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Social Security Disruptions: What to Know About Access Issues

Ongoing Social Security Administration website issues continue. Here’s what we know about what’s going on.

The Social Security Administration is reeling from dramatic changes over the past few months that have affected beneficiaries across the country, stirring widespread anxiety. 

In February, the agency laid off  7,000 employees. Meanwhile, it’s become harder to contact the SSA via phone, and the website has been struggling to stay online. 

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According to a report from The Washington Post this week, the Social Security Administration website issues have left beneficiaries unable to log in. There have been spates of intermittent uptime and crashes caused by an influx of traffic due to an expanded fraud checking system that wasn’t tested at scale. 

Below, we’ll break down what’s been going on at the SSA and call out a few things you can try to do if you run into issues yourself. The agency provides benefits to 73 million recipients, so even a modest percentage of that could be a substantial number of people.

For more, don’t miss Social Security Disability Insurance recipients may want to file taxes this year.

Newly expanded fraud checking system

An expansion of an existing contract with a credit-reporting agency seems to be the main source of the SSA website issues, according to the report in The Washington Post. The agency tracks an assortment of personal information for verification purposes, and claims now require these checks to happen earlier in the process, boosting traffic volume significantly. It also appears that the implementation wasn’t tested at the full scale of the website, and bugs resulted in the login portal failing, leaving Social Security recipients unable to access their accounts, the report said. 

Login issues, missing information and a broken appointment system

Many people are having trouble logging in to their My Social Security accounts, and those who can get in don’t seem to get much further. Some people who can successfully log in discover that information is missing, with many Supplements Security Income recipients receiving incorrect messages saying they «currently are not receiving payments.» 

The Post’s report also says people aren’t able to schedule appointments at all via the website, which has led them to wait on hold for extended periods. Long waits on the phone have been common in the past but seem to be getting markedly worse. The New York Times also has a recent report with similar findings. 

Employees have limited access to internal tool systems

It’s not just beneficiaries: Outages mean employees at the SSA are also being locked out of their internal tools at times, preventing them from completing tasks at offices. This has resulted in some employees having to write down on paper information from recipients and manually input the information once their system goes back online, according to the Post’s report. 

Payments haven’t been affected

Despite the problems, payments haven’t been affected, at least not yet. If you’re in good standing with your My Social Security account, you can more than likely get away with not logging in while the issues get resolved. 

More-strict identification rules go into effect on April 14

In late March, the SSA announced new rules pertaining to identity proofing that will go into effect on April 14. The new rules said that in-person identity proofing for people unable to use their My Social Security account will be required for certain services. It later announced on X (Formerly Twitter) that it had walked back some of the restrictions. 

Prior to the rollback of restrictions, those applying for retirement or survivor benefits and spouse or child auxiliary benefits who can’t use their online account would potentially be required to do in-person identity proofing. Now, as long as you pass the anti-fraud check, any claim can be completed over the phone. If you’re flagged during the check, you will have to complete your claim in-person and can expect additional identity proofing measures. 

The only thing that hasn’t been touched by the rollback is if an individual needs to update their direct deposit information for any benefit and cannot perform or complete the action online. This will require an in-person visit at a local office. 

What can you do now?

If you’re unable to log in to your My Social Security account and need to make an adjustment to your account, like updating your earnings or changing your emergency contact information, you have a couple of options. 

First, you can try to use the phone system by calling 1-800-772-1213. Once you get through the menus, you should be given an estimated wait time. You can visit the SSA’s contact page to see the average wait times per hour on any particular weekday.   

If you’re limited on time or can’t get through via phone, you can also head to a local field office. And despite the rumors of field offices potentially closing all over the country, the SSA published a blog post that said rumors were false and that it hasn’t closed one field office in 2025, only General Services Administration office spaces that were underutilized, and most of which had no assigned employees. 

Because of the website problems and the problems making an appointment, wait times at local offices could be longer than usual. But at least for now, these offices aren’t going anywhere. 

For more, check out the Supplemental Security Income payment schedule and the Social Security and SSDI cheat sheet. 

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Technologies

Kohler Wants to Put a Tiny Camera in Your Toilet and Analyze the Contents

The company’s new Dekoda toilet accessory is like a little bathroom detective.

Some smart litter boxes can monitor our pets’ habits and health, so having a camera in our human toilet bowls seems inevitable. That’s just what kitchen and bathroom fixture company Kohler has done for its new health and wellness brand, Kohler Health. 

The $599 Dekoda clamps over the rim like a toilet bowl cleaner, pointing an optical sensor at your excretions and secretions. It then analyzes the images to detect any blood and reviews your gut health and hydration status. Depending on the plan you choose, the subscription fee is between $70 and $156 per year.

Don’t miss any of our unbiased tech content and lab-based reviews. Add CNET as a preferred Google source.

At toilet time, you sign in via a fingerprint sensor so that the device knows who’s using the facilities. (Please wash your hands before signing out or tracking your progress.) Then, check in with the app for the day’s analysis and trends over time. 

