounts & Lists link in the top right corner
Then click Your Orders on the next page
Check your recent account activity to see if you’ve received unexpected credits

Technologies

Today’s NYT Strands Hints, Answers and Help for Oct. 23 #599

Here are hints and answers for the NYT Strands puzzle for Oct. 23, No. 599.

Looking for the most recent Strands answer? Click here for our daily Strands hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle, Connections and Connections: Sports Edition puzzles.

Today’s NYT Strands puzzle might be Halloween-themed, as the answers are all rather dangerous. Some of them are a bit tough to unscramble, so if you need hints and answers, read on.

I go into depth about the rules for Strands in this story.

If you’re looking for today’s Wordle, Connections and Mini Crossword answers, you can visit CNET’s NYT puzzle hints page.

Read more: NYT Connections Turns 1: These Are the 5 Toughest Puzzles So Far

Hint for today’s Strands puzzle

Today’s Strands theme is: Please don’t eat me!

If that doesn’t help you, here’s a clue: Remember Mr. Yuk?

Clue words to unlock in-game hints

Your goal is to find hidden words that fit the puzzle’s theme. If you’re stuck, find any words you can. Every time you find three words of four letters or more, Strands will reveal one of the theme words. These are the words I used to get those hints but any words of four or more letters that you find will work:

POND, NOON, NODE, BALE, SOCK, LOVE, LOCK, MOCK, LEER, REEL, GLOVE, DAIS, LEAN, LEAD, REEL

Answers for today’s Strands puzzle

These are the answers that tie into the theme. The goal of the puzzle is to find them all, including the spangram, a theme word that reaches from one side of the puzzle to the other. When you have all of them (I originally thought there were always eight but learned that the number can vary), every letter on the board will be used. Here are the nonspangram answers:

AZALEA, HEMLOCK, FOXGLOVE, OLEANDER, BELLADONNA

Today’s Strands spangram

Today’s Strands spangram is POISONOUS. To find it, look for the P that is the first letter on the far left of the top row, and wind down and across.

Technologies

Today’s NYT Connections: Sports Edition Hints and Answers for Oct. 23, #395

Here are hints and the answers for the NYT Connections: Sports Edition puzzle for Oct. 23, No. 395.

Looking for the most recent regular Connections answers? Click here for today’s Connections hints, as well as our daily answers and hints for The New York Times Mini Crossword, Wordle and Strands puzzles.

Today’s Connections: Sports Edition has one of those crazy purple categories, where you wonder if anyone saw the connection, or if people just put that grouping together because only those four words were left. If you’re struggling but still want to solve it, read on for hints and the answers.

Connections: Sports Edition is published by The Athletic, the subscription-based sports journalism site owned by The Times. It doesn’t show up in the NYT Games app but appears in The Athletic’s own app. Or you can play it for free online.

Read more: NYT Connections: Sports Edition Puzzle Comes Out of Beta

Hints for today’s Connections: Sports Edition groups

Here are four hints for the groupings in today’s Connections: Sports Edition puzzle, ranked from the easiest yellow group to the tough (and sometimes bizarre) purple group.

Yellow group hint: Fan noise.

Green group hint: Strategies for hoops.

Blue group hint: Minor league.

Purple group hint: Look for a connection to hoops.

Answers for today’s Connections: Sports Edition groups

Yellow group: Sounds from the crowd.

Green group: Basketball offenses.

Blue group: Triple-A baseball teams.

Purple group: Ends with a basketball stat.

Read more: Wordle Cheat Sheet: Here Are the Most Popular Letters Used in English Words

What are today’s Connections: Sports Edition answers?

The yellow words in today’s Connections

The theme is sounds from the crowd. The four answers are boo, cheer, clap and whistle.

The green words in today’s Connections

The theme is basketball offenses. The four answers are motion, pick and roll, Princeton and triangle.

The blue words in today’s Connections

The theme is triple-A baseball teams. The four answers are Aces, Jumbo Shrimp, Sounds and Storm Chasers.

The purple words in today’s Connections

The theme is ends with a basketball stat. The four answers are afoul, bassist, counterpoint and sunblock.

Technologies

Amazon’s Delivery Drivers Will Soon Wear AI Smart Glasses to Work

The goal is to streamline the delivery process while keeping drivers safe.

Amazon announced on Wednesday that it is developing new AI-powered smart glasses to simplify the delivery experience for its drivers. CNET smart glasses expert Scott Stein mentioned this wearable rollout last month, and now the plan is in its final testing stages.

The goal is to simplify package delivery by reducing the need for drivers to look at their phones, the label on the package they’re delivering and their surroundings to find the correct address.

Don’t miss any of our unbiased tech content and lab-based reviews. Add CNET as a preferred Google source.

A heads-up display will activate as soon as the driver parks, pointing out potential hazards and tasks that must be completed. From there, drivers can locate and scan packages, follow turn-by-turn directions and snap a photograph to prove delivery completion without needing to take out their phone.

The company is testing the glasses in select North American markets.

Watch: See our Instagram post with a video showing the glasses

A representative for Amazon didn’t immediately respond to a request for comment.

To fight battery drain, the glasses pair with a controller attached to the employee’s delivery vest, allowing them to replace depleted batteries and access operational controls. The glasses will support an employee’s eyeglass prescription. An emergency button will be within reach to ensure the driver’s safety.

Amazon is already planning future versions of the glasses, which will feature «real-time defect detection,» notifying the driver if a package was delivered to the incorrect address. They plan to add features to the glasses to detect if pets are in the yard and adjust to low light.