Wait until you’re off the pot, though, before you start doomscrolling your health. The device has a removable, rechargeable battery and uses a USB connection. 

Kohler says it secures your data via the aforementioned fingerprint scanner and end-to-end encryption, and notes that the camera uses «discreet optics,» looking only at the results, not your body parts. 

«Dekoda’s sensors see down into your toilet and nowhere else,» the company says. 

Kohler warns that the technology doesn’t work very well with dark toilet colors, which makes sense. I’m sure there could be an upsell model with a light on it. Maybe the company could add an olfactory sensor, since smell reveals a lot about your gut health too. It could track «session» length or buildup under the rim to alert whoever has responsibility to clean it.

Kohler must have been straining to find appropriate lifestyle photos to include with the publicity materials. Many of the images are hilarious, featuring fit-looking men and women drinking water and staring off into space contemplatively — probably thinking about gas.

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Technologies

Who’s Up to Fight Mega-Corporations in the Outer Worlds 2 on Xbox Game Pass?

Save the universe by fighting one CEO at a time in The Outer Worlds 2, plus play other great games coming to Xbox Game Pass in October.

Space is the final frontier, and it’s packed with some devious mega-corporations who are out to make a buck in The Outer Worlds 2. Xbox Game Pass subscribers can fight them in the highly anticipated sequel starting on Oct. 29.

Xbox Game Pass offers hundreds of games you can play on your Xbox Series X, Xbox Series S, Xbox One, Amazon Fire TV, smart TV and PC or mobile device, with prices starting at $10 a month. While all Game Pass tiers offer you a library of games, Game Pass Ultimate ($30 a month) gives you access to the most games, as well as Day 1 games, like Hollow Knight: Silksong, added monthly.

Here are all the games subscribers can play on Game Pass soon. You can also check out other games the company added to the service in October, including Ninja Gaiden 4.

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PowerWash Simulator 2

Game Pass Ultimate and PC Game Pass subscribers can start playing on Oct. 23.

If you’ve ever spent hours watching people on YouTube clean dirty rugs, cars and other grimy objects, you should check out PowerWash Simulator 2. As the name suggests, this sequel is all about blasting away dirt and filth from pools, homes and other objects around town. You have a furry kitty companion, and yes, you can pet them when you’ve finished cleaning.

Bounty Star

Game Pass Ultimate and PC Game Pass subscribers can start playing on Oct. 23.

The American Southwest has devolved into a lawless, post-apocalyptic desert called the Red Expanse in this game. You’re out to clean the place up in this game by taking down major bounties issued by the government, and the best way to do that is by piloting and customizing a giant mech, of course. When you want to nurse your wounds, head back to your run-down garage to rest, grow and cook food and raise animals. It’s like a cozy Armored Core game.

Super Fantasy Kingdom (game preview)

Game Pass Ultimate and PC Game Pass subscribers can start playing on Oct. 24.

After returning from a hunting trip, you find your 8-bit kingdom wrecked in this game. You must rebuild your domain in this roguelite, city builder. But as night falls, hordes of monsters emerge to tear everything back down. Build, mine, cook and grow your home, and prepare to defend it from all dangers.

Halls of Torment

Game Pass Ultimate, Game Pass Premium and PC Game Pass subscribers can start playing on Oct. 28.

Get ready to descend into the deadly Halls of Torment in this retro, horde survival game. You can choose between 11 playable characters, each with their own playstyle, and equip various items and abilities to survive waves of enemies. This game is like Vampire Survivors, so if you like that game give this one a shot.

The Outer Worlds 2

Game Pass Ultimate and PC Game Pass subscribers can start playing on Oct. 29.

Clear your calendar for this sequel to the award-winning sci-fi adventure, The Outer Worlds. This time, you’re an Earth Directorate agent investigating the cause of devastating rifts that could destroy humanity. You have a new ship, new crew, new enemies and mega-corporation goons standing between you and the answers. 

1000xResist

Game Pass Ultimate, Game Pass Premium and PC Game Pass subscribers can start playing on Nov. 4.

One thousand years in the future, humanity is hanging on by a thread after a disease spread by alien occupation forces people to live underground in this sci-fi adventure game. You play as Watcher, and you fulfill your duties well, until one day you make a shocking discovery. This game won a Peabody Award in 2024, and it was nominated for the Nebula Award for Best Game Writing that same year, so get ready for a story like no other.

Football Manager 26

Game Pass Ultimate and PC Game Pass subscribers can start playing on Oct. 29.

Get ready for a more immersive matchday experience in the latest installment of the Football Manager franchise. You can build a star-studded squad with new transfer tools, and this entry features official Premier League licenses and women’s football for the first time in the series’ history.

Game Pass subscribers can play the standard or Console edition of this game. 

Games leaving Game Pass on Oct. 31

While Microsoft is adding those games to Game Pass, it’s also removing three others from the service on Oct. 31. So you still have some time to finish your campaign and any side quests before you have to buy these games separately.

Jusant 
Metal Slug Tactics 
Return to Monkey Island

For more on Xbox, discover other games available on Game Pass now and check out our hands-on review of the gaming service. You can also learn about recent changes to the Game Pass service.

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Technologies

Does Charging Your Phone Overnight Damage the Battery? We Asked the Experts

Modern smartphones are protected against overcharging, but heat and use habits can still degrade your battery over time.

Plugging your phone in before you head to bed might seem like second nature. That way by the time  your alarms go off in the morning, your phone has a full charge and is ready to help you conquer your day. However, over time, your battery will start to degrade. So is keeping your phone plugged in overnight doing damage to the battery?

The short answer is no. Keeping your phone plugged in all the time won’t ruin your battery. Modern smartphones are built with smart charging systems that cut off or taper power once they’re full, preventing the kind of «overcharging damage» that was common in older devices. So if you’re leaving your iPhone or Android on the charger overnight, you can relax.

That said, «won’t ruin your battery» doesn’t mean it has no effect. Batteries naturally degrade with age and use, and how you charge plays a role in how fast that happens. Keeping a phone perpetually at 100% can add extra stress on the battery, especially when paired with heat, which is the real enemy of longevity. 

Understanding when this matters (and when it doesn’t) can help you make small changes to extend your phone’s lifespan.

Don’t miss any of our unbiased tech content and lab-based reviews. Add CNET as a preferred Google source.

The science behind battery wear

Battery health isn’t just about how many times you charge your phone. It’s about how it manages voltage, temperature and maintenance. Lithium-ion batteries age fastest when they’re exposed to extreme levels: 0% and 100%. 

Keeping them near full charge for long stretches puts additional voltage stress on the cathode and electrolyte. That’s why many devices use «trickle charging» or temporarily pause at 100%, topping up only when needed.

Still, the biggest threat isn’t overcharging — it’s heat. When your phone is plugged in and running demanding apps, it produces heat that accelerates chemical wear inside the battery. If you’re gaming, streaming or charging on a hot day, that extra warmth does far more harm than leaving the cable plugged in overnight.

Apple’s take

Apple’s battery guide describes lithium-ion batteries as «consumable components» that naturally lose capacity over time. To slow that decline, iPhones use Optimized Battery Charging, which learns your daily routine and pauses charging at about 80% until just before you typically unplug, reducing time spent at high voltage.

Apple also advises keeping devices between 0 to 35 degrees Celsius (32 to 95 degrees Fahrenheit) and removing certain cases while charging to improve heat dissipation. You can read more on Apple’s official battery support page.

What Samsung (and other Android makers) do

Samsung offers a similar feature called Battery Protect, found in One UI’s battery and device care settings. When enabled, it caps charging at 85%, which helps reduce stress during long charging sessions.

Other Android makers like Google, OnePlus and Xiaomi include comparable options — often called Adaptive Charging, Optimized Charging or Battery Care — that dynamically slow power delivery or limit charge based on your habits. These systems make it safe to leave your phone plugged in for extended periods without fear of overcharging.

When constant charging can hurt

Even with these safeguards, some conditions can accelerate battery wear. As mentioned before, the most common culprit is high temperature. Even for a short period of time, leaving your phone charging in direct sunlight, in a car or under a pillow can push temperatures into unsafe zones.

Heavy use while charging, like gaming or 4K video editing, can also cause temperature spikes that degrade the battery faster. And cheap, uncertified cables or adapters may deliver unstable current that stresses cells. If your battery is already several years old, it’s naturally more sensitive to this kind of strain.

How to charge smarter

You don’t need to overhaul your habits but a few tweaks can help your battery age gracefully. 

Start by turning on your phone’s built-in optimization tools: Optimized Battery Charging on iPhones, Battery Protect on Samsung devices and Adaptive Charging on Google Pixels. These systems learn your routine and adjust charging speed so your phone isn’t sitting at 100% all night.

Keep your phone cool while charging. According to Apple, phone batteries perform best between 62 and 72 degrees Fahrenheit (16 to 22 degrees Celsius). If your phone feels hot, remove its case or move it to a better-ventilated or shaded spot. Avoid tossing it under a pillow or too close to other electronics, like your laptop, and skip wireless chargers that trap heat overnight.

Use quality chargers and cables from your phone’s manufacturer or trusted brands. Those cheap «fast-charge» kits you find online often deliver inconsistent current, which can cause long-term issues.

Finally, don’t obsess over topping off. It’s perfectly fine to plug in your phone during the day for short bursts. Lithium-ion batteries actually prefer frequent, shallow charges rather than deep, full cycles. You don’t need to keep it between 20% and 80% all the time, but just avoid extremes when possible.

The bottom line

Keeping your phone plugged in overnight or on your desk all day won’t destroy its battery. That’s a leftover myth from a different era of tech. Modern phones are smart enough to protect themselves, and features like Optimized Battery Charging or Battery Protect do most of the heavy lifting for you.

Still, no battery lasts forever. The best way to slow the inevitable is to manage heat, use quality chargers and let your phone’s software do its job. Think of it less as «babying» your battery and more as charging with intention. A few mindful habits today can keep your phone running strong for years.

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